Naomi Bennett, V. Providence Health & Services

CourtCourt of Appeals of Washington
DecidedOctober 27, 2025
Docket86321-5
StatusUnpublished

This text of Naomi Bennett, V. Providence Health & Services (Naomi Bennett, V. Providence Health & Services) is published on Counsel Stack Legal Research, covering Court of Appeals of Washington primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Naomi Bennett, V. Providence Health & Services, (Wash. Ct. App. 2025).

Opinion

IN THE COURT OF APPEALS OF THE STATE OF WASHINGTON

NAOMI BENNETT, an individual; and JANET HUGHES, an individual, on No. 86321-5-I behalf of themselves and others similarly situated, DIVISION ONE

Respondents, UNPUBLISHED OPINION

v.

PROVIDENCE HEALTH & SERVICES, a Washington Nonprofit Corporation,

Appellant.

COBURN, J. — Former hourly employees Naomi Bennett and Janet Hughes

successfully brought a class action against healthcare provider Providence Health &

Services (Providence) on behalf of two classes totaling more than 33,000 employees

(caregivers 1) for deprivations of wages for hours worked and missed meal breaks as

required under the Washington Minimum Wage Act (MWA), chapter 49.46 RCW, and

the Industrial Welfare Act, chapter 49.12 RCW. Following a jury trial on damages, the

trial court awarded plaintiffs double damages that resulted in a nearly $230 million

judgment. Providence appeals the trial court’s granting of summary judgment finding

liability, awarding of double damages, and instructing the jury that employees may be

1 Providence refers to its hourly employees as “caregivers.” Because both parties use this term in their briefing, we do as well. Caregivers included employees who worked at various Providence workplace locations in Washington. 86321-5-I/2

awarded overtime wages for missed meal breaks. We affirm.

FACTS AND PROCEDURAL HISTORY

In September 2021 Bennett filed a class action against Providence seeking relief

for unpaid hours of work and missed second meal periods. Bennett worked for

Providence as an hourly-paid certified nursing assistant. Bennett alleged that

Providence systematically, through uniform policies and practices, willfully and

intentionally failed to properly compensate caregivers for all hours worked as a result of

its time-clock-rounding policy and failed to provide meal breaks. Bennett alleged that

these policies and practices violated Washington law, including the MWA 2 and the

Wage Rebate Act (WRA), chapter 49.52 RCW.

Providence generally compensates its hourly employees according to data from

its timekeeping system called Kronos. Kronos records and stores the times of day that

hourly employees “‘clock’ in or manually log their time ‘in’ and ‘out’ for their scheduled

shifts.” Providence expects its hourly employees to accurately track their time worked in

Kronos, including when they start and end their shifts.

During the relevant period, Providence had a policy of rounding hourly

employees’ reported work time to the nearest 15-minute increment for pay purposes.

For example, when an employee clocked in within seven minutes before or after the

scheduled start of their shift, Kronos would round the start of their work time to the

scheduled shift start time.

Providence also programmed Kronos to automatically deduct 30 minutes for one

unpaid meal period for caregivers who worked at least five hours based on the

2 See RCW 49.46.910. 2 86321-5-I/3

assumption that eligible employees took their first meal breaks. If an employee did not

take their first meal break, they were expected to record it in Kronos by cancelling the

auto-deduction. Providence, however, did not assume that eligible employees took a

second meal break and thus did not automatically deduct time for second meal periods.

Providence employees regularly work 12-hour shifts. Based on its presumption

that eligible employees took their first meal breaks, it was Providence’s practice to

generally have employees’ 12-hour shifts last 12-and-a-half hours from start to finish.

Providence expected eligible employees who wanted to take their second meal break to

work an additional 30 minutes after their scheduled shift end time for a total of 13 hours.

In February 2023 Bennett amended the class action complaint, adding former

Providence hourly employee 3 Janet Hughes as a plaintiff and putative class

representative. Plaintiffs subsequently moved for class certification for an hourly-wage

rounding class and a second meal period class. Regarding its second meal period

claim, plaintiffs cited WAC 296-126-092 and asserted that Providence failed to provide a

“30-minute, uninterrupted, duty-free meal period for every five hours of work” as

required under Washington law.

In May the trial court certified both classes, and appointed Bennett and Hughes

as class representatives. On the rounding claim, the court found that plaintiffs’ expert

Dr. Brian Kriegler provided testimony to support certification, including his calculations

showing that the result of Providence’s rounding policy disfavored about 70 percent of

putative class members in terms of work hours and that 71 percent of the putative class

members suffered a loss in wages.

3 Hughes had previously worked for Providence as an ultrasound technologist. 3 86321-5-I/4

The court found that it was undisputed that every Providence hourly non-exempt

employee in Washington, with some exceptions, was subject to the same 15-minute

increment rounding policy and declined Providence’s request to narrow the class to

account for varied compensation outcomes resulting from the rounding policy based on

different work locations, job codes, or individual differences. The court certified the

rounding class as consisting of:

[a]ll hourly, non-exempt Providence employees who worked in the State of Washington (excluding Hospice and Homecare employees) and whose Kronos timeclock entries were rounded in 15-minute increments at any time within the period beginning three years prior to the filing of this Complaint to the date of certification of the class.[4]

As to the second meal break claim, the court stated that Dr. Kriegler’s testimony

supported the conclusion that 91 percent of employees eligible for a second meal period

were not taking it. The court found that plaintiffs’ second meal break claim was based

on the issue of whether Providence ensured that hourly and non-exempt employees

who worked more than 10 hours in a shift could take their second meal break or receive

compensation for a missed break. Accordingly, the court rejected Providence’s

assertions that individualized assessments were necessary to determine whether

individual employees waived their meal breaks. Instead of systematically assuming that

eligible caregivers took a second meal break as Providence did with first meal breaks,

the court found that Providence’s policy provided supervisors with authority on how to

handle caregivers’ second meal period requests. The court concluded that the

possibility that individual caregivers may have waived their entitlement to a second meal

4 The class definition excluded caregivers who were not subject to Providence’s rounding policy during the period at issue. The court found that Providence generally discontinued the rounding practice in November 2020. 4 86321-5-I/5

break does not account for the common issue of whether, as a matter of policy,

“Providence met its obligation to ensure all meal breaks are timely taken and ensure

that employees record and are paid for all non-compliant meal breaks.” The court

certified the “Second Meal Period Class” as being comprised of:

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