Parisi v. C Cashion Windows LLC

CourtDistrict Court, W.D. Oklahoma
DecidedDecember 1, 2023
Docket5:23-cv-00115
StatusUnknown

This text of Parisi v. C Cashion Windows LLC (Parisi v. C Cashion Windows LLC) is published on Counsel Stack Legal Research, covering District Court, W.D. Oklahoma primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Parisi v. C Cashion Windows LLC, (W.D. Okla. 2023).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE WESTERN DISTRICT OF OKLAHOMA

SUSAN PARISI, ) ) Plaintiff, ) ) v. ) No. CIV-23-115-R ) OKLAHOMA WINDOWS AND ) DOORS, LLC, d/b/a RENEWAL BY ) ANDERSEN OF OKLAHOMA; and ) BMO HARRIS BANK, NA, d/b/a ) GREENSKY, LLC, ) ) Defendants. )

ORDER

Before the Court is Defendant GreenSky, LLC’s Motion to Compel Arbitration [Doc. 17] and Motion to Dismiss All Claims Pursuant to Federal Rule of Civil Procedure 12(b)(3) [Doc. 46]. Both motions are fully briefed and at issue [Docs. 39, 42, 56, 65]. The Court addresses both Motions with this Order given their considerable overlap. Both Motions are DENIED for the reasons below. I. BACKGROUND This case stems from a purported loan agreement to finance the installation of new windows in Plaintiff’s home. The chronology of facts proves to be crucial to the Court’s determination, so it must be discussed with some particularity. Factual matter is cited from affidavits provided by each party, allegations in the Complaint, and factual matter in parties’ exhibits.1 A. GreenSky and Renewal by Andersen’s Business Model

GreenSky, LLC works with merchants to provide consumer loans to customers who need to finance their purchases. Doc. 36: Compl. ¶¶ 43-44. Renewal by Andersen of Oklahoma is one of those merchants, and it advertises to potential customers the ability to finance the cost of replacing windows. Id. ¶¶ 44, 59. Customers deal directly with Andersen to initiate their window project; they provide personal information to an Andersen

representative via the representative’s iPad to apply for a loan from GreenSky. Id. ¶¶ 43- 48. This information enables GreenSky to make a rapid financing decision on the customer’s loan application. Id. ¶ 47; Doc. 18-3: Kaliban Decl. ¶¶ 12-13. Once approved for a loan, GreenSky activates a Shopping Pass, which functions like a credit card, for the applicant’s account. Compl. ¶ 51. The Shopping Pass account

number is used by the Borrower or Merchant to initiate a transaction with GreenSky and allows loaned funds to be disbursed directly to the Merchant for the planned work. Id. ¶¶ 52-53. Merchants may use the Shopping Pass number to apply directly to GreenSky for disbursement of funds to themselves, relying on the previous authorization of the Borrower/Customer to begin a project. Id. ¶¶ 52-53, 58; Kaliban Decl. ¶ 29. The terms of

1 The court may look to “evidence outside of the complaint such as . . . affidavits” in considering a motion to dismiss based upon improper venue. Hancock v. Am. Tel. & Tel. Co., 701 F.3d 1248, 1260 (10th Cir. 2012). Likewise, analyzing a motion to compel arbitration is akin to summary judgment practice, meaning this Court can examine the record to determine whether a genuine dispute of fact regarding the existence of an agreement to arbitrate exists. See Bellman v. i3 Carbon, LLC, 563 F. App’x 608, 612 (10th Cir. 2014). GreenSky’s Loan Agreement state that any use of the Shopping Pass constitutes acceptance of the Loan Agreement by the Borrower/Customer. Kaliban Decl. ¶ 29. The terms also direct Borrowers to immediately notify GreenSky regarding unauthorized activity on the

account, require that any unauthorized transactions be reported to GreenSky within sixty days, and ensure Borrowers that “[y]ou will have no Loan unless you authorize a transaction[.]” Doc. 39-3 at 6. B. The Initial Meeting and Loan Application on November 23, 2021 Susan Parisi received communications from Andersen advertising the ability to

upgrade her home’s windows with a loan requiring zero money down, zero interest for two years, and zero payments for twenty-four months (“Zero-Interest Loan”). Doc. 39-1: Parisi Decl. ¶¶ 4, 7. Parisi met with Russell Kelley, a representative from Andersen, at her home on November 23, 2021. Id. ¶ 4. They decided to replace nine windows in Parisi’s home. Compl. ¶¶ 63-64. However, Parisi informed Kelley she was beginning treatment for cancer

soon, and she would need the Zero-Interest Loan option due to the costs and time her treatment would entail. Id. ¶ 62. Kelley confirmed that GreenSky offered a Zero-Interest Loan that would enable Parisi to purchase the windows. Id. ¶ 61; Parisi Decl. ¶ 7. Kelley stated that Parisi would need to provide information to GreenSky via his iPad and a phone call so that GreenSky

could review her creditworthiness. Parisi Decl. ¶¶ 8-14. Parisi electronically signed where she was instructed to on the iPad to authorize the loan application. Id. ¶¶ 15-18. In doing so, Parisi only ever intended to apply for the Zero-Interest Loan. Id. ¶ 21. Thirty minutes later, GreenSky called Kelley and informed Parisi via speakerphone that she had been approved for the two-year loan program with GreenSky. Kaliban Decl. ¶ 17; Parisi Decl. ¶¶ 22-26. Kelley showed Parisi his iPad to evidence she had been approved for the Zero- Interest Loan, but neither the loan’s financial terms nor contract were visible or capable of

being reviewed. Compl. ¶ 65; Parisi Decl. ¶ 28. Before he left her home, Kelley assured Parisi a contract would be mailed to her. Compl. ¶ 66; Parisi Decl. ¶ 29. It is uncontroverted that a contract was sent to Parisi on November 23. GreenSky states a contract was mailed to Parisi via the United States Postal Service that day (which happened to be the Tuesday before the Thanksgiving holiday). Kaliban Decl. ¶¶ 18-22.

GreenSky also states they emailed a copy of the same Loan Agreement to an email address Parisi had provided. Kaliban Decl. ¶¶ 23-27.2 Additionally, Kelley sent her an email that day containing a contract and financing terms between Andersen and Parisi. Parisi Decl. ¶ 31. However, Parisi was evidently unaware these contracts were sent to her. She states

she never saw either email because they ended up in her spam folder.3 Parisi Decl. ¶¶ 31- 32. The only emailed contract Parisi states she received in her Spam folder was the one from Kelley; 4 the financial terms in that contract were labeled Loan Plan 3541 and reflected

2 Parties are reminded of this Court’s Local Rule LCvR7.1(n) regarding exhibits, attachments, and appendices. Both parties erred by duplicating and mislabeling exhibits. For instance, Mr. Kaliban’s declaration, itself Exhibit 3 to Document 18, included reference to four additional exhibits within the declaration. The Court would appreciate greater clarity in the parties’ use of exhibits and attachments. 3 Parisi only checked her spam folder at the request of her counsel well over a year after the events discussed herein. Parisi Decl. ¶ 32. Presumably, both emailed contracts were in her spam folder, though she only makes mention of the email from Kelley. 4 Inexplicably, both parties produce only the supposed attachments to the emails they allegedly sent or received. Plaintiff produced the agreement attached to the alleged email from Kelley, but the terms of the Zero-Interest Loan. Id. ¶ 33. That contract had Parisi’s electronic signature affixed to pages she had neither seen nor had described to her by Kelley.5 Id. ¶¶ 33-35. As for the mailed contract, Parisi claims she received it the following week—after her

supposed acceptance had already occurred. Id. ¶ 42. C. Minimal Communication between November 23 and November 29 A few days following their initial meeting, Parisi received a call from Kelley informing her that she had, in fact, not qualified for the Zero-Interest Loan. Parisi Decl. ¶ 39. He told her that he would find out what happened and follow up with her, but Parisi

never heard from him again. Compl. ¶¶ 71-72. D.

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Parisi v. C Cashion Windows LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/parisi-v-c-cashion-windows-llc-okwd-2023.