Miller v. Citizens Bank, N.A.

CourtDistrict Court, E.D. Michigan
DecidedMay 15, 2025
Docket2:23-cv-10563
StatusUnknown

This text of Miller v. Citizens Bank, N.A. (Miller v. Citizens Bank, N.A.) is published on Counsel Stack Legal Research, covering District Court, E.D. Michigan primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Miller v. Citizens Bank, N.A., (E.D. Mich. 2025).

Opinion

UNITED STATES DISTRICT COURT EASTERN DISTRICT OF MICHIGAN SOUTHERN DIVISION

CHARITA MILLER,

Plaintiff, Case No. 23-10563 v. U.S. DISTRICT COURT JUDGE GERSHWIN A. DRAIN CITIZENS BANK, N.A.,

Defendant.

_________________________/

OPINION AND ORDER DENYING DEFENDANT CITIZENS BANK, N.A.’S MOTION FOR SUMMARY JUDGMENT [#35] AND DISMISSING COUNT II WITH PREJUDICE

I. INTRODUCTION Presently before the Court is Defendant Citizens Bank, N.A.’s (“Citizens”) Motion for Summary Judgment. This matter is fully briefed. Upon review of the parties’ submissions, the Court concludes that oral argument will not aid in the disposition of this matter. Accordingly, the Court will resolve Citizens’ Motion for Summary Judgment on the briefs. See E.D. Mich. L.R. 7.1(f)(2). For the reasons that follow, Citizens’ Motion for Summary Judgment is DENIED. The Court also dismisses Count II of Plaintiff Charita Miller’s Second Amended Complaint with prejudice. II. BACKGROUND This is a race discrimination case. In early 2023, Plaintiff, an African

American woman, received a check from her former employer as part of a confidential lawsuit settlement. Plaintiff visited Citizens’ Warren Woodmont branch on February 24, 2023 to deposit the check in her checking account. Plaintiff first

established a banking relationship with Citizens in April 2021, when she opened a checking account and a savings account. Following an unresolved overdraft issue, however, Citizens closed Plaintiff’s checking account on November 30, 2022. Upon arriving at the bank, Plaintiff was helped by Hussein Darwiche, a banker

at the branch. Mr. Darwiche informed Plaintiff that her checking account had been closed and assisted her with opening a new one. Mr. Darwiche then instructed Plaintiff to deposit the check into an ATM at the branch.

Unbeknownst to Plaintiff at the time she made the deposit, the ATM’s automated processes flagged the check as potentially fraudulent. This prompted Citizens to delay the availability of the entire deposit until March 6, 2023, six business days after Plaintiff deposited the check. Citizens informed Plaintiff of this

delay in a notice dated February 27, 2023, stating that the reason for the delay was Citizens’ belief that the check “will not be paid” because “[s]ome of the information on the check is not consistent with other information on the check.” ECF No. 36-5.

Plaintiff’s check was subsequently reviewed by Citizens’ fraud team, which is located in Pittsburgh, Pennsylvania. The fraud team is responsible for investigating potentially fraudulent checks, as well as imposing and lifting deposit

holds on such checks. The fraud team emailed Plaintiff’s former employer on March 3, 2023 in an effort to verify the check’s validity, and this email went unanswered. Plaintiff was still unable to access her deposited funds on March 6, 2023. The

Citizens’ mobile app directed her to visit a branch for further assistance. She returned to the Warren Woodmont branch and was again assisted by Mr. Darwiche. As a bank teller, Mr. Darwiche lacks the authority to lift or resolve holds imposed by the fraud team. Nevertheless, Mr. Darwiche asked Plaintiff a series of questions about the

origin and purpose of the check. Plaintiff explained that she received the check in connection to a lawsuit settlement and that she could not provide any further information due to its confidential nature. Mr. Darwiche asked if he could call

Plaintiff’s former employer to verify the check, and Plaintiff urged him not to do so out of concern that doing so would breach the settlement’s confidentiality. Mr. Darwiche then informed Plaintiff that he needed additional information to verify the validity of the check. Plaintiff made several trips home to gather

supporting materials, ultimately presenting the settlement agreement and her lawyer’s closing letter to Mr. Darwiche. These documents contained Plaintiff’s name, her former employer’s name, and the settlement amount. They also discussed

the nature of the lawsuit. Mr. Darwiche also spoke to Plaintiff’s lawyer, who vouched for the authenticity of the check and the supporting documents. At all times, however, Mr. Darwiche lacked authority to lift the hold.

At some point during their interaction, Mr. Darwiche contacted the fraud team. He was advised that the hold had been extended for 90 days from the date of Plaintiff’s deposit, as the fraud team was waiting for third-party verification of the

check. He relayed this information to Plaintiff. While still assisting Plaintiff, Mr. Darwiche called over and began helping another customer. Plaintiff’s social security card, confidential settlement agreement, and closing letter were visible when this customer approached Mr. Darwiche’s desk.

Plaintiff also spoke to another Citizens employee, whom Plaintiff believed to be a manager. While assisting Plaintiff, this employee remained focused on a phone call unrelated to Plaintiff’s case. The employee ultimately reiterated to Plaintiff that

her check was not being deposited because the bank believed Plaintiff’s check was fraudulent and there was nothing branch employees could do to lift the hold. Plaintiff ultimately left the Warren Woodmont branch. As she walked through the parking lot, a Citizens security guard approached Plaintiff. The security guard

remarked that she had never seen a customer treated the way Plaintiff had been and added, “Arab people come in here all the time and withdraw large amounts of money and are never given any sort of trouble.” ECF No. 36-1, PageID.477.

That same day, Citizens sent Plaintiff a written notice confirming that it was extending the hold on her deposit by ninety days from the date of the original deposit. Its justification for this extension was identical to that given in the first notice:

“[s]ome of the information on the check is not consistent with other information on the check.” ECF No. 36-8, PageID.539. Plaintiff proceeded to call Citizens’ customer service line and provided a customer service representative with her former

employer’s phone number. Citizens’ fraud team called Plaintiff’s former employer on March 7, 2023 and verified the check’s authenticity. At that point, Citizens released the hold and made the funds available to Plaintiff. Plaintiff withdrew most of the funds on March 11, 2023, and closed the account a few months later.

Plaintiff complained to Citizens that she believed the deposit hold was discriminatory. Citizens’ Office of the Chairman sent Plaintiff a letter addressing this claim on March 21, 2023, stating, for the first time, that “[t]he hold was placed

[because] the paying bank did not verify funds.” ECF No. 36-3, PageID.500. It also indicated that the Personal Deposit Account Agreement between Citizens and Plaintiff sets forth the bank’s guidelines for imposing such holds. Plaintiff initiated this lawsuit against Citizens on March 9, 2023. Her Second

Amended Complaint alleges the following causes of action: (1) race discrimination in the enforcement of a contract in violation of 42 U.S.C. § 1981 (Count I); (2) common law and statutory conversion in violation of MICH. COMP. LAWS §

600.2919a (Count II); and (3) race discrimination in violation of Michigan’s Elliot- Larsen Civil Rights Act, MICH. COMP. LAWS § 37.2302(a) (Count III). Citizens filed the Motion for Summary Judgment that is presently before the Court on January 23,

2025. In support of this motion, Citizens filed affidavits by: (1) Mr. Darwiche; (2) Stephanie Scarpelli, a litigation paralegal at Citizens who is familiar with business records relating to this case; (3) Riham Bazzi, a former branch manager at Citizens’

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Miller v. Citizens Bank, N.A., Counsel Stack Legal Research, https://law.counselstack.com/opinion/miller-v-citizens-bank-na-mied-2025.