Perretta, J.
When the plaintiffs (husband and wife) applied for a Massachusetts Home Mortgage Finance Agency (MHMFA) loan from the defendant bank, the bank’s loan interviewer told them that a termite inspection report and a real estate valuation report would be required, that these reports would be prepared by independent companies (not employees of the bank) at the plaintiffs’ expense, and that the bank would “take care of everything.” The appraisal report, which the plaintiffs never asked about or requested to review, excluded [709]*709by its very terms any valuation based upon structural conditions of the building. After moving into the house, the plaintiffs discovered a serious structural defect. They brought an action against the bank1 under G. L. c. 93A, on the theories that St. 1974, c. 846, as amended by St. 1977, c. 561 (the MHMFA statute), and regulations promulgated thereunder, require the bank to guarantee that appraisers inspect for structural defects and that because of the loan interviewer’s assurance to them that the bank would “take care of everything,” the bank had a duty either to obtain a structural inspection or to advise the plaintiffs that the valuation report did not include such an inspection. The trial judge concluded that the bank had done nothing unfair or deceptive and ordered judgment for the bank. We affirm.
I. Facts.
On November 10, 1982, the plaintiffs, in response to an advertisement in a local newspaper, went with a real estate broker to the property in question and viewed the.premises. Thereafter, on November 15,1982, they entered into a purchase and sale agreement with the sellers. Under the terms of that agreement, the plaintiffs had the right to obtain a home inspection at their own expense within ten days of the date of the agreement, and, if the results were not satisfactory, they could cancel the agreement.
Three days later, on November 18, 1982, the real estate broker and the plaintiffs went to the bank to apply for a MHMFA mortgage loan. They met with the loan interviewer, who advised them of the need for a termite inspection report and a real estate valuation report. Both reports, he explained, would be prepared by independent companies and paid for by the plaintiffs.
[710]*710Whether the loan interviewer in fact told the plaintiffs that the bank would “take care of everything” was disputed at trial. There is no express finding by the trial judge that the statement, which he characterized as “equivocal,” was or was not made. In any event, neither his conclusions nor our decision turns on that point.
As described by the judge, the plaintiffs are young (mid-twenties), “relatively unsophisticated” and without experience in either “home ownership or the purchase and sale of real estate.” Although each has a ninth-grade education and neither suffers from any type of “disability,” legal documents “are beyond their comprehension.” The husband is only able to read and write “nominally.” At the bank, the husband relied upon the wife’s ability to read and did not convey to anyone at the bank his “inability to understand the written word.”
II. Discussion.
“Just as every lawful act is not thereby automatically free from scrutiny as to its unfairness under c. 93A (see Schubach v. Household Fin. Corp., 375 Mass. 133, 137-138 [1978]), so not every unlawful act is automatically an unfair (or deceptive) one under G. L. c. 93A.” Mechanics Natl. Bank v. Kil-leen, 377 Mass. 100, 109 (1979). We analyze first the plaintiffs’ claim that the bank did not comply with the MHMFA statute and regulations promulgated thereunder.
A. The statute and regulations. The Massachusetts Home Mortgage Finance Agency was created by St. 1974, c. 846, as amended by St. 1977, c. 561, in order to “promote the expansion pf the supply of funds at low interest rates available for new residential mortgages for persons and families of low income and those of moderate income and thereby to help alleviate the shortage of adequate housing for such persons and families.” Massachusetts Home Mortgage Fin. Agency v. New England Merchants Natl. Bank, 376 Mass. 669, 671 (1978). The MHMFA’s power to adopt regulations to carry out the purposes of the statute is found in § 4(p).
Although the statute manifests its purpose as one of making suitable housing available to families of low and moderate income, the means by which that purpose is to be implemented and carried out, including the use of funds for construction [711]*711and rehabilitation, are expressed in rather general terms. But no matter how generously we construe the statute, we see nothing in its provisions to support the plaintiffs’ claim that the bank was under a statutory duty to provide them with technical assistance of a nature that would have revealed the structural defect prior to their purchase of the property.2 We, therefore, look next to the regulations.
When a MHMFA loan is sought, the property must be appraised in accordance with guidelines found in 761 Code Mass. Regs. §§ 21.51 through 21.56 (1979). The primary purpose of the appraisal is explained in § 21.55, which reads: “The basic question to be answered by property appraisals is if the Borrower fails to repay the Mortgage Loan, can the Seller [the bank], in the future, sell the structure for a price equal to the amount of the unpaid Mortgage Loan.” By the terms of the purchase and sale agreement, the plaintiffs had agreed to pay $25,900 for the property.3 As determined by the appraiser, the fair market value of the property was $30,000.
In appraising the property and reporting its value to the bank, the appraiser used a standard Federal National Mortgage Association (FNMA) form, as permitted by the MHMFA under § 21.51, supra. As stated by the trial judge, the report “by its own terms excludes any valuation based on structural condi-[712]*712tians of the building.” Because the parties have not provided us with a copy of the report in its entirety, we do not know the terms of the exclusion, nor do we know whether those terms are stated in the FNMA form itself (and, hence, impliedly allowed by the MHMFA under § 21.51) or were added by the appraiser so as to be of potential relevance to the plaintiffs’ claim.
Assuming the exclusion of the structural condition of the building from the valuation report to have been an individual decision made by the appraiser, -we think that his omission here lacks significance. In so concluding, we are not unmindful of the appraisal guidelines set out at 761 Code Mass. Regs. § 21.51 through § 21.56, especially § 21.56. The first paragraph of that section reads, in full:
“The property valuation will be based on the structural condition of the property and comparable values of similar structures. The value may be determined by several factors: the market method which compares the sales price of similar properties; the income method which bases value on the income produced by the property; the replacement method which sets the value at the replacement cost of the house. Each of the methods will be used cautiously and with the objective of improving the housing market in urban areas.”
Neither § 19.02 nor § 21.03, of title 761, supra, defines the term “structural condition” as it is used in the appraisal guidelines promulgated by the MHMFA.
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Perretta, J.
When the plaintiffs (husband and wife) applied for a Massachusetts Home Mortgage Finance Agency (MHMFA) loan from the defendant bank, the bank’s loan interviewer told them that a termite inspection report and a real estate valuation report would be required, that these reports would be prepared by independent companies (not employees of the bank) at the plaintiffs’ expense, and that the bank would “take care of everything.” The appraisal report, which the plaintiffs never asked about or requested to review, excluded [709]*709by its very terms any valuation based upon structural conditions of the building. After moving into the house, the plaintiffs discovered a serious structural defect. They brought an action against the bank1 under G. L. c. 93A, on the theories that St. 1974, c. 846, as amended by St. 1977, c. 561 (the MHMFA statute), and regulations promulgated thereunder, require the bank to guarantee that appraisers inspect for structural defects and that because of the loan interviewer’s assurance to them that the bank would “take care of everything,” the bank had a duty either to obtain a structural inspection or to advise the plaintiffs that the valuation report did not include such an inspection. The trial judge concluded that the bank had done nothing unfair or deceptive and ordered judgment for the bank. We affirm.
I. Facts.
On November 10, 1982, the plaintiffs, in response to an advertisement in a local newspaper, went with a real estate broker to the property in question and viewed the.premises. Thereafter, on November 15,1982, they entered into a purchase and sale agreement with the sellers. Under the terms of that agreement, the plaintiffs had the right to obtain a home inspection at their own expense within ten days of the date of the agreement, and, if the results were not satisfactory, they could cancel the agreement.
Three days later, on November 18, 1982, the real estate broker and the plaintiffs went to the bank to apply for a MHMFA mortgage loan. They met with the loan interviewer, who advised them of the need for a termite inspection report and a real estate valuation report. Both reports, he explained, would be prepared by independent companies and paid for by the plaintiffs.
[710]*710Whether the loan interviewer in fact told the plaintiffs that the bank would “take care of everything” was disputed at trial. There is no express finding by the trial judge that the statement, which he characterized as “equivocal,” was or was not made. In any event, neither his conclusions nor our decision turns on that point.
As described by the judge, the plaintiffs are young (mid-twenties), “relatively unsophisticated” and without experience in either “home ownership or the purchase and sale of real estate.” Although each has a ninth-grade education and neither suffers from any type of “disability,” legal documents “are beyond their comprehension.” The husband is only able to read and write “nominally.” At the bank, the husband relied upon the wife’s ability to read and did not convey to anyone at the bank his “inability to understand the written word.”
II. Discussion.
“Just as every lawful act is not thereby automatically free from scrutiny as to its unfairness under c. 93A (see Schubach v. Household Fin. Corp., 375 Mass. 133, 137-138 [1978]), so not every unlawful act is automatically an unfair (or deceptive) one under G. L. c. 93A.” Mechanics Natl. Bank v. Kil-leen, 377 Mass. 100, 109 (1979). We analyze first the plaintiffs’ claim that the bank did not comply with the MHMFA statute and regulations promulgated thereunder.
A. The statute and regulations. The Massachusetts Home Mortgage Finance Agency was created by St. 1974, c. 846, as amended by St. 1977, c. 561, in order to “promote the expansion pf the supply of funds at low interest rates available for new residential mortgages for persons and families of low income and those of moderate income and thereby to help alleviate the shortage of adequate housing for such persons and families.” Massachusetts Home Mortgage Fin. Agency v. New England Merchants Natl. Bank, 376 Mass. 669, 671 (1978). The MHMFA’s power to adopt regulations to carry out the purposes of the statute is found in § 4(p).
Although the statute manifests its purpose as one of making suitable housing available to families of low and moderate income, the means by which that purpose is to be implemented and carried out, including the use of funds for construction [711]*711and rehabilitation, are expressed in rather general terms. But no matter how generously we construe the statute, we see nothing in its provisions to support the plaintiffs’ claim that the bank was under a statutory duty to provide them with technical assistance of a nature that would have revealed the structural defect prior to their purchase of the property.2 We, therefore, look next to the regulations.
When a MHMFA loan is sought, the property must be appraised in accordance with guidelines found in 761 Code Mass. Regs. §§ 21.51 through 21.56 (1979). The primary purpose of the appraisal is explained in § 21.55, which reads: “The basic question to be answered by property appraisals is if the Borrower fails to repay the Mortgage Loan, can the Seller [the bank], in the future, sell the structure for a price equal to the amount of the unpaid Mortgage Loan.” By the terms of the purchase and sale agreement, the plaintiffs had agreed to pay $25,900 for the property.3 As determined by the appraiser, the fair market value of the property was $30,000.
In appraising the property and reporting its value to the bank, the appraiser used a standard Federal National Mortgage Association (FNMA) form, as permitted by the MHMFA under § 21.51, supra. As stated by the trial judge, the report “by its own terms excludes any valuation based on structural condi-[712]*712tians of the building.” Because the parties have not provided us with a copy of the report in its entirety, we do not know the terms of the exclusion, nor do we know whether those terms are stated in the FNMA form itself (and, hence, impliedly allowed by the MHMFA under § 21.51) or were added by the appraiser so as to be of potential relevance to the plaintiffs’ claim.
Assuming the exclusion of the structural condition of the building from the valuation report to have been an individual decision made by the appraiser, -we think that his omission here lacks significance. In so concluding, we are not unmindful of the appraisal guidelines set out at 761 Code Mass. Regs. § 21.51 through § 21.56, especially § 21.56. The first paragraph of that section reads, in full:
“The property valuation will be based on the structural condition of the property and comparable values of similar structures. The value may be determined by several factors: the market method which compares the sales price of similar properties; the income method which bases value on the income produced by the property; the replacement method which sets the value at the replacement cost of the house. Each of the methods will be used cautiously and with the objective of improving the housing market in urban areas.”
Neither § 19.02 nor § 21.03, of title 761, supra, defines the term “structural condition” as it is used in the appraisal guidelines promulgated by the MHMFA. On its face, the first paragraph of § 21.56 does not require more than that the appraiser consider the structural condition of the building in a broad sense, taking into account its location and physical characteristics (e.g., age, design, construction, material, and apparent degree of upkeep or maintenance) in order to determine its market value by comparing it to recently sold similar properties. Such a reading of § 21.56 is supported not only by the express language used therein but also by § 21.55.
There is no suggestion that the appraiser did not consider the structural condition of the building in this sense in valuing [713]*713the property by use of the market method. Nor does it appear to be here suggested (see note 1, supra) that the structural defect in question4 necessarily would have been discovered by the appraiser in the course of preparing his report in accordance with § 21.56, supra.
In arguing that they were entitled to a “structural mechanical inspection,” the plaintiffs make no mention of (and, therefore, place no reliance upon) § 21.56. Further, nowhere in their brief do the plaintiffs offer a definition of the phrase “structural mechanical inspection.” However, they appear to be claiming that the structural integrity of the building should have been determined in accordance with engineering principles. Even had the plaintiffs relied upon § 21.56 in making this argument, as we have construed § 21.56, that appraisal guideline does not support their claim.
Although none of the MHMFA’s regulations requires a “structural mechanical inspection,”5 the plaintiffs rely upon § 21.53 to argue that under that regulation, the bank should have required the appraiser to perform such an inspection. Just a casual reading of that portion of § 21.53 upon which the plaintiffs rely (“It is the responsibility of the . . . [bank] to insure that appraisers are aware of and utilize these guidelines [§ 21.51 through § 21.56] in appraising Mortgage Loans in which Loan Participations are purchased by MHMFA”) proves the contention to be no more than bootstrapping. Moreover, the argument fails to take into account the primary purpose of the appraisal report as set out in § 21.55.
It follows from what we have said that the bank complied in all respects with the MHMFA statute and regulations.6
[714]*714B. Unfairness. Having concluded that the bank did nothing unlawful, we consider next whether it did anything unfair under G. L. c. 93A, § 2. See Penney v. First Natl. Bank, 385 Mass. 715, 719-720 (1982). Here the plaintiffs focus on the statement of the loan interviewer that the bank would “take care of everything” as creating an obligation on the part of the bank to obtain a structural mechanical inspection or to advise the plaintiffs that such an inspection would not be done. The trial judge characterized the loan interviewer’s statement, if made, as “equivocal.” He “specifically f[ou]nd that there was no effort made by the defendant bank to mislead the plaintiffs with regard to the physical condition of the home, nor was there any misrepresentation on the bank’s part in misleading the plaintiffs into waiving their right to obtain a physical inspection by a consultant of their own choice as was their right under the [purchase and sale] agreement.” The evidence with which we have been provided gives ample support to the trial judge’s findings.
Although unable to “understand the written word,” the husband did not reveal that fact to the loan interviewer and instead chose to rely upon his wife’s ability to read. There is nothing in those portions of the transcript with which we have been provided to show that the plaintiffs made any inquiry prior to the appraisal about the scope and intent of any inspection to be done, nor did they ever ask to see the report once it had been completed. The purchase and sale agreement speaks in terms of a “home inspection,” and there is, therefore, nothing in that document which, if seen by the loan interviewer, would have put him on notice of the fact that the plaintiffs reasonably could have specific expectations which the bank did not intend to meet. Further, even assuming that the plaintiffs’ lack of sophistication in legal and real estate matters was readily apparent to the loan interviewer, we find nothing in evidence which [715]*715suggests exploitation of their naiveté. See generally Page v. Frazier, 388 Mass. 55 (1983), and specifically, 64 & 67, citing Rae v. Air-Speed, Inc., 386 Mass. 187, 193 (1982). Compare Danca v. Taunton Sav. Bank, 385 Mass. at 4-9.
Judgment affirmed.