MKL Enterprises, LLC v. Hill

United States Bankruptcy Court, M.D. Florida·Decided September 30, 2021·No. 3:20-ap-00114·Unknown

Opinion

ORDERED. Dated: September 30, 2021

eo NEN fs) My Ted Eye United States Bankruptcy Judge

UNITED STATES BANKRUPTCY COURT MIDDLE DISTRICT OF FLORIDA JACKSONVILLE DIVISION In re: Case No. 3:20-bk-1882-JAF

ARTHUR THOMAS HILL Chapter 7 and SUSAN SPENCE HILL, Debtors. eae MKL ENTERPRISES, d/b/a Adv. Pro. No. 3:20-ap-114-JAF DRIMAXX, Plaintiff, v. ARTHUR THOMAS HILL and SUSAN SPENCE HILL, Defendants. eae FINDINGS OF FACT AND CONCLUSIONS OF LAW This proceeding came before the Court for trial upon an Amended Complaint (Doc. 9) seeking to except the debt owed by the Defendants, Arthur Thomas Hill and Susan Spence Hill (the “Hills”), to the Plaintiff, (“Drimaxx”), from the Hills’ discharge. In lieu of oral argument, the

Court directed the parties to submit memoranda in support of their respective positions. Upon the evidence and the applicable law, the Court makes the Following Findings of Fact and Conclusions of Law. Findings of Fact

On October 7, 2016, Hurricane Matthew hit St. Augustine, Florida resulting in water intrusion and damage to the Hills’ home. The Hills’ home was insured by the National Flood Insurance Program (the “NFIP”), which is managed by the Federal Emergency Management Agency (“FEMA”).1 “The NFIP, through the cooperative efforts of the Federal Government and private insurance industry, makes Standard Flood Insurance Policies (‘SFIP’) available to individuals who seek protection [and] can be purchased directly from FEMA or from a [Write- Your-Own] insurance carrier” participating in the program.2 The Hills’ insurance policy contained a $2,000.00 deductible. On October 8, 2016, the Hills contacted Drimaxx, a water remediation contractor. On that same day, the Hills and Drimaxx entered into a contract for dry-out, demolition, and restoration

services (the “Contract”). (Drimaxx’s Ex. 1). The contract included a section titled “Credit Terms” which contained the following language: The undersigned customer understands and agrees that in consideration for credit being extended herein they shall be liable for all amounts charged, ordered, purchased, received ... until such time as this agreement is canceled or until all amounts due hereunder are paid in full. Customer further understands that they are responsible for these charges regardless of whether or not customer receives reimbursement from any insurance carrier.

1 https://www.fema.gov/flood-insurance. 2 Roll v. USAA Gen. Indem. Co., 2020 WL 3052123, at *1 (Feb. 12, 2020). (Id.). Mr. Hill testified that Joel Martin, Drimaxx’s project manager, who “signed [the Hills] up,” assured them that Drimaxx is paid directly by FEMA and that the Hills would have no financial obligation “beyond FEMA’s requirement.” Mr. Hill testified that the Hills interviewed three water remediation companies who all indicated they would be paid directly from FEMA and that FEMA

has very strict guidelines within which water remediation contractors work on the mitigation process. Mr. Hill testified that without such assurances, the Hills would not have entered into the Contract. The Contract also contained a section titled “Authorization for Direct Pay and

Assignment of Insurance Proceeds” which provided: I authorize and instruct all insurance companies that may be contractually obligated to provide benefits and or payments to me based upon or related to damage to my home or all remediation, repairs, and/or improvements performed or provided by Drimaxx, with Drimaxx as the sole payee … In the event any Insurer obligated to make payment to me or to Drimaxx under this document, for Drimaxx’s Services refuses, neglects, declines or delays in making payment to Drimaxx upon Drimaxx’s demand, I hereby assign and transfer to Drimaxx any and every cause of action that exists in my favor against any such Insurer … I agree to cooperate fully with Drimaxx’s attorneys, and to make any and all of my damaged property available for inspection or use by Drimaxx to protect Drimaxx’s interests. (Id.). However, apparently unbeknownst to the Hills, the NFIP and FEMA do not honor direct pay and assignment of benefits contracts. Karl Hague, Drimaxx’s former operations manager, testified that Drimaxx had never “done FEMA work before.” He testified that with typical insurance work, a contractor contacts the insurance adjuster. However, FEMA does not permit its adjusters to speak to contractors unless the insured signs a document granting such permission. Matthew Byatt, Drimaxx’s owner, testified that he was aware that the NFIP and FEMA do not accept assignment of benefits contracts but that Drimaxx’s contract was with the Hills, not FEMA. From October 8, 2016, until October 25, 2016, Drimaxx performed services at the Hills’ home. (Drimaxx’s Ex. 29, p. 16). On October 11, 2016, the Hills paid $500.00 of the $2,000.00 deductible to Drimaxx. (Drimaxx’s Ex. 2). On October 14, 2016, Amica, the Hill’s wind carrier, paid the Hills $7,308.75. (Drimaxx’s Ex. 8). On October 18, 2016, FEMA paid the Hills

$10,000.00 for building damage and $10,000.00 for contents damage. (Drimaxx’s Ex. 7). On November 1, 2016, the Hills paid an additional $500.00 of the deductible to Drimaxx. (Drimaxx’s Ex. 2). On November 16, 2016, Drimaxx sent the Hills an invoice in the amount of $49,649.19, along with a detailed explanation of the work performed and the costs attributable to each task. The invoice represented the total work completed in the amount of $50,649.19, less $1,000.00 of the $2,000.00 deductible which the Hills had paid. (Drimaxx’s Ex. 3). On that same day, Drimaxx sent the same information to Barry Murray, the Hills’ FEMA adjuster. (Hills’ Ex. 1). Mr. Murray forwarded the email to Mr. Hill but did not copy Drimaxx or initiate any communication with Drimaxx. (Id.) On November 29, 2016, the Hills received an estimate from FEMA which allocated

$28,964.66 for Drimaxx’s work. (Drimaxx’s Ex. 9). The estimate was not supplied to Drimaxx. On December 14, 2016, the Hills received a revised FEMA estimate that allocated $11,458.27 for Drimaxx’s work. (Drimaxx’s Ex. 6). The estimate reduced payment to three days, despite Drimaxx’s work exceeding that time. The Hills would not have approved Drimaxx’s work if Drimaxx had left after three days. (Drimaxx’s Ex. 27, p. 52). On December 22, 2016, FEMA paid the Hills an additional $46,682.46 in building damages. (Drimaxx’s Ex. 7).3 On December 29, 2016, the Hills paid Drimaxx the remaining $1,000.00 of the deductible. (Drimaxx’s Ex. 2).

3 The payments from FEMA were payable both to the Hills and their mortgage company. The mortgage company required contractors to submit supporting documentation after which the funds were released. On December 29, 2016, the Hills began renovating their home. Paul Barton, a long-time family friend and contractor, performed the work. By February 17, 2017, the Hills’ home had a new upgraded electrical system, which was not covered by insurance, a new kitchen island, which was not covered by insurance, new tongue-in-groove ceilings, which were not covered by insurance, and new walls, which were partially covered by insurance.4

On January 23, 2017, Drimaxx filed a Claim of Lien against the Hills’ home, which was recorded on January 24, 2017, indicating that the Hills owed Drimaxx $48,649.19. (Drimaxx’s Ex. 4). On February 14, 2017, Mr. Hill sent an e-mail to Drimaxx stating “I have ‘finally’ received my FEMA insurance check and want to pay you for the mitigation you did on my property” provided that Drimaxx sign a release of the January 23, 2017 Claim of Lien. (Drimaxx’s Ex. 5). On April 14, 2017, the Hills moved into a completely renovated and significantly upgraded home. (Drimaxx’s Exs. 13, 15, 16). On that same day, Drimaxx sent a letter to Mr. Hill offering the services of an insurance adjuster to review the FEMA claim so that Drimaxx could get paid. (Drimaxx’s Ex. 5). Mr.

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