Pollak v. Portfolio Recovery Assocs., LLC

285 F. Supp. 3d 812
CourtDistrict Court, D. New Jersey
DecidedJanuary 17, 2018
DocketCivil Action No. 15–4025–BRM–DEA
StatusPublished
Cited by4 cases

This text of 285 F. Supp. 3d 812 (Pollak v. Portfolio Recovery Assocs., LLC) is published on Counsel Stack Legal Research, covering District Court, D. New Jersey primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Pollak v. Portfolio Recovery Assocs., LLC, 285 F. Supp. 3d 812 (D.N.J. 2018).

Opinion

Martinotti, District Judge

Before this Court are: (1) Plaintiffs Bracha Pollak ("Pollak") and David Beneli's ("Beneli," together with Pollak, "Plaintiffs") Motion for Summary Judgment *818(ECF No. 50) and Motion to Certify Class (ECF No. 51); and (2) Defendant Portfolio Recovery Associates, LLC's ("PRA") Motion for Summary Judgment. (ECF No 52.) All motions are opposed. (ECF Nos. 53, 54, 55, and 56.) Pursuant to Federal Rule of Civil Procedure 78(b), the Court did not hear oral argument. For the reasons set forth below, PRA's Motion for Summary Judgment is GRANTED in part and DENIED in part , Plaintiffs' Motion for Summary Judgment is DENIED , and Plaintiffs' Motion to Certify Class is GRANTED .

I. BACKGROUND

A. PRA's Collection Process

PRA purchases debts from original lenders that the creditor is no longer attempting to collect. (PRA's Statement of Undisputed Facts (ECF No. 50-2) ¶ 1.)1 After PRA purchases the debt, it attempts to recover the debt through various processes and procedures, which include making telephone calls and sending collection letters. (Id. ¶ 2.) These initial collection letters do not include language regarding potential litigation. (Id. ¶ 3 and Decl. of Susan J. Guevara (ECF No. 50-4) ¶ 6.) If PRA's collection procedures are unsuccessful at this stage, PRA evaluates the individual accounts to determine whether they are appropriate for potential litigation and, if so, the account will be sent to the Litigation Department, where a separate collection process ensues. (ECF No. 50-2 ¶¶ 4-6 and see Dep. of Susan J. Guevara (ECF No. 50-3) at 38-41.) If an account is not placed with the Litigation Department, suit is never filed. (ECF No. 50-2 ¶ 7.)

PRA's Litigation Department is a separate department with approximately 280 employees, including 54 attorneys. (Id. ¶ 8.) Once an account is transferred to PRA's Litigation Department, PRA attempts to collect the debt through collection letters sent directly from that department. (Id. ¶ 9.) The first letter PRA sends is identified as the LL1 Letter, which typically offers certain settlement options to the debtor and provides the debtor with approximately thirty days to respond. (Id. ¶¶ 11-12.) If the debtor accepts any of the settlement options in the LL1 Letter, PRA will honor those settlement options. (Id. ¶ 13.) However, if no response is received, PRA's Litigation Department sends a second letter, the LL2 Letter. (Id. ¶ 14.) The LL2 Letter is always sent prior to initiating a lawsuit if the debtor failed to respond to the LL1 letter, dispute the amount, or make any payment. (See Dep. of Guevara (ECF No. 52-9) at 43-46.) The LL2 Letter offers less favorable settlement terms and a different thirty day deadline by which the debtor must respond. (ECF No. 50-2 ¶ 15.) If the LL2 Letter goes unanswered, the account is referred to an attorney, for the first time, from PRA's Litigation Department who reviews the file prior to initiating a lawsuit. (Id. ¶ 16 and Pls.' Statement of Undisputed Facts (ECF No. 52-2) ¶ 20 (stating the first time an account is ever reviewed by an attorney is sixty days after the LL2 Letter is sent out).) Notably, at the time a debtor's account is transferred to the Litigation Department, there has been no determination by an attorney that the account is ready for litigation. (ECF No. 52-2 ¶ 17 and *819PRA's Resp. to Pls.' Statement of Undisputed Facts (ECF No. 54-2) ¶ 17.)

If a reviewing attorney determines the account is appropriate for litigation, either an attorney employed by PRA or external counsel hired by PRA will file suit. (ECF No. 50-2 ¶ 18.) However, if the debtor accepts the settlement offer in the LL2 Letter, PRA honors that settlement offer. (Id. ¶ 17.) "If a debtor disputes the debt after the debt has been transferred to PRA's Litigation Department, PRA's policy is to remove that account from the litigation process while the dispute is pending." (ECF No. 50-4 ¶ 22.)

B. Pollak's Account

In 2008, Pollak entered into an agreement for a credit card with U.S. Bank, N.A. ("U.S. Bank"). (ECF No. 50-2 ¶ 19.) Pollak's credit card with U.S. Bank was used to pay for personal and household items, not business expenses. (ECF No. 52-2 ¶ 5 and ECF No. 54-2 ¶ 5.) On August 25, 2014, PRA acquired Pollak's account from U.S. Bank. (ECF No. 50-2 ¶ 20.) Pollak's balance due on his credit card totaled $7,764.23. (Id. ¶ 21.) On December 5, 2014, after PRA attempted to collect the debt through its traditional practices and received no response from Pollak, it transferred the debt to its Litigation Department. (Id. ¶ 22.)

On December 8, 2014, PRA's Litigation Department sent Pollak a LL1 Letter. The LL1 Letter stated:

Account Transferred to Litigation Department
Your account has been transferred to the Litigation Department. At this time, no attorney within the Litigation Department has personally reviewed the particular circumstances of your account.
Portfolio Recovery Associates wants to help you resolve this account and avoid potential legal action!
Single Payment 6 Month Payment 12 Month Payment Settlement Plan Plan • Save • Save $1, • Save $2,329.27 941.05 off the $1,552.79 off off the balance the balance balance • Pay $970.53 • Pay $517.62 • Pay per month for per month for $5,434,96 the next 6 the next 12 months months
Your account qualifies for our settlement program. Here are three options for you to choose from:
Your first payment must be received in our office no later than 01/05/2015. Your account will be considered "Settled in Full" once we post your final payment.
Benefits of settling this account by one of the plans as described above:
• Your debt on this account will be resolved
• All collection activities on this account will cease
• You will avoid potential legal action
• If our company is reporting this account to the three major credit reporting agencies, we will request that our company's trade line be updated to reflect that this account is not settled.
However, if you do not resolve this account any legal action is taken against you, a judgment may ultimately be obtained and our local attorney may take any action that is legally available in your state to collect this debt to enforce *820any such judgment against you as permitted by state law.
Please contact our office no later than 01/05/2015

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285 F. Supp. 3d 812, Counsel Stack Legal Research, https://law.counselstack.com/opinion/pollak-v-portfolio-recovery-assocs-llc-njd-2018.