Morrison v. Synovus Bank

CourtDistrict Court, S.D. Florida
DecidedAugust 3, 2025
Docket1:25-cv-20895
StatusUnknown

This text of Morrison v. Synovus Bank (Morrison v. Synovus Bank) is published on Counsel Stack Legal Research, covering District Court, S.D. Florida primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Morrison v. Synovus Bank, (S.D. Fla. 2025).

Opinion

UNITED STATES DISTRICT COURT SOUTHERN DISTRICT OF FLORIDA

Case No. 25-cv-20895-BLOOM/Elfenbein

ZANNEISHA MORRISON, Plaintiff, v. SYNOVUS BANK, Defendant. ____________________________/ ORDER ON MOTION TO DISMISS THIS CAUSE is before the Court upon Defendant Synovus Bank’s (“Synovus”) Motion to Dismiss Counts IV through IX of Plaintiff’s Complaint, ECF No. [18]. Plaintiff Zanneisha Morrison (“Morrison”) filed a Response in Opposition, ECF No. [21], to which Synovus filed a Reply, ECF No. [22]. The Court has reviewed the Motion, the supporting and opposing submissions, the record, and is otherwise fully advised. For the reasons that follow, Synovus’s Motion is granted in part and denied in part. I. BACKGROUND Morrison was employed by Synovus as a Vice President, Retail Market Manager from July 2023 to April 2024. ECF No. [1] ¶¶ 9, 26. On February 25, 2025, Morrison filed a lawsuit alleging that Synovus subjected her to race discrimination, retaliation, and a hostile work environment. Id. ¶ 11. Morrison asserts that, despite her exceptional job performance, Synovus engaged in a pattern of escalating hostility and discrimination against her. Id. ¶ 14. Morrison contends that this pattern culminated in pretextual discipline and ultimate termination, all in retaliation for her protected complaints of race discrimination. Id. Morrison alleges that Synovus maintained a racially hostile work environment, reinforced by use of racial tropes and microaggressions throughout the workplace. Id. ¶ 30. Morrison, a Black

woman, noticed from the early days of her employment that Synovus’s non-Black employees were treated more favorably. Id. ¶ 15. Morrison “was often told to watch her tone and was demeaned and referred to as a ‘young lady’ in a condescending manner,” while her non-Black coworkers were addressed by proper professional titles. Id. ¶ 31. One of Morrison’s non-Black coworkers received preferential treatment including the permission “to take [Morrison’s] sales credits, directly undermining [her] ability to meet key performance metrics and earn bonuses.” Id. ¶¶ 15- 16. In September 2023, Morrison brought these disparities to the attention of four of her non-Black colleagues: her manager, the coworker receiving preferential treatment, the Senior Regional Sales Performance Partner, and the Executive Director of Consumer Banking. Id. ¶ 17. No corrective action was taken. Id.

In December 2023, Morrison filed a formal complaint with Synovus’s Human Resources Department, citing racial discrimination by her manager and another co-worker. Id. ¶ 18. Morrison’s complaint was originally assigned to a Black HR representative, but the representative was suddenly removed and replaced by a non-Black representative. Id. ¶ 19. Shortly thereafter, Morrison received notice that Synovus refused to speak with her witnesses and had stopped investigating her claims. Id. ¶ 20. Morrison alleges that Synovus failed to conduct a meaningful investigation and ultimately dismissed Morrison’s complaint. Id. ¶ 21. Instead, Synovus subjected her to retaliatory discipline immediately following her complaints. Id. ¶ 22. Synovus’s disciplinary policy required progressive discipline beginning with verbal counseling, then written warnings, before issuing a “Final Warning.” Id. ¶ 23. However, in February 2024, Synovus issued Morrison a “Final Warning” — the first disciplinary action she had ever received. Id. ¶ 22. Morrison was terminated on April 23, 2024. Id. ¶ 26. Despite documented

evidence of Morrison’s good job performance, Synovus stated that Morrison was terminated because she was not meeting her performance goals. Id. Unlike her non-Black coworkers, Morrison was systematically denied resources, business opportunities, and institutional support. Id. ¶ 33. Synovus’s pattern of discrimination and retaliation caused her significant financial losses, reputation damage, humiliation, embarrassment, and emotional distress. Id. ¶ 34. Synovus created a toxic and oppressive work environment, which caused Morrison stress, anxiety, paranoia, panic attacks, and difficulty sleeping. Id. ¶ 35. On June 6, 2024, Morrison filed her Charge of Discrimination with the United States Equal Employment Opportunity Commission (“EEOC”). ECF No. [18-2] at 2. On November 20, 2024, the EEOC electronically issued its Determination and Notice of Rights (“Notice”) on its public

portal and emailed Morrison to inform her the document was available to download. ECF No. [18- 3] at 3-4. With “no determination” as to the violations alleged, the electronic Notice informed Morrison “of the dismissal of [her] charge and of [her] right to sue.” ECF No. [18-2] at 2. The Notice stated that that if she chose to file a lawsuit under federal law in federal or state court, her “lawsuit must be filed WITHIN 90 DAYS of [her] receipt of this notice.” Id. Ninety-seven (97) days later, on February 25, 2025, Morrison filed the present action, asserting claims of Disparate Treatment under 42 U.S.C. § 1981 (Count I), Hostile Work Environment under 42 U.S.C. § 1981 (Count II), Retaliation under 42 U.S.C. § 1981 (Count III), Disparate Treatment under Title VII (Count IV), Retaliation under Title VII (Count V), Hostile Work Environment under Title VII (Count VI), Disparate Treatment under the Florida Civil Rights Act of 1992 (“FCRA”), Fla. Stat. § 760.10 et seq, (Count VII), Retaliation under the FCRA (Count VIII), and Hostile Work Environment under the FCRA (Count IX). ECF No. [1]. Synovus’s Motion seeks dismissal of Counts IV through IX of Morrison’s Complaint and

argues that the Title VII and FCRA claims are time-barred as Morrison failed to file her Complaint within 90 days of receipt of the EEOC Notice. ECF No. [18] at 6. Morrison responds that the lateness in filing her Complaint is excusable under the doctrine of equitable tolling, she demonstrated diligence in asserting her rights, and there is no prejudice to Synovus. ECF No. [21] at 7. Morrison maintains that equitable tolling is justified because, due to technical difficulties, she did not access the EEOC’s Notice until November 28 or 29, 2024. Id. at 4. She believed the 90- day period began only when she accessed the document, giving her until February 26 or 27, 2025, to file suit. Id. She argues that she was unrepresented by counsel at the time and has otherwise diligently pursued her rights, warranting equitable tolling in this case. Id. at 7. Synovus replies that Morrison is not entitled to equitable tolling, which only applies in extraordinary circumstances.

ECF No. [22] at 3. II. LEGAL STANDARD When ruling on a Rule 12(b)(6) motion to dismiss, a court generally focuses on the complaint itself. Bickley v. Caremark RX, Inc., 461 F.3d 1325, 1329 n.7 (11th Cir. 2006) (“A court is generally limited to reviewing what is within the four corners of the complaint on a motion to dismiss.”). Federal Rule of Civil Procedure 8(a)(2) requires pleadings to contain “a short and plain statement of the claim showing that the pleader is entitled to relief.” Fed. R. Civ. P. 8(a)(2).

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