Michael R. Libbra v. Experian Information Services, Inc.

CourtDistrict Court, C.D. Illinois
DecidedMarch 31, 2026
Docket3:23-cv-03298
StatusUnknown

This text of Michael R. Libbra v. Experian Information Services, Inc. (Michael R. Libbra v. Experian Information Services, Inc.) is published on Counsel Stack Legal Research, covering District Court, C.D. Illinois primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Michael R. Libbra v. Experian Information Services, Inc., (C.D. Ill. 2026).

Opinion

huesday, 31 Marcn, 2U20 □□□□□□□ | Clerk, U.S. District Court, IL IN THE UNITED STATES DISTRICT COURT FOR THE CENTRAL DISTRICT OF ILLINOIS SPRINGFIELD DIVISION MICHAEL R. LIBBRA, ) Plaintiff, ) v. Case No. 23-cv-3298 EXPERIAN INFORMATION SERVICES, INC,, ) Defendant. ) OPINION COLLEEN R. LAWLESS, United States District Judge: This case is about whether a consumer reporting agency (“CRA”) violated federal law by not following reasonable procedures to assure the maximum possible accuracy of its reporting and by failing to reinvestigate the information after it was disputed. I. PROCEDURAL BACKGROUND Plaintiff Michael Libbra filed his complaint against Experian Information Services, Inc., alleging it violated 15 U.S.C. § 1681e(b) and 15 U.S.C. §1681i. On July 22, 2024, the Court denied the motion to dismiss filed by Experian and other former defendants. Libbra moves for partial summary judgment asking the Court to find 1) Experian’s credit report was inaccurate; 2) Experian negligently and willfully violated 15 U.S.C. § 1681i; and 3) he sustained damages due to Experian’s conduct, with the exact amount to be determined by a jury. (Doc. 92). Experian asks the Court to enter summary judgment in its favor on both Counts. (Doc. 89). Libbra also filed a motion to preclude certain evidence Experian attached as an exhibit to its motion. (Doc. 98). Page 1 of 17

IIL FACTUAL BACKGROUND Libbra maintained car insurance through GEICO and typically paid his monthly premium through autopay. (Doc. 92 at § 1-2). On September 14, 2022, GEICO states it tried to debit Libbra’s automatic payment, but his bank declined the transaction. (Doc. 89-6 at { 10; Doc. 91-2 at 7:11-18). However, Libbra’s bank records indicate money was removed from his account on September 14th (Doc. 92-3 at 7), and a bank representative testified the money went to GEICO. (Doc. 92-5 at 122:3-6). GEICO maintains it never received that payment. The following day, on September 15, 2022, after GEICO informed Libbra they did not receive his monthly premium, he made the premium payment manually which GEICO received. (Doc. 89 at { 33; Doc. 92 at J 5). Libbra later disputed the double-charge with his bank and was refunded the September 15 manual payment. (Doc. 92 at § 7, 13, 17). GEICO sent Libbra multiple emails over the course of several weeks telling him he still owed $230. (Doc. 89 at 39; Doc. 92 at {| 15). Libbra refused to pay because he had already done so. Eventually, GEICO cancelled Libbra’s insurance and sent the disputed debt to former defendant, Credit Control Services, Inc. (“CCS”). (Doc. 92 at 16, 18). CCS subsequently sent Libbra several collection letters and, in May of 2023, began reporting the collection account to Experian who placed it on Libbra’s credit file. (Doc. 89 at 42, 44).

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In August 2023, Experian received a dispute letter electronically signed by Libbra. (Id. at J 49; Doc. 89-7). The letter included Libbra’s name, date of birth, address, a photo of his driver’s license, and social security number. (Doc. 89-7). While the letter was written in the first-person and included bank documents supporting the claim, Libbra did not personally write the letter (Id., Doc. 89 at { 50). A third-party, Consumer Attorneys, drafted the letter after receiving substantive content and supporting documents from Libbra. (Doc. 97 at { 1). Libbra testified he reviewed the letter, signed it, and authorized its mailing. The letter was sent from a Florida zip code by a third-party mail service that Experian alleges sends it thousands of identically enveloped dispute letters each year. (Doc. 89 at | { 49, 53, 57). Experian screened Libbra’s letter under its “suspicious mail” procedures to identify dispute letters it believes were not sent “directly” from a consumer. (Doc. 92 at {| 22). See 15 U.S.C. § 1681i(a). Under those procedures, Experian mail sorters put mail they believe came from the same source into “batches” based on similar packaging and labeling. (Id. at 24). The sorters then open and review five pieces of mail from a batch to “verify” its contents.! (Id. at 27; Doc. 92-9 at 130:15-18). If the sorters believe the five pieces did not come “directly” from consumers, the entire batch is marked as “unverified”, and their senders are sent a “PA 825 Letter” informing them of Experian’s determination. (Doc. 92 at J 27; Doc. 89 at 4 20-21, 25). Sorters look for the consumer's

1 Experian has different procedures for larger mail, but Libbra’s dispute letter was only a few pages. Page 3 of 17

signature and assess similarities in wording and formatting between letters in making this determination. (Doc. 92 at J 29; Doc. 92-9 at 131:14-16). Experian sent Libbra a PA 825 Letter stating: “We received a recent request regarding your credit information that does not appear to have been sent directly by you or to be authorized by you. As a precautionary measure, we have not taken any action on your alleged request.” (Doc. 92 at □□ 49; Doc. 89-3). The letter explained how Libbra could directly dispute information on his credit report. (Doc. 89-3). Libbra did not respond to the letter and Experian did not reinvestigate. (Doc. 101 at {| 41). Experian later deleted the collection account from Libbra’s file at CCS’s instruction. (Doc. 89 at { 72). lil. DISCUSSION A. Legal Standard Summary judgment is proper if the movant shows that no genuine dispute exists as to any material fact and that the movant is entitled to judgment as a matter of law. Fed. R. Civ. P. 56(a). A genuine dispute of material fact exists if a reasonable trier of fact could find in favor of the nonmoving party. Carroll v. Lynch, 698 F.3d 561, 564 (7th Cir. 2012). A factual dispute is only material if its resolution might change the suit’s outcome under the governing law. Anderson v. Liberty Lobby, Inc., 477 U.S. 242, 248 (1986). When ruling on a motion for summary judgment, the court must construe facts in the light most favorable to the nonmoving party and draw all reasonable inferences in the nonmoving party’s favor. Woodruff v. Mason, 542 F.3d 545, 550 (7th Cir. 2008). Summary judgment is not appropriate if a reasonable jury could return a verdict for the nonmoving party.

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Anderson, 477 U.S. at 248. “At summary judgment, a court may not make credibility determinations, weigh the evidence, or decide which inferences to draw from the facts; these are jobs for a factfinder.” Paz v. Wauconda Healthcare & Rehab. Ctr., LLC, 464 F.3d 659, 664 (7th Cir. 2006) (internal quotation marks omitted). B. Analysis (1) The Accuracy of Experian’s Credit Report To succeed on either of his claims under Sections 1681e(b) or 1681i(a) of the FCRA, Libbra must show that Experian’s credit report contains “inaccurate information.” Denan v. Trans Union LLC, 959 F.3d 290, 294 (7th Cir. 2020) (internal quotation marks omitted); Chaitoff v. Experian Info. Sols., Inc., 79 F.Ath 800, 811 (7th Cir. 2023).

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Bluebook (online)
Michael R. Libbra v. Experian Information Services, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/michael-r-libbra-v-experian-information-services-inc-ilcd-2026.