Ray v. State of Delaware Human Relations Commission

Superior Court of Delaware·Decided November 22, 2021·No. N20A-09-001-VLM·Published

Opinion

IN THE SUPERIOR COURT OF THE STATE OF DELAWARE

BRIAN RAY AND MICHELLE ) RAY, ) On behalf of M.R. )

Appellant, )

) C.A. No.: N20A-09-001-VLM v. )

)

STATE OF DELAWARE HUMAN ) RELATIONS COMMISSION, and ) DELAWARE DEPARTMENT OF ) STATE, DIVISION OF HUMAN ) RELATIONS, and MEDEXPRESS ) URGENT CARE, INC. )

Appellees.

MEMORANDUM OPINION

Submitted: November 4, 2021 Decided: November 22, 2021 Upon Consideration of Appellant’s Appeal from Decision of State Human Relations Commission, REVERSED and REMANDED.

Anthony M. Sierzega, Esquire, Community Legal Aid Society, Wilmington, Delaware. Attorney for Appellants.

David C. Mulveny, Esquire, and Kemba S. Lydia-Moore, Esquire, Deputy Attorneys General, Delaware Department of Justice, Wilmington, Delaware. Attorneys for Appellees State of Delaware.

Maria R. Granaudo Gesty, Esquire, Wilmington, Delaware. Attorney for Appellee Medexpress Urgent Care, Inc.

MEDINILLA, J.

I. INTRODUCTION

Appellant (“M.R.”) sought to participate in the 2019 Special Olympics. As is required of all athletes, he needed to pass a sports physical examination and went to a local medical center that offered this medical service. The medical center determined that due to his difficulty verbalizing oral responses during the vision portion of the physical exam, he failed the vision test. The center elected not to administer the remaining tests and M.R. did not pass the sports physical exam.

After an allegedly upsetting comment was also made to him and his family about his diagnosis of Down Syndrome, the young athlete asked for an opportunity to be heard by the Delaware Human Relations Commission (the “Commission”) on whether a discriminatory practice had been committed under the Delaware Equal Accommodations Law (“DEAL”). His Complaint was dismissed after the Commission determined that a place of public accommodation is not required to make reasonable accommodations based on disability under 6 Del. C. § 4504(a). He filed this appeal. For the reasons set forth below, upon consideration of the submissions of the parties and the record in this case, the Commission’s decision is REVERSED and REMANDED.

II. FACTUAL AND PROCEDURAL BACKGROUND On February 15, 2019, then fifteen-year-old M.R. went to the MedExpress on Concord Pike in Wilmington with his mother and sister to undergo a required physical examination in order to participate in the 2019 Special Olympics.1 After MedExpress took payment for the service,2 a nurse practitioner employed by MedExpress began to conduct the vision portion of the physical exam.

M.R. is diagnosed with Down Syndrome and apraxia of speech.3 This latter speech disorder made it difficult for him to verbalize his responses during the visual examination and the employee did not complete the test.4 A physician entered the examination room thereafter and informed M.R. and his family that M.R. could not pass the physical examination because he failed the vision test.5 This news was followed by an allegedly upsetting comment from the physician that M.R. “had Down Syndrome” and the rest of the physical examination was not completed.6 At

1 Equal Accommodations Complaint Attachment 6a [hereinafter Complaint]. 2 See id. (noting receipt of a refund when leaving MedExpress). 3 “Apraxia of speech (AOS)—also known as acquired apraxia of speech, verbal apraxia, or childhood apraxia of speech (CAS) when diagnosed in children—is a speech sound disorder. Someone with AOS has trouble saying what he or she wants to say correctly and consistently. AOS is a neurological disorder that affects the brain pathways involved in planning the sequence of movements involved in producing speech. The brain knows what it wants to say, but cannot properly plan and sequence the required speech sound movements.” Apraxia of Speech, NATIONAL INSTITUTE ON DEAFNESS AND OTHER COMMUNICATION DISORDERS (Oct. 31, 2017), https://www.nidcd.nih.gov/health/apraxia-speech. 4 Complaint. 5 Id. 6 Id.

his mother’s request, M.R. received a refund.7 Following the appointment, his father, Brian Ray, contacted MedExpress’s corporate office to understand the grievance procedure. It is alleged he was told by a MedExpress employee, “[C]ome on, we both know that they should not have done that.”8 On May 16, 2019, with the assistance of counsel and acting on his behalf, Guardians Brian and Michelle Ray (the “Rays”) filed his Complaint with the State of Delaware Human Relations Commission (the “Commission”). Specifically, they filed their claims with the Division of Human Relations (the “Division”) against MedExpress alleging violations of the Delaware Equal Accommodations Law (“DEAL”) under 6 Del. C. § 4500 et seq.9 The Rays alleged that MedExpress denied M.R. access to a public accommodation on the basis of his mental disability, namely that he was not given a reasonable accommodation in the form of communication assistance during the visual examination.10 A second claim included that “[w]hile discussing the failed examination” a MedExpress employee made an upsetting comment that M.R. “had Down Syndrome.”11

7 Id. 8 Id. 9 Appellant’s Opening Brief, D.I. 9, at 1 [hereinafter Opening Brief]. 10 See Complaint. 11 Id.

On August 23, 2019, the Director of the Division made a recommendation to the Commission that the Complaint be dismissed for failure to state a claim (the “Application”) because it did not allege facts that stated a violation of the law.12 A Response to the Application was filed by the Rays requesting that the Chairperson of the Commission (the “Chairperson”) deny the Application.13 On February 24, 2020, the Chairperson ruled on behalf of the Commission.14 She found against M.R. in a vague one-line “Final Order of Dismissal” that dismissed the Complaint because it “fails to state a claim upon which relief is available . . . because the complaint does not state a claim for which relief is available.”15 The Rays filed a timely Request for Reconsideration of the Final Order.16 On July 16, 2020, the Chairperson again—acting on behalf of the Commission—issued an Order of Dismissal Following Request for Reconsideration (the “Commission’s Order”) and again determined that M.R.’s Complaint failed to state a claim upon which relief is available. This time, the Complaint was dismissed

12 See Application for Dismissal of the Complaint. 13 See Response to Application for Dismissal of the Complaint, at 1. 14 The Commission Chairperson may consider an application for dismissal in lieu of a panel. See 1 Del. Admin. C. § 601-5.1.5.8. 15 Order of Dismissal. 16 See Request for Reconsideration of the Final Order of Dismissal.

with a ruling that DEAL requires “a ‘reasonable accommodation’ may be made . . . based on gender identity only.”17 On September 11, 2020, the Rays filed this appeal.18 Appellees, the Commission and the Division (collectively the “State”) filed their Response on June 21, 2021. MedExpress joined the State’s filing on June 24, 2021. The matter was assigned to this Court on August 23rd and the Court requested oral arguments, which were heard on November 4, 2021. Upon consideration of the pleadings, the matter is ripe for decision.

III. STANDARD OF REVIEW On an appeal from the Commission, this Court must determine whether the Commission’s decision is supported by substantial evidence and the conclusions are free from legal error.19 Questions of law are reviewed de novo.20 Where the Commission dismissed M.R.’s Complaint as a matter of law, this review is de novo.

17 Order of Dismissal Following Request for Reconsideration, at 2. 18 See 6 Del. C. §4511; 29 Del. C. §10142; 1 Del. Admin. C. § 601-5.1.10 (granting the Superior Court jurisdiction over appeals from the Commission’s decisions). 19 Quaker Hill Place v. State Human Relations Comm’n, 498 A.2d 175, 178 (Del. Super. 1985) (citing 29 Del. C. §§ 10142, 10161(5)). 20 Boscov’s Dept. Store v. Jackson, 2007 WL 542159, at *9 (Del. Super. Feb. 12, 2007) (citing Anchor Motor Freight v. Ciabattoni, 716 A.2d 154, 156 (Del. 1998)).

IV. PARTY CONTENTIONS

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