Narcisse v. Progressive Casualty Insurance Company

CourtDistrict Court, S.D. New York
DecidedApril 15, 2025
Docket1:23-cv-04690
StatusUnknown

This text of Narcisse v. Progressive Casualty Insurance Company (Narcisse v. Progressive Casualty Insurance Company) is published on Counsel Stack Legal Research, covering District Court, S.D. New York primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Narcisse v. Progressive Casualty Insurance Company, (S.D.N.Y. 2025).

Opinion

UNITED STATES DISTRICT COURT SOUTHERN DISTRICT OF NEW YORK ──────────────────────────────────── JEANINE NARCISSE, ET AL.,

Plaintiffs, 23-cv-4690 (JGK)

- against - MEMORANDUM OPINION AND ORDER PROGRESSIVE CASUALTY INSURANCE COMPANY, ET AL.,

Defendants. ──────────────────────────────────── JOHN G. KOELTL, District Judge:

The plaintiffs, Jeanine Narcisse and Pamela Palaszynski, bring this purported class action alleging breach of contract and violation of New York General Business Law (“GBL”) § 349. The plaintiffs bring this action on behalf of a class of car owners whose vehicle total-loss claims, paid to non-party lienholders, were allegedly undervalued by the defendants, Progressive Casualty Insurance Company (“Progressive Casualty”), Progressive Max Insurance Company (“Progressive Max”), and Progressive Advanced Insurance Company (“Progressive Advanced”) (collectively, “Progressive” or the “defendants”). The defendants move for the second time to dismiss Narcisse’s claims for lack of subject matter jurisdiction and failure to state a claim pursuant to Federal Rules of Civil Procedure 12(b)(1) and 12(b)(6). For the following reasons, the defendants’ motion to dismiss Narcisse’s claims is denied. I. A. Unless otherwise indicated, the following facts are taken

from the Amended Complaint and are accepted as true for purposes of deciding this motion. The plaintiffs bring this action on behalf of themselves and others similarly situated in New York who made claims to the defendants for the loss of a totaled vehicle. In settling claims, the defendants used valuation reports that applied an allegedly deceptive adjustment, a “Projected Sold Adjustment” (“PSA”), to reduce the actual cash value payable to the totaled vehicle’s lienholder. See Am. Compl. ¶ 1, ECF No. 53. The plaintiffs had outstanding debt on their vehicles and owed more on their auto financing than they received in insurance benefits from the defendants, such that all compensation paid by the

defendants for the plaintiffs’ benefits went directly to the totaled vehicles’ lienholders. See id. ¶ 2 n.2. On November 6, 2020, Narcisse was involved in an accident resulting in the total loss of her vehicle. See id. ¶¶ 14, 29. At the time of the accident, Narcisse had auto insurance through a policy issued by Progressive. See id. ¶ 29. On August 6, 2021, Palaszynski was involved in an accident resulting in the total loss of her vehicle. See id. ¶¶ 30, 32. At the time of the accident, Palaszynski had auto insurance through a policy issued by Progressive. See id. ¶ 30. By November 11, 2020 (for Narcisse), and August 7, 2021

(for Palaszynski), the defendants declared each plaintiff’s vehicle to be a total loss and purported to offer each plaintiff the actual cash value of her vehicle, pursuant to the insurance policy. See id. ¶¶ 32–33. The defendants used a “Vehicle Valuation Report” (“Report”) created by non-party Mitchell International, Inc. (“Mitchell”) in their “total loss settlement process” to calculate the amount due to the plaintiffs. See id. ¶ 33. Each Report purported to contain values for comparable vehicles either sold or listed for sale in the plaintiffs’ geographic area, which were then adjusted to account for any differences between the comparable vehicles and the plaintiffs’ vehicles in terms of equipment, mileage, and vehicle

configuration. See id. ¶ 34. Relevant to this action, the Reports applied a PSA to the prices of comparable vehicles listed for sale. See id. ¶ 37. In the plaintiffs’ cases, the PSA reduced the value attributed to comparable vehicles by approximately 3.5% to 5.6%. See id. The Reports provided no data specific to the comparable vehicles nor any explanation based on industry practices to support the PSA applied, and instead explained that the PSA was “an adjustment to reflect consumer purchasing behavior (negotiating a different price than the listed price).” See id. ¶ 38. The plaintiffs allege that the PSA did not reflect market

realities and ran contrary to customary car dealer practices. See id. ¶ 40. Before the alleged Class Period, dealerships generally priced vehicles above their market value, which allowed for downward negotiation. See id. ¶ 41. Now, however, and during the alleged Class Period, the Internet makes it easy for consumers to compare prices of identical vehicles across competing dealerships, and therefore dealerships allegedly use sophisticated pricing software to price vehicles at market value and do not tend to negotiate from that price. See id. ¶ 42. As a result, it is less common for dealerships to inflate the initial price for used cars and for car buyers to negotiate a discount from the listed price. See id. ¶¶ 40-42.

The plaintiffs further allege that the PSA was contrary to proper appraisal methodologies, which used advertised prices and made adjustments based only on observed and verifiable data. See id. ¶ 45. The defendants allegedly discarded relevant data that contradicted the PSA, such as ancillary transactions that influenced the sale price but not the actual cash value (for example, trade-ins, warranties and service plans, financing, or employee discounts) and transactions in which the sale price was greater than or equal to the list price. See id. ¶¶ 48–52, 58, 62–63. The plaintiffs also allege that the PSA did not comply with

the geographic limitation of New York’s “Regulation 64.” See id. ¶ 68. Regulation 64 permits insurers like the defendants to use a “computerized database” like Mitchell’s, so long as it “produces statistically valid fair market values for a substantially similar vehicle, within the local market area,” meaning “vehicles sold within the 90 days prior to the loss and vehicles which are available” within “a 100-mile radius . . . of the place of principal garagement of the insured’s motor vehicle.” 11 N.Y.C.R.R. § 216.7; see also Am. Compl. ¶ 69. According to the plaintiffs, had the defendants not applied the allegedly deceptive and improper PSA, the actual cash value for Narcisse’s and Palaszynski’s vehicles would have been

$526.55 and $535.88 higher, respectively. Am. Compl. ¶ 82. However, the plaintiffs had different post-claim financing obligations and arrangements. When Narcisse purchased her vehicle, she also purchased a “Guaranteed Asset Protection” (“GAP”) contract from non-party Western Diversified Services, Inc. (“Western Diversified”). Id. ¶ 88. Under this GAP contract, Narcisse was entitled to a GAP benefit whereby, if the insured vehicle was declared a total loss and Progressive’s total-loss settlement, which was paid to Narcisse’s lienholder, was less than what Narcisse still owed on her auto financing, Western Diversified would pay off the balance remaining on Narcisse’s loan. Id. ¶¶ 88–89. Accordingly, although Progressive’s payment

on Narcisse’s total-loss claim was not enough to cover the entire balance remaining on her auto loan, Western Diversified paid a GAP benefit to cover the difference. Id. ¶ 89. Narcisse currently owes nothing to her lender, and she also owes nothing to Western Diversified related to the GAP benefit. Id. ¶ 90. Palaszynski, meanwhile, did not obtain GAP insurance, although her vehicle was also subject to a lien held by her auto financer. See id. ¶¶ 92–94. Progressive’s payment on Palaszynski’s total-loss claim was less than what she still owed her lienholder, and therefore she remained personally liable for the outstanding balance owed on the loan that she had used to purchase her vehicle. Id. ¶¶ 93–94. Palaszynski continued paying

her lienholder until she fully paid off the loan; she currently owes nothing to her lienholder. Id. ¶ 94. B.

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