Sasha Johnson, individually, and on behalf of all others similarly situated v. Webhelp Americas LLC

CourtDistrict Court, S.D. Florida
DecidedFebruary 12, 2026
Docket1:24-cv-22043
StatusUnknown

This text of Sasha Johnson, individually, and on behalf of all others similarly situated v. Webhelp Americas LLC (Sasha Johnson, individually, and on behalf of all others similarly situated v. Webhelp Americas LLC) is published on Counsel Stack Legal Research, covering District Court, S.D. Florida primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Sasha Johnson, individually, and on behalf of all others similarly situated v. Webhelp Americas LLC, (S.D. Fla. 2026).

Opinion

UNITED STATES DISTRICT COURT SOUTHERN DISTRICT OF FLORIDA

CASE NO. 24-cv-22043-ALTMAN

SASHA JOHNSON, individually, and on behalf of all others similarly situated,

Plaintiffs,

v.

WEBHELP AMERICAS LLC,

Defendant. _________________________/

ORDER Our Plaintiff—Sasha Johnson—has brought this collective and class action under the Fair Labor Standards Act (“FLSA”) and the North Carolina Wage and Hour Act (“NCWHA”) against our Defendant—Webhelp Americas LLC. See Amended Complaint (“AC”) [ECF No. 15] ¶ 1. The Amended Complaint alleges that the “Defendant required its Agents to begin work prior to their scheduled shifts by performing compensable, off-the-clock work that was integral and indispensable to their jobs, including booting up computers, logging into numerous software programs, and logging into phones.” Id. ¶ 4. “The Agents only ‘clocked in’ and received compensation after this preliminary work was completed,” even though, the Amended Complaint says, “they were required to perform this work in order to be ‘phone ready’ when their scheduled shifts began.” Ibid. The Plaintiff has sued on behalf of herself and “[a]ll current and former hourly call center agents who worked for [the] Defendant at any time during the past three years.” Id. ¶ 11. The Plaintiff now “seek[s] conditional certification of [her] FLSA claims[.]” Motion for Conditional Class Certification (the “Motion”) [ECF No. 49] at 2. Having carefully examined the briefs and the record—and for the reasons we outline below—we now DENY the Motion for Conditional Class Certification. BACKGROUND The Plaintiff “worked [remotely] for [the] Defendant as an Agent from approximately November 2021 until May 2022.” AC ¶ 23; see also Declaration of Named Plaintiff Sasha Johnson (“Pl. Decl.”) [ECF No. 49-1] ¶ 1 (“I am a Greensboro, North Carolina resident and worked remotely for Webhelp America, LLC (‘Webhelp’) as an hourly call center agent (‘Agent’) from November 2021 until May 2022.”). According to the Plaintiff, the “Defendant used its attendance/schedule adherence

policies to pressure its Agents into arriving early and working off-the-clock so they could be ‘phone ready’ at the start of their shifts.” AC ¶ 50. “Upon arriving to their home computer,” the Plaintiff alleges, she and other Agents “were trained and required to follow a specific protocol to start up and log into the company’s computer network and numerous software programs in order to access the necessary information to perform their work.” Id. ¶ 51. “The pre-shift boot-up and login process[,]” according to the Plaintiff, “took substantial time on a daily basis, ranging from twelve (12) to fifteen (15) minutes per shift, or more, depending on how fast/slow the computers and programs were operating.” Id. ¶ 53. But the Plaintiff says that the “Agents were not compensated for all of this work because [the] Defendant prohibited Agents from clocking into its timekeeping software before the start of their scheduled shifts.” Id. ¶ 61. On May 29, 2024, the Plaintiff filed this case, asserting violations of the FLSA and NCWHA. See generally First Complaint [ECF No. 1]. On June 11, 2024, the Plaintiff filed what we’ll call the

Stricken Amended Complaint [ECF No. 11]. Just a few hours later, however, the Clerk informed the Plaintiff that her “filing is a violation of Section 3J(1) of CM/ECF Admin Procedures and LR 5.1(b)” and that the Plaintiff “must File a Notice of Striking, then refile document pursuant to CM/ECF Admin Procedures and Local Rules.” Clerk’s Paperless Notice to Filer [ECF No. 13]. So, that same day, the Plaintiff struck her own Stricken Amended Complaint (hence the name), see Notice of Striking [ECF No. 14], and filed her now-operative Amended Complaint, asserting both a collective action under § 216(b) of the FLSA, see AC ¶¶ 90–103, and a class action under Federal Rule 23(b), see id. ¶¶ 104–21. Since the Amended Complaint was filed, four other individuals have joined the action as “opt- in” plaintiffs (the “Opt-In Plaintiff(s)”). See Opt-In Notice of Mellissia Giles Hunt (“Hunt Notice”) [ECF No. 43]; Opt-In Notice of Rhonda Mallory (“Mallory Notice”) [ECF No. 54]; Dylan Quinn Opt-In Notice (“Quinn Notice”) [ECF No. 62]; Keondria Strong Opt-In Notice (“Strong Notice”)

[ECF No. 65]. Each Opt-In Plaintiff signed an identical Consent to Join (the “Consent to Join(s)”). See Mellissia Giles Hunt Consent to Join (“Hunt Consent to Join”) [ECF No. 43-1]; Rhonda Mallory Consent to Join (“Mallory Consent to Join”) [ECF No. 54-1]; Dylan Quin Consent to Join (“Quinn Consent to Join”) [ECF No. 62-1]; Keondria Strong Consent to Join (“Strong Consent to Join”) [ECF No. 65-1]. No Opt-In Plaintiff submitted either an affidavit or a declaration. See generally Docket. On March 28, 2025, the Plaintiff1 moved for conditional class certification of the alleged class under § 216(b) of the FLSA. See generally Mot. The Plaintiff “seek[s] conditional certification of [her] FLSA claims on behalf of the following employee collective: All current and former hourly call center agents who worked for Defendant at any time during the past three years (the ‘FLSA Collective’).” Id. at 2. The crux of the Plaintiff’s allegations is that the “Defendant willfully violated the FLSA by knowingly suffering or permitting [the] Plaintiffs to perform unpaid work before, during, and after their scheduled shifts, and failing to pay these employees the federally mandated overtime compensation.” Ibid. The Defendant

opposes the Motion, see Resp. [ECF No. 55], and the Plaintiff has replied, see Reply [ECF No. 61].

1 When the Motion was filed, the Plaintiffs included Johnson and Opt-In Plaintiff Hunt. As of this writing, though, the Plaintiffs include Johnson and the four Opt-In Plaintiffs. Because Johnson originally sued as a singular named Plaintiff, we’ll refer to the person bringing this action as the Plaintiff (singular). THE LAW “The FLSA authorizes collective actions against employers accused of violating the FLSA.” Morgan v. Fam. Dollar Stores, Inc., 551 F.3d 1233, 1258 (11th Cir. 2008). Section 216(b) provides that “[a]n action . . . may be maintained against any employer . . . by any one or more employees for and on behalf of himself or themselves and other employees similarly situated.” 29 U.S.C. § 216(b). The key to an FLSA collective action is that participants “must affirmatively opt into the suit.” Morgan, 551

F.3d at 1258–59 (citing § 216(b) (“No employee shall be a party plaintiff to any such action unless he gives his consent in writing to become such a party and such consent is filed in the court in which such action is brought.”)). “That is, once a plaintiff files a complaint against an employer, any other similarly situated employees who want to join must affirmatively consent to be a party and file written consent with the court.” Id. at 1259; see also LaChapelle v. Owens–Illinois, Inc., 513 F.2d 286, 288–89 (5th Cir. 1975) (recognizing this “fundamental” difference between Rule 23 class actions and § 216(b) collective actions).2 “Because similarly situated employees must affirmatively opt-in to the lawsuit, the decision to certify the action, on its own, does not create a class of plaintiffs.” Morgan, 551 F.3d at 1259. “While not requiring a rigid process for determining similarity,” the Eleventh Circuit has “sanctioned a two-stage procedure for district courts to effectively manage FLSA collective actions in the pretrial phase.” Id. at 1260. “The first step of whether a collective action should be certified is the

notice stage.” Ibid. (first citing Anderson v. Cagle’s Inc., 488 F.3d 945

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