Rhonda Jones, et al. v. Viviant Care Management, LLC, et al.

District Court, E.D. Tennessee·Decided August 6, 2026·No. 4:23-cv-00034·Unknown

Opinion

UNITED STATES DISTRICT COURT EASTERN DISTRICT OF TENNESSEE

RHONDA JONES, et al., ) ) Plaintiffs, ) ) v. ) No.: 4:23-CV-34-TAV-MJD ) VIVIANT CARE MANAGEMENT, LLC, ) et al., ) ) Defendants. )

MEMORANDUM OPINION This civil action is before the Court on plaintiffs’ motions for default judgment against defendants Viviant Care Management LLC (“Viviant”), Glen Oaks Healthcare LLC (“Glen Oaks”) (collectively, the “Viviant Entities”), and Pollak Innovative Management Partners LLC (“Pollak”) [Docs. 90, 92, 93, 94]. For the reasons below, plaintiffs’ motions for default judgment [Docs. 90, 92, 93, 94] will be GRANTED. I. Background The Court takes as true the factual allegations in the complaint. Bogard v. Nat’l Credit Consultants, No. 1:12-CV-2509, 2013 WL 2209154, at *3 (N.D. Ohio May 20, 2013). Viviant owns and operates six skilled nursing facilities in Tennessee and South Carolina [Doc. 16 ¶ 7]. Glen Oaks is a wholly owned subsidiary or affiliated corporate entity of Viviant that operates a nursing home facility in Shelbyville, Tennessee (the “Facility”) [Id. ¶ 8]. Pollak specializes in providing culinary, housekeeping, and linen services to healthcare facilities [Id. ¶ 9]. On or around July 12, 2022, Pollak contracted with the Viviant Entities to provide onsite laundry, housekeeping, and dietary services at the Facility [Id. ¶ 21].

Plaintiffs worked at the Facility from March 2022 through July and August 2022 [Id. ¶¶ 25–32, 61, 67, 75–76, 81, 87]. The Viviant Entities hired plaintiffs Jasmine Laws-Hord, Veronica Lee, and Brittany Dixon as housekeepers, plaintiff Jamie Laws as a laundry attendant, and plaintiff Jones as a clinical nurse educator [Id.]. Plaintiffs are all African American except for Dixon, who is white [Id. ¶ 26]. Dixon is also the daughter-in-law of Laws [Id. ¶ 27]. Plaintiffs initially worked under the Viviant Entities’

management personnel, including Facility Administrator Heidi Shirley, Human Resources Director Jennifer Ingram, and Laundry and Housekeeping Supervisor Shauna Lewis-Taylor [Id. ¶ 33]. Plaintiffs allege that Shirley, Ingram, and Lewis-Taylor engaged in race-based discriminatory and retaliatory conduct toward plaintiffs, resulting in their discharge or constructive termination [Id. ¶¶ 36–37, 40–42, 46, 68].

After Pollak and the Viviant Entities entered a contractual relationship, all laundry, housekeeping, and dietary department employees were required to submit new-hire applications to Pollak [Id. ¶¶ 21–24]. Pollak then offered Dixon, Laws, and Laws-Hord employment in their original positions, at the same or reduced hourly payrates, which Dixon, Laws, and Laws-Hord accepted [Id. ¶¶ 21, 73]. Pollak reduced Laws-Hord’s pay

by $2 per hour [Id. ¶ 23]. Thereafter, Pollak established new payroll practices, payrates, benefits, identification badges, and an electronic time clock procedure [Id.]. Dixon, Laws,

2 and Laws-Hord used equipment and supplies that belonged to both the Viviant Entities and Pollak to perform their work [Id.].

Lewis-Taylor, who supervised Dixon, Laws, and Laws-Hord, also became an employee or joint employee of Pollak on or about July 12, 2022 [Id. ¶¶ 21, 33, 73]. Plaintiffs allege that Lewis-Taylor participated in racial discrimination and harassment against them while she was employed by the Viviant Entities and Pollak [Id. ¶ 46]. Further, upon being hired by Pollak, Lewis-Taylor told Dixon, Laws, and Laws-Hord that Pollak would honor the sign-on, referral, and/or work bonuses that the Viviant Entities promised

them [Id. ¶ 74]. Plaintiffs never fully received these bonuses [Id.]. Meanwhile, the Viviant Entities continued to supervise and oversee operations at the Facility and required Pollak to implement or adopt certain policies and procedures [Id. ¶ 22]. The Viviant Entities provided training materials to plaintiffs, and created plaintiffs’ job descriptions, work schedules, and duties [Id.]. Plaintiffs allege that the Viviant Entities

and Pollak jointly exercised control over their work, and Shirley and Ingram “continued to exert managerial control over [them], including the authority to make hiring, firing, and compensation decisions” [Id. ¶ 23]. As for Dixon, Laws, and Laws-Hord, plaintiffs allege that the Viviant Entities and Pollak shared the ability to (1) hire and fire them; (2) affect their compensation, terms, conditions, privileges, and benefits of employment; and

(3) direct and supervise their job performance [Id. ¶ 24]. The amended complaint also details the nature of defendants’ allegedly discriminatory and retaliatory conduct [Id. ¶¶ 36–37, 40–42, 46, 68]. For instance, 3 plaintiffs allege that Shirley continuously made derogatory, race-based comments in the workplace and used the words “nigger” and “nigga” in reference to African American

employees [Id. ¶¶ 36, 40]. Shirley called the African American employees “ghetto” and often referred to them collectively as “them people” [Id. ¶ 41]. Moreover, Shirley openly socialized with white employees and not with African American employees, who she routinely targeted and scolded over minor issues [Id. ¶ 42]. The amended complaint also alleges that Lewis-Taylor participated in the racial discrimination and harassment and frequently used the word “nigger” in the workplace [Id. ¶ 46]. Ingram referred to a new

employee as a “little Black girl,” made racist comments, and did not take any corrective action in response to other employees’ racially discriminatory and retaliatory statements and conduct [Id. ¶ 45]. Additionally, Jones, Lee, Laws, and Laws-Hord were denied bonuses, promotions, favorable work schedules, office space, and/or received unequal pay compared to similarly

situated, non-African American employees [Id. ¶¶ 39, 50–51]. For instance, Jones, a registered nurse with 30 years of experience, was given an office with a picnic table instead of a desk and paid less than non-African American nurse practitioners [Id. ¶¶ 47–48]. Additionally, Lewis-Taylor gave Dixon more favorable scheduling than Laws who had more seniority [Id. ¶ 49].

As to employment benefits, Lewis-Taylor promised a bonus payment of $150 if employees completed offsite laundry duties after the Facility’s washing machines malfunctioned [Id. ¶¶ 50–51]. Although both Dixon and Laws performed the same tasks 4 as instructed, only Dixon received the bonus [Id. ¶ 51]. As a result, plaintiffs allege that defendants “created, allowed, maintained, and failed to remedy a race-based hostile and

abusive working environment that altered the conditions of [p]laintiffs’ employment and made it more difficult for them to perform their jobs” [Id. ¶ 35]. Plaintiffs eventually reported their concerns of racial discrimination and harassment to defendants [Id. ¶ 59]. Plaintiffs allege that defendants did not remedy the discrimination or harassment, allowed it to persist, and retaliated against them [Id. ¶¶ 58–60]. In addition, plaintiffs allege that another employee, Jasmine Baez, repeatedly witnessed the

discrimination against them and complained to Ingram who did not address the problem [Id. ¶¶ 55–56]. Shirley, Lewis-Taylor, and Ingram subsequently “made, influenced, and/or were involved in” defendants’ decision to terminate plaintiffs’ employment [Id. ¶ 80]. In or about early June 2022, defendants terminated Lee for poor performance days after she complained about discriminatory pay [Id. ¶ 61]. Thereafter, the Facility

underwent an investigation by state officials related to the death of a resident [Id. ¶ 62]. Shirley instructed plaintiffs to lie to state officials about facts related to the resident’s death, missing narcotics, and the reason why safety mats were not used [Id.]. Jones and Laws-Hord refused to remain silent about or participate in illegal activity and disclosed state law violations [Id. ¶ 64]. Around that time, Laws submitted a written complaint about

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Rhonda Jones, et al. v. Viviant Care Management, LLC, et al., (E.D. Tenn. 2026).

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