MPower Software Serv. v. American Water Works

CourtSuperior Court of Pennsylvania
DecidedNovember 20, 2019
Docket2598 EDA 2018
StatusUnpublished

This text of MPower Software Serv. v. American Water Works (MPower Software Serv. v. American Water Works) is published on Counsel Stack Legal Research, covering Superior Court of Pennsylvania primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
MPower Software Serv. v. American Water Works, (Pa. Ct. App. 2019).

Opinion

J-A24003-19

NON-PRECEDENTIAL DECISION - SEE SUPERIOR COURT I.O.P. 65.37

MPOWER SOFTWARE SERVICES, : IN THE SUPERIOR COURT OF LLC, AND MPOWER MANAGED : PENNSYLVANIA SERVICES, LLC : : : v. : : : AMERICAN WATER WORKS SERVICE : No. 2598 EDA 2018 COMPANY, INC., AND VIRTUAL : DYNAMIX, LLC : : : APPEAL OF: AMERICAN WATER : WORKS SERVICE COMPANY, INC. :

Appeal from the Judgment Entered August 24, 2018 In the Court of Common Pleas of Bucks County Civil Division at No(s): 2012-8193

MPOWER SOFTWARE SERVICES, : IN THE SUPERIOR COURT OF LLC, AND MPOWER MANAGED : PENNSYLVANIA SERVICES, LLC : : : v. : : : AMERICAN WATER WORKS SERVICE : No. 2763 EDA 2018 COMPANY, INC., AND VIRTUAL : DYNAMIX, LLC : : : APPEAL OF: MPOWER SOFTWARE : SERVICES, LLC AND MPOWER : MANAGED SERVICES, LLC :

Appeal from the Judgment Entered August 24, 2018 In the Court of Common Pleas of Bucks County Civil Division at No(s): 2012-8193 J-A24003-19

BEFORE: BENDER, P.J.E., DUBOW, J., and COLINS, J.*

MEMORANDUM BY BENDER, P.J.E.: FILED NOVEMBER 20, 2019

Appellant, American Water Works Services Company, Inc. (“AW”),

appeals and Appellees, mPower Software Services, LLC and mPower Managed

Services, LLC (collectively “mPower”), cross-appeal from the August 24, 2018

judgment entered in favor of mPower following a non-jury trial.1 We affirm in

part and reverse in part.

This case involves an intricate, convoluted contract dispute. After the

non-jury trial, which lasted several weeks, the trial court issued a

comprehensive and detailed opinion containing 766 findings of fact. In the

interest of brevity, we summarize them, in most pertinent part, as follows. 2

mPower is an information technology solutions company with a principal

place of business in New Jersey, and AW is a water company with a

____________________________________________

* Retired Senior Judge assigned to the Superior Court.

1 mPower Managed Services, LLC is a subsidiary of mPower Software Services, LLC. See Findings of Fact and Conclusions of Law (“FFCL”), 7/1/2016, at ¶ 3. mPower Managed Services was added as a plaintiff during trial, and the trial court discerned that its claims and allegations were identical to those set forth in the complaint of mPower Software Services. Id. at 2. The trial court found that “[a]t all times during the parties’ business relations … AW made no distinction between mPower Software Services and mPower Managed Services, and referred to them as ‘mPower.’” Id. at ¶ 7. Similarly, “[a]t all times, through the testimony of its own witnesses, AW acknowledged that it used the name ‘mPower’ to mean either or both mPower Software Services and mPower Managed Services.” Id. at ¶ 8. Thus, unless otherwise specified, we also refer to either or both of these entities as “mPower.”

2 When necessary, in our analysis of the parties’ issues infra, we provide further facts relevant to specific issues.

-2- J-A24003-19

headquarters in New Jersey. See FFCL at ¶¶ 1, 2, 6. In 2010, AW contacted

mPower and requested that it develop a business plan to determine the costs

for the total migration of AW’s computer network to a new Windows operating

system, and assist it with other issues related to infrastructure. Id. at ¶ 11.

On October 1, 2010, mPower and AW entered into a contract referred

to as the ‘Master Services Agreement’ (“MSA”), which was drafted by AW and

set forth the general terms and conditions of the work AW expected mPower

to complete. Id. at ¶¶ 12-14. Under the MSA, the parties agreed to enter

into ‘Statements of Work’ (“SOW”), which governed the terms, conditions,

scope of work, and compensation for various projects and — pursuant to AW’s

policy — could only last for a period not greater than one year. Id. at ¶¶ 20-

21. The SOWs introduced work and defined the terms for projects, and

mPower performed its actual work pursuant to the individual SOW. Id. at ¶¶

26-27. In addition, AW had a policy that any change to an SOW required a

‘Project Change Request’ (“PCR”), detailing the nature, reason, and impact of

the proposed change. Id. at ¶¶ 29-32. AW employees had the responsibility

of ensuring that a PCR was signed to cover all work performed, but not

originally included, in an SOW. Id. at ¶ 34. As a federally regulated company,

AW was required to have SOWs and PCRs in place before any vendor, including

mPower, performed work for it. Id. at ¶¶ 35, 36. In order for mPower to

begin work while the parties finalized the terms of unexecuted PCRs or SOWs,

the parties executed a ‘Letter of Intent’ (“LOI”), which was a short-term ‘work

order’ that helped them better transition between projects. Id. at ¶¶ 41, 43-

-3- J-A24003-19

44. Despite these policies and requirements, the parties frequently entered

into verbal agreements for work, which AW expected mPower to perform. Id.

at ¶ 39. AW authorized mPower to begin work on occasion without any signed

SOW, PCR, LOI, or other written documentation in place, and AW never

requested that mPower not perform the expected work because of any

unsigned documents. Id. at ¶¶ 46, 48.

AW was so satisfied with mPower’s initial work that it made mPower the

sole vendor for its ‘Enterprise Image Deployment’ (“EID”) project, which was

expected to last numerous years and involved transitioning AW’s computer

system to a new Windows Operating System. Id. at ¶¶ 18, 19, 24. For this

project, mPower had to work with 18 of AW’s company departments. Id. at

¶ 57.3 As part of the EID project, AW was obligated to identify an AW

employee from each of these 18 departments to work jointly with mPower

personnel to decide which applications would be kept or removed from each

of the department’s systems. Id. at ¶¶ 58-60. This process of mPower’s

meeting with an AW employee and making decisions regarding applications

would typically take a few hours, and mPower could not perform its work until

an AW employee made decisions on applications. Id. at ¶¶ 61, 62.

On or about February 21, 2012, pursuant to the MSA, the parties

executed SOW 6, the most complex and time-intensive SOW. Id. at ¶¶ 86,

87, 117. Under SOW 6, mPower was to ‘standardize’ AW’s software ____________________________________________

3These company departments are also known as ‘lines of business’ or ‘LOBs’. See FFCL at ¶¶ 54, 56.

-4- J-A24003-19

application library — i.e., determine whether a department should keep or

retire an application — in connection with the EID project. Id. at ¶¶ 64, 91.

mPower’s standardization work pursuant to SOW 6 was a continuation of the

same work it completed pursuant to earlier SOWs — namely SOW 2 — and

some of the completion criteria under these SOWs overlapped. Id. at ¶¶ 92,

93. Accordingly, for the reasons described supra, mPower continued to have

to rely on AW’s cooperation and employees to perform its work. Id. at ¶ 120.

SOW 6 contained several notable provisions. Section 3.3 of SOW 6 set

forth that, if either party requested a change affecting schedule, quality,

resources, or price, the parties needed to complete a PCR for the change. Id.

at ¶ 95. Nevertheless, despite this language, “the parties agreed by conduct

and verbally[] to operate without signed PCRs.” Id. at ¶ 96. Additionally,

Section 5.0 of SOW 6 governed ‘Milestones and Deliverables,’ which were

completion criteria or tangible objects that the parties could identify to

demonstrate that mPower completed work, met the milestones, and was

entitled to payment. Id.

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MPower Software Serv. v. American Water Works, Counsel Stack Legal Research, https://law.counselstack.com/opinion/mpower-software-serv-v-american-water-works-pasuperct-2019.