THOMAS, Judge.
In July 2011, the Montgomery County Department of Human Resources (“DHR”) obtained custody of T.C., J.N., and A.C. (hereinafter referred to collectively as “the children”) after T.C., who was two weeks old at that time, was admitted to Children’s Hospital of Alabama (“Children’s Hospital”) for treatment for a skull fracture and an oblique fracture of the his left femur.1 A.S.N. (“the mother”) reported that she had left T.C. in the middle of the bed while she went to the bathroom; she surmised that T.C. might have been injured when J.N., who. was then two years old, jumped on the bed. J.E.C.2 (“the father”) was not in the home when the injuries occurred. Although T.C. was injured on a Wednesday, the mother did not take T.C. to see a physician until Friday because, she reported, she lacked transportation. DHR conducted a child-abuse-ahd-neglect (“CA/N”) investigation, which resulted in a finding of “indicated” against the parents for inadequate supervision. See Ala.Code 1975, § 26-14-8(a)(l). The children were found dependent in October 2011.
On October 28, 2012, DHR filed petitions in the Montgomery Juvenile Court (“the juvenile court”) to terminate the parental rights of the parents to the children.3 DHR amended those petitions to [664]*664assert abandonment as a ground for termination of the father’s parental rights in June 2014. For reasons unclear from the record, the termination-of-parental-rights trial was not held until February 5, 2015, over two years after the petitions were initially filed.4 After the trial, at which the parents failed to appear, the juvenile court entered an identical judgment in each case on July 9, 2015.5 In those judgments, the juvenile court declined to terminate the parental rights of the parents.
DHR timely appealed. On appeal, DHR seeks our review of whether the juvenile court’s judgments declining to terminate the parents’ parental rights are plainly and palpably wrong or unsupported by the evidence. After careful consideration of the entire record, we reverse the judgments and remand the cause with instructions to the juvenile court to enter judgments terminating the parental rights of both the mother and the father to the children.
“A juvenile court is required to apply a two-pronged test in determining whether to terminate parental rights: (1) clear and convincing evidence must support a finding that the child is dependent; and (2) the court must properly consider and reject all viable alternatives to a termination of parental rights. Ex parte Beasley, 564 So.2d 950, 954 (Ala.1990).”
B.M. v. State, 895 So.2d 319, 331 (Ala.Civ.App.2004). A juvenile court’s judgment terminating parental rights must be supported by clear and convincing evidence. Bowman v. State Dep’t of Human Res., 534 So.2d 304, 305 (Ala.Civ.App.1988). “Clear and convincing evidence” is “ ‘[e]vi-dence that, when weighed against evidence in opposition, will produce in the mind of the trier of fact a firm conviction as to each essential element of the claim and a high probability as to the correctness of the conclusion.’ ” L.M. v. D.D.F., 840 So.2d 171, 179 (Ala.Civ.App.2002) (quoting Ala. Code 1975, § 6-ll-20(b)(4)). “[A juvenile] court’s decision in proceedings to terminate parental rights is presumed to be correct when the decision is based upon ore tenus evidence, and such a decision based upon such evidence will be set aside only if the record shows it to be plainly and palpably wrong.” Ex parte State Dep’t of Human Res., 624 So.2d 589, 593 (Ala.1993). ■ Put another way, “the [juvenile] court’s determination on these matters is presumed correct on appeal, and we will not reverse absent a determination that the judgment of the [juvenile] court is so unsupported by the evidence as to be plainly and palpably wrong.” H.M.W. v. Mobile Cty. Dep’t of Human Res., 631 So.2d 1049, 1050 (Ala.Civ.App.1993).
The termination of parental rights is governed by Ala.Code 1975, § 12-15-319. That statute reads, in part:
“(a) If the juvenile court finds from clear and convincing evidence, competent, material, and relevant in nature, that the parents of a child are unable or unwilling to discharge their responsibilities to and for the child, or that the conduct or condition of the parents renders them unable to properly care [665]*665for the child and that the conduct or condition is unlikely to change in the foreseeable future, it may terminate the parental rights of the parents. In determining whether or not the parents are unable or unwilling to discharge their responsibilities to and for the child and to terminate the parental rights, the juvenile court shall consider the following factors including, but not limited to, the following:
“(1) That the parents have abandoned the child, provided that in these cases, proof shall not be required of reasonable efforts to prevent removal or reunite the child with the parents.
“(2) Emotional illness, mental illness, or mental deficiency of the parent, or excessive use of alcohol or controlled substances, of a duration or nature as to render the parent unable to care for needs of the child.
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“(6) Unexplained serious physical injury to the child under those circumstances as would indicate that the injuries resulted from the intentional conduct or willful neglect of the parent.
“(7) That reasonable efforts by the Department of Human Resources or licensed public or private child care agencies leading toward the rehabilitation of the parents have failed.
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“(10) Failure by the parents to maintain regular visits with the child in accordance with a plan devised by the Department of Human Resources, or any public or licensed private child care agency, and agreed to by the parent.
“(11) Failure by the parents to maintain consistent contact or communication with the child.
“(12) Lack of effort by the parent to adjust his or her circumstances to meet the needs of the child in accordance with agreements reached, including agreements reached with local departments of human resources or licensed child-placing agencies, in an administrative review or a judicial review.”
DHR presented the testimony of three witnesses at the trial: LaToya Harrell, the DHR caseworker assigned to the family; S.C., the foster parent of T.C.; and A.M.L., the former foster parent of J.N. and A.C. The testimony of A.M.L. and S.C. was brief. A.M.L. testified that she desired to again serve as a foster or adoptive parent to J.N. and A.C.; she said that J.N. had developed some behavioral problems, which, she said, had been addressed with medication and therapy. S.C. testified that T.C. required special care for autoimmune neutropenia and that he had frequent medical appointments to address his injuries and his autoimmune disorder, including at least two appointments per month at Children’s Hospital. S.C. also testified that the parents had not attended any of T.C.’s doctor’s appointments or surgeries. He further testified that T.C. visited with J.N. and A.C. regularly and that he intended to continue to foster a relationship between T.C. and his siblings.
Harrell testified at much greater length regarding DHR’s efforts to rehabilitate the parents. She testified that the children first came into DHR’s care because of T.C.’s injuries. She explained that the parents were not charged with abusing T.C. but that, as a result of the C/AN investigation, they had been found “indicated” for inadequate supervision of the children. See § 26-14-8(a)(l). Harrell said that DHR had provided several services to the parents, including random drug testing, referral to drug-treatment programs, “FOCUS” services to aid in reuniting the family, parenting classes, trans[666]*666portation to visitation, and visitation with the childi’en. She explained that the initial individualized service plan (“ISP”) for the parents required them to seek drug assessment and treatment, to complete parenting classes, to find and maintain employment, to secure stable housing, and to undergo a domestic-violence assessment.
According to Harrell, the parents last visited with T.C. in September 2013, and they last visited with J.N. and A.C. in April 2014. The August 22, 2012, ISP indicates that the parents’ visitation with the children was suspended in August 2012 because of the parents’ noncompliance with their drug screens; none of ISPs from the following months indicate when the parents’ visitation rights were reinstated, but the February 13, 2014, ISP indicates that visitation with the children would “continue” on certain days and times, indicating that visitation had resumed.6 Although the ISPs contained in the record reflect that DHR had undertaken to provide transportation to the parents to visitations with the children beginning in October 2011, Harrell testified that DHR had stopped providing the parents transportation to visitations “around March of 2012” because the parents had missed several recent visits; the April 18, 2012, ISP contained in the record indicates that transportation services for visitations were actually terminated on April 18, 2012.7 According to Harrell, DHR terminated transportation services for the parents because the parents were not availing themselves of the services as indicated by three consecutive missed visits and because of a shortage of case aides available to provide transportation.
In addition, although Harrell did not testify to this fact, the ISP dated April 18, 2012, added as a goal for the parents securing “access to reliable transportation.” The ISP states specifically that the goal was added because of the parents’ transportation difficulties and indicates that “[rjeliable transportation will be an essential responsibility when working toward[ ] reunification to ensure that the children’s medical needs are able to be met.” In August 2012, the ISP was updated to include as a requirement that each parent would acquire and maintain a valid driver’s license; the transportation goal in the ISP included the requirement that each parent resolve any traffic tickets or fines that might be an impediment to receiving or reinstating a driver’s license, which requirement the mother had yet to complete in August 2014, when DHR added to the ISP the notation that the mother still had $100 in traffic-related fines outstanding.
Harrell testified that the mother had admitted to her that she used marijuana. The mother tested positive for marijuana in hair-follicle testing conducted on August 23, 2012, and October 22, 2012; she tested positive for cocaine in hair-follicle testing conducted on January 16, 2014. The mother failed to appear for drug tests when required on August 11, 2014, April 25, 2013, April 11, 2013, August 9, 2012, and September 14, 2011; Harrell testified and the ISPs reflect that the parents were informed that a failure to appear at a drug screen would result in the screen being considered positive.
According to Harrell, the mother began the Chemical Addictions Program [667]*667(“CAP”), a drug-treatment program in August 2012. However, according to Harrell, the mother did not complete the program, and the CAP records indicate that the mother was terminated from the program for noncompliance in December 2012 because she had missed several drug screens, had failed to pay for some of her drug screens, and had missed both group and individual counseling sessions. The CAP records also indicate that the mother’s progress during her treatment changed from satisfactory to fair between October and November. Those notes also indicate that the CAP counselor, had urged the mother to find employment so that she could pay for her drug screens. Although the ISPs reflect that drug treatment was a required component of rehabilitation, they do not reflect that the mother completed any other program; the August 11, 2014, ISP reflects that the mother was referred to a drug-treatment program located closer to her residence at that time, but no information regarding whether the mother had entered that program appears in the record.
The record reflects that the mother was unemployed during most of the time between the children’s removal and. the termination-of-parental-rights trial. Harrell testified and the August 22, 2012, ISP reflects that the mother was referred to Vocational Rehabilitation Services (“VRS”) in August 2012 for assistance in seeking and retaining employment. The March 8, 2013, ISP indicates that the mother was employed at a restaurant at that time. However, the May 16, 2013, ISP reflects that the mother was no longer employed. The August 11, 2014, ISP reflects that the mother was instructed to see the counselor at VRS to re-enroll in VRS’s program to assist her in seeking further employment. The record contains no evidence regarding whether the mother had resumed the program at VRS or whether she may have secured employment between the August 11,2014, ISP and the date of trial.
The parents were required to attend parenting classes as part of their reunification plan. They attended parenting classes conducted by an entity called “Tools of Choice” and completed the necessary course work; however, an August 30, 2012, note on the August 22, 2012, ISP indicates that the parents had had only three months after completing their course work to complete the in-home supervision portion of the classes and that the three-month period had expired in June 2012. The March 8, 2013, ISP indicates that the parents were informed that they needed to contact Stephanie Roberts at Tools of Choice by April 5, 2013, to arrange to take a test to qualify for the in-home portion of the classes; the May 16, 2013, ISP reflects that neither parent contacted Roberts to make arrangements to take the test related to the parenting classes. The August 11, 2014, ISP states that the “parents must retake parenting classes.”
The May 16, 2013, ISP reflects that the parents were also provided FOCUS services to aid in family reunification. The ISP stated that both parents would have to comply with the requirements for receiving the services, which included remaining drug-free, for them to continue. According to the July 9, 2013, ISP, FOCUS services were terminated because the father had tested positive for cocaine.
The parents also underwent a domestic-violence assessment as part- of the reunification plan. Both parents denied domestic violence in the relationship, and DHR removed the requirement that the parents undergo counseling, because the assessment report contained no recommendations. Harrell testified, however, that she had received information from the mother that had led Harrell to believe that domestic violence had occurred in the household. [668]*668In fact, DHR provided counseling for the children to address domestic-violence issues. Harrell testified that she had seen a police report regarding an alleged domestic-violence incident between the parents in May 2014; no details of the incident were discussed, and the police report was not admitted into evidence.
Harrell testified on direct examination that, although the mother had lived in only two different residences while the children were in DHR’s care, the mother had not secured “stable housing.” Harrell testified that the mother had lived with the father’s grandmother and that, at the time of trial, the mother was living with her grandmother, E.N. (“the great-grandmother”). On cross-examination, however, Harrell testified that she did not mean to say that the mother never achieved “stable housing” and that she did not mean to imply that the mother was required to live independently. In fact, Harrell explained that the ISPs did not require the mother to live independently. Harrell indicated that, despite the mother’s having achieved stable housing, the mother may not have achieved suitable housing; Harrell testified that the mother had “indicated to [Harrell] that things weren’t in order in [the great-grandmother’s] house and never allowed [Harrell] to visit there to determine suitability.”
Harrell admitted that DHR had required the mother to undergo a psychological evaluation as a part of the services provided by VRS. According to Harrell, the mother’s IQ as reflected in VRS’s evaluation was 75, which Harrell described as low or borderline. The juvenile court questioned whether the services offered the mother were tailored to what the juvenile court perceived to be her limitations; Harrell explained that, at times, accommodations were made for those with mental limitations, but, she said, the mother had not presented as someone with limited mental functioning. In addition, Harrell stated that the mother had never asked for additional assistance with any of the materials provided in conjunction with any class or program or with any of the tasks required of her. Although the testimony regarding the mother’s IQ score was admitted, the juvenile court excluded the mother’s psychological examination from evidence.
Harrell testified, as noted above, that the father last visited T.C. in September 2013 and V.N. and A.C. in April 2014. She also testified that she had last had contact with the father in April 2014. She said that she had no telephone number by which to contact the father, that the father’s last known residence had been destroyed, and that neither the mother, nor the father’s mother, nor the father’s last employer had an address or other method by which to contact the father. The father’s counsel admitted that he had last had contact with the father in 2013. Thus, it was apparent that the father’s whereabouts were unknown at the time of trial and had been unknown to DHR for approximately nine months, despite DHR’s attempts to secure contact information for the father.8
Regarding the search for relative resources, Harrell testified that she had asked the mother several times at several ISP meetings for the names and contact information of any relatives who might be interested in assuming custody of the children but that the mother had provided only a few names. Harrell further testified that DHR had contacted R.E. and G.M., aunts of the mother, both of whom [669]*669had indicated that they would be unable to assume custody of the children. In addition, Harrell said, DHR had contacted N.C., the father’s sister, and K.N., the mother’s sister, both of whom had initially indicated interest in assuming custody of the children; however, neither woman had completed the process to be considered, which included submitting information required for background checks. Harrell testified that DHR had also contacted the great-grandmother, who had indicated that she was not in a position to take the children because she- lacked sufficient space for them, and T.N., a cousin of the mother, who also stated that she was unable to assume custody of the children.
In its judgments, the juvenile court concluded that DHR had not made reasonable efforts to rehabilitate the parents. In reaching this conclusion, the juvenile court relied in large part on what it described as DHR’s failure to provide appropriate transportation services for the parents so that they could meet the goals set for them in the ISPs. The juvenile court noted that the parents visited less frequently after DHR terminated transportation services in April 2012. Because the mother lived in rural Montgomery County, had no driver’s license, and had no access to public transportation, the juvenile court commented, DHR should have been aware that transportation was an issue for her; thus, it concluded that DHR had not made reasonable efforts in this regard.
' The juvenile court next indicated that DHR had improperly determined that the mother did not have a stable home despite the fact that she had lived in only two places—-with the father’s grandmother and with the great-grandmother—after the children entered DHR’s care in 2011. Regarding DHR’s alleged complaint that the mother could not live independently, the juvenile court stated that the mother was a high-school dropout who became pregnant at 16 and who had no substantial employment history; thus, the juvenile court reasoned, DHR’s requiring the mother, who was 24 years old at the time of trial, to find independent housing was not a reasonable expectation. In fact, the juvenile court commented that “[i]t sometimes appears that DHR is out of touch with reality or [has] lost sight of its mission.”
The juvenile court also found fault with what it characterized as DHR’s failure to use reasonable efforts to assist the mother in locating employment. According to the juvenile court, DHR merely referred the mother to VRS “and did nothing else to assist the [mother] with attaining and maintaining employment.” The juvenile court stated that, because the lack of employment arises frequently in dependency and termination-of-parental-rights cases, “[i]t would seem that DHR would be prepared to address this issue in a meaningful way outside [its] office.”
In its lengthy judgments, the juvenile court continued to express displeasure over DHR’s efforts in this case. Regarding the parenting classes, the juvenile court again found that DHR had not made reasonable efforts, stating that the parents’ failure to complete parenting classes was “closely related” to DHR’s failure to provide appropriate transportation services to the parents. Furthermore, the juvenile court determined that DHR had not made reasonable efforts to rehabilitate the mother because DHR had failed to follow the recommendations of the psychologist set out in a psychological evaluation performed on the mother at DHR’s request in 2012. The juvenile court also stated that DHR had not taken any steps to address domestic violence that DHR suspected was occurring after the parents denied domestic violence in their domestic-violence assessment in 2011; rather inconsistently, the juvenile court noted that [670]*670DHR had not presented evidence of any domestic violence between the parties, although it noted that reference had been made to an incident in 2014. Finally, the juvenile court apparently concluded that DHR had not made reasonable efforts to address the parents’ drug use, noting that the father’s most recent drug screens in January 2014 had been negative, which, the juvenile court stated, indicated progress.
Ultimately, based upon what it determined to be DHR’s failure to make reasonable efforts to rehabilitate the parents, the juvenile court concluded that it would be premature to terminate the parents’ parental lights. The juvenile court determined that DHR had not proven by clear and convincing evidence “that the parents were unable or unwilling to discharge their responsibilities to and for the children or that their conduct or condition renders them unable to properly care for the children and that such conduct [or condition] was unlikely to change in the foreseeable future.” In part, the juvenile court based that conclusion on the mother’s psychological evaluation. The juvenile court also stated that it had doubts that the children were ever dependent because DHR had not proven that either of the parents had injured T.C. According to the juvenile court, less drastic options—most especially DHR’s provision of transportation services—were available to preserve the family in this case. The juvenile court also indicated that DHR should “in good faith” consider those relatives that it had considered to have been advanced as viable alternatives too late in the process.
Viable Alternatives to Termination of Parental Rights
As noted above, the juvenile court, in its judgments, referred to “relative resources that [DHR] determined to be too late,” indicating perhaps that the juvenile court determined that DHR had not properly considered and had rejected relatives who might serve as resources for the children. Indeed, this court has held that the last-minute identification of a potential resource comes too late to serve as a barrier to a termination of parental rights. See C.T. v. Calhoun Cty. Dep’t of Human Res., 8 So.3d 984, 989 (Ala.Civ.App.2008); and B.S. v. Cullman Cty. Dep’t of Human Res., 865 So.2d 1188, 1196-97 (Ala.Civ.App. 2003). However, the juvenile court’s apparent conclusion that DHR had rejected potential resources because they were advanced too late has no support in the record. Although the juvenile court questioned Harrell about why she had contacted some relatives in 2011 and others in January 2015, Harrell never once stated that DHR had rejected any potential relative resource because he or she was identified “too late” to be considered. Harrell testified that every relative whose name she had received had been asked if he or she would be willing to take custody of the children. The relatives to whom Harrell spoke in January 2015 were not rejected by DHR; both declined to take custody. Accordingly, any implicit finding by the juvenile court that DHR declined to consider certain relative resources because of tardiness is unsupported by the evidence of record.
DHR’s Appeal Regarding the Father
DHR argues that the juvenile court erred in failing to determine that the father had abandoned the children. “Abandonment” is defined in Ala.Code 1975, § 12-15-301(1), as “[a] voluntary and intentional relinquishment of the custody of a child by a parent, or a withholding from the child, without good cause or excuse, by the parent, of his or her presence, care, love, protection, maintenance, or the opportunity for the display of filial affection, or the failure to claim the^ rights of a parent, or failure to perform the duties of [671]*671a parent.” A determination that a parent has abandoned his or her child and that the “abandonment continues for a period of four months next preceding the filing of the petition” for termination of parental rights results in a “rebuttable presumption that the parent[ ] [is] unable or unwilling to act as [a] parent[].” Ala.Code 1975, § 12-15-319(b). Furthermore, “proof shall not be required of reasonable efforts to prevent removal or reunite the child with the parent[]” in cases in which a parent has abandoned a child. § 12-15-319(a)(1).
Based on the evidence presented at trial regarding the father, we agree with DHR that it proved that the father had abandoned his children; indeed, the evidence presented at trial can support no other conclusion. The facts recited above clearly and convincingly establish that the father has withheld from J.N. and A.C. his “presence, care, love, protection, maintenance, or the opportunity for the display of filial affection” since at least April 2014; in the case of T.C., the father has withheld his “presence, care, love, protection, maintenance, or the opportunity for the display of filial affection” since September 2013, well more than four months preceding the filing of the amended termination petition in June 2014. § 12-15-301(1). The father did not maintain contact with his attorney and has not contacted DHR since at least April 2014. The father’s whereabouts are unknown, and he left no forwarding address or contact information with DHR, the mother, his own mother, or his former employer. Because DHR has no duty to make reasonable efforts to rehabilitate a parent who has abandoned his or her child, § 12-15-319(a)(l), we need not consider whether the juvenile court correctly determined that DHR failed to make reasonable efforts regarding the father. Accordingly, as to the father, the judgments declining to terminate his parental rights are reversed.
DHR’s Appeal Regarding the Mother
DHR also argues that the juvenile court erred in failing to determine that it proved that the mother had abandoned the children. However, DHR never amended its complaint to allege that the mother had abandoned the children; DHR also did not make an argument before the juvenile court that the mother’s parental rights should be terminated based on abandonment. This court cannot reverse the judgment of a juvenile court based on an argument first asserted on appeal. S.A.T. v. E.D., 972 So.2d 804, 808 (Ala.Civ.App. 2007). Thus, we will not reverse the juvenile court’s judgments based on DHR’s argument that the mother abandoned her children.
DHR next argues that the juvenile court erred in determining that it failed to make reasonable efforts to rehabilitate the mother. DHR contends that it made reasonable efforts to provide necessary services to the mother but that she made no concomitant effort to avail herself of any services offered or to improve her circumstances for the well being of her children. We agree.
Before discussing the juvenile court’s various findings regarding DHR’s efforts to rehabilitate the mother, we must first address the juvenile court’s reliance on the mother’s psychological evaluation. Although the mother offered the psychological evaluation as- an exhibit at trial, the juvenile court declined to admit it over objection.. The juvenile court, however, relies on and quotes from the psychological evaluation in its judgments. Because the psychological evaluation was not admitted, the juvenile court erred in considering it and in relying on it. Because the exhibit was excluded, the juvenile court’s findings, insofar as they are based the psychological evaluation, and its conclusion that DHR failed to make reasonable efforts because [672]*672it did not follow the recommendations outlined in that evaluation, are completely unsupported by the evidence of record. Ex parte Professional Bus. Oumers Ass’n Workers’ Comp. Fund, 867 So.2d 1099, 1102 (Ala.2003) (indicating, generally, that a court may not consider evidence that was determined to be inadmissible). Accordingly, we will disregard those findings in our discussion of the remaining findings and conclusions in the judgments.
We turn now to DHR’s argument that the juvenile court erred in determining that DHR failed to make reasonable efforts. That DHR is generally required to make reasonable efforts to rehabilitate parents of dependent children cannot be questioned. See T.B. v. Cullman Cty. Dep’t of Human Res., 6 So.3d 1195, 1198 (Ala.Civ.App.2008). That is, DHR must make an effort to tailor services to best address the shortcomings of and the issues facing the parents. See H.H. v. Baldwin Cty. Dep’t of Human Res., 989 So.2d 1094, 1105 (Ala.Civ.App.2007) (opinion on return to remand)(per Moore, J., with two Judges concurring in the result). However, we have clearly stated that the law requires reasonable efforts, not maximal ones. M.A.J. v. S.F., 994 So.2d 280, 291 (Ala.Civ. App.2008). Based on our review of the evidence, we cannot agree that DHR did not make reasonable efforts aimed at rehabilitating the mother during the three and a half years her children were in DHR’s custody before the trial on the- termination-of-parental-rights petitions.
DHR provided transportation to visitation for the mother beginning in October 2011. Although Harrell testified that transportation was discontinued “around March 2012,” the ISPs in the record clearly indicate that transportation via case aide was discontinued on April 18, 2012, which was after, according to Harrell, the mother missed visits for which transportation was provided on March 28, 2012, April 4, 2012, and April 11, 2012. A parent’s failure to avail themselves of the services provided to them should be considered when evaluating whether rehabilitation of the parents should continue or is failing. A.M.F. v. Tuscaloosa Cty. Dep’t of Human Res., 75 So.3d 1206, 1212 (Ala.Civ. App.2011). Unlike the juvenile court, we cannot fault DHR for discontinuing transportation services after the mother failed to avail herself of door-to-door transportation to visitation for three weeks in a row. To have continued to provide a service the mother declined to take advantage of would have been wasteful of the case aide’s time and DHR’s limited resources. In fact, as noted above, DHR made securing reliable transportation and a driver’s license ISP goals for the mother; the mother had not completed either task at the time of trial. The mother’s failure to avail herself of the transportation provided by DHR and her subsequent failure to secure a driver’s license and reliable transportation rest squarely on her shoulders.
Furthermore, as we noted above, the juvenile court determined that DHR had failed to make reasonable efforts to assist the mother with locating and maintaining employment and participating in drug treatment. Although the juvenile court did not expressly state what it thought DHR should have done to further assist the mother with locating employment, we presume that the juvenile court concluded that the mother did not have access to employment because she lacked adequate access to reliable transportation. Similarly, we conclude that the juvenile court determined that DHR’s failure to provide transportation also prevented the mother from completing drug treatment.
As part of its duty to make reasonable efforts to rehabilitate a parent with substance-abuse issues, DHR can provide drug screens, drug assessments, and refer [673]*673the parent to drug-treatment programs. DHR cannot make a parent take advantage of those services. The mother initially attended the CAP drug-treatment program; the record does not reflect that the mother informed DHR in 2012 that she lacked transportation to attend the CAP program. Records from CAP indicate that, although she admitted to her counsel- or that her marijuana use had resulted in the loss of custody of her children, the mother apparently lacked motivation to complete treatment because she did not follow the recommendations of her counselor, failed to pay for her drug screens, missed required drug screens, and missed both individual and group counseling sessions. More recently, DHR referred the mother to a drug-treatment program closer to her residence, but, as far as the record reflects, the mother made no efforts to attend that program.
Regarding employment, we note that the mother was provided services by VRS, which resulted in her briefly securing employment. However, the mother did not maintain employment for any length of time. In addition, she never made any effort to re-enroll in VRS’s program for further assistance in locating employment, despite being instructed to do so. Without employment, the mother cannot provide financially for herself or for the children.
Based on our reading of the juvenile court’s judgments, we conclude that the juvenile court seeks to impose on DHR a Herculean duty to do absolutely everything for a parent facing termination of his or her parental rights while imposing no duty on that same parent to make efforts to change the conduct, condition, or circumstance that gave rise to his or her child’s dependency. This is an incorrect view of the principles underlying DHR’s duty to make reasonable efforts to rehabilitate parents whose children have been removed from their custody. Central to a determination whether reasonable efforts at rehabilitation have failed is not only the consideration whether a parent has complied with the reunification plan established in the ISPs so that “the parental conduct, condition, or circumstance that required separation of the child [can be] satisfactorily eliminated,” see R.T.B. v. Calhoun Cty. Dep’t Human Res., 19 So.3d 198, 205 (Ala.Civ.App.2009), but also whether the parent has made “himself or herself available to DHR” and has made “an effort to address his or her issues and improve his or her circumstances.” AM, 75 So.3d at 1212. In A.M.F. we relied on, in part, In re Tiffany B., 228 S.W.3d 148, 159 (Tenn.Ct.App.2007), overruled on other grounds, In re Kaliyah S., 455 S.W.3d 533, 555 (Tenn.2015), as authority for the aforementioned principle. The quotation we provided in the parenthetical explanation of the relevance of the citation to In re Tiffany B. is extremely apt here:
“ ‘Reunification of a family, however, is a two-way street, and neither.law nor policy requires the Department [of Children’s Services] to accomplish reunification on its own without the assistance of the parents. Parents share the responsibility for addressing the conditions that led to the removal of their children from their custody. They must also make reasonable efforts to rehabilitate themselves once services have been made available to them.’ ”
A.M.F., 75 So.3d at 1212 (quoting In re Tiffany B„ 228 S.W.3d at 159).
DHR is to develop a plan to address the conditions of the parent, and it is to offer services to assist the parent in resolving those conditions, but it cannot take sole responsibility for rehabilitating a parent. A parent must take advantage of services offered to him or her and must take personal responsibility for his or her short[674]*674comings and make actual efforts aimed at improving his or her circumstances. A parent’s failure to do so supports the conclusion that the parent has failed to adjust his or her circumstances to meet the needs of his or her child.
A review of the ISPs contained in the record indicate that the mother attempted to comply with the requirements of the ISPs in the early months following the children’s ■ removal. However, the mother’s failure to avail herself of the transportation DHR provided to her for three consecutive weeks prompted discontinuance of transportation services for visitations. She had not visited T.C, since September 2013 and had not visited V.N. and A.C. since April 2014, Her initial attempt to complete drug treatment failed, and she did not make a second attempt. She completed part of the parenting classes, only to fail to follow up with the provider as instructed. She secured employment for. a brief period, but she did not maintain that employment, seek additional employment, or attempt to avail herself of the services offered by "VRS a second time, despite being directed to do so. She did not make arrangements for' reliable 'transportation or clear past-due traffic fines in order to secure a valid driver’s license, despite having had a two-year period to do so. Although three and a half years had elapsed between the date her children were removed from her custody and the trial, the mother made no verifiable or sustainable progress on any ISP goal. The mother stopped complying with major portions of the ISP well before the trial in this matter. She even failed to attend the termination-of-parental rights trial. Thus, we conclude that the juvenile court erred in determining that DHR had not established that the mother had failed to adjust her circumstances to meet the needs of her children.
We have long held that a parent’s good-faith efforts to change his or her circumstances must come to fruition in a timely manner or a child’s need for permanency will outweigh those efforts, stating that, “[a]t some point, ... [a] child’s need for permanency and stability must overcome the parent’s good-faith but unsuccessful attempts to become a suitable parent.” M.W. v. Houston Cty. Dep’t of Human Res., 773 So.2d 484, 487 (Ala.Civ.App. 2000).
“[I]n M.A.J. v. S.F., 994 So.2d 280, 291 (Ala.Civ.App.2008), this court held that the 12-month period between foster-care placement and the 12-month permanency hearing required by former Ala.Code 1975, § 12-15-62(c) [now § 12-15-315(a)), is sufficient time within which the parents may ‘prove that their conduct, condition, or circumstances have improved so that reunification may be promptly achieved.’ In M.A.J., we further held that the circumstances of a particular case should dictate the length of the rehabilitation period allowed a particular parent. M.A.J., 994 So.2d at 291. (quoting Talladega County Dep’t of Human Res. v. M.E.P., 975 So,2d 370, 374 (Ala.Civ.App.2007)) "(‘ “[T]he point at which the child’s needs overcome the parent’s right to be rehabilitated must be determined based on the facts of each individual case.’”).”
B.J.K.A. v. Cleburne Cty. Dep’t of Human Res., 28 So.3d 765, 771 (Ala.Civ.App.2009). The children had been in the care of DHR for nearly four years when the juvenile court entered its judgments. They deserve permanency.
The record does not reflect that the mother made more than minimal efforts at changing her circumstances to the benefit of her children. The juvenile court’s conclusions that DHR did not prove that the mother was “unable or unwilling to discharge [her] responsibilities to and for the child[ren]” or “that the conduct or condi[675]*675tion of the [mother] renders [her] unable to properly care for the child[ren] and that the conduct or condition is unlikely to change in the foreseeable future” are not supported by the evidence. The mother is living with the great-grandmother in a home that the mother herself deems unsuitable for her children, she is unemployed, she has not completed drug treatment, and she has neither reliable transportation nor a driver’s license; in short, she has made no meaningful or sustained efforts to rehabilitate herself to become a suitable parent to her children. The mother has demonstrated indifference toward the children and toward her parental rights, as evidenced by her failure to attend the trial at which the termination of her parental rights was being considered. We cannot conceive of how the conduct and condition of the mother will render her, in the foreseeable future, able and willing to be a suitable parent to her children.
Because we cannot agree with the juvenile court that the evidence establishes that DHR failed to make reasonable efforts to rehabilitate the mother, failed to establish that the mother is unwilling or unable to parent her children, and failed to establish that the mother’s conduct and condition is unlikely to change in the foreseeable future, we reverse the judgments of the juvenile court insofar as they declined to terminate the parental rights of the mother. The evidence clearly and convincingly supports the conclusion that the mother is unable and unwilling- to discharge her responsibilities to and for the children, that she has failed to adjust her circumstances to benefit the children, and that her conduct or condition is unlikely to change in the foreseeable future. We therefore instruct the juvenile court on remand to enter a judgment in each case terminating the mother’s parental rights to the pertinent child.
In addition, as noted above, we have concluded that the evidence establishes clearly, convincingly, and without question that the father, whose whereabouts are unknown to DHR and have been unknown to DHR since April 2014, abandoned the children. Accordingly, the judgments of the juvenile court, insofar as they declined to terminate his parental rights, are also reversed. On remand, the juvenile court is instructed to enter a judgment in each case terminating the parental rights of the father to the pertinent child.
In light of the length of time this matter has been pending in the juvenile court, we further instruct the juvenile court to enter the judgment in each ca'se in an expeditious manner.
REVERSED AND REMANDED WITH INSTRUCTIONS.
THOMPSON, P.J., and PITTMAN and DONALDSON, JJ., concur.
MOORE, J., concurs in the rationale in part and concurs in the result.