SCHROEDER v. PROGRESSIVE PALOVERDE INSURANCE COMPANY

CourtDistrict Court, S.D. Indiana
DecidedDecember 19, 2022
Docket1:22-cv-00946
StatusUnknown

This text of SCHROEDER v. PROGRESSIVE PALOVERDE INSURANCE COMPANY (SCHROEDER v. PROGRESSIVE PALOVERDE INSURANCE COMPANY) is published on Counsel Stack Legal Research, covering District Court, S.D. Indiana primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
SCHROEDER v. PROGRESSIVE PALOVERDE INSURANCE COMPANY, (S.D. Ind. 2022).

Opinion

UNITED STATES DISTRICT COURT SOUTHERN DISTRICT OF INDIANA INDIANAPOLIS DIVISION

HEATHER SCHROEDER, ) ) Plaintiff, ) ) vs. ) No. 1:22-cv-00946-JMS-MPB ) PROGRESSIVE PALOVERDE INSURANCE ) COMPANY, ) ) Defendant. )

ORDER Plaintiff Heather Schroeder was in a car accident and submitted a claim to her auto insurer, Defendant Progressive Paloverde Insurance Company ("Progressive"). Progressive declared Ms. Schroeder's vehicle a total loss and purported to pay her the Actual Cash Value ("ACV") of the vehicle, but Ms. Schroeder claims that Progressive undervalued her vehicle by applying a "Projected Sold Adjustment" ("PSA") to the value of comparable vehicles used in determining her vehicle's ACV. Ms. Schroeder initiated this putative class action against Progressive on May 13, 2022 and asserts claims for breach of contract, breach of the covenant of good faith and fair dealing, and declaratory judgment. Progressive has filed a Motion to Dismiss, [Filing No. 36], which is now ripe for the Court's consideration. I. STANDARD OF REVIEW

Under Rule 12(b)(6), a party may move to dismiss a claim that does not state a right to relief. The Federal Rules of Civil Procedure require that a complaint provide the defendant with "fair notice of what the . . . claim is and the grounds upon which it rests." Erickson v. Pardus, 551 U.S. 89, 93 (2007) (quoting Bell Atlantic v. Twombly, 550 U.S. 544, 555 (2007)). In reviewing the sufficiency of a complaint, the Court must accept all well-pled facts as true and draw all permissible inferences in favor of the plaintiff. See Active Disposal Inc. v. City of Darien, 635 F.3d 883, 886 (7th Cir. 2011). A Rule 12(b)(6) motion to dismiss asks whether the complaint "contain[s] sufficient factual matter, accepted as true, to 'state a claim to relief that is plausible on

its face.'" Ashcroft v. Iqbal, 556 U.S. 662, 678 (2009) (quoting Twombly, 550 U.S. at 570). The Court will not accept legal conclusions or conclusory allegations as sufficient to state a claim for relief. See McCauley v. City of Chicago, 671 F.3d 611, 617 (7th Cir. 2011). Factual allegations must plausibly state an entitlement to relief "to a degree that rises above the speculative level." Munson v. Gaetz, 673 F.3d 630, 633 (7th Cir. 2012). This plausibility determination is "a context- specific task that requires the reviewing court to draw on its judicial experience and common sense." Id. II. BACKGROUND

The following are the factual allegations set forth in the Complaint, which the Court must accept as true at this time: A. The Progressive Auto Insurance Policy Progressive issued a uniform automobile insurance policy to Ms. Schroeder and all putative class members (the "Policy"). [Filing No. 32 at 2.] Under the Policy, Progressive agrees to "pay for sudden, direct[,] and accidental loss" to insured vehicles. [Filing No. 32-1 at 20.] The Policy provides: 1. The limit of liability for loss to a covered auto, non-owned auto, or custom parts or equipment is the lowest of: a. the actual cash value of the stolen or damaged property at the time of the loss reduced by the applicable deductible; b. the amount necessary to replace the stolen or damaged property reduced by the applicable deductible; c. the amount necessary to repair the damaged property to its pre-loss condition reduced by the applicable deductible; or d. the Stated Amount shown on the declarations page for that covered auto. [Filing No. 32-1 at 24 (emphasis omitted).] The Policy further states that "[t]he actual cash value is determined by the market value, age, and condition of the vehicle at the time the loss occurs," that Progressive "may use estimating, appraisal, or injury evaluation systems to assist [it] in adjusting claims under this policy and to assist [it] in determining the amount of damages, expenses, or loss payable under this policy," and that "[s]uch systems may be developed by [it] or a third party and may include computer software, databases, and specialized technology." [Filing No. 32-1 at 25; Filing No. 32-1 at 30.] B. Progressive's Handling of Total-Loss Claims Progressive uses valuation reports prepared by Mitchell International, Inc. ("Mitchell") to determine the ACV of total-loss vehicles. [Filing No. 32 at 1.] Specifically, Progressive (through Mitchell) systemically applies a PSA that results in a downward adjustment to the base values of the comparable vehicles used to calculate the ACV of their insureds' vehicles. [Filing No. 32 at 2.] The PSA is applied to the comparable vehicles on top of adjustments for differences such as mileage, options, and equipment. [Filing No. 32 at 2.] The valuation reports provide a statement

that the PSA is to "reflect consumer purchasing behavior (negotiating a different price than the listed price)." [Filing No. 32 at 2-3.] Progressive does not apply a PSA to comparable vehicles when determining the ACV of total-loss vehicles owned by insureds in Ohio, but it does for insureds in Indiana. [Filing No. 32 at 11-12.] Neither Progressive nor Mitchell has ever conducted a study or research to determine whether the "consumer purchasing behavior" exists and impacts ACV in the modern used-car market. [Filing No. 32 at 3.] Additionally, until July 2021, Progressive, through its vendors, threw out all data where the list price equaled or exceeded the sold price. [Filing No. 32 at 3.] It also excludes from "projected sold" calculations data where the list price equaled the sold price and all data where the sold price exceeds the list price, "even though examples abound of dealerships that charge more than [the] advertised price to customers purchasing a vehicle with cash – i.e. not providing the dealer the opportunity to profit through financing the sale or acquiring a trade-in –

which is particularly relevant to the inquiry of determining a vehicle's [ACV]." [Filing No. 32 at 3.] Progressive does not account for whether the comparable vehicle was purchased with cash, or whether there were ancillary purchases or transactions that may influence the sales price but not the ACV – e.g., whether the customer traded in a vehicle at the time of purchase, bought an extended warranty or service plan, or financed the purchase. [Filing No. 32 at 3.] Progressive also ignores other market realities, such as that car dealerships do not negotiate off of Internet- advertised prices, and that differences between the list and sales prices do not reflect a negotiation of the vehicle's cash value, but rather that a dealer shifted its profits to other components of the transaction (e.g., profits made through financing or trade-in, ancillary products, employee

discounts, etc.). [Filing No. 32 at 4.] Progressive's pattern and practice of undervaluing comparable vehicles results in losses to the insureds when valuing their total-loss vehicle's ACV. [Filing No. 32 at 4.] The Policy does not permit reducing a vehicle's ACV for "invented or arbitrarily assumed justifications." [Filing No. 32 at 10.] C. Ms. Schroeder's Progressive Claim On February 19, 2019, Ms. Schroeder was involved in an automobile accident and submitted a property damage claim to Progressive under the Policy. [Filing No.

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SCHROEDER v. PROGRESSIVE PALOVERDE INSURANCE COMPANY, Counsel Stack Legal Research, https://law.counselstack.com/opinion/schroeder-v-progressive-paloverde-insurance-company-insd-2022.