Rezendes v. Mitsubishi Motors North America, Inc.

CourtDistrict Court, D. Massachusetts
DecidedFebruary 9, 2023
Docket1:22-cv-10211
StatusUnknown

This text of Rezendes v. Mitsubishi Motors North America, Inc. (Rezendes v. Mitsubishi Motors North America, Inc.) is published on Counsel Stack Legal Research, covering District Court, D. Massachusetts primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Rezendes v. Mitsubishi Motors North America, Inc., (D. Mass. 2023).

Opinion

UNITED STATES DISTRICT COURT DISTRICT OF MASSACHUSETTS ____________________________________ ) JESSE REZENDES, on behalf of ) himself and all others similarly situated, ) ) Plaintiff, ) ) ) Civil Action No. 22-CV-10211-AK v. ) ) MITSUBISHI MOTORS ) NORTH AMERICA, INC., ) ) Defendant. ) )

MEMORANDUM AND ORDER ON DEFENDANT’S MOTION TO DISMISS

A. KELLEY, D.J. This is a putative class action brought against an automobile manufacturer, alleging various forms of impropriety with respect to a classwide defect in the hoods of 2022 Mitsubishi Outlander vehicles. Plaintiff Jesse Rezendes (“Mr. Rezendes”) asserts six causes of action, on behalf of both himself and a putative class of Outlander owners and lessees, against the manufacturer, Mitsubishi Motors North America, Inc. (“Mitsubishi”). Mitsubishi has moved to dismiss all six causes of action for failure to state a claim. For the following reasons, that motion will be GRANTED in part, with respect to Counts 1, 2, and 4, and DENIED in part, with respect to Counts 3, 5, and 6. I. BACKGROUND On a motion to dismiss, the Court draws all inferences in favor of the plaintiff, and accepts all facts alleged as true for the purpose of determining whether the complaint survives. See Ruivo v. Wells Fargo Bank, N.A., 766 F.3d 87, 90 (1st Cir. 2014). Accordingly, all alleged facts recited below are taken from the allegations in plaintiff’s First Amended Complaint, [Dkt. 16, (“FAC”)], unless otherwise stated. A. Alleged Facts 1. The 2022 Mitsubishi Outlander

The 2022 Mitsubishi Outlander is a compact crossover SUV marketed, sold, warranted, and serviced by Mitsubishi. Mitsubishi began selling this model in February 2021 and has since sold thousands of units. The 2022 Outlanders suffer from a classwide “Hood Defect,” which causes the vehicles’ hoods to flutter and bounce when driving at various speeds, in windy conditions, or over bumps. The hoods flutter and bounce more violently as the vehicle speed increases. The Hood Defect poses a potential to distract drivers from other vehicles and pedestrians by causing them to be concerned that their vehicle’s hood is about to become unlatched and open. The Hood Defect may also cause sun rays to reflect off the hood and into the driver’s line of sight, inhibiting the driver’s ability to observe surrounding vehicles and pedestrians; cause further structural damage to the hood itself; and impair vehicular

aerodynamics and fuel economy. Allegedly, Mitsubishi became aware of the Hood Defect prior to the first sales of the 2022 Outlanders in February 2021. The sources of Mitsubishi’s awareness of the Hood Defect may have included pre-production testing, pre-production design failure mode and analysis data, early consumer complaints made to dealers and to Mitsubishi itself, aggregate warranty data, testing conducted in response to consumer complaints, and repair order and parts data received through Mitsubishi’s network of dealers. Mitsubishi has issued bulletins to its dealerships concerning the Hood Defect. In March 2021, Mitsubishi issued a Technical Service Bulletin (“TSB”), No. TSB-21-42A-001, that

applied to all 2022 Outlanders sold in the United States. In this TSB, Mitsubishi wrote: A hood flutter may occur on 2022 Outlanders. This is caused by improper Hood Latch and Bumper height alignment. The Hood Latch and Bumper Height must be adjusted to resolve this condition. Please refer to the procedure below.

Additionally, this TSB stated that if “an affected vehicle is reported with the described condition,” a dealer should “diagnose the condition, repair as described in this bulletin and submit a normal warranty claim” to Mitsubishi. On April 16, 2022, Mitsubishi issued a notice to all its service and parts managers entitled “2022 Outlander Hood Flutter Adjustment Special Customer Satisfaction Campaign.” This notice directed dealers to use a procedure “to install countermeasure weather-strips to resolve a hood flutter” on “all 2022 Outlander vehicles” excluding “ES Models,” and stated that one set of parts would be automatically shipped to dealers for each vehicle currently in inventory and for each vehicle anticipated to be received in April 2021. On April 23, 2021, Mitsubishi issued a revision to TSB-21-42A-001, entitled TSB-21-42A-001REV. The stated purpose of this bulletin was “to provide a clean point for Hood Latch Adjustments.” The revised bulletin indicated that hood flutter may occur only on certain 2022 Outlanders produced prior to March 25, 2021. On June 3, 2021, Mitsubishi issued TSB-21-42A-001REV2, a second revision to this bulletin that contained the same operative language as TSB-21-42A-001REV. On June 22, 2021, Mitsubishi issued TSB-21-42A-005, entitled “Hood Flutter,” which advised dealers that all 2022 Outlanders produced prior to May 12, 2021 may suffer from the Hood Defect. This bulletin advised that weather-strips with internal padding had been incorporated into production as of May 2021 “to minimize the hood flutter.” It instructed dealers to perform hood repairs “on a customer complaint basis only.” Mitsubishi continued to issue TSB’s regarding the Hood Defect through at least January 2022. Further, customers filed a

number of complaints with the National Highway Traffic Safety Administration regarding the Hood Defect in 2021 and 2022. 2. Mr. Rezendes’ Purchase Mr. Rezendes is a Massachusetts resident who purchased a 2022 Mitsubishi Outlander vehicle in June 2021. Mr. Rezendes purchased his Outlander from Central Mitsubishi (“Central”), a licensed Mitsubishi dealer in Raynham, Massachusetts. Central assured Mr. Rezendes that his Outlander was safe and reliable, free from defects of workmanship, and accompanied by Mitsubishi’s New Vehicle Limited Warranty (“the Limited Warranty”). The Limited Warranty provided, subject to specific exclusions, that Mitsubishi would repair any “defect in materials or workmanship” that appeared during the first five years or 60,000

odometer miles of the vehicle’s life. Within weeks of purchase, Mr. Rezendes’ Outlander began to exhibit the Hood Defect, causing the hood of the vehicle to flutter and bounce when driven at highway speeds or in windy conditions. Mr. Rezendes felt unsafe and concerned that the hood would become unlatched and fly open while driving, and the Hood Defect distracted him when he drove at highway speeds or in windy conditions. Further, Mr. Rezendes’ passengers did not want to drive with him in his Outlander due to the Hood Defect. In July 2021, the month following his purchase, Mr. Rezendes complained to Central about the Hood Defect. Central told Mr. Rezendes there was no repair available to correct the Hood Defect and did not attempt any repair. In November 2021, when the Outlander’s odometer read 6,400 miles, Mr. Rezendes again complained to Central about the Hood Defect. Central, in accordance with Mitsubishi’s Technical Services Bulletins, attempted a repair by adjusting the hood latch and replacing all three hood weather-strip seals. The Outlander continued to suffer

from the Hood Defect after this attempted repair. In February 2022, counsel for Mr. Rezendes sent a demand letter to Mitsubishi advising the company that Mr. Rezendes’ Outlander suffered from the Hood Defect and had not been repaired, despite Mr. Rezendes providing the dealership with multiple opportunities to do so. Mr. Rezendes made a third complaint about the Hood Defect to Central in April 2022, and Central advised him that there were no repairs or replacement hoods at the time, but that it was waiting for Mitsubishi to issue a recall regarding the Hood Defect. 3. Procedural History Mr. Rezendes initiated this lawsuit on February 9, 2022 by filing a putative class action complaint against Mitsubishi. [Dkt. 1]. He timely amended his complaint on June 8, 2022.

[Dkt. 16]. Mitsubishi timely moved to dismiss all 6 counts in the complaint. [Dkt. 20]. II.

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