Nancy Salscheider v. Allina Health System d/b/a Allina Hospitals & Clinics

Court of Appeals of Minnesota·Decided July 7, 2014·No. A13-2218·Unpublished

Opinion

This opinion will be unpublished and may not be cited except as provided by Minn. Stat. § 480A.08, subd. 3 (2012).

STATE OF MINNESOTA

IN COURT OF APPEALS

A13-2218

Nancy Salscheider,

Appellant,

vs.

Allina Health System d/b/a Allina Hospitals & Clinics, Respondent.

Filed July 7, 2014

Affirmed

Rodenberg, Judge

Hennepin County District Court File No. 27-CV-12-25088

Tammy Provo Friederichs, Stephen M. Thompson, Friederichs & Thompson, P.A., Bloomington, Minnesota (for appellant)

Amy C. Taber, Tina Syring-Patrocchl, Barnes & Thornburg, LLP, Minneapolis, Minnesota (for respondent)

Considered and decided by Johnson, Presiding Judge; Rodenberg, Judge; and Hooten, Judge.

UNPUBLISHED OPINION

RODENBERG, Judge Appellant Nancy Salscheider challenges the district court’s grant of summary judgment in favor of respondent Allina Health System dismissing appellant’s whistleblower suit. We affirm.

FACTS

Appellant worked for respondent as a triage nurse answering phone calls from hospice patients and their family members. In late 2010 or early 2011, the triage nurses also began receiving calls from patients and families involved in Senior Care Transitions (SCT).1 On the first night that the triage nurses began taking calls from SCT, appellant received a binder containing SCT’s protocols and policies. That same night, appellant received a call from an SCT facility, requesting authorization to release a body. Appellant consulted the SCT policy manual and saw that it purported to authorize her to release the body of a deceased patient to a mortuary. But appellant knew that it is illegal for nurses to release bodies.2 Appellant reported the illegality of this policy to her supervisor, Todd Wahlstrom.

According to Wahlstrom, he brought the issue to the attention of his supervisors and told the triage nurses not to follow the illegal protocol. One of the triage nurses crossed out the language in the SCT manual and wrote in alternative directions. At some point, the language in the policy authorizing the release of a patient’s body was crossed out by a

1 SCT is an Allina program serving patients in long-term care facilities. 2 In her brief, appellant refers to the policy as “illegal.” Respondent notes that it checked with the Minnesota Board of Nursing regarding the legality of the policy and then changed it. As the district court found, “[b]oth parties agree that the death protocol as originally written and included in the manual given to triage employees included an unlawful directive.” On appeal, the parties agree that this provision of the policy manual was improper under Minnesota law.

word-processing program. But, according to appellant, “no one ever followed up with me. I never heard from anyone about it and the policy remained in the binder.”3 At some point before April 2011, appellant attended a routine triage meeting with Wahlstrom, other triage nurses, and Gayle Mattson, the president of Allina Home Community Services.4 According to appellant, she mentioned at this meeting that the policy regarding the release of bodies was illegal. And Mattson “looked very, very unhappy that this was even being mentioned.” Mattson stated in her deposition that she recalled feeling “embarrassed” because “there was an outside guest at the meeting,” “an employee of another department or function of [respondent].” Mattson testified that she does not recall the substance of appellant’s comments at the meeting.

In April 2011, Dawn Strief became appellant’s supervisor. On June 13, Strief made a scheduling error about which appellant left Strief a voicemail message that Strief regarded as “angry” and “inappropriate.” According to Strief, appellant stated, “I don’t know how you could treat me like this. You’d better have your pager on because you’ll be working a lot of extra shifts from now on.” Strief corrected her scheduling error, but

3 The district court found that “the policy was changed and the triage staff [were] informed that they were not authorized to release bodies.” The record suggests that the nurses were told not to follow the illegal policy at some point before April 2011. But the record does not establish when the written policy was changed. An April 2012 email thread between the triage nurses reveals that the written policy may not have been changed until after April 2012. But the record is clear that the policy was verbally changed “early on” and respondent did not enforce the written policy. And appellant makes no claim that the illegal policy remains in effect. 4 Appellant argues that the meeting occurred in late March or early April, while respondent argues that the meeting occurred in late January or early February. The record does not establish the exact date of the meeting. But because the parties generally agree on the order of events, the exact date of this meeting is not of dispositive importance.

emailed appellant on June 15 that she was “not entirely off the hook.” Strief also stated, “I have since learned that this is a behavior pattern for you over the last several years. This type of behavior is not appropriate for a respectful workplace.”

On June 17, Strief spoke to appellant regarding the “somewhat threatening nature of this voicemail.” According to Strief, “I relayed my concerns about this behavior, since I had been told about several other incidents of this type of behavior in the past, including: leaving angry and inappropriate voicemails for other managers and speaking inappropriately to AHCS President, Gayle Mattson, at a routine triage meeting.” Later that day, Strief contacted Wahlstrom, asking for details regarding appellant’s comments at what she described as the “infamous triage meeting.” Wahlstrom responded that appellant was “rude to a guest speaker” but that he could not “remember specifically what she said.” In her deposition, Strief stated that Wahlstrom never told her that the discussion involved the release of bodies. Strief then contacted another person who attended the meeting to see whether she “remember[ed] specifically what [appellant] said that was rude.” This other person responded that there was a visitor at the meeting from interpreter services and that Mattson “mentioned being embarrassed in front of him.” But this person could not remember “who made which comments,” although she concluded that appellant’s “behavior was considered rude [and] unprofessional . . . , particularly in front of a guest.”

In December 2011, Strief warned appellant in writing concerning three complaints from patient family members regarding appellant’s phone demeanor and noted that appellant had failed to document these phone calls as required. The warning also

described complaints from appellant’s coworkers and managers describing her as “belligerent,” “aggressive . . . in meetings,” “rude to others,” and “unwelcoming to new staff.” After appellant objected to the written warning, Strief revised its language. The revised warning described “multiple instances of poor communication” with families, staff, and coworkers, “multiple instances of inadequate documentation,” one of which led to an investigation by the Minnesota Department of Health, and “periodic resistance to embracing changes in process and procedure.”

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Nancy Salscheider v. Allina Health System d/b/a Allina Hospitals & Clinics, (Mich. Ct. App. 2014).

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