Nwosu v. Four Seasons Hotels Limited

CourtDistrict Court, District of Columbia
DecidedSeptember 27, 2024
DocketCivil Action No. 2024-0025
StatusPublished

This text of Nwosu v. Four Seasons Hotels Limited (Nwosu v. Four Seasons Hotels Limited) is published on Counsel Stack Legal Research, covering District Court, District of Columbia primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Nwosu v. Four Seasons Hotels Limited, (D.D.C. 2024).

Opinion

UNITED STATES DISTRICT COURT FOR THE DISTRICT OF COLUMBIA

ADAEZE NWOSU,

Plaintiff,

v. Case No. 24-cv-00025 (CRC)

FOUR SEASONS HOTELS LIMITED,

Defendant.

MEMORANDUM OPINION

Luxury travelers worldwide extol the Four Seasons hotel chain for its five-star service

and amenities. Plaintiff Adaeze Nwosu is not among them. In this pro se lawsuit, Ms. Nwosu

claims she received substandard service at several Four Seasons locations across the United

States. She further asserts that the Four Seasons in Washington, D.C. unlawfully refused to rent

her space for a would-be art gallery and café.

The Four Season moves to dismiss Nwosu’s complaint for failure to state a claim and

opposes her request for leave to file an amended complaint on grounds of futility. For the

reasons explained below, the Court will dismiss the case. It will do so, however, because it lacks

subject matter jurisdiction. It will also deny Nwosu leave to amend, deny Nwosu’s motion for

sanctions, deny as moot the Four Seasons’ motion to strike Nwosu’s jury demand, and grant the

Four Seasons’ motion to strike Nwosu’s notice of interlocutory appeal.

I. Background

A. Factual Background

The Court takes the following facts from Nwosu’s filings as true. See Jerome Stevens

Pharms., Inc. v. FDA, 402 F.3d 1249, 1253–54 (D.C. Cir. 2005). Nwosu is a Nigerian citizen. Compl. ¶ 2. The Four Seasons is a Canadian corporation

headquartered in Canada, with hotel branches across the United States. Id. ¶¶ 1–2.

The events underlying this lawsuit all occurred in the United States. In 2023, Nwosu

learned that an art gallery leasing a property from the Four Seasons in Washington, D.C. would

not be renewing its lease. Compl. ¶ 5.1. Nwosu emailed the hotel’s marketing director, seeking

to lease the gallery space to open an “art gallery concept store and café[.]” Id. ¶¶ 5.5, 5.16. The

marketing director told Nwosu that the space was not available. Id. ¶ 5.6.

A few days later, Nwosu emailed the Four Seasons again, claiming that the marketing

director had “lied to” her by denying her the opportunity to rent the space. Opp’n Mot. Dismiss

Ex. B at 1. Another executive replied, reaffirming that the space was unavailable because the

hotel had plans to “reclaim” the space for its own use. Compl. ¶ 5.15. Because the executive did

not provide any details regarding the Four Seasons’ plans, Nwosu concluded that the Four

Seasons was unfairly refusing to lease her the space. See id. ¶¶ 5.23, 5.33.

Nwosu also raised several complaints in her email about the quality of service she

received as a guest in three different Four Seasons hotels. Opp’n Mot. Dismiss Ex. B at 1. She

complained that the staff had messy appearances, room service served her tea in a mug instead of

a teacup, some hotels provided only “3 star level[]” breakfast credits, and a floor towel in one of

her rooms was frayed. Id.

That same day, Nwosu entered into a short-term residential lease agreement with the Four

Seasons Houston. See Opp’n Mot. Dismiss Ex. A at 3–11. The lease stipulated that

housekeeping services would be provided three times a week and could be scheduled between 8

a.m. and 3 p.m. Id. at 4. A few weeks later, during the 2023 holiday season, Nwosu complained

to hotel management that housekeeping was coming at inconvenient times. See Opp’n Mot.

2 Dismiss Ex. B at 8–10. A Four Seasons staff member apologized for the inconvenience and told

Nwosu that he “understood [Nwosu was] usually busy with work from 9am - 4pm daily,” so the

housekeeping staff would “always try to aim to service [her] room after 4pm[.]” Id. at 10.

Nwosu was not pleased with this “regimented” schedule, however, and told the staff member that

she would request housekeeping when she wanted it. Id. at 8–9. She instructed the staff not to

“schedule [her] in.” Id. at 9.

Three months later, Nwosu was still living at the Four Seasons Houston. Proposed Am.

Compl. ¶¶ 5.40–5.41. One night, she called room service and asked that a piña colada be

delivered to her at the pool. Id. ¶ 5.42. Nwosu claims the employee taking the order over the

phone asked her to describe her appearance so the server could identify her. Id. Nwosu

described herself as “brown skin girl with short afro hair.” Id. ¶ 5.44. The employee allegedly

called back a few minutes later and said that the hotel did not have a blender to make the drink

and that the pool bar was closed. Id. ¶ 5.46. Later that night, Nwosu called guest services and

told another employee what happened. Id. ¶ 5.47. The second employee purportedly called

Nwosu back and told her the drink would be delivered in ten minutes. Id. ¶ 5.49. Since the

second employee made the drink after the first said it was unavailable, Nwosu concluded that the

first employee, who is white, deliberately denied her service because of her race. Id. ¶ 5.51.

B. Procedural History

Nwosu sued the Four Seasons, invoking the Court’s diversity jurisdiction. Compl. ¶ 2;

see 28 U.S.C. § 1332. Her complaint alleged “unfair or deceptive trade practice with malice”

based on the Four Seasons’ refusal to lease the gallery space to her and “breach of contract [and]

gross negligence” based on the allegedly deficient service she received. Compl. ¶¶ 4.1–4.2

(capitalization modified). The Four Seasons moved to dismiss the complaint for failure to state a

3 claim. Nwosu opposed and filed a jury-trial demand and a motion for sanctions under Federal

Rule of Civil Procedure 11. Nwosu also filed a proposed amended complaint, which the Court

construed as a motion for leave to amend because the time for amending of right had passed.

See Second Minute Order of April 8, 2024. The proposed amended complaint added a claim for

“overt discrimination based on [Nwosu’s] race” due to the piña colada incident. Proposed Am.

Compl. ¶ 4.3. Nwosu also filed a motion for summary judgment, which the Court struck without

prejudice because it was premature. See Minute Order of May 13, 2024. Nwosu then filed a

notice of interlocutory appeal of the Court’s order striking her motion for summary judgment.

The Four Seasons opposed sanctions and leave to amend and moved to strike the jury-trial

demand and the notice of interlocutory appeal.

All these matters are briefed and ripe for the Court’s resolution.

II. Legal Standards

A. Subject Matter Jurisdiction

The plaintiff bears the burden of establishing subject matter jurisdiction. Bain v. Off. of

Att’y Gen., 648 F. Supp. 3d 19, 39 (D.D.C. 2022). At the motion-to-dismiss stage, a court must

“assume the truth of all material factual allegations in the complaint and ‘construe the complaint

liberally, granting [the] plaintiff the benefit of all inferences that can be derived from the facts

alleged.’” Am. Nat’l Ins. Co. v. FDIC, 642 F.3d 1137, 1139 (D.C. Cir. 2011) (quoting Thomas

v. Principi, 394 F.3d 970, 972 (D.C. Cir. 2005)). A court “may consider materials outside the

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