Ruggieri, June v. Amazon.Com LLC

2021 TN WC 185
CourtTennessee Court of Workers' Compensation Claims
DecidedJune 16, 2021
Docket2020-06-1452
StatusPublished

This text of 2021 TN WC 185 (Ruggieri, June v. Amazon.Com LLC) is published on Counsel Stack Legal Research, covering Tennessee Court of Workers' Compensation Claims primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Ruggieri, June v. Amazon.Com LLC, 2021 TN WC 185 (Tenn. Super. Ct. 2021).

Opinion

FILED Jun 09, 2021 07:15 AM(CT) TENNESSEE COURT OF WORKERS' COMPENSATION CLAIMS

TENNESSEE BUREAU OF WORKERS’ COMPENSATION IN THE COURT OF WORKERS’ COMPENSATION CLAIMS AT NASHVILLE

June Ruggieri, ) Docket No. 2020-06-1452 Employee, ) v. ) Amazon.com, LLC, ) State File No. 37474-2020 Employer, ) And ) American Zurich Ins. Co., ) Judge Kenneth M. Switzer Carrier. )

EXPEDITED HEARING ORDER GRANTING MEDICAL BENEFITS

This case came before the Court on June 8 for an expedited hearing. June Ruggieri alleged that she injured her shoulder while working at Amazon.com, LLC. Amazon initially provided treatment but later denied the claim, asserting that she gave untimely notice. After the denial, Ms. Ruggieri sought unauthorized treatment with an orthopedist. She seeks an order designating the orthopedist as the authorized treating physician and making Amazon pay past and ongoing bills incurred for her treatment and temporary disability benefits, as well as attorney fees for an alleged wrongful denial.

For the reasons below, the Court holds Ms. Ruggieri is likely to prevail in a hearing on the merits that she gave timely notice and suffered an injury arising primarily out of and in the course and scope of employment. The Court grants her requested relief in part but denies her request for attorney fees at this time.

Claim History

Ms. Ruggieri worked night shifts in the Amazon warehouse. She testified that on Tuesday, May 5, 2020, early in her shift before midnight, as she took down an unexpectedly heavy package from the top shelf of a rack, the package fell and pulled her right arm downward. She immediately felt a tear in her right shoulder but continued working. She returned to work the next evening but asked to leave early due to pain. She testified that she did not immediately report the injury because she thought her condition might improve after resting over her weekend.

Ms. Ruggieri testified that she later told two separate “learning ambassadors,” also known as “line leaders” or “shift leads,” about the injury. Although the learning ambassadors are continuously assigned different duties and personnel to manage, they wear vests that identify them as supervisors.

According to Ms. Ruggieri, on Saturday, May 9, as she began her shift, a learning ambassador named “Donna” asked why she left early a few nights ago, “and I told her it was because I was hurt the night before.”

Then on May 19, she told a learning ambassador named “Ruchika,” also known as “Rena,” about her injury. Ms. Ruggieri testified that she was struggling to drag a box with her left arm, and Ruchika asked if she needed help. She told Ruchika she had injured her arm and was worried that it would be a workers’ compensation case. To Ms. Ruggieri’s knowledge, Amazon did not complete a report of injury at that time.

Ms. Ruggieri called Amazon’s “Dial-a-Doc” on May 22. Afterward, she contacted an urgent care clinic, which refused to see her because her injury occurred at work. She asked her shift manager, “Trevia,” to file a claim on May 24, and the next morning she completed Amazon’s “Associate First Report of Injury.”1

Ms. Ruggieri testified that no one answers the phone at Amazon. On cross- examination, she stated that human resources staff rarely work night shifts, and she could not see them during the day because associates are not allowed on the premises unless they are scheduled to work. Ms. Ruggieri acknowledged that she did not email Trevia or any other manager but explained that she did not know Trevia’s email address and that, in her experience, managers do not respond to email.

As for authorized treatment, on May 25, Amazon sent Ms. Ruggieri to a nearby emergency room. She testified that providers there took her off work, and she did not work for a week. Later, Ms. Ruggieri chose Dr. Harold Nevels from a panel. She saw him five times in the coming month. Dr. Nevels initially diagnosed a shoulder sprain, placed her on restricted duty, and ordered physical therapy. According to Ms. Ruggieri, Amazon never authorized the physical therapy.

Dr. Nevels completed a “Healthcare Provider Request for Information Form” for Amazon in mid-June, checking a box that the injury is “work-related.” Amazon objected

1 Ms. Ruggieri mistakenly wrote on the form that her injury occurred on May 7. to the admissibility of this document, contending that it contains unauthenticated hearsay and is an employment record, not a medical record.

The Court admitted the document. Tennessee Code Annotated section 50-6- 239(c)(1) states that whenever the administrator has adopted an evidentiary rule that conflicts with the Rules of Evidence, the administrator’s rule applies. Tennessee Compilation Rules and Regulations 0800-02-21-.16(2)(b) (August, 2019) states that signed medical records are admissible.

As to whether this particular document is a medical record, Tennessee Code Annotated section 63-2-101 broadly defines “medical records” in relevant part as “all medical histories, records, reports and summaries.” The Appeals Board has held that “medical reports signed by a physician are admissible. See Morgan v. Macy’s, 2016 TN Wrk. Comp. App. Bd. LEXIS 39, at *21 (Aug. 31, 2016) (Trial court did not err by admitting a signed utilization review report into evidence).

Although the document at issue is a form created by Amazon and was not generated by the doctor or the Bureau, the Court reasonably infers that Dr. Nevels completed it at Amazon’s request. It reports/summarizes detailed medical information about Ms. Ruggieri’s condition and necessary work accommodations, including whether she was prescribed medication. Dr. Nevels noted the physical therapy and orthopedic referrals on the form. Considering the predominance of medical rather than employment information conveyed within the two-page document, the Court finds this is a medical record and is therefore admissible under the administrator’s rule.

On June 15, 22 and 29, Dr. Nevels referred Ms. Ruggieri to orthopedist Dr. Kyle Joyner. The June 15 notes stated that Dr. Nevels referred her to Dr. Joyner “for second opinion,” but later the notes clarified Dr. Nevels’s intention: “I would like to have Dr. Joyner re evaluate [sic] this case and assume management.” Dr. Nevels maintained Ms. Ruggieri’s work restrictions throughout her treatment.

Amazon never authorized the referral or offered a panel of orthopedists. Instead, it denied the claim on July 2, asserting Ms. Ruggieri gave a “late report” of her injury as the sole basis for the denial. Afterward, Ms. Ruggieri continued working.

Ms. Ruggieri saw Dr. Joyner on her own in March 2021. He suspected rotator cuff pathology and ordered an MRI, which confirmed a right-shoulder full thickness rotator cuff tear. Dr. Joyner performed surgery, but his notes are silent as to work restrictions. Ms. Ruggieri said he assigned restrictions in a letter she gave to Amazon. She worked a few shifts until her last day at work on April 22. She is not currently working.

In a letter from Ms. Ruggieri’s attorney, Dr. Joyner checked “yes” when asked whether “[w]ithin a reasonable degree of medical certainty and considering all causes . . . the right shoulder condition for which you are treating Ms. Ruggieri [is] more than 50% related to her on the job injury at Amazon in May of 2020.” He noted, “Likely secondary to lowering a heavy box from an overhead position.” Amazon offered no contrary medical causation opinion.

Ms. Ruggieri further testified that she incurred medical expenses totaling $1,661.96 for visits with Dr. Joyner, surgery and physical therapy. However, the Court did not admit the bills or a spreadsheet summarizing them into evidence, based on Eaves v. Ametek, 2018 TN Wrk. Comp. App. Bd. LEXIS 53, at *8 (Sept. 14, 2018).

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Related

§ 50
Tennessee § 50
§ 50-6-204
Tennessee § 50-6-204(a)(1)(A)
§ 50-6-205
Tennessee § 50-6-205(a)
§ 50-6-239
Tennessee § 50-6-239(d)(1)

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Bluebook (online)
2021 TN WC 185, Counsel Stack Legal Research, https://law.counselstack.com/opinion/ruggieri-june-v-amazoncom-llc-tennworkcompcl-2021.