Myshrall v. Key Bank Nat'l Ass'n

CourtSuperior Court of Maine
DecidedMarch 5, 2001
DocketKENcv-96-58
StatusUnpublished

This text of Myshrall v. Key Bank Nat'l Ass'n (Myshrall v. Key Bank Nat'l Ass'n) is published on Counsel Stack Legal Research, covering Superior Court of Maine primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Myshrall v. Key Bank Nat'l Ass'n, (Me. Super. Ct. 2001).

Opinion

a

STATE OF MAINE SUPERIOR COURT CIVIL ACTION KENNEBEC, ss. DOCKET NO. CV-96-58

JIRA- KEN 3/5/20 DANIEL B. MYSHRALL, JR., Plaintiff ve. DECISION AND ORDER

KEYBANK NATIONAL ASSOC., f/k/a KEY BANK OF MAINE,

Defendant

I. Introduction.

This matter is before the court on the defendant, Key Bank’s, motion for summary judgment in which it seeks disposition in its favor on five of six counts of the plaintiff’s second amended complaint. The motion has been argued and is in order for disposition.

The plaintiff's grievance, restated in its most abbreviated fashion, is that he obtained a loan from Key Bank to purchase a motorcycle, could not maintain payments on the loan so that his motorcycle was voluntarily repossessed, and that thereafter Key Bank misreported to one or more credit agencies that he had a history of other delinquent loans. He further claims that this erroneous credit history prevented him from obtaining other loans, including business loans, so that he suffered economic losses. He asserts that the defendant’s actions in these matters was sufficiently egregious that he is to be awarded punitive damages.

He also makes two other related claims. First, in count V he alleges that he

had disability insurance that was to cover his motorcycle payments and that Key Bank, contrary to their promise to him, did not contact the carrier to have it make the plaintiff's payments while he was disabled. The defendant is not seeking summary judgment on this count. Second, in count VI, the plaintiff claims that the defendant obtained the plaintiff's credit history during this litigation which was for a purpose unauthorized by governing law which therefore warrants an award of damages and attorney’s fees.

Last, in count III of the second amended complaint, the plaintiff alleges that the defendant breached a fiduciary duty toward him which is also actionable. In his memorandum in response to the motion for summary judgment, however, the plaintiff concedes that this count may be dismissed because the facts and Maine law applicable in this case do not support such a claim.

IL Facts.

The facts in this case which are undisputed or, if disputed, are those which the plaintiff claims to be true, are as follows:

On June 2, 1989, the plaintiff, Daniel B. Myshrall, Jr. (Myshrall) signed a retail installment sale contract with Tri-Sports of Topsham from whom he was purchasing a Honda motorcycle. By this contract, $7,065.50 of the total purchase price was financed through Key Bank. This transaction also entailed the purchase of life and disability credit insurance so that if the plaintiff died or became disabled during the contract, the insurance would pay the balance due.

On July 27, 1990, a voluntary repossession of the motorcycle occurred as the

plaintiff could no longer make the monthly payments on it. The unpaid balance on the loan was $6,509.38. After the motorcycle was disposed of, the net loss on the transaction to the defendant was $667.04.

At some point in time, before or during the repossession process, the plaintiff contacted Susan Spaulding at Key Bank to advise her that he was disabled because of an injury and wanted the insurance to go into effect to cover the motorcycle payments. He was told to continue making payments until the insurance company made them. During another conversation, she told him that he need not produce a document from a doctor for the purposes of the insurance.

After the first conversation with Ms. Spaulding, a second occurred that she initiated. In this conversation, Ms. Spaulding asked the plaintiff about his plan for his next loan payment upon which he asked about the status of his insurance. She told him there was no insurance and ultimately told him that she was “some tired of dealing with fucking dead beats” like the plaintiff.!

On February 8, 1991, in response to a loan application with the Gardiner Federal Credit Union, CBI (Equifax) issued a consumer credit report which showed two entries with two account numbers from Key Bank, each for a transaction for $7,065, the later entry being described as a collection account. The report appears to treat these entries as separate transactions as they are totaled together with another loan as the total amount borrowed, but does reflect the only amount due on “these” Key Bank transactions as $6,097.00 on the collection account with no balance due on

the “other” $7,065 transaction.

1 This is denied by the defendant. See answer to second amended complaint, { 4.

3 In early 1992, the plaintiff complained to Key Bank about incorrect reporting on his loans. Daniel Plourde, a credit adjustor in “consumer collections” for Key Bank spoke with the plaintiff, pulled the credit bureau reports, and found that the bank had listed the same account three times. He sent a “remove derogatory letter” to the three credit bureau agencies, TRW, Trans Union and Equifax.” He also sent a letter to the plaintiff on February 3, 1992, acknowledging the error, apologizing for the plaintiffs inconvenience, and offering to answer questions and discuss the matter with other creditors. This letter, plaintiff’s exhibit 24, was not placed in his file although there was a bank policy that correspondence to a customer would be kept in that customer's file.

After sending the instructions through “clerical” to correct the plaintiff’s loan history, Mr. Plourde took no steps to see if his instructions had been followed and neither his practice nor bank policy required him or it to do so, namely to confirm that derogatory credit information had been deleted. Also, a document instructing “clerical” to remove derogatory information would, by practice, have been placed in the customer’s loan file by clerical staff, but cannot be located in the plaintiff's file.

On September 7, 1993, attorney Julian Sweet of the firm of Berman & Simmons wrote to Mr. Plourde on behalf of the plaintiff, complaining that his client had been refused credit on three occasions and asking that every credit agency be

notified of the correction referenced in Plourde’s letter to the plaintiff of February 3,

2 TRW is also known as Experian, but TRW is used to designate this entity throughout this decision and order. Equifax is also known as CBI, but Equifax is used to designate this entity throughout this decision and order. 1992, which, evidently, had been given to Mr. Sweet by the plaintiff, Although the parties debate whether or not Mr. Plourde attempted to contact Mr. Sweet, Mr. Plourde did not check to see if there was still a problem in the plaintiff’s credit report and did not accede to Mr. Sweet’s request to notify every credit agency of the corrections cited in his letter to the plaintiff of February 3, 1992. He also did not send Mr. Sweet copies of the correspondence correcting the credit errors as the latter had requested. Mr. Plourde did nothing further as to the plaintiffs account thereafter.

After Mr. Sweet's letter to Key Bank, the plaintiff took no action on this matter until his current attorney began asserting a claim in the plaintiff's behalf sometime in 1995 or 1996.

A consumer credit report dated February 17, 1993, from TRW shows its recipient that the plaintiff had three loans with Key Bank, with similar account numbers, terms and dates, but with three different balances showing: $25,200 on one, $600 on the other, and $7,000 on the third; the first two were listed as "repo" accounts, the latter as a paid collection account. An Equifax report of the same date shows only one Key Bank loan for $7,065 with no balance due. Subsequent Equifax reports dated January 11, 1994, February 25, 1994, and February 13, 1995, continue to list the same transaction in the same manner.

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