Phillip Jessee v. American General Life

CourtCourt of Appeals of Tennessee
DecidedAugust 21, 2002
DocketE2002-00182-COA-R3-CV
StatusPublished

This text of Phillip Jessee v. American General Life (Phillip Jessee v. American General Life) is published on Counsel Stack Legal Research, covering Court of Appeals of Tennessee primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Phillip Jessee v. American General Life, (Tenn. Ct. App. 2002).

Opinion

IN THE COURT OF APPEALS OF TENNESSEE AT KNOXVILLE August 21, 2002 Session

PHILLIP JESSEE, ET AL. v. AMERICAN GENERAL LIFE AND ACCIDENT INSURANCE COMPANY

Appeal from the Chancery Court for Sullivan County Nos. 27985M & 28109L John S. McLellan, III, Judge, Sitting as Chancellor

FILED JANUARY 24, 2003

No. E2002-00182-COA-R3-CV

In this case of alleged age discrimination case from the Chancery Court for Sullivan County the Plaintiffs/Appellants, Phillip Jessee and James O. Morse, argue that the Trial Court erred in refusing to grant their request for a continuance, in its admission and exclusion of certain evidence and in its dismissal of their cause of action against the Defendant/Appellee, American General Life and Accident Insurance Company. We affirm the judgment of the Trial Court.

Tenn. R. App. P. 3 Appeal as of Right; Judgment of the Chancery Court Affirmed; Cause Remanded

HOUSTON M. GODDARD , P.J., delivered the opinion of the court, in which HERSCHEL P. FRANKS and CHARLES D. SUSANO, JR., JJ., joined.

James H. Beeler, Kingsport, Tennessee, for the Appellants, Phillip Jessee and James O. Morse

Robert L. Arrington, Kingsport, Tennessee, and Mary Kampa, Nashville, Tennessee, for the Appellee, American General Life and Accident Insurance Company

OPINION

The Defendant, American General Life and Accident Insurance Company, is an insurance company with an office in Kingsport, Tennessee and various other locations around the country. The Kingsport district of the Defendant is one of twenty one districts within the company's Blue Ridge region.

The hierarchy of authority pertinent to the Kingsport district of the Defendant was, at all times relevant to this case, as follows. The district was divided into four staffs composed of a total of 27 agents. Each agent was under the supervision of a staff manager who reported to the district manager. The district manager reported to the regional director who was required to report to the corporate senior vice president and chief marketing officer whose office was located in Nashville. From 1989 until 1996, Mr. Morse was employed by the Defendant as regional director of the Blue Ridge region and Mr. Jessee was employed as district manager of the Kingsport district. Both Mr. Morse and Mr. Jessee were fifty-five years of age when the events in this case transpired.

The Defendant offers its sales agents strong financial incentive in the form of bonuses and expense paid trips to make sure that policyholders do not allow policy cancellation or lapse because of failure to pay premiums. However, as specified in sales employee employment agreements between the Defendant and its agents, sales agents are not allowed to “personally pay the premium for any policy of which the Sales Employee is not the owner, unless required by judicial order.” Testimony was presented at trial that Mr. Jessee had witnessed the execution of several of these agreements and that it “would have been a part of the ordinary routine that a district manager would have had to go through [the employment agreement] with every new agent that came on and discuss it with them as they were employed and then have them execute it at that time to enter into the contract.” There was additional evidence presented at trial that in 1993 the Defendant formulated and adopted a code setting forth, among other things, the company’s policy that employees disclose all facts related to company business in full detail and that employees “record all account transactions accurately and promptly.”

In late 1995 inquiries from a Kingsport agent, Mark Jones, prompted the Defendant’s compensation department to review the records of agents within the Kingsport district. It appeared from this review that Mr. Jones and certain other Kingsport agents might be acting in derogation of company policy by delaying the turnover of premiums to the company and by personally paying premiums to keep policies in place. This was reported to the Defendant’s chief marketing officer, Don Tasser who contacted Sam Billante, vice president of marketing administration, and instructed him to direct Mr. Jessee to conduct further investigation relative to the findings of the compensation department. In compliance with these instructions, Mr. Billante contacted Mr. Jessee and directed him to investigate transactions of agent Jones for evidence that Mr. Jones might have paid policy holder premiums out of his own pocket.

Mr. Jessee subsequently reported to Mr. Billante that he had found nothing irregular in Mr. Jones’ transactions; however, Mr. Billante deemed that Mr. Jessee’s investigation was unsatisfactory and incomplete, in part because Mr. Jessee had neglected to contact customers to verify premium payments. Mr. Billante advised Mr. Tasser of his concerns, whereupon, Mr. Tasser contacted Mr. Morse to pursue further investigation in which regard Mr. Tasser testified as follows:

Q. All right. Tell us about what your involvement with Mr. Morse was at that point, Mr. Tasser.

A. I told Jim of the incident, what happened, and I said, “Jim, I want you to go in and to investigate and audit the agencies involved to see if there’s a possible problem there,” and Jim – and I said, “Jim, this is very serious, and I want to tell you up front that if you don’t do this correctly, it can be your rear end.”

-2- Q. All right. What did he say?

A. He said, “Don, I’ll handle it.”

Mr. Tasser further testifies that, thereafter, Mr. Morse reported back to him that, pursuant to his investigation, he had discovered no problems in the Kingsport district.

A routine internal audit of the Kingsport district was conducted by the Defendant’s independent audit department in March of 1996. As a result of this audit it was determined that agents had manipulated the Defendant’s system of bonus compensation by making policy premium payments from their personal funds in order to receive credits necessary for bonus eligibility. Several of these agents then admitted that they had made such premium payments and signed statements to that effect. Tracy Burton, a staff manager in the Kingsport district, also acknowledged and signed a statement that he was aware that some agents had been paying premiums.

In light of the audit results, the Defendant’s chief executive officer and the Defendant’s corporate president,with input from Mr. Tasser, decided that the involved agents should be disciplined by adjustment of their compensation and by withdrawal of trips and awards.

It was further decided that, because of their failure to properly supervise employees under their command and to take action required for discovery of the problem revealed by the audit, the management employees should suffer demotions. Accordingly, on April 11, 1996, Mr. Morse was demoted from regional director to management training associate, Mr. Jessee was demoted from district manager to staff manager and Mr. Burton was demoted from staff manager to sales agent. All these demotions were without reduction in base compensation.

After his demotion Mr. Jessee was absent from work for several weeks because of illness and Mr. Burton was allowed to manage the staff during this period. By letter dated July 3, 1996, Mr. Jessee announced his retirement from the Defendant and his retirement became effective on October 1, 1996.

Mr. Morse continued his employment as district manager until his retirement on November 1, 1998.

In February and April of 1997, Mr. Jessee and Mr. Morse respectively filed separate complaints in the Chancery Court for Sullivan County in which they asserted that the Defendant had violated the Tennessee Human Rights Act by engaging in age discrimination. The cases were consolidated by order of the Trial Court filed on July 8, 1997.

On May 18, 2000, Mr.

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Phillip Jessee v. American General Life, Counsel Stack Legal Research, https://law.counselstack.com/opinion/phillip-jessee-v-american-general-life-tennctapp-2002.