S t . Hilaire v. Morgan Stanley Smith

2012 DNH 084
District Court, D. New Hampshire·Decided May 11, 2012·No. 10-CV-475-SM·Published·Cited by 2 cases

Opinion

S t . Hilaire v . Morgan Stanley Smith 10-CV-475-SM 5/11/12 UNITED STATES DISTRICT COURT

DISTRICT OF NEW HAMPSHIRE

Beth S t . Hilaire, Plaintiff

v. Case N o . 10-cv-475-SM Opinion N o . 2012 DNH 084 Morgan Stanley Smith Barney, LLC, Defendant

O R D E R

Beth S t . Hilaire brought suit against her former employer, Morgan Stanley Smith Barney (“MSSB”), alleging that she was subjected to unlawful discrimination and wrongful termination. She says MSSB began discriminating against her after she missed time from work to assist and care for her ailing husband. Those absences, says plaintiff, prompted employees of MSSB to unjustly criticize her work, refuse to provide her with adequate training and support, and, eventually, terminate her employment - all in violation of the Americans with Disabilities Act (“ADA”) and New Hampshire’s Law Against Discrimination.

Additionally, plaintiff asserts that because MSSB feared she would eventually invoke her right to take unpaid leave under the Family Medical Leave Act (once that right vested, on the one year anniversary of her hiring), it preemptively (and unlawfully) terminated her employment. In other words, she says MSSB

anticipatorily retaliated against her to prevent her from acquiring, and then exercising, rights under the FMLA.

MSSB denies that it discriminated against plaintiff, or that it subjected her to a hostile work environment, or that it unlawfully terminated her employment at will. Instead, says MSSB, it fired S t . Hilaire for one reason: her well-documented history of carelessness, inattention to detail, and overall poor job performance. It moves for summary judgment, asserting that there are no genuinely disputed material facts and it is entitled to judgment as a matter of law. For the reasons discussed, that motion is granted.

Standard of Review

When ruling on a motion for summary judgment, the court must “view the entire record in the light most hospitable to the party opposing summary judgment, indulging all reasonable inferences in that party’s favor.” Griggs-Ryan v . Smith, 904 F.2d 1 1 2 , 115 (1st Cir. 1990). Summary judgment is appropriate when the record reveals “no genuine dispute as to any material fact and the movant is entitled to judgment as a matter of law.” Fed. R. Civ. P. 56(a). In this context, “a fact is ‘material’ if it potentially affects the outcome of the suit and a dispute over it is ‘genuine’ if the parties’ positions on the issue are supported

by conflicting evidence.” Int’l Ass’n of Machinists & Aerospace Workers v . Winship Green Nursing Ctr., 103 F.3d 196, 199-200 (1st Cir. 1996) (citations omitted).

Nevertheless, if the non-moving party’s “evidence is merely colorable, or is not significantly probative,” no genuine dispute as to a material fact has been proved, and “summary judgment may be granted.” Anderson v . Liberty Lobby, Inc., 477 U.S. 2 4 2 , 249- 50 (1986) (citations omitted). The key, then, to defeating a properly supported motion for summary judgment is the non- movant’s ability to support his or her claims concerning disputed material facts with evidence that conflicts with that proffered by the moving party. See generally Fed. R. Civ. P. 56(c). It naturally follows that while a reviewing court must take into account all properly documented facts, it may ignore a party’s bald assertions, unsupported conclusions, and mere speculation. See Serapion v . Martinez, 119 F.3d 9 8 2 , 987 (1st Cir. 1997). See also Scott v . Harris, 550 U.S. 3 7 2 , 380 (2007) (“When opposing parties tell two different stories, one of which is blatantly contradicted by the record, so that no reasonable jury could believe i t , a court should not adopt that version of the facts for purposes of ruling on a motion for summary judgment.”).

Background

I. Plaintiff’s Job Performance.

MSSB hired S t . Hilaire as a Registered Client Service Associate (“CSA”) in its Portsmouth, New Hampshire office. In that capacity, she supported three MSSB Financial Advisors by answering the phones, responding to inquiries from their clients, processing paperwork, and updating client accounts. S t . Hilaire was hired by MSSB as an employee at will. She began work on August 1 , 2008. Her immediate supervisor was Valerie Margaritopoulos, the Operations Manager for the Portsmouth office. One of the Financial Advisors for whom S t . Hilaire provided support - Richard Lyons - was the Branch Manager.

When plaintiff began working at MSSB, she received fairly substantial training. But, she did not have the benefit of a “desk buddy” (a nearby, more senior employee to provide on-the- job assistance) and, almost immediately, she struggled with at least some aspects of her job. M s . Margaritopoulos responded by preparing an “SOS” manual for plaintiff, with specific instructions relating to each of the computer screens she needed to access within MSSB’s computer system. Plaintiff also took online training courses offered by MSSB. Nevertheless, MSSB financial advisors, as well as their clients, complained about plaintiff’s poor performance. In particular, concerns were

voiced about her lack of professionalism when on the phone with clients of the firm, her lack of attention to detail, and her carelessness - performance problems that resulted in errors, like plaintiff placing an improper “market” sell order on behalf of a client, rather than a “limit” order, and incorrectly suggesting to an elderly client that her nearly $2 million account had no money in it (which, perhaps not surprisingly, prompted an anxious and teary phone call from the client to one of the financial advisors). M s . Margaritopoulos repeatedly discussed those performance issues with plaintiff and explored ways plaintiff could improve. Additionally, other administrators in the office provided S t . Hilaire with assistance and further training.

MSSB has documented (with record citations) numerous shortcomings in plaintiff’s performance, as well as MSSB’s efforts to address them with her, and the court will not chronicle them in detail. See generally Defendant’s memorandum (document n o . 7 ) at 3-6. See also Exhibits E through U to S t . Hilaire Deposition (document n o . 8 ) ; Affidavit of Maria Sampogna (document n o . 10) (“I have worked for Smith Barney, now MSSB, for more than ten (10) years. During that time, I am not aware of any CSA who received more training and support than Plaintiff did during her employment with MSSB. I am also not aware of any CSA who had as much difficulty learning her duties as Plaintiff.”).

It is sufficient to note that the list of mistakes that plaintiff made while employed at MSSB is substantial. Counsel for MSSB addressed each of those incidents with plaintiff during her deposition and, as to most of them, plaintiff does not deny that they occurred. See S t . Hilaire Deposition at 30-125, and Exhibits E through V . Plaintiff does, however, offer an explanation or an excuse for nearly all of them, deflecting blame to co-workers, back upon MSSB for having failed to fully and properly train her, upon software shortcomings and computer “glitches,” or upon the noisy work environment. See, e.g., Id. at 6 3 , 71-72, 120-21, 158-59. See generally Exhibit GG to S t . Hilaire deposition. Plaintiff’s mistakes and omissions lead to at least one formal “verbal warning,” as well as a written warning, specifically describing the types of errors that she was making and her need to address each of them. S t . Hilaire’s mistakes also lead to angry and/or distressed phone calls and e- mails from several MSSB clients to their financial advisors. See, e.g., Exhibits G, J, O , and R to S t . Hilaire Deposition.

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