Robbins v. United Van Lines, LLC

CourtDistrict Court, N.D. New York
DecidedSeptember 25, 2025
Docket6:24-cv-01223
StatusUnknown

This text of Robbins v. United Van Lines, LLC (Robbins v. United Van Lines, LLC) is published on Counsel Stack Legal Research, covering District Court, N.D. New York primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Robbins v. United Van Lines, LLC, (N.D.N.Y. 2025).

Opinion

UNITED STATES DISTRICT COURT NORTHERN DISTRICT OF NEW YORK

JOEL ROBBINS and LISA DELSANTE,

Plaintiffs,

-against- 6:24-cv-1223 (LEK/ML)

UNITED VAN LINES, LLC, et al.,

Defendants.

MEMORANDUM-DECISION AND ORDER

I. INTRODUCTION On October 7, 2024, Plaintiffs Joel Robbins and Lisa Delsante commenced this action against Defendants United Van Lines, LLC (“United”), Daryl Flood Relocation, Inc. (“Daryl”), and The Suddath Companies (“Suddath”), in a nine-count complaint alleging a violation of the Carmack Amendment, 49 U.S.C. § 14706 (“Carmack”), and a host of state law claims arising out of the same incident. Dkt. No. 1 (“Complaint”). United moved to dismiss counts two through nine arguing that Carmack preempts all of Plaintiffs’ state law claims. Dkt. No. 14. (“United’s Motion”). Daryl and Suddath separately moved to dismiss for lack of personal jurisdiction and for failure to state a claim under Carmack. Dkt. No. 17. (“D&S Motion”). Plaintiffs filed responses to United’s Motion and D&S’s Motion. Dkt. Nos. 20 (“Response to United”), 23 (“Response to D&S”). Defendants filed replies. Dkt. No. 22 (“United’s Reply”), 24 (“D&S’ Reply). Plaintiff also cross-moved to file an amended complaint. Dkt. No. 23. For the reasons that follow, Defendants’ motions to dismiss are granted. Plaintiffs’ cross- motion to file an amended complaint is granted in part and denied in part. II. BACKGROUND The following facts are set forth as alleged in the Complaint, as well as the attached exhibits. For jurisdictional purposes, Defendant United is a citizen of the state of Missouri. Compl.

¶ 9. Defendant Daryl is a citizen of the state of Texas. Id. ¶ 10. Defendant Suddath is a citizen of the state of Florida. Id. ¶ 11. In 2022, Plaintiffs, a married couple, “entered into an agreement with United” to pack, store and move “their personal property from Texas to . . . New York.” See id. ¶¶ 22–23, 25. “Plaintiffs delivered their personal property to United in good condition.” Id. ¶ 24. And the “bill of lading promise[d] that United would pack the property on October 11, 2022, and deliver it no later than October 18, 2022.” Id. at ¶ 26; see also Plaintiffs’ Ex. 1 (“Bill of Lading”). The Bill of Lading outlines the terms of the agreement between the Plaintiffs and United and specifically identifies “United as the ‘carrier’” and “Suddath as the ‘agent’ . . . .” Id. ¶¶ 27– 28. However, Plaintiffs allege “Defendants have offered inconsistent information as to the

allocation of duties and responsibilities among the three of them . . . . obscuring who packed [their] personal property, who transported it, and who unpacked it.” Id. ¶ 29. Plaintiffs offer several examples to wit, including a “clandestine and transient system” whereby “United transported and stored their personal property among multiple different storage locations, all or some of which are owned or operated by Suddath, during the period between Plaintiffs’ initial delivery of their personal property and the move to New York.” Id. ¶ 30. As well as “boxes that identified Daryl as the mover” when Plaintiffs’ belongings finally arrived in New York. Id. ¶ 31. Plaintiffs suffered as a result of “Defendants[’] botched [] shipment of Plaintiffs’ property . . . .” Id. ¶ 32. First, “Defendants lost important pieces of Plaintiffs’ [personal property]” and “Plaintiffs remain unable to confirm what was lost with certainty, because [of] Defendants’ sloppy and ad hoc ‘delivery’ of their personal property.” Id. ¶¶ 34, 36. Next, Plaintiffs allege Defendants damaged their property in transit, citing, inter alia, a “dented and scratched Stickley sideboard,

two custom-made leather armchairs with moisture stains, two wing-back chairs with scratched and dented wooden legs and torn fabric, dented and scratched dresser from bedroom set, scratched and dented armchair, and scratched and dented Chinese bench.” Id. ¶¶ 37, 40. Finally, “Defendants left the balance of Plaintiffs’ personal property to be damaged or destroyed by the elements,” despite Plaintiffs providing “specific[] and express[]” instructions to deliver “the[ir] personal property [to] specific rooms [in the Residence].” Id. ¶¶ 42, 43. Specifically, Plaintiffs allege “Defendants knowingly failed to unpack the[ir] personal property in appropriate rooms[,] . . . . bring the personal property into the Residence . . . . [and] instead. . . . placed Plaintiffs’ personal property in an adjacent barn and stable.” Id. ¶¶ 44–45. Both of which at the time were “open to the elements, uninsulated, and oftentimes occupied by rodents or other

vermin.” Id. ¶ 46. And because Plaintiffs could not physically move the property on their own and Defendants’ failure to deliver the property according to their specifications, “Plaintiffs were forced to watch as their lifetime of personal property succumbed to the unsuitable storage conditions within the barn and stable.” Id. ¶ 47. Plaintiffs paid a total of $38,176.14 for the cost of their move and allege the value for their damaged or missing property is roughly $250,000. Id. ¶¶ 48, 49. Further, Plaintiffs spent approximately $12,900 to “mitigat[e] the[ir] damage[s]” to their property due to its being left outside their Residence. See id. ¶ 50. Plaintiffs informed Defendants of their damages and Defendants initiated a “sham investigation.” Id. ¶¶ 51, 52 (internal quotes omitted). When Plaintiffs attempted to contact Defendants Daryl and Suddath, United “insisted . . . that Plaintiffs cease and desist their contacting [them] . . . . because the two entities only ever acted as United’s agents.” Id. ¶ 53.

Plaintiffs believe this request was made to impede Daryl or Suddath from “provid[ing] compromising information in response to Plaintiffs’ inquiries.” Id. ¶ 54. At the end of the investigation, Plaintiffs were not offered any “meaningful compensation” and allege that Defendants’ never intended to offer said compensation. Id. ¶ 57. Plaintiff brings suit alleging: (1) Violation of the Carmack Amendment, 49 U.S.C. § 14706, against all Defendants; (2) Breach of Contract against United, (3) Breach of the Implied Covenant of Good Faith and Fair Dealing against United; (4) Bailment against all Defendants; (5) Conversion against all Defendants; (6) Negligence and Gross Negligence against all Defendants; (7) Unjust Enrichment against all Defendants; (8) Violation of N.Y. Gen. Bus. Law § 349 against all Defendants; (9) Violation of N.Y. Gen. Bus. Law § 350, False Advertising

against all Defendants. Id. ¶¶ 59–108. Plaintiffs seek, inter alia, compensatory, consequential, and punitive damages; attorney’s fees; and costs associated with the current action. See Compl. at 15. III. LEGAL STANDARD To survive a motion to dismiss pursuant to Federal Rule of Civil Procedure 12(b)(6), a “complaint must contain sufficient factual matter, accepted as true, to ‘state a claim to relief that is plausible on its face.’” Ashcroft v. Iqbal, 556 U.S. 662, 678 (2009) (quoting Bell Atl. Corp. v. Twombly, 550 U.S. 544, 570 (2007)). A court must accept as true the factual allegations contained in a complaint and draw all inferences in favor of a plaintiff. See Allaire Corp. v. Okumus, 433 F.3d 248, 249–50 (2d Cir. 2006).

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Robbins v. United Van Lines, LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/robbins-v-united-van-lines-llc-nynd-2025.