POOLE v. MED-1 SOLUTIONS, LLC

CourtDistrict Court, S.D. Indiana
DecidedMarch 20, 2020
Docket1:18-cv-03255
StatusUnknown

This text of POOLE v. MED-1 SOLUTIONS, LLC (POOLE v. MED-1 SOLUTIONS, LLC) is published on Counsel Stack Legal Research, covering District Court, S.D. Indiana primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
POOLE v. MED-1 SOLUTIONS, LLC, (S.D. Ind. 2020).

Opinion

UNITED STATES DISTRICT COURT SOUTHERN DISTRICT OF INDIANA INDIANAPOLIS DIVISION

CASSIE J. POOLE, ) ) Plaintiff, ) ) v. ) No. 1:18-cv-03255-JRS-MPB ) MED-1 SOLUTIONS, LLC, ) ) Defendant. )

Order on Cross-Motions for Summary Judgment Cassie J. Poole has sued MED-1 Solutions, LLC alleging violations of the Fair Debt Collection Practices Act, 15 U.S.C. § 1692e et seq. and Indiana’s Deceptive Con- sumer Sales Act (“IDCSA”), Indiana Code § 24-5-0.5-3(a) and (b)(20). The parties have filed cross-motions for summary judgment. I. Facts Poole owes a medical debt of $123 to Community Health Network (the “subject debt”). (Compl. ¶ 11, ECF No. 1.) The subject debt was sold, assigned, and/or trans- ferred to MED-1 for collection. (Id. ¶ 12.) On or about September 10, 2018, Poole received a letter from MED-1 (the “collection letter”), attempting to collect the subject debt. Viewable on the envelope of the collection letter through a clear glassine win- dow was the following: RICHARD R. HUSTON, ATTORNEY AT LAW RETURN MAIL ADDRESS 517 US HIGHWAY 31 N GREENWOOD, IN 46142-3932 (Compl. ¶ 14 & Ex. B, ECF No. 1.) “MED-1 Solutions” appeared in the upper righthand corner of the letter. The letter read in part: We represent the above-named creditor. . . .

It is very important you contact our office. In order to resolve this mat- ter please call a MED-1 Solutions representative at 888.323.0811. For your convenience, you may make your payment by visiting our website at www.med1solutions.com

(Compl. ¶ 15 & Ex. A.) The collection letter included a MED-1 address to remit pay- ment and a MED-1 account number. (Compl., Ex. A.) The letter had a signature block for “Richard R. Huston, Attorney at Law, MED-1 Solutions. (Compl., Ex. A.) MED-1 sent Poole a second collection letter similar in all relevant respects to the first. (ECF No. 29-3.) Huston is a MED-1 employee and attorney. (Huston Aff. ¶ 3, ECF No. 29-1.) He was personally involved in MED-1’s debt collection efforts as to Poole’s debt. (Id.) Huston reviewed Poole’s file and signed the debt collection letters before they were sent to her. (Huston Aff. ¶ 4, ECF No. 29-1.) He reviewed MED-1’s complete file related to Poole. (Id. ¶ 5.) Poole alleges she was confused about MED-1’s collection activity as to who was collecting on the debt. (Compl. ¶ 15.) She consulted her lawyer for clarification of her rights. (Compl. ¶ 16.) Poole claims she was intentionally deceived by the use of an attorney’s name on the envelope when the collection letter was from MED-1, a debt collector. (Compl. ¶ 18.) At her deposition, Poole testified that the collection letters confused her because she thought she was being sued by Huston on behalf of MED-1 and that scared her. (Poole Dep. 24, 35, 37, 38, ECF No. 29-4; Poole Dep. 24, 34, ECF No. 50-1.) On the

one hand, she stated that was the only way she was confused, (Poole Dep. 38, ECF No. 29-4), but on the other hand, she said that she was confused about who sent the letters, (id. at 10, 13, 34–35). Poole explained that based on the envelope, she thought the letter was from an attorney, but when she opened it, she felt “kind of tricked because it was [from] MED-1[, a] debt collector.” (Poole Dep. 10, ECF No. 50-1; see also id. at 13, 25, 34–35, 37.) Poole further testified that when she read the collection

letter, she understood that MED-1 was seeking to collect the Community Health Net- work debt and that she was not being sued. (Poole Dep. 24, 35, 37, ECF No. 29-4.) And Poole testified that when she received the collection letter, she did not do any- thing; she did not contact MED-1 to dispute the validity of the debt or advise that she did not believe she owed the debt. (Poole Dep. 23, ECF No. 29-4.) In her words, “I’m unemployed and had insurance.” (Id.) Poole alleges violations of the FDCPA, 15 U.S.C. § 1692e, e(5), e(10), e(14), and

§1692f. She alleges MED-1 violated § 1692e, e(10), e(14) and § 1692f by using a name other than its true name, “MED-1 Solutions, LLC,” on the collection letter. She al- leges that the use of “Richard R. Huston, Attorney at Law” on the envelope makes it unclear as to who is collecting the debt and is an unfair, deceptive, and misleading means used in connection with MED-1’s collection efforts. (Compl. ¶ 25, ECF No. 1.) Poole also claims that the use of “Richard R. Huston, Attorney at Law” on the envelope was intended to have her rely on the misrepresentation that the communi- cation was from an attorney instead of a debt collector, in violation of §1692e(10). (Compl. ¶ 26.) Lastly, she alleges MED-1 also violated the IDCSA, Indiana Code §

24-5-0.5-3(a) and (b)(20), by engaging in unfair, abusive, and deceptive behavior by using a name other than its true name on the collection letter, making it unclear as to who was collecting the debt. (Compl. ¶ 32.) II. Discussion MED-1 moves for summary judgment on all of Poole’s claims on three grounds. It first contends that Poole’s testimony limits the scope of her claims to her confusion

that Huston was suing her. In other words, MED-1 maintains that Poole’s standing is limited to her claim that she feared being sued. MED-1 also argues that it complied with the FDCPA and IDCSA because its letters would not make the objective unso- phisticated consumer believe that Huston was suing him or her. Third, MED-1 con- tends that a consumer’s IDCSA claim cannot be based on an alleged violation of the FDCPA. Poole responds to MED-1’s summary judgment motion by arguing that MED-1

errs in narrowing her claims to the fear of being sued as she testified to fear that the debt collection was being handled by an attorney, confusion about legal action being taken against her, as well as feeling deceived by the collection letter and about who was communicating with her. (Pl.’s Rep. Opp’n Def.’s Mot. Summ. J. 6, ECF No. 33.) Poole argues that the collection letter was meant to leave the unsophisticated con- sumer with the belief that she has received a letter from an attorney, when the letter is actually from a debt collector, and that legal action will be taken if the consumer does not act. (Pl.’s Resp. Def’s. Mt. Summ. J. 7, ECF No. 33.) She further argues that the use of an attorney’s name and return address, “while omitting any mention of

[MED-1]” is a means to intimidate the consumer to make payment and is an unfair and unconscionable means to collect a debt. (Id. at 8 (emphasis added).)1 Poole has not directly addressed MED-1’s arguments as to her IDCSA claims. Poole also has filed her own motion for summary judgment. She argues that MED- 1’s use of a name other than its true name on the envelope of its collection letter was false, deceptive and misleading and was intended to make her believe that the com-

munication came from an attorney instead of MED-1 in order to procure immediate payment of the subject debt. She argues that she was confused as to who sent the letter and who was collecting the debt. Poole asserts that the communication, includ- ing the return address, is plainly deceptive and misleading, and, therefore, no extrin- sic evidence is needed to show that the unsophisticated consumer would be confused. See Ruth v. Triumph P’ships, 577 F.3d 790, 800–801 (7th Cir. 2009). Furthermore, Poole suggests that Huston’s name was used to get her to believe that the letter came

from an attorney and to act more quickly and that the unsophisticated consumer “would feel pressured to make a payment to avoid legal action by an attorney.” (Pl.’s Mot. Summ. J. 9, ECF No. 35.) In her reply, Poole seeks leave of Court to provide

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POOLE v. MED-1 SOLUTIONS, LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/poole-v-med-1-solutions-llc-insd-2020.