Nwosu v. Four Seasons Hotels Limited

District Court, District of Columbia·Decided September 27, 2024·No. Civil Action No. 2024-0025·Published

Opinion

UNITED STATES DISTRICT COURT FOR THE DISTRICT OF COLUMBIA

ADAEZE NWOSU, Plaintiff,

v. Case No. 24-cv-00025 (CRC)

FOUR SEASONS HOTELS LIMITED,

Defendant.

MEMORANDUM OPINION

Luxury travelers worldwide extol the Four Seasons hotel chain for its five-star service and amenities. Plaintiff Adaeze Nwosu is not among them. In this pro se lawsuit, Ms. Nwosu claims she received substandard service at several Four Seasons locations across the United States. She further asserts that the Four Seasons in Washington, D.C. unlawfully refused to rent her space for a would-be art gallery and café.

The Four Season moves to dismiss Nwosu’s complaint for failure to state a claim and opposes her request for leave to file an amended complaint on grounds of futility. For the reasons explained below, the Court will dismiss the case. It will do so, however, because it lacks subject matter jurisdiction. It will also deny Nwosu leave to amend, deny Nwosu’s motion for sanctions, deny as moot the Four Seasons’ motion to strike Nwosu’s jury demand, and grant the Four Seasons’ motion to strike Nwosu’s notice of interlocutory appeal. I. Background A. Factual Background The Court takes the following facts from Nwosu’s filings as true. See Jerome Stevens Pharms., Inc. v. FDA, 402 F.3d 1249, 1253–54 (D.C. Cir. 2005).

Nwosu is a Nigerian citizen. Compl. ¶ 2. The Four Seasons is a Canadian corporation headquartered in Canada, with hotel branches across the United States. Id. ¶¶ 1–2.

The events underlying this lawsuit all occurred in the United States. In 2023, Nwosu learned that an art gallery leasing a property from the Four Seasons in Washington, D.C. would not be renewing its lease. Compl. ¶ 5.1. Nwosu emailed the hotel’s marketing director, seeking to lease the gallery space to open an “art gallery concept store and café[.]” Id. ¶¶ 5.5, 5.16. The marketing director told Nwosu that the space was not available. Id. ¶ 5.6.

A few days later, Nwosu emailed the Four Seasons again, claiming that the marketing director had “lied to” her by denying her the opportunity to rent the space. Opp’n Mot. Dismiss Ex. B at 1. Another executive replied, reaffirming that the space was unavailable because the hotel had plans to “reclaim” the space for its own use. Compl. ¶ 5.15. Because the executive did not provide any details regarding the Four Seasons’ plans, Nwosu concluded that the Four Seasons was unfairly refusing to lease her the space. See id. ¶¶ 5.23, 5.33.

Nwosu also raised several complaints in her email about the quality of service she received as a guest in three different Four Seasons hotels. Opp’n Mot. Dismiss Ex. B at 1. She complained that the staff had messy appearances, room service served her tea in a mug instead of a teacup, some hotels provided only “3 star level[]” breakfast credits, and a floor towel in one of her rooms was frayed. Id.

That same day, Nwosu entered into a short-term residential lease agreement with the Four Seasons Houston. See Opp’n Mot. Dismiss Ex. A at 3–11. The lease stipulated that housekeeping services would be provided three times a week and could be scheduled between 8 a.m. and 3 p.m. Id. at 4. A few weeks later, during the 2023 holiday season, Nwosu complained to hotel management that housekeeping was coming at inconvenient times. See Opp’n Mot.

Dismiss Ex. B at 8–10. A Four Seasons staff member apologized for the inconvenience and told Nwosu that he “understood [Nwosu was] usually busy with work from 9am - 4pm daily,” so the housekeeping staff would “always try to aim to service [her] room after 4pm[.]” Id. at 10. Nwosu was not pleased with this “regimented” schedule, however, and told the staff member that she would request housekeeping when she wanted it. Id. at 8–9. She instructed the staff not to “schedule [her] in.” Id. at 9.

Three months later, Nwosu was still living at the Four Seasons Houston. Proposed Am.

Compl. ¶¶ 5.40–5.41. One night, she called room service and asked that a piña colada be delivered to her at the pool. Id. ¶ 5.42. Nwosu claims the employee taking the order over the phone asked her to describe her appearance so the server could identify her. Id. Nwosu described herself as “brown skin girl with short afro hair.” Id. ¶ 5.44. The employee allegedly called back a few minutes later and said that the hotel did not have a blender to make the drink and that the pool bar was closed. Id. ¶ 5.46. Later that night, Nwosu called guest services and told another employee what happened. Id. ¶ 5.47. The second employee purportedly called Nwosu back and told her the drink would be delivered in ten minutes. Id. ¶ 5.49. Since the second employee made the drink after the first said it was unavailable, Nwosu concluded that the first employee, who is white, deliberately denied her service because of her race. Id. ¶ 5.51.

B. Procedural History Nwosu sued the Four Seasons, invoking the Court’s diversity jurisdiction. Compl. ¶ 2;

see 28 U.S.C. § 1332. Her complaint alleged “unfair or deceptive trade practice with malice” based on the Four Seasons’ refusal to lease the gallery space to her and “breach of contract [and] gross negligence” based on the allegedly deficient service she received. Compl. ¶¶ 4.1–4.2 (capitalization modified). The Four Seasons moved to dismiss the complaint for failure to state a

claim. Nwosu opposed and filed a jury-trial demand and a motion for sanctions under Federal Rule of Civil Procedure 11. Nwosu also filed a proposed amended complaint, which the Court construed as a motion for leave to amend because the time for amending of right had passed. See Second Minute Order of April 8, 2024. The proposed amended complaint added a claim for “overt discrimination based on [Nwosu’s] race” due to the piña colada incident. Proposed Am. Compl. ¶ 4.3. Nwosu also filed a motion for summary judgment, which the Court struck without prejudice because it was premature. See Minute Order of May 13, 2024. Nwosu then filed a notice of interlocutory appeal of the Court’s order striking her motion for summary judgment. The Four Seasons opposed sanctions and leave to amend and moved to strike the jury-trial demand and the notice of interlocutory appeal.

All these matters are briefed and ripe for the Court’s resolution.

II. Legal Standards A. Subject Matter Jurisdiction The plaintiff bears the burden of establishing subject matter jurisdiction. Bain v. Off. of Att’y Gen., 648 F. Supp. 3d 19, 39 (D.D.C. 2022). At the motion-to-dismiss stage, a court must “assume the truth of all material factual allegations in the complaint and ‘construe the complaint liberally, granting [the] plaintiff the benefit of all inferences that can be derived from the facts alleged.’” Am. Nat’l Ins. Co. v. FDIC, 642 F.3d 1137, 1139 (D.C. Cir. 2011) (quoting Thomas v. Principi, 394 F.3d 970, 972 (D.C. Cir. 2005)). A court “may consider materials outside the pleadings” when determining its own jurisdiction. See Jerome Stevens Pharms., 402 F.3d at 1253.

B. Amending a Complaint A plaintiff may amend her complaint more than 21 days after the defendant’s motion to dismiss has been served with the defendant’s consent or the court’s leave. Fed. R. Civ. P. 15(a)(2). Leave to amend is to be “freely given when justice so requires,” but may be denied due to futility. Foman v. Davis, 371 U.S. 178, 182 (1962) (quoting Fed. R. Civ. P. 15(a)). Amendment would be futile if the amended pleading would not survive a motion to dismiss. Moldea v. N.Y. Times Co., 22 F.3d 310, 319 (D.C. Cir. 1994). “The party opposing amendment bears the burden of showing why leave to file an amended pleading should not be granted.” Schubarth v. Fed. Republic of Germany, No. 14-cv-2140 (CRC), 2021 WL 7889662, at *4 (D.D.C. Jan. 25, 2021) (Cooper, J.) (quotation marks omitted).

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