Schnatzmeyer v. State Farm Lloyds

CourtDistrict Court, N.D. Texas
DecidedJune 17, 2025
Docket3:23-cv-02820
StatusUnknown

This text of Schnatzmeyer v. State Farm Lloyds (Schnatzmeyer v. State Farm Lloyds) is published on Counsel Stack Legal Research, covering District Court, N.D. Texas primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Schnatzmeyer v. State Farm Lloyds, (N.D. Tex. 2025).

Opinion

NORTHERN DISTRICT OF TEXAS DALLAS DIVISION

MARK SCHNATZMEYER and § CAROLE SANDLIN, § § Plaintiffs, § § v. § Civ. Action No. 3:23-CV-02820-K § STATE FARM INSURANCE § COMPANY, § § Defendant. §

MEMORANDUM OPINION AND ORDER

Before the Court are Defendant State Farm Lloyds’s (“State Farm”) Motion for Partial Summary Judgment (the “Motion”)(Doc. No. 29), supported by Defendant’s Brief in Support of its Motion for Partial Summary Judgment (“State Farm’s Brief”)(Doc. No. 30) and Defendant’s Appendix in Support of its Motion for Summary Judgment (“State Farm’s Appendix”)(Doc. No. 31). In opposition, Plaintiffs Mark Schnatzmeyer and Carole Sandlin filed Plaintiffs’ Response in Opposition to Defendant’s Motion for Summary Judgment (“Plaintiffs” or “Mr. Schnatzmeyer and Ms. Sandlin’s” Response)(Doc. No. 44), accompanied by Plaintiffs’ Brief Opposition of Defendant’s Motion for Partial Summary Judgment (“Plaintiffs’ Brief”)(Doc. No. 44-1) and Plaintiffs’ Appendix in Support of their Response to Defendant’s Motion for Partial Summary Judgment (“Plaintiffs’ Appendix”)(Doc. Nos. 44-2 and 44-3). State Farm filed Defendant’s Reply Brief in Support of its Motion for Partial Summary Judgment (“State Farm’s Reply”)(Doc. No. 59) and the Motion is ripe to decide. For dispute of material fact relating to Plaintiffs’ breach of contract claims for their 2021 claim and some of their 2022 claim (e.g., relating to Coverage A and B), Prompt Payment Act claims relating to the forgoing, as well as Plaintiffs’ bad faith, misrepresentation, fraud and conspiracy claims. Accordingly, the Court GRANTS in

part and DENIES in part State Farm’s Motion for Partial Summary Judgment. I. BACKGROUND The Plaintiffs own a property in Dallas which they insured with State Farm under policy 84-E8-U906-8 (the “Policy”). Doc. No. 1-3 at 33, ¶¶4.1-5.2. The

Plaintiffs experienced freeze losses in 2021 and 2022 and, unsatisfied with State Farm’s handling of their claims, brought the present suit in state court, which State Farm removed. Id. at 33-46; Doc. No. 1 at 1. On February 17, 2021, the Plaintiffs’ property suffered water damage when a neighbor’s pipe burst during a winter freeze. Doc. No. 1-3 at 33-34, ¶5.3. The

Plaintiffs reported their loss to State Farm, which assigned it claim number 43-16N7- 08N (the “2021 claim”). Id. at ¶¶5.3-5.4. State Farm assigned an adjuster, who met with Mr. Schnatzmeyer and inspected the Plaintiffs’ property on March 1, 2021. Doc. No. 31-1 at 19-20. On March 12, 2021, State Farm issued an estimate for Plaintiffs’

2021 claim and paid $4,261.52 to settle that claim. Id. at 25-43. State Farm’s payment included $2,956.38 for emergency water mitigation and $1,305.14 for the actual cash value of necessary repairs, after applying the Plaintiffs’ deductible, and authorized an additional $433.83 in replacement cost benefits pursuant to the Policy’s terms. Id. at spoke with Mr. Schnatzmeyer and requested he send “receipts for repairs as soon as completed to claim his [replacement cost benefit]” and “complete the content sheet” relating to any personal property losses “as soon as he can.” Id. at 17. State Farm then closed the Plaintiffs’ claim. Id. For the next twenty-one months, State Farm heard

nothing further from the Plaintiffs. Id. On December 24, 2022, the Plaintiffs suffered a second water loss, again a result of a winter freeze. Doc. No. 1-3 at 34, ¶5.7. The Plaintiffs reported this new loss to State Farm on December 26, 2022, which assigned it claim number 43-43L8-94R (the

“2022 claim”). Id.; Doc. No. 31-1 at 72. On December 28, 2022, State Farm authorized payment to Plaintiffs for water mitigation, plumbing repairs, and temporary residence at a hotel until their property’s water could be restored. Id. On December 30, 2022, Mr. Schnatzmeyer reported to State Farm that their water mitigation company found moisture in flooring which had previously been

affected by water in the 2021 claim. Id. at 17. In this conversation, Mr. Schnatzmeyer reported that the Plaintiffs had not completed the repairs to overlaid laminate flooring paid for by State Farm as part of the 2021 claim. Id. Mr. Schnatzmeyer also indicated to State Farm that, because of this loss, the Plaintiffs would now need to replace their

property’s entire underlaying ceramic floor. Id. at 70. Given the complex interplay between 2021 and 2022 claims, State Farm’s adjuster “informed [Mr. Schnatzmeyer] to have his [contractor] provide [an] estimate separating the removal and replacement handled under the [2022] claim.” Id. On January 19, 2023, two State Farm adjusters met with the Plaintiffs to inspect the damage to their property. Doc. No. 31-1 at 65. According to State Farm’s claims file, the Plaintiffs reportedly “wanted all ceramic tile pulled up and out so they can put

a new floor down.” Id. The adjusters reportedly “explained to the [Plaintiffs] ceramic tile does not appear damaged, no cracks, no shifting, no popping like they are saying; it did not feel wet.” Id. The Plaintiffs reportedly “kept saying [the mitigation company] said it all needed to be taken out” but State Farm’s records note the mitigation

company “has not sent an estimate / a mitigation estimate / no moisture readings / no documentation.” Id. Thus, State Farm’s adjusters “explained to [the Plaintiffs] multiple times that [it] does not appear ceramic tile is damaged, and things have to be damaged to warrant repair/replace.” Id. That same day State Farm sent the Plaintiffs a reservation of rights letter, noting

unresolved coverage questions, and pointing to questions relating to the Plaintiffs’ compliance with policy conditions in their “Duties After Loss.” Doc. No. 31-1 at 74- 81. On January 21, 2023, State Farm wrote the Plaintiffs to inform them they were still awaiting invoices from the Plaintiffs’ plumber and mitigation company, but, thus

far, the Plaintiffs’ damages did not exceed their deductible. Id. at 83. On January 26, 2023, Mr. Schnatzmeyer contacted State Farm to request the replacement of the Plaintiffs’ ceramic tile floor under the 2022 claim. Doc. No. 31-1 at 60. State Farm’s claims file indicates the adjuster “advised [Mr. Schnatzmeyer] that foundation and it would not be a sudden event from December 24, 2022.” Id. State Farm’s records indicate Mr. Schnatzmeyer reportedly agreed, and stated he would instead seek coverage for the tile floor under the Plaintiffs’ 2021 claim. Id. On January 27, 2023, State Farm’s adjuster called Mr. Schnatzmeyer to confirm

the Plaintiffs’ plumbing had been repaired and their property’s water restored. Id. As the water had been restored at Plaintiffs’ property, State Farm’s adjuster informed Mr. Schnatzmeyer State Farm would not cover any further temporary hotel expenses after January 30, 2023. Id. at 60. Mr. Schnatzmeyer reportedly objected, asserting that

State Farm needed to remove and replace the ceramic tile flooring before the Plaintiffs returned to the property. Id. Mr. Schnatzmeyer reportedly “kept saying the tile mortar bed was broken down and ruined from the first loss, and they should have repaired/replaced it back then.” Id. State Farm’s adjuster explained State Farm would be denying coverage for the ceramic tile under the 2022 claim. Id. Mr. Schnatzmeyer

indicated “he agreed the damage and the reason they want new ceramic time was from the first claim.” Id. On January 30, 2023, State Farm provided the Plaintiffs an estimate for the 2022 claim, which, still pending receipt of their invoices for water mitigation and

plumbing repairs, was less than the Plaintiffs’ deductible. Id. On February 8, 2023, State Farm sent the Plaintiffs a partial denial letter on the 2022 claim, informing the Plaintiffs that their ceramic tile would not be replaced as “no accidental direct physical loss.” Doc. No. 31-1 at 100. That same day, State Farm’s adjuster called Mr.

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