Nicholas v. Ascension Health

CourtDistrict Court, E.D. Missouri
DecidedMay 2, 2025
Docket4:25-cv-00051
StatusUnknown

This text of Nicholas v. Ascension Health (Nicholas v. Ascension Health) is published on Counsel Stack Legal Research, covering District Court, E.D. Missouri primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Nicholas v. Ascension Health, (E.D. Mo. 2025).

Opinion

UNITED STATES DISTRICT COURT EASTERN DISTRICT OF MISSOURI EASTERN DIVISION

RYDER NICHOLAS, on behalf of herself ) and a class a similarly situated persons, ) ) Plaintiffs, ) ) v. ) No. 4:25-cv-00051-JAR ) ASCENSION HEALTH, et al., ) ) Defendants, )

MEMORANDUM AND ORDER This matter is before the Court on Defendants Ascension Health, Ascension Health d/b/a/ Ascension Personalized Care, and US Health and Life Insurance Company’s motion to dismiss. ECF No. 19. Plaintiff Ryder Nicholas filed a response (ECF No. 21), and Defendants have filed a reply (ECF No. 22). The motion is now fully briefed and ripe for disposition. For the reasons set forth below, the motion will be granted in part and denied in part. In lieu of dismissal, the Court will permit Plaintiff an opportunity to file an amended Complaint. Background The Complaint On January 12, 2025, Plaintiff filed her class action Complaint. ECF No. 1. Plaintiff alleges the following facts, which the Court must accept as true for the purposes of the motion to dismiss: In January 2024, Plaintiff enrolled in a health insurance plan with Ascension Personalized Care through the Affordable Care Act Health Insurance Marketplace. She pays her monthly premium through Ascension’s1 website portal. On or about May 8, 2024, Ascension experienced a data breach after a cyberattack, which

caused Ascension’s systems to shut down. Following the breach, Ascension’s health records system and online portal were unavailable or not functioning properly. On or about May 14, 2025, Plaintiff received an email from Ascension about the data breach. In June 2024, Plaintiff visited Ascension’s portal several times to attempt to submit a premium payment, but the portal indicated that no premium was due. Plaintiff again visited the portal in July 2024, but again the portal indicated that no premium payment was due. Each time Plaintiff visited the portal in June and July 2024, it indicated that her insurance coverage was still active. On or about July 23, 2024, Ascension Personalized Care informed Plaintiff via a letter that it would no longer offer insurance plans starting January 1, 2025, but that currently covered members would still have coverage through December 31, 2024.

On or about October 10, 2024, Plaintiff sought medical care at Ascension Medical Group Seton in Austin, Texas. She believed this care was covered by her insurance policy provided by Ascension Personalize Care. On or about October 24, 2024, Plaintiff received $725 medical bill for the October 10 visit date. This bill made no mention of insurance coverage. Plaintiff realized after receiving this bill that her insurance coverage had been cancelled. On or about October 24, 2024, Plaintiff contacted Ascension to determine why she no longer had insurance coverage, but she was unable to get an answer. That same day, she made a

1 Throughout the Complaint, Plaintiff frequently makes no distinction between the three Defendants, often referring to them collectively simply as “Ascension.” written complaint through Ascension’s online portal and emailed a copy of her complaint to Ascension’s customer support. On or about October 31, 2024, Plaintiff filed a complaint with the Texas Department of Insurance related to the cancelation of her insurance. On or about November 4, 2024, Plaintiff emailed several executives at Ascension and US Health and Life

about her issues. A customer service representative contacted Plaintiff and informed her that a supervisor would call Plaintiff to discuss her complaints. Neither a supervisor nor anyone else from Ascension has contacted Plaintiff again. Since October 24, 2024, Plaintiff receives weekly text messages from Ascension Medical indicating that she still owes money on the bill she received for the services rendered on October 10, 2024. Plaintiff has not received notice from Defendants stating why her insurance was canceled or why her October 10 care visit was not covered by her insurance. Plaintiff is unable to receive medical care because her insurance coverage has been canceled. The issue with her medical bill and insurance coverage has caused Plaintiff to be unable to devote her full time and attention to her job because dealing with her insurance issues

has taken so much of her time. Plaintiff has experienced stress and anxiety because of her existing medical debt, the potential that her debt will be sent to collections, and her inability to receive future medical care. Plaintiff is also frustrated by Defendants’ lack of transparency and inability to provide her with answers about the cancelation of her insurance. Plaintiff believes others have also had their insurance coverage wrongfully cancelled, and she intends to represent this purported class of persons. Plaintiff’s Complaint raises claims in four separate counts: Count I for breach of contract; Count II for breach of the covenant of good faith and fair dealing; Count III for violations of the Texas Insurance Code; and Count IV for violations of the Texas Deceptive Trade Practice Act (“TDTPA”). As to Count I, Plaintiff alleges that she entered into a contract with Defendants, and that Defendants breached this contract by failing to provide notice to Plaintiff that her insurance

coverage had been cancelled. In lieu of attaching a copy of this contract to the Complaint, Plaintiff includes a hyperlink to a document titled “Ascension Personalized Care Individual EPO Medical Policy” authored by US Health and Life Insurance Company, which Plaintiff calls the “Evidence of Coverage.” Plaintiff generally alleges that at the time of her medical care on October 10, 2024, and since, she has performed all obligations under her policy and is therefore entitled to coverage. She claims to have sustained significant damages. As to Count II, Plaintiff alleges that Defendants acted improperly and inconsistently with her reasonable expectations by failing to provide her with notice that it was canceling her insurance policy and/or rescinding her insurance coverage. Plaintiff further alleges that Defendants breached the implied covenant of good faith and fair dealing by refusing to provide

her with an explanation for the cancellation of her insurance coverage without notice or an explanation for why her care on October 10, 2024, was not covered by her insurance. Plaintiff claims that these breaches have caused her damages. As to Count III, Plaintiff alleges that Defendants have violated the following Texas statutes: Tex. Ins. Code §§ 551.053, 551.055, 542.058, 541.060(a)(3), (a)(4)(A), and (a)(7). Plaintiff asserts that she is due actual damages for these violations per the Texas Insurance Code and is due treble damages if it is found that Defendants knowingly violated the statutes. As to Count IV, Plaintiff alleges that the pleaded violations of the Texas Insurance Code are also violations of the TDTPA. Plaintiff further alleges that Defendants acted knowingly and voluntarily when they violated the Texas Insurance Code. Plaintiff claims that Defendants violations of the TDTPA caused her to suffer actual, economic, and mental anguish damages. The Motion On March 3, 2025, Defendants filed their motion to dismiss and a memorandum in

support. ECF Nos. 19 and 20. Defendants argue that all of Plaintiffs’ claims should be dismissed for lack of jurisdiction under Federal Rule of Civil Procedure 12(b)(1) or, alternately, failure to state a claim under Rule 12(b)(6). Defendants contend that this Court lacks jurisdiction over this case because Plaintiff has failed to plead sufficient facts establishing that she has standing to sue. Specifically, Defendants argue that Plaintiff has failed to allege that her injuries are fairly traceable to Defendants’ conduct.

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