Ouellette v. Hannaford Bros Co., LLC

Superior Court of Maine·Decided January 25, 2018·No. YORcv-16-0011·Unpublished

Opinion

STATE OF MAINE SUPERIOR COURT YORK, ss. Civil Action DOCKET NO. CV-16-0011

DEBRA OUELLETTE )

)

Plaintiff, )

) ORDER ON DEFENDANT'S V. ) MOTION FOR SUMMARY ) JUDGMENT

HANNAFORD BROS CO., LLC, )

)

Defendant. )

I. BACKGROUND This case is an employment discrimination action brought by plaintiff Debra Ouellette, a former employee of defendant Hannaford Bros. Co. ("Hannaford") in their Saco store. Plaintiff began working for Hannaford in Saco in June of 2007. (Def.'s S.M.F. ,r I.) A few years later in September 2012, she began working as a deli associate. (Def.'s S.M.F. ,r 2.)

The essential functions of the deli associate position include: lifting up to 15 pounds frequently and up to 40 pounds occasionally; reaching to shoulder lifting 20 pounds frequently, and overhead occasionally; and performing repetitive grasping, hand and arm motions while standing and walking for the majority of the shift. (Def.'s S.M.F. ,r 3.)

In September 2013, Ouellette was diagnosed with carpal tunnel in her right hand by Dr.

John Dolan. (Def.'s S.M.F. ,r 5.) Dr. Dolan completed a Certification of Health Care Provider for Employee's Serious Health Condition form (the "Certification") on October 2, 2013. (Def.'s S.M.F. ,r 6.) The Certification provided that Ouellette had moderate to severe bilateral Carpal Tunnel Syndrome ("CTS") and noted that she would require surgery. (Def.'s S.M.F. ,r 6.)

On February 5, 2014, Dr. Dolan requested that Hannaford give Ouellette several medical accommodations due to her CTS. (Pl's. S.M.F. ,r 16.) Dr. Dolan requested that Hannaford only schedule Ouellette for early morning shifts because her hands tend to "lock up" in the afternoon hours. (Def.'s S.M.F. ,r 6; Pl.'s S.M.F. ,r 17.) This symptom was not a product of the time of day, but because of the amount of activity that Ouellette would engage in. (Def.'s S.M.F. ,r 7.) Dr. Dolan further completed a Practitioners Report for the State of Maine Workers' Compensation Board (M-1), suggesting restrictions of lifting no more than 5 to 10 pounds, limitations on repetitive movements, and maximum 6.5 hour shifts, no more than 5 days per week. (Def.' s S.M.F.

,r 10.)

Ouellette was occasionally scheduled to work in the afternoon despite Dr. Dolan's request

that she only work mornings. (Pl.'s S.M.F. ,r,r 35, 46-51, 56-57, 64.) Ouellette brought this to management's attention on multiple occasions, and at one point was given a verbal warning for leaving work early. (Pl.'s S.M.F. ,r,r 46-51.)

After receiving Dr. Dolan's requests, Associate Relations Manager Lisa Williamson, Associate Relations Specialist Kenneth Kierstead, and Deli Manager Sarah Marcotte met with Ouellette to discuss the medical restrictions. 1 (Def.'s S.M.F. ,r,r 11-12.) At this meeting, the group created a "transitional work plan" ("TWP") that was signed by Ouellette, Williamson, and Marcotte. (Def.'s S.M.F. ,r,r 11-12.) Generally, TWPs are implemented when an employee has medical restrictions that temporarily prevent the employee from being able to perform all of the essential duties of their job and typically last six months, with periodic reviews, so employees can heal and transition back to their original role. (Def.'s S.M.F. ,r 12; Pl.'s S.M.F. ,r 11.) TWPs are not established or permanent positions in the store and they have no specific job description.

1 As Associate Relations Manager, Williamson documents and responds to requests for accommodation and then contacts Kierstead, who then decides how to act on the requests. (PASMF ,r,r 5-6.)

(Def.'s S.M.F. ,r,r 28-29.) Although there is a six-month term, Hannaford has extended the term when associates can get healthier and medical restrictions can be removed in the process. (Def.' s Repl. S.M.F. ,r 13; Williamson Dep. 14:21-16:30.)

Ouellette's TWP contained the following provisions:

Work will be provided to Deb in shift intervals of6.50 per day. Work will be provided to Deb on a daily basis per business needs of the total store. Deb is expected and required to show for all shifts that she is scheduled for, and if no work is available per the restrictions Deb will be sent home. Deb will be supervised by the manager on duty (MOD) and therefore will be scheduled no earlier than 7am. Deb is expected to check in with the MOD upon shift start and throughout the day for tasks to be completed. Deb is expected to not lift anything more than 5lbs, and will not conduct repetitive motion with her right hand. Deb will be scheduled 5 days a week unless she has requested a paid time off day and/or more than 2 days off. Due to the start time of Deb's shift of 7am we are unable to accommodate the early morning shift restriction. This may be re-evaluated upon further communication. If Deb is to work outside of the restrictions that are being provided this may result in performance counseling up to and including termination, and/or termination of the accommodations.

Wark duties that may be performed during this transition workplan: Dusting, returns/put backs, light cleaning total store (deli, bakery, center, etc), rotation, code date checking, facing/blocking, store sweeps, administrative duties of filing or photocopying, light stocking, answering phones, and any other duties that fall within her restrictions per business needs.

(Def.'s S.M.F. ,r,r 13-14.) Ouellette additionally wrote next to her signature, "I am going to talk to Dr. Dolan about lifting 5 pounds, I would like to have this lifted." (Def.'s S.M.F. ,r,r 13-14.)

Ouellette worked pursuant to the TWP until approximately mid-June. (Def.'s S.M.F. ,r 18.)

From this point until late August of2014, she performed navigator tasks in the store. (Def.' s S.M.F.

,r 18.) The "navigator" is not a specific job title, but a budgeted number of hours that the store manager, Steven Saucier, can use to help customers navigate the store during the summer. (Def.'s

S .M.F. ,r 19.) The Saco store does not assign navigator tasks after Labor Day. (Def.' s S.M.F. ,r 21.) Ouellette resumed the tasks as outlined in her TWP in late August. (Def.' s S.M.F. ,r,r 18.)

In October of 2014, Williamson received another note from Dr. Dolan. (Def.'s S.M.F. ,r 23.) This note provided that Ouellette would be able to work 8 hours a day on light duty, but could not work in the deli. (Def.'s S.M.F. ,r 23.) On October 13, 2014, Dr. Dolan clarified this note, stating that "light duty" included no repetitive activities of the hands and upper extremities, no

lifting of more than ten pounds, and no work in the deli department. (D.S.M.F. ,r 25.) Dr. Dolan wrote a further note that read, "Debra can work only 6h/day, rotating blocking and returns and light cleaning. Limited to lifting 0-10 lbs." (Def.' s S.M.F. ,r 26.)

At the end of the six-month period of Ouellette's TWP and without the ability to work in the deli, Williamson created a packet ofjob descriptions of all the positions in the store to review with Ouellette to see if there were any positions that she could perform, either with or without accommodations. (Def.' s S.M.F. ,r 3 0.) After reviewing the packet, Ouellette stated that there were no positions that she could perform, even with accommodations. (Def.'s S.M.F. ,r 33.) Consequently, Kierstead placed Ouellette on a 12-month leave of absence, during which she was invited to stay in touch in case circumstances changed and she was able to return to work. (Def.' s S.M.F. 134.)

During her leave, Ouellette remained unable to work with her hands. (Def.'s S.M.F. ,r,r 35­ 44.) Dr. Dolan stated in his deposition that Ouellette could not work at all because of her hands, and concluded at a January 19, 2015 appointment that she had no work capacity. (Def.'s S.M.F.

,r,r 36-37.) Ouellette filed a workers' compensation claim, and received an independent medical examination in October of 2015 from Dr. Carl Robinson. (Def.'s S.M.F. ,r,r 38-39.) Dr. Robinson

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