Riordan v. Western Digital Corporation

CourtDistrict Court, N.D. California
DecidedSeptember 29, 2023
Docket5:21-cv-06074
StatusUnknown

This text of Riordan v. Western Digital Corporation (Riordan v. Western Digital Corporation) is published on Counsel Stack Legal Research, covering District Court, N.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Riordan v. Western Digital Corporation, (N.D. Cal. 2023).

Opinion

1 2 3 4 UNITED STATES DISTRICT COURT 5 NORTHERN DISTRICT OF CALIFORNIA 6 SAN JOSE DIVISION 7 8 KEVIN RIORDAN, et al., Case No. 5:21-cv-06074-EJD

9 Plaintiffs, ORDER GRANTING IN PART AND DENYING IN PART DEFENDANT’S 10 v. MOTION TO DISMISS

11 WESTERN DIGITAL CORPORATION, Re: ECF No. 40 Defendant. 12

13 Pending before this Court is Defendant Western Digital Corporation’s (“Western Digital”) 14 motion to dismiss. ECF No. 40 (“Mot.”). The Court took the motion under submission for 15 decision without oral argument pursuant to Civil Local Rule 7-1(b). For the reasons discussed 16 herein, the Court GRANTS IN PART and DENIES IN PART Western Digital’s motion to dismiss 17 with leave to amend. 18 I. BACKGROUND 19 Western Digital is a leading global and data storage brand incorporated in Delaware and 20 headquartered in California. ECF No. 37 ¶¶ 6, 17 (“FAC”). The company offers technologies, 21 devices, systems, and solutions to businesses and consumers, including external hard drives that 22 are compatible with Apple MacBook computers. Id. ¶¶ 2–4, 6. Kevin Riordan, Ashley Laurent, 23 Jeremy Bobo, and Nagui Sorial (collectively, “Plaintiffs”) are four individuals who reside in 24 Tennessee, Minnesota, and California who had purchased and used Western Digital’s data storage 25 devices. Id. ¶¶ 21, 24, 32, 35, 45, 48, 53, 56. Plaintiffs each lost data stored on these devices 26 because of a cyber-attack. Id. ¶¶ 22, 33, 46, 54. Plaintiffs bring this class action against Western 27 Digital for failure to properly secure and safeguard Plaintiffs’ and proposed class members’ 1 personal, commercial, and proprietary information (“Stored Data”) within Western Digital’s data 2 storage devices. Id. ¶ 2. 3 Two of Western Digital’s internet-connected devices are at issue in this action: My Book 4 Live and My Book Duo (“Data Storage Devices” or “Covered Products”). Id. ¶ 4. Western 5 Digital manufactured the Data Storage Devices in the early 2010s and has not supported them 6 since 2015. Id. ¶ 90. The Data Storage Devices purportedly exhibit flaws stemming from product 7 design and inadequate continued testing and monitoring of the devices. Id. ¶ 93. Plaintiffs allege 8 that Western Digital knew of the flaws in the hardware since at least 2018. Id. ¶ 91. 9 On June 23, 2021, Western Digital announced that it was experiencing a cyber-attack on 10 the Data Storage Devices. Id. ¶ 80. The hackers remotely executed a malicious code in the 11 operating system of the Data Storage Devices and reset the devices’ factory settings without 12 requiring a password. Id. ¶ 81. As a result, Plaintiffs’ Stored Data was wiped from Western 13 Digital’s Data Storage Devices and users were unable to log into their devices using their own 14 credentials. Id. ¶¶ 81–82. The lost data includes but is not limited to personal photos, information 15 relating to users’ work and businesses, and financial information. Id. ¶ 82. Users also stored 16 digital key data that could be used to access their digital wallets and accounts, such as 17 cryptocurrency. Id. Plaintiffs are unaware of whether their Stored Data was merely wiped or 18 whether the information is also in the hands of cyber criminals. Id. ¶ 100. 19 Following the cyber-attack, Western Digital announced a data recovery service program 20 and offered to trade in affected devices for an upgraded product. Id. ¶ 84. To be eligible, affected 21 users were required to contact Western Digital’s customer support center to receive a “case 22 number” by July 31, 2021. Id. Data recovery operations “have mixed rates of success” and “it is 23 highly probable that a significant portion of the lost data would be gone forever, corrupted, etc.” 24 Id. ¶ 85. According to Plaintiffs, it is unlikely that Western Digital will be able to reverse the 25 effects of the factory reset and recover the Stored Data. Id. ¶ 86. 26 For example, Riordan stored priceless family photos and videos on his Data Storage 27 Device which date back to the mid-1990s that memorialize important family events and 1 milestones. Id. ¶ 27. Riordan contacted Western Digital’s customer support to assist with 2 restoration of his lost data, but the attempts were unsuccessful. Id. ¶ 30. Riordan was able to 3 partially recreate his photo and video library using data he had backed up on previous hard drives, 4 but the bulk of his Stored Data (i.e., hundreds of thousands of photos and videos) has been irretrievably lost. Id. ¶¶ 27, 31. 5 Laurent stored pictures and videos of his young son, customer contact information and 6 correspondence of commercial value, business presentations, and personal information such as 7 account statements, mortgage documents, tax information, and personal health information such as 8 prescription, treatment, and diagnostic records on his Data Storage Device. Id. ¶¶ 38–41. His 9 Stored Data encompassed highly sensitive information, including his social security number and 10 information relating to his financial accounts. Id. ¶ 42. Laurent did not back up his Stored Data 11 elsewhere. Id. ¶ 43. After the data wipe, Laurent took his Data Storage Device to Best Buy to use 12 its data recovery services and spent $400 attempting to recover his data. Id. ¶ 44. Best Buy was 13 unable to recover his Stored Data. Id. 14 Bobo is self-employed and used his Data Storage Device to store business information, i.e., 15 invoices, financial statements, tax information, contracts, customer/client information and business 16 contacts. Id. ¶ 51. He also stored priceless family photos. Id. ¶ 52. Most of his Stored Data that 17 was lost is not backed up elsewhere. Id. ¶¶ 51–52. 18 Sorial used the Data Storage Device to store family photos and a wide range of personal 19 data. Id. ¶ 59. The Stored Data encompassed the only copy of photos and videos from Sorial’s 20 family, who also uploaded photos and videos to the Data Storage Device. Id. Their Stored Data is 21 not uploaded elsewhere. Id. Sorial stored Immigration and Naturalization documents on his Data 22 Storage Device as well as tax records and bank statements. Id. ¶¶ 59–60. Sorial also stored his 23 music collection, which is primarily foreign-produced music not ordinarily available in the United 24 States. Id. ¶ 61. Immediately after the data wipe, Sorial believed the issue was caused by an 25 operator error and tried unsuccessfully to restore his data on his own. Id. ¶ 63. After he learned of 26 the cyber-attack, Sorial worked with Western Digital’s customer support to restore his Stored 27 Data, but Western Digital’s attempts were unsuccessful. Id. Sorial then consulted ten to fifteen 1 data recovery specialists, all of whom informed him that his data was unlikely to be recovered. Id. 2 ¶ 64. The specialists informed him that even if his lost data could be recovered, any recovery 3 would likely be in the form of raw data, meaning the data would not include file names or other 4 organization. Id. The specialists quoted Sorial $1,200 to about $2,400 for their services. Based on this information, Sorial did not engage third party specialist services to recover his data. Id. 5 Plaintiffs initiated this action on behalf of themselves and a national class and California 6 subclass of entities and persons whose Stored Data was accessed and/or deleted from their Data 7 Storage Devices starting June 23, 2021. Id. ¶ 1. Plaintiffs allege five causes of action arising 8 under the Song-Beverly Consumer Warranty Act, negligence and/or failure to warn, breach of the 9 implied covenant of good faith and fair dealing, the UCL, and unjust enrichment. The Court 10 granted Defendant’s first motion to dismiss with leave to amend. ECF No. 34 (“First Order”). 11 Defendants move to dismiss the FAC under Fed. R. Civ. P. 12(b)(1) and 12(b)(6). See generally 12 Mot. Plaintiffs oppose the motion. See ECF No. 41 (“Opp’n”). 13 14 II.

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Riordan v. Western Digital Corporation, Counsel Stack Legal Research, https://law.counselstack.com/opinion/riordan-v-western-digital-corporation-cand-2023.