Randle v. Farmers New World Life Insurance Co.

CourtCalifornia Court of Appeal
DecidedNovember 7, 2022
DocketB304970
StatusPublished

This text of Randle v. Farmers New World Life Insurance Co. (Randle v. Farmers New World Life Insurance Co.) is published on Counsel Stack Legal Research, covering California Court of Appeal primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Randle v. Farmers New World Life Insurance Co., (Cal. Ct. App. 2022).

Opinion

Filed 11/7/22 CERTIFIED FOR PUBLICATION

IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA

SECOND APPELLATE DISTRICT

DIVISION EIGHT

JUDY RANDLE, B304970

Plaintiff and Appellant, Los Angeles County Super. Ct. No. BC579987 v.

FARMERS NEW WORLD LIFE INSURANCE COMPANY,

Defendant and Respondent.

APPEAL from a judgment of the Superior Court of Los Angeles County. Stuart M. Rice, Judge. Reversed and remanded. Shernoff Bidart Echeverria, William M. Shernoff, Travis M. Corby and Cooper Johnson for Plaintiff and Appellant. Gordon Rees Scully Mansukhani, Margaret M. Drugan, Asim K. Desai, Matthew G. Kleiner and Andrea K. Williams for Defendant and Respondent.

__________________________ SUMMARY Plaintiff Judy Randle sued Farmers New World Life Insurance Company (defendant or Farmers) for breach of contract, breach of the covenant of good faith and fair dealing, and punitive damages in connection with a policy insuring the life of her ex-husband. The trial court granted summary judgment for defendant on those claims, concluding it was undisputed that the ex-husband remained the owner of the policy until he died, and that he had changed the beneficiaries on the policy, reducing his ex-wife’s interest from 100 percent to 25 percent. Because the trial court failed to consider the terms of a divorce decree affecting ownership of the policy, and because defendant’s agent repeatedly assured plaintiff, up to and after the ex-husband’s death, that plaintiff remained the sole beneficiary, we conclude disputed issues of material fact prevent summary judgment. Accordingly, we reverse the judgment and remand for further proceedings. FACTS 1. The Background In 1992, plaintiff and her then-husband, Alan McConnell, procured a policy insuring Mr. McConnell’s life. The Farmers policy would pay a death benefit of $250,000 and named plaintiff as the sole beneficiary. The insurance broker that obtained the policy for the couple was Hebson Insurance Agency, Inc. (Hebson). Hebson was owned by Mark Hebson, who was “an appointed agent with Farmers New World Life,” and had been since 1972. In 2004, plaintiff and Mr. McConnell divorced and entered into a stipulated divorce judgment (the divorce decree). The agreement in the divorce decree gave plaintiff “[a] beneficial

2 interest of one-quarter (1/4) of” the Farmers policy. Mr. McConnell was required to maintain the policy for plaintiff’s benefit “to the extent of her one-quarter beneficial interest,” and was free to name any beneficiaries “as to his remaining 3/4ths interest.” Plaintiff and Mr. McConnell were responsible for paying premiums for their respective interests in the policy. If either party decided to discontinue paying premiums, the divorce decree stated he or she “shall forfeit [her or his] ownership” as to his or her interest in the policy. Specifically, as relevant here, the divorce decree stated: “If [Mr. McConnell] decides to discontinue paying the premium on his three-quarter (3/4th) interest, then he shall forfeit his ownership as to his three-quarter (3/4th) interest. He shall notify [plaintiff] in writing and assign the policy to [plaintiff] if she chooses to pay the premiums. If [plaintiff] should not so choose, then the policy shall lapse. If [plaintiff] does choose to accept the three-quarter (3/4th) interest, then [plaintiff] shall be free to name any beneficiaries she chooses.” In 2006, Mr. McConnell submitted a form to defendant, requesting a change in beneficiary. The form was signed by Mr. McConnell on May 4, 2006, and included with it were partial pages of the divorce decree. The requested change added the couple’s three sons, so that plaintiff and their sons would each be 25 percent beneficiaries of the policy. The request form stated that “[t]his change of beneficiary shall take effect only when recorded by the Company, but when so recorded, whether the Insured be living or not, shall relate back to and take effect as of the date of this designation.” The insurance policy itself stated that the change “must be signed by the owner and sent to us. The change will take effect on the date it was signed . . . .”

3 Defendant stamped Mr. McConnell’s 2006 request “Update Only” and “Not Registered,” because it did not include the complete divorce judgment. Defendant’s internal procedures at that time required it to obtain a complete copy of a divorce judgment when processing a change of beneficiary form for a policy owner when divorce was involved. Specifically, under that procedure, defendant would send a letter requesting the spouse’s signature and/or a photocopy of the certified divorce decree or other court-approved document. Mr. McConnell never gave a certified copy of the entire divorce decree to defendant. No one ever told plaintiff that Mr. McConnell had submitted the beneficiary change request to defendant. In 2008, plaintiff began paying all the premiums on the policy. (She did so through a company of which she was the sole owner.) From 2008 until after Mr. McConnell died in 2014, plaintiff believed she was the sole beneficiary under the policy. According to Mark Hebson, in 2008 Mr. McConnell was not paying premiums, which were being paid from the accumulation account in the policy. Mr. Hebson told plaintiff (because she was paying premiums for her one-quarter interest and Mr. McConnell was not paying any premiums) that the policy was going to lapse for nonpayment, as there was no money left in the accumulation account. Plaintiff told Mr. Hebson she would make the premium payments if she were maintained as the 100 percent beneficiary. He advised her that it was possible for her to remain the beneficiary “when she’s not the owner of the policy.” (Mr. Hebson had never seen the divorce decree.) Mr. Hebson told plaintiff that she did not need to become the listed owner to ensure she remained the sole beneficiary because Farmers would notify Hebson if the beneficiary were changed.

4 On April 11, 2014, Mr. McConnell died. A few days later, plaintiff informed defendant of his death, and “was told again that she was the only beneficiary under the Policy.” On April 16, 2014, plaintiff submitted a claim for 100 percent of the policy benefits. On April 18, 2014, defendant told plaintiff for the first time that “there was a dispute that she was the 100% policy beneficiary.” Defendant told plaintiff Mr. McConnell had submitted a beneficiary change in 2006, to add the couple’s three sons as beneficiaries, “but the request was not accepted or registered, because Farmers requested the full divorce decree and [Mr. McConnell] never sent it.” On April 23, 2014, one of the couple’s sons provided defendant with a complete copy of the divorce decree. During April, May and June, defendant indicated several times that it was a neutral stakeholder and might or would interplead the funds if plaintiff and her sons could not resolve the dispute on their own. Andrew LaMance, Farmers’s claims examiner who decided how the claim should be paid out, later testified he wrote to plaintiff in May and again in June, stating if Farmers did not receive a signed agreement from all parties, “we will initiate the process of interpleading the funds . . . .” On May 20, 2014, Mr. Hebson wrote to plaintiff, stating: “On several occasions over the past years, you have contacted my office to verify the primary beneficiary on file at Farmers New World Life. It was confirmed that it was you and you continued to pay the premiums until [Mr. McConnell’s] time of death.” One of those occasions was on March 5, 2013, when Hebson faxed her, on defendant’s letterhead, that “Farmers New World Life does not show any change in the Beneficiaries.”

5 Hebson’s office manager, Alice Brooks, also knew that Mr. McConnell stopped paying premiums on the policy, and plaintiff started paying all the premiums, in 2008.

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Bluebook (online)
Randle v. Farmers New World Life Insurance Co., Counsel Stack Legal Research, https://law.counselstack.com/opinion/randle-v-farmers-new-world-life-insurance-co-calctapp-2022.