Michele Zachry v. Pima Medical Institute

Court of Appeals of Washington·Decided September 4, 2018·No. 76459-4·Unpublished

Opinion

IN THE COURT OF APPEALS OF THE STATE OF WASHINGTON MICHELLE ZACHRY, DVM, an ) Individual, ) No. 76459-4-1 )

Appellant, ) DIVISION ONE )

v. ) UNPUBLISHED OPINION )

PIMA MEDICAL INSTITUTE, an ) Arizona for-profit educational institution; ) and MARISA DOBIASH, an individual ) residing in Washington, )

)

Respondents. ) FILED: September 4, 2018

TRICKEY, J. — Michelle Zachry appeals the trial court's granting of summary judgment dismissing her claim of wrongful termination in violation of public policy

against PIMA Medical Institute and Marisa Dobiash (collectively, PIMA). Because PIMA has established an overriding justification for Zachry's termination, and Zachry fails to demonstrate that the justification was a pretext, we affirm.

FACTS

PIMA Medical Institute is a medical career college that offers a veterinary technician program. Marisa Dobiash is the Program Director for PIMA's veterinary technician program. Nicole Brentin is a veterinary technician who is PIMA's head instructor for the veterinary technician program. John Hanson is PIMA's Regional Director of Operations. Robert Panerio is a Campus Director of PIMA. Margaret Gerber is PIMA's Faculty Coordinator.

No. 76459-4-1/ 2 In March 2013, PIMA hired Zachry as the Clinical Director of its veterinary technician program. As Clinical Director, Zachry placed students into clinical externships and postgraduation employment. Her duties also included ordering supplies, teaching, and ensuring that PIMA complied with applicable laws and regulations. In addition, Zachry was PIMA's Drug Enforcement Administration (DEA)registrant. She was required to maintain a drug logbook to track and record the shipment and use of controlled substances.

During Zachry's employment at PIMA, there was friction between her and Brentin. For example, in April 2015, following a disagreement about ordering dosimeter badges,1 Zachry told Brentin in an e-mail, "Keep you [sic] tone professional and we will get along just fine."2 In May 2015, Zachry asked Dobiash if Dobiash could take over several of Zachry's duties, including teaching classes, writing an annual letter, providing feedback to externship sites, and completing employer verifications and surveys. Around this time, Dobiash noticed that Zachry was not performing several of her other duties satisfactorily, including ordering dosimeter badges for students and posting quarterly dosimeter reports in classrooms.

In August 2015, Hanson was concerned about Zachry's failure to place students into externships and maintain P1MA's graduate employment database. Dobiash discovered that Zachry had not completed the employer verifications,

1 Dosimeter badges monitor the wearers' exposure to radiation. OFFICE OF HOMELAND SECURITY & EMERGENCY COORDINATION RADIATION SAFETY DIVISION, DOSIMETRY, https://www.dm.usda.gov/ohsecirsdklosimetry.htm (last visited Aug. 6, 2018). 2 Clerk's Papers (CP) at 35. Zachry later stated that she repeatedly complained about Brentin's behavior to Dobiash. But Zachry could not recall specific instances of doing so, and her complaints were not documented.

No. 76459-4-1 /3 which other PIMA employees then had to complete. In an e-mail exchange,Zachry acknowledged that she had stopped doing employer surveys and verifications.

Zachry's work performance continued to decline. For example, Zachry failed to place students in externships in a timely manner and did not complete initial site evaluations. Zachry also spent significant time in Gerber's and Panerio's offices instead of completing her duties. On August 20, Brentin observed Zachry divide Tramadol3 pills into new vials without properly labelling them.4 When the pills had to be consolidated later, Zachry was unable to provide the pills' expiration date or lot number.

In September 2015, Zachry complained to a PIMA administrator that Dobiash had refused to teach PIMA's students a federally mandated education program about the United States Constitution. PIMA had previously sent an e-mail to its staff stating that PIMA was required to observe Constitution Day on September 17, 2015, and provided several examples of activities that satisfied the education program requirement. PIMA had denied Zachry's request to teach the education program about the Constitution.

On September 14, 2015, Zachry entered Brentin's classroom to collect several bags of hazardous waste. She found that the bags were wet.5 Zachry was

3 Tramadol is a medication given for pain. 4 Zachry divided the remainder of a 1,000-count bottle of Tramadol pills into containers of 42 pills, which she labeled with "Tramadol 50 mg'" written on bandage tape. CP at 115- 16. 5 Brentin declared that she had bagged the hazardous waste in accordance with PIMA's protocols and that bags of hazardous waste may occasionally leak despite careful packaging.

No. 76459-4-1 /4 visibly angry, and refused to pick up the bags for disposa1.6 Later that day, Zachry e-mailed Brentin and Dobiash proposing new procedures for packaging hazardous waste for disposal.

On September 16, Zachry sent several e-mails to Brentin and Dobiash regarding the hazardous waste disposal incident. In a separate e-mail to Dobiash and Panerio, Zachry disparaged Brentin's job performance stating, "Tell [Brentin] to suck it up buttercup, and do her job properly. No, I am done jumping through her hoops. All of them. She will now abide by my rules or she won't get her stuff done. End of story."7 She also e-mailed Dobiash, Brentin, and Panerio, telling them to place supply orders two weeks in advance to reduce Zachry's workload.8 Finally, Zachry sent an e-mail to Brentin about whether a formalin solution would eat through various plastics, concluding with "[o]ne of my biggest peeves is when people speak about things they don't know as if they do."6 When Dobiash told Zachry that Zachry and Brentin needed to discuss these issues in person, Zachry replied, "You and I have already talked it out enough, and things are not getting better. Just newer and different idiocies."10 On September 17, 2015, Zachry met with Dobiash and Gerber to talk about Zachry's job performance and her apparent hostility towards Brentin. Dobiash

6 Brentin declared that Zachry "was stomping around, slamming the bins, grumbling, and complaining about how the waste was packaged" while Brentin was teaching. CP at 115. 7 CP at 11-12. 8 Specifically, Zachry stated that advance notice of supply orders would reduce her "hoop jumping." CP at 52. Zachry also stated that "your emergency is not mine," assumedly in reference to any problems that could arise from her proposed ordering schedule. CP at 52. 9 CP at 130. 10 CP at 54.

No. 76459-4-1/ 5 agreed to take over ordering supplies and completing the hazardous waste disposal so Zachry would have more time to perform her other duties.

Zachry also brought up several issues she had with Brentin, and the parties agreed on solutions for each issue. Zachry said she was feeling overwhelmed and could not complete her work unless Brentin changed her behavior. But Zachry refused to meet with Brentin. Later that day, Dobiash and Gerber met with Brentin to relay Zachry's concerns. Brentin said that she would follow the agreed solutions.

On September 20, Dobiash made a note to herself about placing Zachry on a Performance Improvement Plan (PIP) based on Zachry's difficulties with completing her duties. Dobiash listed the areas of targeted improvement as externship placement, site visits and evaluations, and communication.

On September 24, Dobiash and Gerber met with Zachry. At the end of the meeting, Zachry mentioned that she had personal issues with depression and controlling her anger, and said that she would see a doctor about the medications she was taking. Zachry apologized for previously saying that Dobiash was not supportive and was not doing her job.

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