Retsel Corporation, d/b/a Grand Gateway Hotel and d/b/a Cheers Sports Lounge and Casino; Connie Uhre; and Nicholas Uhre v. Expedia, Inc. d/b/a Expedia.com

District Court, W.D. Washington·Decided January 13, 2026·No. 2:25-cv-01033·Unknown

Opinion

UNITED STATES DISTRICT COURT WESTERN DISTRICT OF WASHINGTON AT SEATTLE RETSEL CORPORATION, d/b/a Grand Gateway Hotel and d/b/a Cheers Sports Lounge and Casino; CONNIE UHRE; and NICHOLAS UHRE, Plaintiffs, C25-1033 TSZ v. ORDER EXPEDIA, INC. d/b/a Expedia.com, Defendant.

THIS MATTER comes before the Court on Defendant Expedia, Inc.’s Motion to Dismiss, docket no. 31. Having reviewed all papers filed in support of, and in opposition to, the motion, the Court enters the following order. Background Plaintiffs Retsel Corporation, Connie Uhre, and Nicholas Uhre (collectively, “Plaintiffs”) operate the Grand Gateway Hotel and Cheers Sports Lounge and Casino (the “Hotel and Lounge”). 2d Am. Compl. at ⁋ 6–7 (docket no. 28). The Hotel and Lounge are long-standing establishments that serve tourists and the local community in Rapid City, South Dakota. Id. at ⁋ 9. Plaintiffs entered into a contract with Expedia, under which Expedia agreed to list and promote Grand Gateway Hotel on its platform in exchange for commissions. Id. at ⁋ 10. The parties’ contract contains the following provision: “Expedia may, at any time and in its sole discretion, refuse to offer, display, or list for booking any of Your rooms made available by You through the Expedia System.”

Expedia Traveler Preference (“ETP”) Contract, Ex. A to Vasquez Affidavit (docket no. 14-1 at 11). Prior to 2022, Expedia listings accounted for the majority of Plaintiffs’ bookings and revenue. 2d Am. Compl. at ⁋ 11 (docket no. 28). Starting in 2020, members and affiliates of “activist group NDN Collective” launched a campaign to portray Plaintiffs and their business as racist through the use of false social media posts. Id. at ⁋ 13. These posts went viral, which resulted in

harassment, threatening phone calls, reputational harm, and coordinated pressure on Plaintiffs’ business partners. Id. at ⁋ 14. Between late 2020 and April 2021, individuals associated with NDN Collective repeatedly booked rooms at Grand Gateway Hotel and caused disturbances and property damages, apparently to provoke confrontations. Id. at ⁋ 15. On March 19, 2022, a fatal shooting occurred inside Grand Gateway Hotel;

Plaintiffs were not involved. Id. at ⁋ 16. On March 20, 2022, Connie Uhre made a personal Facebook post “that activists seized upon.” Id. at ⁋ 17. On March 21, 2022, Plaintiffs issued a public apology. Id. at ⁋ 19. Activists continued and escalated their campaign by staging and filming confrontations at Grand Gateway Hotel, trespassing, damaging property, hanging

defamatory banners over Plaintiffs’ signage, disseminating “propaganda on social media,” and encouraging “boycotts and cancellation of group reservations.” Id. at ⁋ 19–20. NDN Collective members also called Defendant Expedia and other third-party booking platforms to demand delisting of Grand Gateway Hotel. Id. at ⁋ 20. This coordinated campaign was designed to “tarnish Plaintiffs’ reputation, destroy their business, and pressure online platforms like Expedia to take punitive action without fair

investigation.” Id. at ⁋ 21. Plaintiffs allege that, on March 26, 2022, Expedia deactivated Grand Gateway Hotel’s listing “without prior notice, without meaningful investigation, and without any opportunity to respond.” Id. at ⁋ 22. Plaintiffs also allege that Expedia later claimed it acted based on a “news link” and “no response,” but “in fact never gave Plaintiffs a fair chance to be heard.” Id. Plaintiff temporarily closed Grand Gateway Hotel during the

height of the activist campaign to allow tensions to cool. Id. at ⁋ 23. After the Hotel reopened, Expedia later reinstated the listing, “acknowledging Plaintiffs’ explanation and concluding its internal review.” Id. In November 2023, Plaintiffs signed a consent decree with government authorities and were sued by third parties; thereafter Expedia again delisted Grand Gateway Hotel.

Id. at ⁋ 24. On February 28, 2024, Expedia informed Plaintiffs that, after a thorough investigative review of the incidents and allegations provided, it found Plaintiffs’ responses to Expedia’s inquiries satisfactory. Ex. A to 2d Am. Compl. (docket no. 28 at 11). Expedia asked Plaintiffs to allow for 24-48 hours for the Hotel to be reinstated on

Expedia’s live websites. Id. On March 6, 2024, Plaintiffs followed up with Expedia because the Hotel had still not been reinstated. Id. (docket no. 28 at 16). An Expedia employee responded the same day and allegedly stated that “I am working with our leadership to determine the next course of action as we have run into some difficulties re- instating the property” and that they will follow up once they had a better understanding on the matter. Id. Expedia failed to follow through with these representations and ceased

communication entirely. 2d Am. Compl. at ⁋ 24 (docket no. 28). In the spring of 2025, Plaintiffs’ revenue manager once again contacted Expedia seeking reinstatement and allegedly, despite assurances that Grand Gateway Hotel would be restored within 48 hours, Plaintiffs’ property was left inactive without explanation. Id. at ⁋ 25. In their operative pleading, the Second Amended Complaint, docket no. 28, Plaintiffs’ assert two claims: (1) breach of contract and implied covenant of good faith

and fair dealing1, and (2) violation of the Washington Consumer Protection Act (“CPA”), RCW Chapter 19.86. See id. at ⁋⁋ 32–44. Plaintiffs contend that Expedia’s removal of Grand Gateway Hotel from its websites caused an immediate and sustained collapse in Plaintiffs’ business, with an “80% drop in bookings beginning in March 2022.” Id. at ⁋ 27. Plaintiffs also contend that lost revenue exceeded $250,000 in 2023 alone and the

financial impact has continued through 2025 due to Expedia’s repeated failures to reinstate the property on its websites. Id. Plaintiffs state that they lost lucrative partnerships and long-term group bookings, including cancellations by sports teams, tour operators, and conferences who relied on Expedia’s platform for reservations. Id. at ⁋ 28. Plaintiffs allege that Expedia’s actions “inflicted severe reputational harm and loss of

1 The parties interpret Count I as containing one claim: for breach of the implied covenant of good faith and fair dealing. Mot. at 5 (docket no. 31); Resp. at 3–7 (docket no. 32). The Court follows the parties’ lead and analyzes that claim only. See Haywood v. Amazon.com, Inc., 2023 WL 4585362, at *2 (W.D. Wash. July 18, 2023). goodwill, as Plaintiffs were portrayed in media and activist campaigns as ‘delisted’ or ‘blacklisted’ by a dominant travel platform, further discouraging future business.” Id. at

⁋ 29. Expedia moves, pursuant to Federal Rule of Civil Procedure 12(b)(6), to dismiss Plaintiffs’ Second Amended Complaint. See Mot. (docket no. 31). Discussion A. Legal Standard Although a complaint challenged by a Rule 12(b)(6) motion to dismiss need not

provide detailed factual allegations, it must offer “more than labels and conclusions” and contain more than a “formulaic recitation of the elements of a cause of action.” Bell Atl. Corp. v. Twombly, 550 U.S. 544, 555 (2007). The complaint must indicate more than mere speculation of a right to relief. Id. When a complaint fails to adequately state a claim, such deficiency should be “exposed at the point of minimum expenditure of time

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Retsel Corporation, d/b/a Grand Gateway Hotel and d/b/a Cheers Sports Lounge and Casino; Connie Uhre; and Nicholas Uhre v. Expedia, Inc. d/b/a Expedia.com, (W.D. Wash. 2026).

Retsel Corporation, d/b/a Grand Gateway Hotel and d/b/a Cheers Sports Lounge and Casino; Connie Uhre; and Nicholas Uhre v. Expedia, Inc. d/b/a Expedia.com (Retsel Corporation, d/b/a Grand Gateway Hotel and d/b/a Cheers Sports Lounge and Casino; Connie Uhre; and Nicholas Uhre v. Expedia, Inc. d/b/a Expedia.com) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.

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