Nell A. Bustamante v. Moak Developments, LLC D/B/A ServiceMaster by Century, ServiceMaster Clean/Restore SPE LLC, ServiceMaster Residential/Commercial Services, LP, and SM Clean LLC

CourtCourt of Appeals of Texas
DecidedJanuary 23, 2025
Docket09-23-00154-CV
StatusPublished

This text of Nell A. Bustamante v. Moak Developments, LLC D/B/A ServiceMaster by Century, ServiceMaster Clean/Restore SPE LLC, ServiceMaster Residential/Commercial Services, LP, and SM Clean LLC (Nell A. Bustamante v. Moak Developments, LLC D/B/A ServiceMaster by Century, ServiceMaster Clean/Restore SPE LLC, ServiceMaster Residential/Commercial Services, LP, and SM Clean LLC) is published on Counsel Stack Legal Research, covering Court of Appeals of Texas primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

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Nell A. Bustamante v. Moak Developments, LLC D/B/A ServiceMaster by Century, ServiceMaster Clean/Restore SPE LLC, ServiceMaster Residential/Commercial Services, LP, and SM Clean LLC, (Tex. Ct. App. 2025).

Opinion

In The

Court of Appeals

Ninth District of Texas at Beaumont

__________________

NO. 09-23-00154-CV __________________

NELL A. BUSTAMANTE, Appellant

V.

MOAK DEVELOPMENTS, LLC D/B/A SERVICEMASTER BY CENTURY, SERVICEMASTER CLEAN/RESTORE SPE LLC, SERVICEMASTER RESIDENTIAL/COMMERCIAL SERVICES, LP, AND SM CLEAN LLC, Appellees

________________________________________________________________

On Appeal from the 284th District Court Montgomery County, Texas Trial Cause No. 20-06-07428-CV __________________________________________________________________

MEMORANDUM OPINION

Appellant Nell A. Bustamante (“Bustamante,” “Appellant,” or “Plaintiff”)

appeals the trial court’s final judgment granting summary judgment in favor of

Appellees Moak Developments, LLC d/b/a ServiceMaster by Century,

ServiceMaster Clean/Restore SPE LLC, ServiceMaster Residential/Commercial

1 Services, LP, and SM Clean LLC (collectively “Appellees” or “Defendants”). We

affirm the trial court’s judgment.

Background 1

According to Bustamante’s Fifth Amended Petition, the live petition at the

time the trial court signed its Final Judgment Order on Defendants’ Motions for

Summary Judgment (“Final Judgment”), Bustamante’s property flooded on

September 19, 2019, during a storm. Bustamante alleges she hired Moak

Developments, LLC d/b/a ServiceMaster by Century (“Moak”) to perform water

damage restoration at her property. Moak’s on-site manager inspected the property

on September 22, 2019, and informed Bustamante there was no mold, a conclusion

she was allegedly not qualified or licensed to make. Bustamante alleges that after

Moak completed the restoration services and “assured [Bustamante] that everything

had been taken care of[,]” on September 27, 2019, Bustamante discovered what she

believed to be mold. According to the petition, another company completed a mold

assessment and determined that the house was uninhabitable due to toxic mold.

Bustamante asserts that Moak failed to follow proper procedures, increased the

spread of the mold throughout the property by using fans and blowers, and failed to

properly assess and remediate the property, which led to the spread of toxic mold

1 When possible, we have limited our discussion to the pleadings, procedural information, and factual allegations relevant to our disposition. 2 throughout the property. The petition alleges that ServiceMaster Clean/Restore SPE

LLC, ServiceMaster Residential/Commercial Services, LP, and SM Clean LLC

(collectively “ServiceMaster”) are franchisors of Moak, control every aspect of

Moak’s business, and are vicariously responsible for Moak’s actions. Bustamante

asserts claims against the Defendants for fraud, fraud by nondisclosure, fraudulent

inducement, negligence, negligent misrepresentation, as well as violations of the

Texas Deceptive Trade Practices Act (“DTPA”).

After the Defendants filed their Answers, Bustamante filed Plaintiff’s Motion

for Partial Summary Judgment on DTPA Liability Against Moak Developments

LLC and ServiceMaster Residential/Commercial Services LP (“Plaintiff’s Motion

for Partial Summary Judgment”). Moak and ServiceMaster Residential/Commercial

Services, LP filed Responses, and the trial court denied Bustamante’s motion.

ServiceMaster filed a Traditional Motion for Partial Summary Judgment on

the Affirmative Defense of Statute of Limitations, and the motion was set on the

submission docket for March 3, 2023. ServiceMaster also filed a Traditional Motion

for Summary Judgment on All of Plaintiff’s Causes of Action, and the motion was

set on the March 17, 2023 submission docket. Defendants then filed a Traditional

Motion for Summary Judgment and also a Motion for a No-Evidence Summary

Judgment. Defendants’ Traditional Motion for Summary Judgment and for No-

Evidence Summary Judgment were set on the March 10, 2023 submission docket.

3 In Defendants’ No-Evidence Motion for Summary Judgment, the Defendants argue

they are entitled to a final summary judgment against Bustamante on all her causes

of action, and there is no evidence of one or more of the elements of Bustamante’s

DTPA, fraud, fraud by non-disclosure, fraudulent inducement, negligence, and

negligent misrepresentation claims.

On March 9, 2023, the day before the trial court’s submission on Defendants’

Traditional and No-Evidence Motions for Summary Judgment, Bustamante filed

Plaintiffs’ Request for Continuance of Defendants’ Summary Judgment Motions and

Objection to Summary Judgments (hereinafter “Response”). Bustamante asked the

trial court not to rule on the traditional and no-evidence motions for summary

judgment filed by the Defendants, and in the alternative, Bustamante includes seven

paragraphs in her Response to the motions. She included different headings for the

seven paragraphs. One heading in her Response states it is her “Response to Joint

No-Evidence MSJ[,]” and under that heading her entire argument is as follows:

Plaintiff incorporates for reference as if fully set forth herein Plaintiff’s Motion for Partial Summary Judgment on DTPA Liability Against Moak Developments LLC and ServiceMaster Residential/ Commercial Services LP (“Plaintiffs MPSJ”), which sets forth the evidence of each element of Plaintiff’s claims. As spelled out in that motion, Moak and the SM Defendants corporate rep judicially admitted that the SM Defendants advertise professional mold inspections on behalf of Moak knowing that Moak does not have the license to do so. Similarly, Moak and the SM Defendants corporate rep judicially admitted that the SM Defendants advertise illegal comprehensive assessment and remediation services on behalf of Moak. Moak and the

4 SM Defendants fraudulent advertising, when they knew it was fraudulent, is sufficient to pass summary judgment.

While Plaintiffs’ motion was against Moak and SM LP only, the deposition of SM LP and Servicemaster Clean / Restore SPE LLC (“SM SPE”) corporate representative, Peter Duncanson (“Mr. Duncanson”), revealed them to be one and the same. Duncanson understood that he was to distinguish his answers if between the entities if needed.1 Duncanson testified that he had the same job title and responsibilities for SM LP and SM SPE, including training new franchise owners.2 Notably, Duncanson referenced Moak as a franchisee of both during the entire deposition. Further, as previously discussed, neither SM SPE or SM Clean LLC ever served a response to disclosures in this case. Summary judgment should not be granted until they have provided Plaintiffs with the required information, and until Plaintiff has had enough time to investigate that information.

1 See Plaintiffs’ MPSJ DTPA Liability Moak and SM LP at Exhibit 3 p.7 (“Q” And so as the senior director of training –and I’m just going to call both entities together ServiceMaster for now. If you need to distinguish between, if there’s a difference in your or if any question needs to be distinguished, just let me know okay? A: Okay.”). 2 See Id. at p.6-7.

In its Final Judgment signed on March 17, 2023, the trial court stated that it

considered and granted ServiceMaster’s Traditional Motion for Partial Summary

Judgment on the Affirmative Defense of Statute of Limitations (set on the trial

court’s March 3, 2023 submission docket); Moak and ServiceMaster’s Motion for

No-Evidence Summary Judgment (set on the trial court’s March 10, 2023

submission docket); Moak and ServiceMaster’s Traditional Motion for Summary

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Nell A. Bustamante v. Moak Developments, LLC D/B/A ServiceMaster by Century, ServiceMaster Clean/Restore SPE LLC, ServiceMaster Residential/Commercial Services, LP, and SM Clean LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/nell-a-bustamante-v-moak-developments-llc-dba-servicemaster-by-texapp-2025.