Natasha Culp v. Sentinel Real Estate Corp.

District Court, D. Kansas·Decided July 16, 2026·No. 2:24-cv-02274·Unknown

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF KANSAS

NATASHA CULP,

Plaintiff,

v. Case No. 24-2274-JWB

SENTINEL REAL ESTATE CORP.,

Defendant.

MEMORANDUM DECISION

Plaintiff Natasha Culp (“Plaintiff” or “Ms. Culp”) brought this landlord-tenant action against Defendant Sentinel Real Estate Corporation (“Defendant” or “Sentinel”). She seeks damages for injuries she allegedly sustained as a result of Sentinel’s failure to remediate water leaks and mold growth in her apartment. On June 21, 2024, Plaintiff filed the instant lawsuit in this court. (Doc. 1.) Plaintiff filed a first amended complaint on June 25, 2024. (Doc. 5.) Defendant answered on October 11, 2024. (Doc. 10.) Plaintiff is a citizen of Kansas and Defendant is incorporated and has its principal place of business in New York. (Doc. 5 at 1.)1 As the complaint plausibly alleged damages in excess of $75,000 this court has diversity jurisdiction through 28 U.S.C. 1332(a)(1). (Id. at 2.) The court presided over a bench trial from February 23-25, 2026, and took the matter under advisement. (Docs. 97–99.) The court has thoroughly considered the evidence and arguments presented at trial, the parties’ post-trial submissions, the transcripts, and the relevant law, and makes the following findings of facts and conclusions of law as required by Rule 52(a) of the Federal Rules of Civil Procedure.

1 All citations to the record use the ECF-assigned pagination at the top of each document filed with the court. For the reasons stated herein, the court directs the clerk to enter judgment for Plaintiff on counts I and II in the amount of $4,093.95, and enter judgment for Defendant on counts III, VI, and IX. I. Findings of Fact

Plaintiff is a longtime Kansas resident. (See Doc. 104 at 159–60.) She is also a former resident of the Lexington Farms apartment complex in Overland Park, Kansas, which is owned and managed by Defendant. (Id. at 160–61.) Plaintiff first moved into these apartments at the end of 2019. (Id. at 161.) At the time Plaintiff moved in, the complex was owned by a different property management company. (Id.) When Plaintiff signed her lease, the agreement contained a “mold addendum.” (Id.) The mold addendum required Plaintiff to report water leaks; Plaintiff did so. (Id.) Prior to Sentinel purchasing the property in May 2022, Plaintiff testified she had few maintenance issues and that any requests she did make were handled promptly. (Id. at 161–62.) This apparently changed after Sentinel purchased Lexington Farms. (Id. at 162.) Shortly after

Sentinel’s purchase of Lexington Farms, Plaintiff indeed experienced a slew of maintenance problems with water leaks and mold growth in her apartment. (See id.) Plaintiff first reported a water leak on June 26, 2022. (Id. at 163.) Because she did not have access to the new property management portal to make an electronic service request, Plaintiff left a note with the main office. (Id. at 163–64.) Defendant unclogged the drain line in the air handing unit in the apartment above Plaintiff and placed a fan outside of Plaintiff’s apartment. (Id. at 164; Def. Ex. 823.) Plaintiff next reported a water leak on July 5 around 8:00 p.m. (Id. at 171, 175–76.) This leak came from Plaintiff’s bedroom ceiling, specifically through her smoke detector. (Id. at 171.) Plaintiff had to place a bucket underneath the water “pouring out” of the detector. (Id.) Plaintiff took a video with her phone to document the occurrence. (Id. at 172.) Plaintiff called the Defendant’s emergency maintenance line but was unable to reach anyone. (Id.) She then called the fire department, sent an email to the apartment’s main office, and put in a work order through the maintenance portal. (Id.) When the fire department arrived, they removed the smoke detector and again unclogged the air handling drain line in the apartment above Plaintiff’s. (Id. at 174–75;

Pl. Ex. 36.) To deal with the wet carpet that resulted, Defendant placed a fan in Plaintiff’s bedroom. (Id. at 179.) Plaintiff’s smoke detector was not replaced. (Id. at 180.) After this event, Plaintiff testified that she told an employee of Defendant in the complex’s main office that her apartment’s “carpet was still getting wet occasionally, but that it was currently not wet.” (Id. at 180–81.) The woman advised Plaintiff to call the office if the carpet got wet again. (Id. at 181.) Plaintiff also noted that at the end of July she received word that her apartment was leaking into the unit below. (Id. at 185.) Plaintiff’s carpet got wet again on August 6. (Id. at 185.) At this time, she put in a maintenance request. (Id.) Plaintiff received an automated response that same day. (Id. at 186.) Plaintiff then put in an additional maintenance request. (Id.)

In these maintenance requests, she noted that she had “new water spots” all over her ceiling and wall as well as mold around her door frame. (Id. at 187, 191.) A maintenance technician for Defendant came to perform work on August 9. (Id. at 188.) The maintenance technician deduced that the water was leaking again from the unit above Plaintiff. (Def. Ex. 808.) He unclogged the drain line again and recommended new paint for Plaintiff’s ceiling when dry. (Id.) Additionally, Plaintiff’s own air handling unit was now leaking into her apartment. (Def. Ex. 809.) The court has attached an image of some of the water stains Plaintiff indicated she saw on this date. omy A

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(Pl. Ex. 108.) According to Plaintiff, Defendant’s maintenance technician cut a hole in the wall below Plaintiff's air handling unit on August 7, 2026. (Doc. 104 at 197, 215.) Plaintiff took pictures of the space below the air handling unit which was now exposed. (/d. at 212, 215.)

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(Pl. Ex. 125.) Plaintiff explained to the court that at the time of the above photos, the area below her air handling unit was “soaking wet.” (Doc. 104 at 216.) Sometime after these photographs were taken, but before August 14, Defendant replaced Plaintiff's air handling unit drain line. (/d. at 219-20.) On August 9, Defendant’s maintenance staff reported that there was “no active mold visible.” (/d. at 221; Def. Ex. 809.) That same day, Plaintiff authored an email to Steve Nieglos, one of Sentinel’s corporate vice presidents, to complain about the problems. (/d. at 231-34.) Mr. Neiglos both called and emailed Plaintiff stating that Sentinel was looking into the situation and would follow up. (dd. at 233, 235.) Plaintiff also spoke to Lori BeBout, a Sentinel manager. (/d. at 234.) From August 11 to 13, Plaintiff was out of town. (/d. at 236.) On August 13, 2022, Plaintiff decided to move out of her unit. (/d. at 238-39.) The same day, she reported another water leak in her apartment, as water was seeping out of the wall by her air handling unit. (/d. at 239-40.) She took a video of

this occurrence. (Id.) Sentinel responded the following day and could not find the leak. (Id. at 241–42.) On August 14, there was more water leaking, including “water bubbles” on the wall. (Id. at 243.) Work repairing this was reportedly completed on August 25, well after Plaintiff left her apartment. (Id. at 243–44; Def. Ex. 886.) During this time, Plaintiff began to experience health concerns. (Doc. 104 at 253.) She

testified that from June through August, she experienced “severe migraines” and “consistent headaches”. (Id.) She also had “severe itchiness in my skin that would, like, leave bruises on my body from itching so bad.” (Id. at 254.) Plaintiff testified that her doctor conducted bloodwork and that the results showed she did not have an allergy to mold. (Id.

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Natasha Culp v. Sentinel Real Estate Corp., (D. Kan. 2026).

Natasha Culp v. Sentinel Real Estate Corp. (Natasha Culp v. Sentinel Real Estate Corp.) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.

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