Right At Home Glass LLC v. Liberty Mutual Group Incorporated

District Court, D. Arizona·Decided September 23, 2019·No. 2:18-cv-04190·Unknown

Opinion

WO

Right At Home Glass LLC, No. CV-18-04190-PHX-JJT

Plaintiff, ORDER

v.

Liberty Mutual Group Incorporated, et al.,

Defendants. At issue is Defendant Liberty Mutual’s Motion to Dismiss and Motion to Compel Appraisal (Doc. 5, Mot.). Plaintiff Right At Home Glass has filed a Response (Doc. 18, Resp.), and Defendant a Reply (Doc. 22, Reply). The Court finds these matters appropriate for decision without oral argument. See LRCiv 7.2(f). Plaintiff Right at Home Glass alleges that from November 2, 2017 through May 7, 2018, it replaced and installed glass for 139 customers who had automobile insurance through Defendant. (Doc. 1-3, Complaint (Compl.) ¶ 15.) When Plaintiff submitted invoices to Defendant for its work, Defendant paid only a portion of each invoice instead of paying the entire amount owed. (Compl. ¶ 18.) In total, Plaintiff asked for $128,986.46, but Defendant paid only $55,183.25—leaving an outstanding balance of $73,803.21 on the 139 invoices. (Compl. ¶ 19.) Plaintiff alleges that it attempted to collect the outstanding balance, but Defendant refused to pay it. (Compl. ¶ 22.) For each glass replacement and installation service, Plaintiff alleges that the customer assigned his or her rights to collect payment from Defendant under the customer’s insurance policy in consideration for Plaintiff’s work. Plaintiff issued two documents for each customer—a work order and an invoice—that purportedly contained assignment language. The assignment language on the work orders provided to the Court is illegible. (Doc. 18-1, Ex. B.) The assignment language on the invoices states as follows: Assignment of Proceeds, Benefits and Authorization to Pay: TERM NET 30 I hereby authorize the glass repairs and assign to RIGHT AT HOME GLASS (hereinafter “Assignee”) any and all Benefits from the insurer providing coverage for the repaired vehicle. This assignment of benefits is given in consideration for the glass repairs performed by Assignee. This acts as an assignment of rights and benefits to the extent of the services provided by Assignee. If the insurer refuses to make payments in full upon demand by me or Assignee, I hereby assign and transfer to Assignee any and all causes of action and all proceeds therefrom, and further authorize Assignee to prosecute said causes of action either in my name or Assignee’s name. I further authorize Assignee to compromise, settle or otherwise resolve claims and/or cause of actions as it may see fit. If my insurer sends payment to me, I will immediately forward payment to Assignee. (Doc. 18-1, Ex. B.) During the spring and summer of 2018, April Nasic, a representative for Plaintiff, and Leah Cannon, a representative for Defendant, communicated about Plaintiff’s invoices that had outstanding balances.1 On March 29, 2018, Ms. Nasic emailed Ms. Cannon “the next set of invoices totaling 164 claims[] that we are invoking appraisal for” under the insurance policies, with the name and phone number of Plaintiff’s appraiser. (Doc. 18, Ex. D–F, Nasic/Cannon Emails at 6.) Ms. Nasic followed up with emails to Ms. Cannon on March 30 and April 3 to ask if Ms. Cannon had received the appraisal claims. (Nasic/Cannon Emails at 7.) Ms. Cannon responded on April 3: “I did receive your email and the 164 claims you are invoking appraisal on. We will get these processed and sent over to [the appraiser] just as soon as possible!” (Nasic/Cannon Emails at 8.) On June 26, Ms. Nasic emailed Ms. Cannon asking, “When will the next set of claims be released? I

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