Poole v. Healthright 360

CourtDistrict Court, N.D. California
DecidedJuly 7, 2025
Docket3:25-cv-03173
StatusUnknown

This text of Poole v. Healthright 360 (Poole v. Healthright 360) is published on Counsel Stack Legal Research, covering District Court, N.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Poole v. Healthright 360, (N.D. Cal. 2025).

Opinion

1 2 3 4 UNITED STATES DISTRICT COURT 5 NORTHERN DISTRICT OF CALIFORNIA 6 DAWN POOLE, et al., 7 Case No. 25-cv-03173-JCS Plaintiffs, 8 v. ORDER GRANTING IN PART AND 9 DENYING IN PART MOTION TO HEALTHRIGHT 360, et al., DISMISS 10 Defendants. Re: Dkt. No. 14 11

12 13 I. INTRODUCTION 14 Plaintiffs filed this action in San Francisco Superior Court asserting wrongful death and 15 other state law claims against Healthright 360, Healthright 360 Foundation and Healthright 360 16 CEO Vitka Eisen, based on the death of their adult son resulting from a fentanyl overdose that 17 occurred while he was a resident in a treatment facility operated Healthright 360. Defendants 18 removed the action to this Court on the basis of diversity jurisdiction. Presently before the Court 19 is Defendants’ Motion to Dismiss (“Motion”). A hearing on the Motion was held on June 25, 20 2025. For the reasons stated below, the Motion is GRANTED in part and DENIED in part.1 21 II. BACKGROUND 22 A. Allegations in the Complaint 23 Plaintiffs Dawn Poole and Michael Cartwright are the biological mother and father of 24 decedent Justin Cartwright (“Justin”). Compl. ¶¶ 1-2. Dawn Poole resides in Dublin, Ireland. Id. 25 ¶ 24.2 Plaintiffs allege that they are Justin’s heirs and successors-in-interest and that they are 26 1 The parties have consented to the jurisdiction of a United States magistrate judge pursuant to 28 27 U.S.C. § 636(c). 1 personal representatives of Justin’s estate. Id. ¶¶ 1-2, 4-5. Justin was not married at the time of 2 his death, on January 14, 2024, “and had no children other than a biological child, Samantha, who 3 was legally adopted by her mother, Jennifer Leach and her husband.” Id. 4 Healthright 360 is a California not-for-profit entity that “has its principle [sic] headquarters 5 at 1563 Mission St., San Francisco, CA 94103” and is “managed and operated by its chief 6 executive officer, Vitka Eisen.” Id. ¶ 7.3 According to Plaintiffs, Eisen “was responsible for 7 [Healthright 360’s] various residential treatment and sober living programs including but not 8 limited to the ‘Walden House,’ located on 890 Hays, St[.], San Francisco, California.” Id. ¶ 8. 9 According to Plaintiffs, at the time of the relevant events, Justin “was a 30-year-old 10 man . . . who was homeless and suffering from co-morbid conditions including substance use 11 disorder.” Id. ¶ 23. On December 28, 2023, after he had recently been released from Madera 12 County Jail, Justin applied for and was admitted to Healthright 360’s residential treatment 13 program. Id. ¶¶ 23, 25. 14 “Based on his intake screening form, [Justin] was deemed ‘highly vulnerable’ 15 to relapse on substances and was placed on the program’s highest of detoxification program 16 called ‘Clinically Managed High-Intensity Residential Treatment.’ ” Id. ¶ 26. Justin was assessed 17 as having “Marijuana use disorder, Methamphetamine and Opioid use disorder,” and to be “at high 18 risk for Fentanyl Relapse.” Id. The doctor who performed the assessment ordered “drug 19 Monitoring, Fentanyl, with confirmation, Urine” and prescribed Narcan nasal spray in the case of 20 overdose. Id. 21 On December 29, 2023, the day after he entered the program, Justin overdosed on fentanyl 22 while at Walden House, a residential treatment facility operated by Healthright 360. Id. ¶ 27. 23 Justin “indicate[d] he relaped [sic] on drugs that were not his but which were found lying around 24 in the facilities’ bathroom stall.” Id. Nonetheless, Healthright 360 “never took any corrective 25 measures to ensure drugs left behind in plain view inside the facilities’ bathrooms were 26

27 and there appears to be no dispute that there is complete diversity among the parties. 1 confiscated and reported to management[, ]” “fail[ing] to follow its own procedures despite 2 Decedent’s obvious relapse and that of many others . . . , and in the face of clear signs of 3 contraband and drug[s] left in plain view to residents highly vulnerable to relapse.” Id. ¶ 28. 4 According to Plaintiffs, this was a violation of both “a drug confiscation policy and a search and 5 seizure policy.” Id. 6 On January 7, 2024, Justin tested positive for fentanyl, methamphetamine and cocaine. Id. 7 ¶ 30. Despite this second relapse, however, Justin “was transferred from ‘WM’ (withdrawal 8 management) Services to [Healthright 360’s] Residential Treatment or the ‘Walden House’ with 9 less supervision.” Although Justin’s counselor approved him for residential treatment, she 10 recommended a “treatment level of care a[t] Level 3.5[, ] the high[est] level for clinically managed 11 High Intensity Resident Services.” Id. ¶ 32.4 She also “assesse[d] him as ‘highly vulnerable and 12 likely to continue using in a dangerous manner if not admitted to RTX5 due to longer term poly 13 substances use, recent OD and history of over 20 DOD, recent return to use in program, caving to 14 sue, no insight into concreate triggers to sue, loss of family support and ambivalence about 15 treatment.’ ”6 16 On January 14, 2024, Justin “relapse[d] a third time” “yet his body [was] not discovered 17 until the next morning in full rigor and liver mortis.” Id. ¶ 33 (emphasis in original). “The 18 investigator also discovered evidence of drug paraphernalia in plain view next to his body along 19 with burned foil and a baggie with white powder.” Id. ¶ 35. Plaintiffs allege that Justin “was last 20 known to be alive at 6:00 p.m. the night prior and there is no evidence that any welfare checks 21 required per [Healthright 360’s] monitoring policies were conducted until 8:00 a.m. the next day 22 when [Justin] had long expired.” Id. ¶ 36. 23 According to Plaintiffs, Healthright 360 has a “history of neglect.” Id. ¶¶ 38-46. 24 4 The Court notes that the Complaint contains many typographical errors. In Paragraph 32, for 25 example, Plaintiffs refer to Justin’s “primary counsel” but appear to mean “primary counselor.” Plaintiffs also describe level of care 3.5 as “the high level for clinically managed High Intensity 26 Resident Services.” Given the odd grammar, the Court assumes that Plaintiffs intended to allege that this level is the “highest level for clinically managed High Intensity Resident Services.” 27 5 The Complaint does not explain what “RTX” stands for. At the motion hearing, Plaintiffs’ 1 Plaintiffs allege that between “March 2023 [and] April 2024, four clients of [Healthright 360] and 2 one of its employees fatally overdosed inside their San Francisco facilities.” Id. ¶ 38. They point 3 to interviews conducted by the San Francisco Chronicle indicating that “the facilities including the 4 Walden house [were] nothing more than revolving doors for clients who often cycle[d] between 5 the streets and the programs” and that Walden House was “notorious for being a place where drug 6 use was knowingly rampant by both clients and staff, who were supposedly in charge of 7 monitoring and caring for a vulnerable population.” Id. ¶ 39. According to Plaintiffs, “[t]he 8 Walden house was also known to be a ‘flop house’ where clients would openly consume drugs for 9 weeks at a time, all under the guise of being treated for substance addiction.” Id. 10 Plaintiffs further allege, on information and belief, that “the state of California also 11 initiated its own investigation into the numerous overdose fatalities and came to the conclusion 12 that many key policies intended on protecting clients and safekeeping of the programs were 13 ignored and not followed.” Id. ¶ 40. This included failing to provide orientations to new residents 14 explaining the rules of the program, search residents’ belongings at intake, conduct drug testing, 15 search clients and conduct hourly monitoring. Id.

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Poole v. Healthright 360, Counsel Stack Legal Research, https://law.counselstack.com/opinion/poole-v-healthright-360-cand-2025.