Robbie Butler Thomas v. D.W. Pointer, Individually and d/b/a Pointer Insurance Agency, Inc., and Market Finders Insurance Corporation

CourtCourt of Appeals of Tennessee
DecidedJune 29, 2012
DocketW2011-01595-COA-R3-CV
StatusPublished

This text of Robbie Butler Thomas v. D.W. Pointer, Individually and d/b/a Pointer Insurance Agency, Inc., and Market Finders Insurance Corporation (Robbie Butler Thomas v. D.W. Pointer, Individually and d/b/a Pointer Insurance Agency, Inc., and Market Finders Insurance Corporation) is published on Counsel Stack Legal Research, covering Court of Appeals of Tennessee primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Robbie Butler Thomas v. D.W. Pointer, Individually and d/b/a Pointer Insurance Agency, Inc., and Market Finders Insurance Corporation, (Tenn. Ct. App. 2012).

Opinion

IN THE COURT OF APPEALS OF TENNESSEE AT JACKSON January 18, 2012 Session

ROBBIE BUTLER THOMAS v. D.W. POINTER, INDIVIDUALLY AND D/B/A POINTER INSURANCE AGENCY, INC., AND MARKET FINDERS INSURANCE CORPORATION

Appeal from the Circuit Court of Shelby County No. CT-00389705 James F. Russell, Judge

No. W2011-01595-COA-R3-CV - Filed June 29, 2012

This appeal arises from the cancellation of a homeowner’s insurance policy. The plaintiff homeowner asked the defendant insurance agent to obtain a homeowner’s insurance policy for a home that was not her residence. The agent contacted the defendant intermediary insurance agency, and an insurance policy was issued. The homeowner paid the insurance premiums to the insurance agent, who failed to pay them to the intermediary insurance agency. The policy was cancelled for nonpayment. The cancellation notice was sent to the insurance agent and to the insured address, but not to the residential address of the homeowner. A fire occurred and the homeowner’s claim was not paid. The homeowner sued the intermediary insurance agency. The trial court granted summary judgment in favor of the defendant intermediary insurance agency. The homeowner appeals. We reverse in part, holding that the intermediary insurance agency did not negate the homeowner’s claim based on the apparent authority of the insurance agent.

Tenn. R. App. P. 3 Appeal as of Right; Judgment of the Circuit Court is Reversed in Part, Affirmed in Part, and Remanded

H OLLY M. K IRBY, J., delivered the opinion of the Court, in which A LAN E. H IGHERS, P.J., W.S., and D AVID R. F ARMER, J., joined.

Archie Sanders, III, Memphis, Tennessee for Plaintiff/Appellant Robbie Butler Thomas

W. Timothy Hayes, Jr. and Kimberly Cross Shields, Memphis, Tennessee for Defendant/Appellee Market Finders Insurance Corporation OPINION

F ACTS AND P ROCEEDINGS B ELOW

As this appeal involves a grant of summary judgment, we recite the facts from the complaint, from documents attached to the complaint, and from documents filed in connection with the summary judgment motion.

Plaintiff/Appellant Robbie Butler Thomas (“Thomas”), was a Missouri resident. Defendant D.W. Pointer, d/b/a Pointer Insurance Agency, Inc., (“Pointer”) was an insurance agent in Shelby County, Tennessee. Pointer had worked with Thomas’s family for over thirty years, and Thomas’s family had always paid the premiums for their insurance through Pointer. In May 2003, Thomas contacted Pointer to obtain a homeowner’s insurance policy on a house she owned in Memphis, Tennessee. Thomas did not reside in the Memphis home for which she sought insurance.

To obtain insurance for Thomas, Pointer contacted an intermediary broker, Defendant/Appellee Market Finders Insurance Corporation (“Market Finders”). Market Finders obtained a homeowner’s insurance policy for Thomas’s Memphis house through insurance carrier Lloyd’s of London (“Lloyd’s”).

On approximately May 2, 2003, Thomas gave Pointer a check for the insurance premium in the amount of $550.1 Thomas understood that the premium payment would be sent to Market Finders for the policy. Subsequently, Market Finders told Pointer that an additional $44 premium payment was due on the policy. On May 31, 2003, Thomas received a letter from Pointer at her Missouri residence, requesting the additional $44 payment. The next day, Thomas mailed Pointer a $44 check, made payable to Pointer. Thomas received an insurance policy with Lloyd’s as the underwriter and Market Finders as the agent, with effective dates of May 16, 2003 to May 16, 2004.

Pointer had until June 15, 2003 to remit the insurance premium payment to Market Finders on Thomas’s behalf. Market Finders never received the premium payment.

On June 15, 2003, Market Finders sent a notice of cancellation of the insurance policy on Thomas’s Memphis home for nonpayment of premiums, listing June 30, 2003 as the date of cancellation for the policy. The cancellation notice was sent to the insured address in Memphis, to Pointer, and to Thomas’s mortgage company. The cancellation notice was not sent to Thomas’s residence in Missouri, and Thomas was unaware of it. A second

1 The record does not indicate to whom the check was made payable.

-2- cancellation notice was sent, giving Pointer an additional month to pay; it was sent to the same addresses. Finally, on July 30, 2003, Market Finders cancelled the policy for nonpayment.

On January 10, 2004, Thomas’s Memphis house caught fire. The damage was substantial. After the fire, Thomas sent a property loss notice to Market Finders via Pointer’s Insurance. She then learned that the premium payment she gave to Pointer was never received by Market Finders and that her insurance policy had been cancelled for nonpayment. Thomas’s fire claim was not paid.

On July 21, 2005, Thomas filed the instant lawsuit in the Circuit Court of Shelby County, Tennessee, against Market Finders and Pointer.2 Thomas alleged several claims against both Pointer and Market Finders. Thomas’s claims included fraudulent misrepresentation, fraudulent suppression, breach of contract, negligent supervision and hiring, conspiracy to defraud, and conversion. The complaint alleged that Pointer acted within the “actual, implied, and apparent scope of his authority as an agent” for Market Finders and “was acting as an agent employee representative of [Market Finders] . . . in dealing with [Thomas].” It alleged that Pointer and Market Finders maliciously and intentionally “entered into a pattern or practice of fraudulent conduct” and that Market Finders knew or should have known of Pointer’s conduct. The complaint sought both compensatory and punitive damages.

Pointer was served with Thomas’s lawsuit. However, he died after the lawsuit was commenced.3

Discovery ensued. In the course of discovery, Market Finders took Thomas’s deposition. Thomas testified in her deposition that her family, especially her father, had had a relationship with Pointer for over thirty years. From her family’s dealings with Pointer, Thomas was under the impression that Pointer worked for Market Finders; Thomas said that was what Pointer told them. In addition, Thomas said, the insurance policy that was issued led her to believe that Pointer worked for Market Finders.

Also during discovery, Thomas’s counsel took the deposition of Market Finders president James Ryan. Ryan testified that Market Finders had been doing business with Pointer since 2001. He described Pointer as “a producer for [Market Finders]; not an a– he was an insurance agent, but not an agent of ours.” Market Finders’ agreement with Pointer said that Pointer could not bind Market Finders and that Pointer was responsible for the premium

2 Apparently Pointer did not have errors and omissions insurance. 3 The record does not contain a suggestion of death for Pointer, but this fact is undisputed.

-3- payment on insurance business he ordered through Market Finders. Under the general procedure, once a customer made a decision to purchase an insurance policy, Market Finders would send a statement to Pointer for the premium. Each month, Market Finders billed Pointer for all of the policies he had ordered from Market Finders that month. The insured would pay the insurance premium to Pointer, Pointer would then pay Market Finders, and Market Finders would in turn pay the insurance carrier, here, Lloyd’s. Ryan emphasized that Market Finders did not deal with the customer directly. Ryan testified that he had “no idea what [Pointer] told the insured” and that “it’s hard to determine what . . . any agent tells his insured” about the insurance agent’s relationship with Market Finders.

Ryan testified in his deposition that, in Thomas’s case, Thomas dealt with Pointer and Pointer in turn dealt with Market Finders.

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Robbie Butler Thomas v. D.W. Pointer, Individually and d/b/a Pointer Insurance Agency, Inc., and Market Finders Insurance Corporation, Counsel Stack Legal Research, https://law.counselstack.com/opinion/robbie-butler-thomas-v-dw-pointer-individually-and-tennctapp-2012.