Natalie Scott v. Meta Platforms Inc.

CourtDistrict Court, N.D. California
DecidedMarch 3, 2026
Docket3:25-cv-09955
StatusUnknown

This text of Natalie Scott v. Meta Platforms Inc. (Natalie Scott v. Meta Platforms Inc.) is published on Counsel Stack Legal Research, covering District Court, N.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Natalie Scott v. Meta Platforms Inc., (N.D. Cal. 2026).

Opinion

1 2 3 4 UNITED STATES DISTRICT COURT 5 NORTHERN DISTRICT OF CALIFORNIA 6 7 NATALIE SCOTT, Case No. 25-cv-09955-TSH

8 Plaintiff, ORDER GRANTING DEFENDANT’S 9 v. MOTION TO DISMISS PURSUANT TO RULE 12(b)(6) 10 META PLATFORMS INC., 11 Defendant. Re: Dkt. No. 39

12 13 I. INTRODUCTION 14 Plaintiff Natalie Scott, proceeding pro se, filed suit against Defendant Meta Platforms, Inc. 15 (“Meta”), alleging that she suffered harm in connection with her Facebook account. ECF No. 1-2. 16 Pending before the Court is Meta’s Motion to Dismiss pursuant to Federal Rule of Civil Procedure 17 12(b)(6). ECF No. 39 (“Mot.”). The Court finds this matter suitable for disposition without oral 18 argument pursuant to Civil Local Rule 7-1(b) and VACATES the March 12, 2026, hearing. For 19 the reasons stated below, the Court GRANTS the motion.1 20 II. BACKGROUND 21 A. Factual Background 22 Scott, a New York resident, is a Facebook account holder. Compl. at 1 (ECF No. 1-2). 23 Meta, a Delaware corporation with a principal place of business in California, is “an American 24 multinational technology company” that owns and operates several social media platforms, 25 including Facebook. Id.; Not. of Removal at 3 (ECF No. 1). 26

27 1 The parties consent to magistrate judge jurisdiction pursuant to 28 U.S.C. § 636(c). ECF Nos. 1 Overall, Scott alleges that her “Facebook account was weaponized against her” when it 2 was “used for intense privacy violations, offline tracking and harassment, sexual solicitation, 3 intentional psychological abuse,” and “fundamental features on her account were altered without 4 her consent to inflict reputational damage.” Compl. at 2. 5 1. Meta’s Services 6 Meta owns and operates Facebook. Id. at 1. Every Facebook user must agree to Meta’s 7 Terms of Service (“TOS”). Declaration of Michael Duffey (“Duffey Decl.”) ¶ 3, Ex. A (TOS)2 8 (ECF No. 39-1). 9 The TOS contains a section, “What you can share and do on Meta Products,” that states, in 10 relevant part:

11 We can remove or restrict access to content that is in violation of these provisions. We can also suspend or disable your account for conduct 12 that violates these provisions, as provided in Section 4.2. 13 TOS at Section 3.2. 14 The TOS contains a section, “Limits on liability,” that states:

15 We work hard to provide the best Products we can and to specify clear guidelines for everyone who uses them. Our Products, however, are 16 provided ‘as is,’ and we make no guarantees that they always will be safe, secure, or error-free, or that they will function without 17 disruptions, delays, or imperfections. To the extent permitted by law, we also DISCLAIM ALL WARRANTIES, WHETHER EXPRESS 18 OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR 19 PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not control or direct what people and others do or say, and we are not 20 responsible for their actions or conduct (whether online or offline) or any content they share (including offensive, inappropriate, obscene, 21 unlawful, and other objectionable content).

22 We cannot predict when issues might arise with our Products. Accordingly, our liability shall be limited to the fullest extent 23 permitted by applicable law, and under no circumstance will we be liable to you for any lost profits, revenues, information, or data, or 24 consequential, special, indirect, exemplary, punitive, or incidental damages arising out of or related to these Terms or the Meta Products 25 (however caused and on any theory of liability, including negligence), even if we have been advised of the possibility of such damages. Our 26

27 2 Meta’s TOS are publicly available at the following link: https://www.facebook.com/terms/. See aggregate liability arising out of or relating to these Terms or the Meta 1 Products will not exceed the greater of $100 or the amount you have paid us in the past twelve months. 2

3 Id. at Section 4.3 (emphasis in original).

4 Finally, the TOS contains a section, “Disputes,” that states, in relevant part: 5 We try to provide clear rules so that we can limit or hopefully avoid disputes between you and us. If a dispute does arise, however, it's 6 useful to know up front where it can be resolved and what laws will apply. 7 You and Meta each agree that any claim, cause of action, or dispute 8 between us that arises out of or relates to these Terms or your access or use of the Meta Products shall be resolved exclusively in the U.S. 9 District Court for the Northern District of California or a state court located in San Mateo County. You also agree to submit to the 10 personal jurisdiction of either of these courts for the purpose of litigating any such claim, and that the laws of the State of California 11 will govern these Terms and any claim, cause of action, or dispute without regard to conflict of law provisions. 12

13 Id. at Section 4.4. 14 2. The Parties’ Relationship 15 Scott has a “Facebook account under the name of Aphrasia Lee” (the “Account”) that “has 16 been active for a few years.” Compl. at 1. Meta locked the Account “and prevented [Scott] from 17 accessing it for 1.5 years.” Id. at 3. 18 On May 30, 2021, Scott requested access to her Account from Meta. Id. at 5–6. On June 19 1, 2021, Scott’s password on her Account was changed, and she was blocked from accessing her 20 Account. Id. at 13–14. Also on June 1, 2021, Scott “noted her complaint to the Attorney 21 General’s office about it (ie: Intake #1-262394402).” Id. at 13. When Scott tried to access her 22 Account, she “was taken to multiple verification steps and pages” and did not obtain access to her 23 Account. Id. at 14. 24 Scott’s Account was deactivated in early July 2022. Id. at 6. On July 27, 2022, Scott’s 25 Account “was blocked from her access.” Id. at 13. After obtaining access to the Account, Scott 26 deactivated the Account again. Id. 27 Meta locked Scott’s Account “from August 2, 2022 for close to 1.5 years.” Id. at 15. Scott 1 referred Scott to Patrick Bocash3 “after there was a continued delay and missed attempts at 2 regaining access” to Scott’s locked Account. Id. On August 3, 2022, Scott received an email 3 from Facebook Security that her Account was reactivated. Id. at 16. But Scott was still locked out 4 of her Account. Id. Scott regained access to her Account in December 2023. Id. at 17. 5 While Scott’s account was locked between 2022–2023, she “decided to open a new 6 Facebook account to research any posted deepfakes on herself.” Id. Meta would not allow her to 7 use her name, Natalie Scott, for any new accounts. Id. Scott used the new account “infrequently 8 to check on other user accounts.” Id. When checking other accounts, Scott “came across two 9 users who had either her cellphone # or email address in their user profile.” Id. at 18. 10 On May 11, 2024, Scott logged out of her Account, and “she was taken to 3 tabs of HTML 11 code” of her Account user data that showed up on the tabs. Id. at 6. Scott’s Account was 12 deactivated on February 16, 2025. Id. at 5. 13 Between 2021–2025, Scott sent emails to Meta reporting issues with her Facebook 14 Account—she emailed “Facebook Help Support,” “Facebook Security,” “Mark Zuckerberg,” 15 “Kevin O’Donnell,”4 and “Facebook Escalation Team.” Id. at 2, 5–8, 12–13, 15–16, 18, 20. 16 3. Scott’s Allegations 17 Scott alleges the following in the Complaint. Scott’s Account was weaponized “over a 18 period of 2 plus years.” Id. at 8.

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Natalie Scott v. Meta Platforms Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/natalie-scott-v-meta-platforms-inc-cand-2026.