Palanti v. Lawble, Inc.

CourtDistrict Court, N.D. Illinois
DecidedJanuary 8, 2024
Docket1:23-cv-02365
StatusUnknown

This text of Palanti v. Lawble, Inc. (Palanti v. Lawble, Inc.) is published on Counsel Stack Legal Research, covering District Court, N.D. Illinois primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Palanti v. Lawble, Inc., (N.D. Ill. 2024).

Opinion

UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF ILLINOIS EASTERN DIVISION

DEBORAH PALANTI, ) ) Plaintiff, ) Case No. 23-cv-2365 ) v. ) Hon. Steven C. Seeger ) LAWBLE, INC., et al., ) ) Defendants. ) ____________________________________)

MEMORANDUM OPINION AND ORDER

One of the first decisions that a defendant has to make in a lawsuit is whether to hire a lawyer. Sometimes defendants retain counsel to respond to a lawsuit, and sometimes they go solo. That decision is especially tricky for defendants when the lawsuit is about the failure to pay bills. After all, a debtor-defendant might not have the money to pay for a lawyer, either. Deborah Palanti faced that dilemma when a debt collector sued her in state court about her unpaid bills. At first, Palanti didn’t hire an attorney. But she didn’t exactly go it alone, either. Instead, she signed up for an online service that automatically generates and files answers for pro se litigants. The service is called, aptly enough, SoloSuit. It’s like TurboTax for lawsuits. SoloSuit generates answers to complaints through a fill-in-the-blanks process, based on responses that a user gives to a list of questions. A debtor-defendant simply goes to SoloSuit’s website, and provides a bunch of information. And then, with the click of a button, SoloSuit kicks out an answer to the complaint and later files it in state court. Palanti decided to go solo, with the help of SoloSuit as her guide. She went to the website, paid for the service, and answered the questions. She did everything that she needed to do. At that point, she had all of her bases covered. Or so she thought. Palanti later received an unwelcome surprise. At some point, she came to learn that SoloSuit didn’t file an answer on her behalf at all. So Palanti sprang into

action, retained a lawyer, and answered the complaint. Fortunately for Palanti, the state court did not enter a default judgment against her. Palanti later filed this lawsuit about SoloSuit’s failure to help her in the state court lawsuit. She sued Lawble, Inc., the company that does business as SoloSuit, as well as the company’s two founders. She claimed that SoloSuit had misrepresented its services in violation of the Illinois Consumer Fraud and Deceptive Business Practices Act. This time, Palanti didn’t go it alone. She filed a class action, seeking to represent all buyers who used SoloSuit in Illinois. She alleges that members of the putative class – unlike Palanti herself – might have a default judgment entered against them.

Palanti originally filed the case at hand in state court. But Defendants removed the case to federal court under the Class Action Fairness Act. Palanti, in turn, filed a motion to remand, arguing that the case does not satisfy the amount-in-controversy requirement. For the reasons stated below, the motion to remand is denied. Background SoloSuit tries to answer a question that millions of Americans face when debt collectors slap them with a lawsuit: How do you answer a complaint? SoloSuit is an online service that automatically generates an answer to complaints filed in debt-collection lawsuits. SoloSuit describes itself as an “online provider of legal ‘fill in the blank’ forms and general legal information.” See Cplt., at ¶ 18 (Dckt. No. 1-1). The website offers help to debtors who want to fight back. “Beat debt collectors / Get the legal help you need to win against debt collectors. Our automated software will help you successfully fight collectors.” Id. at ¶ 8. Basically, users go to the SoloSuit website and answer a bunch of questions. See

SoloSuit FAQ, SoloSuit (Dec. 5, 2023), https://www.solosuit.com/posts/solosuit-faq (last accessed Jan. 8, 2024). At that point, the system generates a response to the complaint. SoloSuit’s website describes the process. “Every year, 10 million Americans are sued for a debt. 90 percent of them lose by default because they can’t figure out how to respond and they only have 14-30 days to respond. [ ] This is where SoloSuit comes in! [ ] SoloSuit asks a few simple questions about your case. Based on your answers, SoloSuit prepares a response and instructs you on how to file. Responding to a lawsuit is the first step in defending yourself. SoloSuit can help you take that step and guide you to additional resources when you’re done.” See Cplt., at ¶ 9 (Dckt. No. 1-1, at 16 of 136).

Users can get additional services by selecting the so-called “premium package.” Id. at ¶ 15. The premium package comes with attorney review of the answer. Id. The response “will be reviewed by a professional debt-collection attorney to make sure everything looks good before filing. If they recommend changes we will let you know.” Id. at ¶ 15. If a user pays for the “premium package,” then SoloSuit will transmit the answer to the court for filing and will pay the filing fee, too. Id. at ¶ 16. As you might expect, the website is chock-full of disclaimers. The website says that SoloSuit “is not a law firm and we do not provide legal advice or represent you in any way.” Id. at ¶ 18. “By using this web app or our legal forms, you are not accessing attorney services or legal advice, unless you purchase the Premium Option which includes review of your completed form by an independently contracted attorney. SoloSuit’s services, including our web app, our legal forms, and any information we provide, are not a substitute for the advice of an attorney.” Id. (emphasis added by Palanti in the complaint). Additional fine print repeats the disclaimer. “SoloSuit is not an attorney or a law firm.

Nor is it a substitute for an attorney or law firm. We do not provide legal advice nor do we practice law. This site only contains legal information, not legal advice. SoloSuit is a self-help tool. This site does not create an attorney-client relationship. We provide no guarantee regarding case outcomes nor are we liable for any case outcomes. Use of its products are governed by its Terms of Service, Privacy Policy, and Legal Disclaimer.” Id. at ¶ 19. Another paragraph says that SoloSuit cannot guarantee the enforceability or validity of the documents that it generates. Id. “Different states have different rules that may affect the enforceability or validity of answers, and each state’s laws may change over time.” Id. at ¶ 18. And so on.

In 2022, a debt collector sued Deborah Palanti for failure to repay a consumer loan. See Cplt., at ¶ 10 (Dckt. No. 1-1). Palanti decided to turn to SoloSuit for help. Id. at ¶¶ 14–15. Palanti paid the fee, answered the questions on the website, and arranged for the preparation of an answer. She also paid extra for the “premium package.” Id. at ¶ 15. At that point, Palanti thought that she had done all that she needed to do. Unfortunately for Palanti, SoloSuit never filed the answer at all. Id. at ¶ 23. It looks like SoloSuit did, in fact, generate an answer. Palanti attached a copy of the draft answer as an exhibit to the complaint at hand. Id. at ¶ 22; see also Answer (Dckt. No. 1-1, at 88 of 136). But for whatever reason, SoloSuit never filed it. See Cplt., at ¶ 23. At some point, Palanti got wind of the fact that SoloSuit never filed an answer. She checked the state court website, and noticed that no answer was on file. So Palanti retained counsel. Id. at ¶ 27. Her attorney is, by all appearances, actively litigating the case against her in state court. The docket shows a pending motion to compel arbitration. See State Court Docket (Dckt. No. 1-1, at 35 of 136).

Palanti ultimately filed a lawsuit of her own in state court. See Cplt. (Dckt. No. 1-1). She sued Lawble, Inc. – which does business as SoloSuit – and co-founders George Simons and Scott Erickson. Id. at ¶¶ 3–5. (This Court will refer to Lawble, Inc.

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