Nichols v. Credit Union One

District Court, D. Nevada·Decided September 30, 2020·No. 2:17-cv-02337·Unknown

Opinion

CATHERINE NICHOLS, Case No.: 2:17-cv-02337-APG-EJY

Plaintiff Order (1) Granting Experian’s Motion for Summary Judgment, (2) Denying Nichols’ v. Motion for Summary Judgment, (3) Denying Nichols’ Motion for Rule 56(d) CREDIT UNION ONE and EXPERIAN Relief, and (4) Denying Motion to Strike as INFORMATION SOLUTIONS, INC., Moot Defendants [ECF Nos. 122, 126, 141]

Plaintiff Catherine Nichols sues defendant Experian Information Solutions, Inc. for alleged violations of the Fair Credit Reporting Act (FCRA). First, Nichols alleges Experian violated 15 U.S.C. §§ 1681i(a) and 1681e(b) because it (1) failed to conduct a reasonable reinvestigation after Nichols disputed the accuracy of information in her credit report related to her account with Credit Union 1 and (2) failed to employ reasonable reinvestigation procedures, resulting in Experian’s continued reporting of inaccurate information.1 Second, Nichols alleges Experian violated § 1681g because it reported the results of its reinvestigation in a manner that was misleading and confusing. Finally, Nichols alleges Experian violated §§ 1681b(f) and 1681e(a) by failing to follow reasonable policies and procedures to ensure that consumer reports are not furnished to persons without a permissible purpose under FCRA.2 This allegation is related to Experian allowing Credit Union 1 to access a report showing how Experian was reporting the Credit Union 1 account after Nichols filed suit against Credit Union 1. 1 Nichols and Credit Union 1 settled their dispute. ECF No. 135. 2 Nichols asserts this last claim on behalf of herself and a proposed class, but she never moved for class certification. Nichols moves for partial summary judgment on her fourth claim, arguing that no genuine dispute remains that Experian violated § 1681e(a) by failing to maintain reasonable procedures to ensure consumer reports are furnished only for permissible purposes. Experian opposes Nichols’ motion and moves for summary judgment on all of Nichols’ claims. Nichols moves to strike a declaration attached to Experian’s motion and requests relief under Federal

Rule of Civil Procedure 56(d). For the reasons explained in this order, I grant Experian’s motion for summary judgment and deny Nichols’ motion for summary judgment. I deny Nichols’ motion for Rule 56(d) relief. Finally, I deny as moot Nichols’ motion to strike. In June 2013, Nichols filed for bankruptcy. ECF No. 122-3. She listed in her bankruptcy schedules as an unsecured nonpriority claim an account identified as “Credit Union One A D” with a balance of $1,225. Id. at 23. In September 2013, Nichols was granted a discharge in the bankruptcy proceeding. ECF No. 122-4.

Experian is a consumer reporting agency (CRA) as defined by the FCRA. 15 U.S.C. § 1681a(f). CRAs receive credit information about borrowers and consumers from data furnishers, such as mortgage lenders and credit card companies. In October 2014, January 2015, and September 2015, Experian sent Nichols consumer file disclosures that listed the Credit Union 1 tradeline.3 ECF Nos. 126-3 at 24; 126-4 at 12, 35. The disclosures identified the furnisher of the information as Credit Union One A D. Id. The terms and monthly payment were listed as “[n]ot reported.” Id. The disclosures stated the account’s status as discharged in

3 Tradeline refers to information such as the account number, status, and balance that furnishers of information provide to CRAs like Experian. ECF No. 122-24 at 4. bankruptcy and the account history as the debt being included in a Chapter 7 bankruptcy on September 16, 2013. Id. The payment history showed the code “CO” for “charged off” for the months of November and December 2010. ECF Nos. 126-3 at 25; 126-4 at 13, 35. On May 24, 2016, Nichols sent a dispute letter to Experian. ECF No. 126-4 at 51. As relevant here, she stated in her letter that Experian was reporting the account as having a status of

“Derogatory and Collection/Charge-Off.” Id. at 52. She disputed that the Credit Union 1 account should be reported this way because she “performed all obligations required during Bankruptcy and obtained a discharge.” Id. at 52-53. She thus requested that the status state that it was discharged in bankruptcy with “no other adverse notations.” Id. at 53. She requested that Experian include a statement that she disputed the information if Experian would not make the requested change. Id. Nichols attached to her dispute letter a printout that appears to be from Trans Union, which includes language regarding “Derogatory and Collection/Charge-Off” that she cites in her letter. Id. at 54-71 (page 57 shows the “Credit Un 1” tradeline). When a consumer disputes information in her credit report, Experian sends an Automated

Consumer Dispute Verification (ACDV) form to the data furnisher, unless it can resolve the dispute internally. ECF No. 122-11 at 5-6. Upon receiving an ACDV, the furnisher must review and respond with any recommended changes. Id. In response to Nichols’ dispute letter, Experian sent an ACDV to Credit Union 1. Id. at 79. Credit Union 1 responded by indicating the “[a]ccount information [was] accurate as of date reported.” Id. Experian reported to Nichols the results of its reinvestigation as “[r]emains.” Id. at 84. It added a note to the comment section of the Credit Union 1 tradeline to state that “[t]his item remains unchanged from our processing of your dispute in June 2016.” Id. at 86. Under account history, Experian noted that the debt was included in bankruptcy on June 12, 2013. Id. It no longer referred to the September 2013 discharge date, but the status section showed the debt was discharged through bankruptcy. Id. Nichols sued Credit Union 1 on September 6, 2017, and filed an amended complaint on December 19, 2017. ECF Nos. 1, 8. Two days later, Experian provided to Credit Union 1 a “Bullseye” report on Nichols. ECF Nos. 122-5; 122-18 at 6. According to Experian’s product

sheet, a Bullseye report is an accuracy verification tool that allows a furnisher of information to determine how Experian is currently reporting the furnisher’s account information. ECF Nos. 122-6; 122-10. Experian’s “[b]uilt-in security feature guarantees” that a furnisher “can access only [its] own tradelines” through a Bullseye report. Id. Credit Union 1 requested the Bullseye to see how Experian was reporting its tradeline because Nichols had sued it. ECF No. 122-21 at 22. Based on these facts, Nichols amended her complaint to include claims against Experian. The parties now move for summary judgment. Summary judgment is appropriate if the movant shows “there is no genuine dispute as to

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