Miguel A. Laborde and Himelda Johanna Cruz-Candelo v. Citizens Bank, N.A.

Supreme Court of Alabama·Decided December 19, 2025·No. SC-2025-0014·Published

Opinion

Rel: December 19, 2025

Notice: This opinion is subject to formal revision before publication in the advance sheets of Southern Reporter. Readers are requested to notify the Reporter of Decisions, Alabama Appellate Courts, 300 Dexter Avenue, Montgomery, Alabama 36104-3741 ((334) 229-0650), of any typographical or other errors, in order that corrections may be made before the opinion is printed in Southern Reporter.

SUPREME COURT OF ALABAMA OCTOBER TERM, 2025-2026

SC-2025-0014

Miguel A. Laborde and Himelda Johanna Cruz-Candelo v.

Citizens Bank, N.A.

Appeal from Madison Circuit Court (CV-23-900301)

COOK, Justice.1

1This case was originally assigned to another Justice on this Court.

It was reassigned to Justice Cook on August 22, 2025.

In 2015, Miguel A. Laborde took out a loan to finance the purchase of a home for him and his wife, Himelda Johanna Cruz-Candelo. In turn, they granted a mortgage on the property to secure the loan. The subject loan was guaranteed and insured by the United States through the Housing Loan Program of the Department of Veterans Affairs ("the VA"), which is designed to help veterans secure home ownership while minimizing the risk of foreclosure. Because Laborde was a veteran, he qualified for this loan program.

In 2022, after encountering difficulty making their monthly payments, they defaulted on the loan. As a result, Citizens Bank, N.A. ("the Bank"), began foreclosure proceedings. Laborde and Cruz-Candelo sought to stave off those proceedings by offering to bring the loan current before the sale, which they believed was their right under the mortgage contract.

Despite their efforts to do so, Laborde and Cruz-Candelo say the Bank refused to let them get current on the loan and sold the property to third-party purchasers. Moreover, Laborde and Cruz-Candelo argue that the amount received by the Bank at foreclosure was more than was owed on their loan and yet the Bank has failed to pay this surplus to them.

The third-party purchasers filed an ejectment action against them in the Madison Circuit Court. Laborde and Cruz-Candelo defended against that action and brought claims of their own against both the Bank and the third-party purchasers. The trial court, however, entered a judgment that, among other things, dismissed all of Laborde and Cruz- Candelo's claims against them.

Laborde and Cruz-Candelo now appeal that judgment to this Court.

Laborde and Cruz-Candelo's claim against the third-party purchasers has now been settled. They repurchased their house from the third-party purchasers by paying even more than the foreclosure price. While the ejectment is therefore no longer the subject of this appeal, the reinstatement of their claims against the Bank remains at issue.

They ask this Court to reinstate four of the five claims they brought against the Bank. The trial court erred in dismissing three of them. For the reasons stated below, we affirm in part, reverse in part, and remand.

Facts and Procedural History I. The Subject Loan Laborde and Cruz-Candelo purchased a residential property located on Heritage Mill Drive in Madison on November 19, 2015.

Laborde obtained a loan in the amount of $416,150 from North Alabama Mortgage, Inc., to finance the purchase of the house.

As stated previously, the subject loan was guaranteed and insured by the United States through the Housing Loan Program of the VA. The loan was issued subject to the terms, conditions, and restrictions set by the Secretary of Veterans Affairs, including those set forth in 38 U.S.C. § 3703 and the corresponding federal regulations.

Those statutes and regulations require lenders and their agents to conduct meaningful preforeclosure-default servicing in an effort to avoid foreclosure. Consistent with those requirements, the mortgage and the promissory note expressly obligate the lender to engage in such servicing. In addition, the mortgage contract contains a provision that refers to the governing VA regulations, providing that any inconsistent loan terms are automatically "conform[ed]" to the applicable VA regulations.2

2Specifically, the mortgage contract includes the following provision:

"Department of Veterans Affairs regulations at 38 C.F.R.

36.4337 provide as follows:

" 'Regulations issued under 38 U.S.C. Chapter 37 and in effect on the date of any loan which is submitted and accepted or approved for a

The day Laborde obtained the subject loan, Laborde and Cruz-

Candelo executed a promissory note in favor of North Alabama Mortgage for the loan amount. To secure the note, Laborde and Cruz-Candelo granted a mortgage on the property, naming North Alabama Mortgage as the lender and Mortgage Electronic Registration Systems, Inc. ("MERS"), as the mortgagee and nominee for the lender. Again, on the same date, North Alabama Mortgage executed an allonge endorsing the note to Franklin American Mortgage. Laborde alleges that, at some point thereafter, the Bank took over the servicing of their loan: collecting payments from them, sending them to the lender, and handling administrative aspects of the loan.

II. Laborde's Struggle to Make Payments on the Subject Loan and the Underlying Foreclosure Sale

In 2021, Laborde's employment situation changed dramatically. He had been involved in work connected with government contracting, but when the United States abruptly withdrew from Afghanistan in 2021,

guaranty or for insurance thereunder, shall govern the rights, duties, and liabilities of the parties to such loan and any provisions of the loan instruments inconsistent with such regulations are hereby amended and supplemented to conform thereto .' "

many of those contracts fell through. This created financial instability, and by 2022 Laborde was having difficulty making his monthly mortgage payments.

In response to Laborde's failure to pay, the Bank accelerated the note and set a foreclosure sale for February 21, 2023. Laborde claims that, more than five days before the foreclosure sale, he contacted the Bank to reinstate the mortgage. According to Laborde, he spoke with a Bank employee, who informed him that to bring the loan current he would be required to pay $31,252.32 in arrearages, $2,022.78 in miscellaneous fees, and $5,175.53 in late fees, totaling approximately $38,450. He asserts that he was prepared to wire this amount immediately and tender full payment. However, the Bank allegedly refused to accept the funds directly. Instead, the Bank employee instructed Laborde to contact the foreclosure law firm handling the matter -- Rubin Lublin, LLC.

Laborde maintains that he promptly called Rubin Lublin, left a detailed voicemail explaining that he wished to pay the full reinstatement amount immediately, and requested wiring instructions. He also submitted a written inquiry through the firm's website asking

for someone to contact him so that the payment could be completed. Laborde contends that he never received a return call or response from the law firm and that no wiring instructions were ever provided. He asserts that the Bank, despite knowing of his willingness to cure the default in full, refused to accept payment and pressed forward with foreclosure.

The foreclosure sale was conducted on February 21, 2023. At the sale, the property was purchased by third parties for $480,000, an amount that Laborde and Cruz-Candelo allege was substantially less than its fair market value, which, he claims, an appraisal showed was closer to $625,000. Laborde and Cruz-Candelo state they were both out of the country at the time of the foreclosure sale and that they did not receive adequate notice to vacate the premises or to preserve and exercise their statutory right of redemption. On March 6, 2023, a foreclosure deed was executed to the purchasers.

III. The Underlying Ejectment Action and Laborde and Cruz-

Candelo's Claims

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Miguel A. Laborde and Himelda Johanna Cruz-Candelo v. Citizens Bank, N.A., (Ala. 2025).

Miguel A. Laborde and Himelda Johanna Cruz-Candelo v. Citizens Bank, N.A. (Miguel A. Laborde and Himelda Johanna Cruz-Candelo v. Citizens Bank, N.A.) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.

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