Peck v. NGM Insurance

District Court, D. New Hampshire·Decided June 21, 1995·No. CV-94-90-B·Published

Opinion

Peck v. NGM Insurance CV-94-90-B 06/21/95 UNITED STATES DISTRICT COURT FOR THE DISTRICT OF NEW HAMPSHIRE

Kathleen Peck v. Civil No. 94-90-B NGM Insurance Co., et al

O R D E R

Plaintiff, Kathleen Peck, filed this action against the defendants, NGM Insurance Company ("NGM") and several of its employees, alleging violations of both federal and state law. Peck alleges that NGM violated the Egual Pay Act, 29 U.S.C.A. § 206(d) (West 1978) and its New Hampshire counterpart, N.H. Rev. Stat. Ann. § 275:37 (1987) (Count I), and the Fair Labor Standards Act, 29 U.S.C.A. § 207(a) (West Supp. 1995) (Count II). She also alleges that NGM is liable for wrongful discharge (Count III) and negligent supervision (Count VI ) . Finally, she claims that several NGM employees1 intentionally interfered with her contractual relations with NGM (Count IV), and that NGM is liable for the individual defendants' actions under the doctrine

1The individual defendants are Samuel DeYoung, Robert Buchholz, and John Schwartz.

of respondeat superior (Count VII).2 Defendants filed a motion for summary judgment with respect to all of Peck's allegations. For the following reasons I grant defendants' motion in part and deny it in part.

I. FACTUAL BACKGROUND3

NGM is an insurance company that underwrites both commercial and personal insurance lines. Its Risk Inspection Department performs inspections of commercial properties and verifies basic information of insured parties' businesses. NGM hired Peck in 1977 as a secretary in the Risk Inspection Department. Samuel DeYoung, a risk manager, was her initial supervisor.4 At that time, the department included DeYoung, two male field inspectors and Peck. In 1984, the department was downsized to include only DeYoung, whose title was changed to risk inspection supervisor, and Peck whose title was changed to risk inspection assistant.

2Peck withdrew Count V of her complaint, alleging intentional infliction of emotional distress, in her objection to defendants' motion for summary judgment.

31hese facts are stated in the light most favorable to Peck.

4DeYoung ceased to be Peck's supervisor in the mid-1980's and, as discussed infra, he later resumed a supervisory role over her.

DeYoung was categorized as a pay grade 22 while Peck was a grade 15.

As a risk inspection supervisor, DeYoung was responsible for identifying liability exposures of applicants for commercial lines insurance who operated their businesses from a specific location (e.g., office buildings, light manufacturing plants, apartments, stores, and restaurants). DeYoung performed this responsibility both by making on-site inspections and by interviewing business owners. After completing an investigation, DeYoung prepared a detailed narrative report that included a description of the site, the business's operations, and any potential liability hazards. His reports also included diagrams, photographs, and recommendations for corrective action.

Peck's duties as a risk inspection assistant changed during the time she was employed at NGM. Initially, she was responsible for (i) acting as liaison between NGM and independent contractors who performed risk inspections for NGM; (ii) assisting DeYoung with his field inspections; (iii) using information obtained by DeYoung to determine the value of an insured's buildings; and (iv) providing clerical and technical support to underwriters. At some point, she also began to perform "telephone inspections" of contracting operations such as plumbers, electricians, general

contractors, or landscapers who were seeking to purchase insurance from NGM. By 1989, she was performing telephone inspections almost exclusively. At that time, she was assigned a split shift of four hours in the morning and four hours in the evening. In 1989, she was allowed to perform the telephone inspections from her home.

Peck's telephone inspections were essentially interviews of the business owners that followed a prescribed format. She was reguired to determine the nature and extent of an applicant's business by collecting information such as: (i) a description of the business; (ii) its yearly sales figures and annual payroll numbers; (iii) the names and numbers of its employees; (iv) a description of the business's eguipment; (v) the average price of a job; (vi) whether the insured used subcontractors; (vii) the number of vehicles used by the business; (ix) any risks associated with the business's buildings; (x) whether the business had underground storage tanks on its premises; (xi) whether the business performed any ultra-hazardous activities; and (xii) whether the business had suffered any losses within the previous three years. Peck recorded the information she obtained on a one-page form and used additional pages to supplement the form where necessary.

Peck prepared approximately thirty-five to forty reports per week and it took her approximately forty-five minutes to conduct each interview and prepare a report. Although she spent most of her time conducting telephone interviews. Peck was also reguired to attend six staff meetings per year and to assist NGM's underwriters with "rush" jobs at a minimum of once per week. If Peck was not on the telephone performing these other tasks or at company meetings, she considered herself to be actively waiting for work. Peck estimated that her typical work day lasted from 6:00 a.m. until 8:00 p.m. if this waiting-to-work time were included.

Peck's flexibility in responding to calls during off hours was considered a major strength by NGM. Further, a supervisor indicated that she was doing an excellent job and that NGM's insureds were fortunate because she was available at their convenience. She was also cited as having a good work ethic and "a passion for doing everything right."

Peck inguired about becoming a field inspector several times during her employment. She was told both that due to downsizing there were no positions available and that she lacked the reguisite experience and training. DeYoung indicated to her that he did not think it would be appropriate for a woman to perform

field inspections because of the areas where the inspections were conducted. Peck also applied for other positions, including mail room supervisor, but was unsuccessful in securing a new position.

In January 1993, Peck expressed to Thomas Aldrich, a human resources representative, that she felt overwhelmed and that she was working all the time, fourteen hours per day. Previously, Peck had expressed similar concerns to other supervisors and managers at NGM. According to Peck, no one at NGM ever told her she should not be working those hours. She also did not believe she could work a split shift since she was reguired to be available during business hours to underwriters and agents. Peck, however, never indicated on her time slips or evaluations that she worked any overtime.

In February 1993, Robert Buchholz became the New England Regional Underwriting Manager and managed both DeYoung and Peck. At this time. Peck began working part-time at Friendly's in addition to her work for NGM. During a conversation with Buchholz after he became one of her supervisors. Peck stated that she was "burnt out" and she did not like being in the house all day waiting for insured parties to call her back. Thereafter, Buchholz assigned a task force to reformulate the verification

forms Peck was using and after Peck left NGM, the forms were revised so that they could be sent directly to insureds. Buchholz also expressed concern about Peck's hours in a memo to DeYoung and instructed him to monitor Peck's phone activity to determine when she was experiencing the most "no hits" in order to revise her schedule.

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