MPower Software Serv. v. American Water Works

Superior Court of Pennsylvania·Decided November 20, 2019·No. 2598 EDA 2018·Unpublished

Opinion

NON-PRECEDENTIAL DECISION - SEE SUPERIOR COURT I.O.P. 65.37

MPOWER SOFTWARE SERVICES, : IN THE SUPERIOR COURT OF LLC, AND MPOWER MANAGED : PENNSYLVANIA SERVICES, LLC :

:

:

v. :

:

:

AMERICAN WATER WORKS SERVICE : No. 2598 EDA 2018 COMPANY, INC., AND VIRTUAL : DYNAMIX, LLC :

:

:

APPEAL OF: AMERICAN WATER : WORKS SERVICE COMPANY, INC. :

Appeal from the Judgment Entered August 24, 2018 In the Court of Common Pleas of Bucks County Civil Division at No(s):

2012-8193

MPOWER SOFTWARE SERVICES, : IN THE SUPERIOR COURT OF LLC, AND MPOWER MANAGED : PENNSYLVANIA SERVICES, LLC :

:

:

v. :

:

:

AMERICAN WATER WORKS SERVICE : No. 2763 EDA 2018 COMPANY, INC., AND VIRTUAL : DYNAMIX, LLC :

:

:

APPEAL OF: MPOWER SOFTWARE : SERVICES, LLC AND MPOWER : MANAGED SERVICES, LLC :

Appeal from the Judgment Entered August 24, 2018 In the Court of Common Pleas of Bucks County Civil Division at No(s):

2012-8193

BEFORE: BENDER, P.J.E., DUBOW, J., and COLINS, J.* MEMORANDUM BY BENDER, P.J.E.: FILED NOVEMBER 20, 2019 Appellant, American Water Works Services Company, Inc. (“AW”), appeals and Appellees, mPower Software Services, LLC and mPower Managed Services, LLC (collectively “mPower”), cross-appeal from the August 24, 2018 judgment entered in favor of mPower following a non-jury trial.1 We affirm in part and reverse in part.

This case involves an intricate, convoluted contract dispute. After the non-jury trial, which lasted several weeks, the trial court issued a comprehensive and detailed opinion containing 766 findings of fact. In the interest of brevity, we summarize them, in most pertinent part, as follows. 2 mPower is an information technology solutions company with a principal place of business in New Jersey, and AW is a water company with a

* Retired Senior Judge assigned to the Superior Court.

1 mPower Managed Services, LLC is a subsidiary of mPower Software Services, LLC. See Findings of Fact and Conclusions of Law (“FFCL”), 7/1/2016, at ¶ 3. mPower Managed Services was added as a plaintiff during trial, and the trial court discerned that its claims and allegations were identical to those set forth in the complaint of mPower Software Services. Id. at 2. The trial court found that “[a]t all times during the parties’ business relations … AW made no distinction between mPower Software Services and mPower Managed Services, and referred to them as ‘mPower.’” Id. at ¶ 7. Similarly, “[a]t all times, through the testimony of its own witnesses, AW acknowledged that it used the name ‘mPower’ to mean either or both mPower Software Services and mPower Managed Services.” Id. at ¶ 8. Thus, unless otherwise specified, we also refer to either or both of these entities as “mPower.”

2 When necessary, in our analysis of the parties’ issues infra, we provide further facts relevant to specific issues.

headquarters in New Jersey. See FFCL at ¶¶ 1, 2, 6. In 2010, AW contacted mPower and requested that it develop a business plan to determine the costs for the total migration of AW’s computer network to a new Windows operating system, and assist it with other issues related to infrastructure. Id. at ¶ 11.

On October 1, 2010, mPower and AW entered into a contract referred to as the ‘Master Services Agreement’ (“MSA”), which was drafted by AW and set forth the general terms and conditions of the work AW expected mPower to complete. Id. at ¶¶ 12-14. Under the MSA, the parties agreed to enter into ‘Statements of Work’ (“SOW”), which governed the terms, conditions, scope of work, and compensation for various projects and — pursuant to AW’s policy — could only last for a period not greater than one year. Id. at ¶¶ 20- 21. The SOWs introduced work and defined the terms for projects, and mPower performed its actual work pursuant to the individual SOW. Id. at ¶¶ 26-27. In addition, AW had a policy that any change to an SOW required a ‘Project Change Request’ (“PCR”), detailing the nature, reason, and impact of the proposed change. Id. at ¶¶ 29-32. AW employees had the responsibility of ensuring that a PCR was signed to cover all work performed, but not originally included, in an SOW. Id. at ¶ 34. As a federally regulated company, AW was required to have SOWs and PCRs in place before any vendor, including mPower, performed work for it. Id. at ¶¶ 35, 36. In order for mPower to begin work while the parties finalized the terms of unexecuted PCRs or SOWs, the parties executed a ‘Letter of Intent’ (“LOI”), which was a short-term ‘work order’ that helped them better transition between projects. Id. at ¶¶ 41, 43-

44. Despite these policies and requirements, the parties frequently entered into verbal agreements for work, which AW expected mPower to perform. Id. at ¶ 39. AW authorized mPower to begin work on occasion without any signed SOW, PCR, LOI, or other written documentation in place, and AW never requested that mPower not perform the expected work because of any unsigned documents. Id. at ¶¶ 46, 48.

AW was so satisfied with mPower’s initial work that it made mPower the sole vendor for its ‘Enterprise Image Deployment’ (“EID”) project, which was expected to last numerous years and involved transitioning AW’s computer system to a new Windows Operating System. Id. at ¶¶ 18, 19, 24. For this project, mPower had to work with 18 of AW’s company departments. Id. at ¶ 57.3 As part of the EID project, AW was obligated to identify an AW employee from each of these 18 departments to work jointly with mPower personnel to decide which applications would be kept or removed from each of the department’s systems. Id. at ¶¶ 58-60. This process of mPower’s meeting with an AW employee and making decisions regarding applications would typically take a few hours, and mPower could not perform its work until an AW employee made decisions on applications. Id. at ¶¶ 61, 62.

On or about February 21, 2012, pursuant to the MSA, the parties executed SOW 6, the most complex and time-intensive SOW. Id. at ¶¶ 86,

87, 117. Under SOW 6, mPower was to ‘standardize’ AW’s software

3These company departments are also known as ‘lines of business’ or ‘LOBs’. See FFCL at ¶¶ 54, 56.

application library — i.e., determine whether a department should keep or retire an application — in connection with the EID project. Id. at ¶¶ 64, 91. mPower’s standardization work pursuant to SOW 6 was a continuation of the same work it completed pursuant to earlier SOWs — namely SOW 2 — and some of the completion criteria under these SOWs overlapped. Id. at ¶¶ 92, 93. Accordingly, for the reasons described supra, mPower continued to have to rely on AW’s cooperation and employees to perform its work. Id. at ¶ 120.

SOW 6 contained several notable provisions. Section 3.3 of SOW 6 set forth that, if either party requested a change affecting schedule, quality, resources, or price, the parties needed to complete a PCR for the change. Id. at ¶ 95. Nevertheless, despite this language, “the parties agreed by conduct and verbally[] to operate without signed PCRs.” Id. at ¶ 96. Additionally, Section 5.0 of SOW 6 governed ‘Milestones and Deliverables,’ which were completion criteria or tangible objects that the parties could identify to demonstrate that mPower completed work, met the milestones, and was entitled to payment. Id. at ¶¶ 105, 108. In short, the work product that AW purchased from mPower constituted a deliverable, and the completion of a task comprised a milestone. Id. at ¶ 109. Specifically, Section 5.1 of SOW 6 addressed ‘Milestones,’ and provided that “[u]pon completion of each milestone, [mPower] will issue a milestone completion letter … for approval by [AW]. [mPower] will invoice [AW] for each milestone payment upon receipt of the respective executed milestone completion letter.” Id. at ¶ 106 (footnote omitted; some brackets added). Because of this provision, AW

completely controlled the process of approving milestone completion letters. Id. at ¶ 112.

Under SOW 6, AW agreed to pay mPower approximately $3.7 million.

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