MURRAY v. UNITED HEALTHCARE SERVICES, INC.

District Court, D. New Jersey·Decided December 5, 2024·No. 2:23-cv-02073·Unknown

Opinion

NOT FOR PUBLICATION

UNITED STATES DISTRICT COURT FOR THE DISTRICT OF NEW JERSEY

KATHRYN MURRAY,

Plaintiff, Case No. 2:23-cv-02073 (BRM)

v. OPINION

UNITED HEALTHCARE SERVICES, INC., et al.,

Defendant.

MARTINOTTI, DISTRICT JUDGE Before the Court is a Motion to Dismiss Plaintiff Kathryn Murray’s (“Plaintiff”) Third Amended Complaint (“TAC”) (ECF No. 30) filed pursuant to Federal Rule of Civil Procedure 12(b)(6) by Defendant United Healthcare Services, Inc. (“Defendant”). (ECF No. 38-8.) Plaintiff filed an opposition (ECF No. 42), and Defendant filed a reply (ECF No. 47). Having reviewed the parties’ submissions filed in connection with the Motion and having declined to hold oral argument pursuant to Federal Rule of Civil Procedure 78(b), for the reasons set forth below and for good cause having been shown, Defendant’s Motion to Dismiss (ECF No. 38-8) is GRANTED. I. BACKGROUND1 A. Factual Background For purposes of the motion to dismiss, the Court accepts the factual allegations in the TAC (ECF No. 30) as true and draws all inferences in the light most favorable to Plaintiff. See Phillips

1 The Court writes for the parties and assumes familiarity of the facts. Accordingly, in the interest of judicial economy, the Court includes only the facts and procedural background relevant to Defendant’s Motion to Dismiss Plaintiff’s Third Amended Complaint. v. Cnty. of Allegheny, 515 F.3d 224, 228 (3d Cir. 2008). The Court also considers any “document integral to or explicitly relied upon in the complaint.” In re Burlington Coat Factory Sec. Litig., 114 F.3d 1410, 1426 (3d Cir. 1997) (citation omitted). This matter arises from Defendant’s alleged breach of agreements it allegedly made with

Plaintiff to reimburse her or her medical provider for certain surgical procedures. (See ECF No. 30 ¶¶ 5–6.) Defendant is an insurance provider that insured Plaintiff at all relevant times. (See id. ¶¶ 2–3, 7.) Plaintiff is an individual residing in New Jersey who “underwent two [] medically necessary, reasonable, and valuable breast reconstruction surgeries . . . on October 29, 2019 and November []2, 2020.” (Id. ¶¶ 1, 5–6.) Plaintiff alleges Defendant “made clear and definite promises to Plaintiff to grant her a ‘gap exception’ to receive her surgeries . . . and to cover her breast reconstruction surgeries at the ‘in-network’ benefit level [b]ecause Defendant did not have physicians in its network in Plaintiff’s geographic area who could perform the medically necessary surgeries.”2 (Id. ¶¶ 8, 24, 26.) Plaintiff contends that she understood this agreement “to mean that she would only be financially liable for

her ‘in-network’ level of cost sharing . . . and would not owe any monies in excess of those amounts to her medical provider.” (Id. ¶¶ 8, 28.) Plaintiff alleges it was “[i]n reliance on th[ose] foregoing promises” that she underwent her October 29, 2019 and November 2, 2020 surgeries, expecting Defendant to cover the procedures “at the ‘in-network’ benefit level.” (See id. ¶ 9.)

2 A “gap exception” is when an insurance carrier makes an agreement to cover an “out-of-network provider” at the “in-network” benefit level because there are no doctors or healthcare providers in the area to provide the needed services. (See ECF No. 11 ¶ 16; ECF No. 30 ¶ 25.) Because the gap exception letters are integral to the TAC, the Court may consider them when evaluating Defendant’s Motion to Dismiss Plaintiff’s TAC. See Burlington Coat Factory, 114 F.3d at 1426; see also Advanced Orthopedics & Sports Med. Inst., P.C. v. Oxford Health Ins., Inc., Civ. A. No. 21-17221, 2022 WL 1718052, at *3 (D.N.J. May 27, 2022) (considering pre-authorization letter from the defendant-insurer to the plaintiff-health provider where defendant-insurer attached the pre-authorization letter to its motion to dismiss). According to Plaintiff, “on or about March 20, 2020 and November 15, 2020 . . . claim form(s) were prepared and sent to Defendant for reimbursement” of the two surgeries. (Id. ¶¶ 10, 30.) Sometime thereafter, Defendant provided an “explanation of benefits and payment” to Plaintiff’s medical provider, “in the amount(s) of $6,552.48 and $6,504.74 respectively.” (Id. ¶¶

11, 31.) This payment was allegedly “improper,” leaving Plaintiff with a “balance due of $143,495.26 and $18,444.52 respectively with regard to the surgeries she received [on] October 29, 2019 and November 2, 2020[.]” (Id. ¶¶ 13, 33–34.) Plaintiff contends this insufficient payment directly “violat[es] . . . Defendant’s promise to have [Plaintiff’s] personal liability limited to her ‘in network’ benefit level of cost sharing.” (Id. ¶ 14.) Plaintiff further alleges the outstanding balances are “unconscionable.” (Id. ¶¶ 14, 29, 36.) Given these circumstances, Plaintiff brings this action “pursuant to E.R.I.S.A. Section 502(a)(1)(b)” to enforce a plan benefit.3 (Id. ¶ 16.) B. Procedural History On March 28, 2024, this Court granted (ECF No. 28) Defendant’s Motion to Dismiss (ECF No. 22) Plaintiff’s Second Amended Complaint (ECF No. 11). On April 27, 2024, Plaintiff filed a

two-count TAC alleging “an action to enforce a plan benefit pursuant to 29 U.S.C. § 1132” (Count One)4 and promissory estoppel (Count Two).5 (See ECF No. 30 at 5, 10.) On July 10, 2024, Defendant filed a Motion to Dismiss Plaintiff’s TAC. (ECF No. 38-8.) On August 20, 2024,

3 Plaintiff also brought this action “for promissory estoppel” (id. ¶ 16), but later “agree[d] to voluntarily withdraw the Promissory Estoppel cause of action contained in the TAC.” (ECF No. 42 at 17.). Accordingly, the Court does not address this claim herein.

4 ERISA § 502(a)(1)(b) is codified at 29 U.S.C. § 1132.

5 As noted, in her opposition (ECF No. 42) to Defendant’s Motion to Dismiss Plaintiff’s TAC (ECF No. 38-8), Plaintiff agreed to voluntarily withdraw Count Two. (See ECF No. 42 at 17.) Plaintiff filed an opposition. (ECF No. 42.) On September 24, 2024, Defendant filed a reply. (ECF No. 47.) II. LEGAL STANDARD In deciding a motion to dismiss pursuant to Federal Rule of Civil Procedure 12(b)(6), a

district court is “required to accept as true all factual allegations in the complaint and draw all inferences from the facts alleged in the light most favorable to [the non-moving party].” Phillips, 515 F.3d at 228. “[A] complaint attacked by a Rule 12(b)(6) motion to dismiss does not need detailed factual allegations.” Bell Atl. Corp. v. Twombly, 550 U.S. 544, 555 (2007) (citations omitted). However, “a plaintiff’s obligation to provide the ‘grounds’ of his ‘entitle[ment] to relief’ requires more than labels and conclusions, and a formulaic recitation of the elements of a cause of action will not do.” Id. (quoting Papasan v. Allain, 478 U.S. 265, 286 (1986)). A court is “not bound to accept as true a legal conclusion couched as a factual allegation.” Papasan, 478 U.S. at 286.

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MURRAY v. UNITED HEALTHCARE SERVICES, INC., (D.N.J. 2024).

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