Medina v. Parkside Lending LLC

CourtDistrict Court, W.D. Texas
DecidedJuly 23, 2020
Docket1:19-cv-00109
StatusUnknown

This text of Medina v. Parkside Lending LLC (Medina v. Parkside Lending LLC) is published on Counsel Stack Legal Research, covering District Court, W.D. Texas primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Medina v. Parkside Lending LLC, (W.D. Tex. 2020).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE WESTERN DISTRICT OF TEXAS AUSTIN DIVISION AMBER SCHMIDT MEDINA, et al. § § VS. § NO. A-19-CV-109-RP § PARKSIDE LENDING LLC, et al. § REPORT AND RECOMMENDATION OF THE UNITED STATES MAGISTRATE JUDGE TO: THE HONORABLE ROBERT PITMAN UNITED STATES DISTRICT JUDGE Before the Court are Defendants Parkside Lending LLC and Cenlar FSB’s Amended Motion to Dismiss First Amended Complaint (Dkt. No. 55); Plaintiffs’ Response (Dkt. No. 57); and Defendants’ Reply (Dkt. No. 58). The District Court referred the Motion to the undersigned Magistrate Judge for report and recommendation pursuant to 28 U.S.C. §636(b) and Rule 1(c) of Appendix C of the Local Rules.1 I. BACKGROUND2 This suit involves a foreclosure. Amber Medina and her parents Pamela and Jerome Schmidt were the record owners of real property located at 108 Plantain Drive, Hutto, Texas 78634. Medina lived in the property, and her income was supplemented by her parents. All Plaintiffs are borrowers under a Promissory Note in the amount of $215,650 dated March 17, 2016, which was secured by a deed of trust against the Property. Under the current deed of trust, Defendant Parkside is the mortgagee or mortgage servicer and Defendant Cenlar is the current mortgage sub-servicer. 1Judge Pitman dismissed the claims against Albertelli Law and Angela Zavala on May 20, 2020 (Dkt. No. 69), so the only remaining defendants are Cenlar and Parkside. 2The Background is taken from Plaintiffs’ First Amended Complaint. Dkt. No. 22 In July of 2017, Plaintiffs entered into a loan modification agreement. Plaintiffs fell behind on the loan in March of 2018. Plaintiffs allege they did not receive any verbal or written contact from Defendants once their mortgage account was declared past due. Medina stopped receiving mail correspondence from Parkside beginning in the early months of 2018 but was able to access her

online account up until April of 2018. Medina asserts she was “locked out” of her online account from May 2018 through October 2018, because of nonpayment and was given a customer service phone number to contact. Medina pleads she could not locate any information during this time regarding reconciling her overdue account or other contact information specific for delinquent borrowers of Parkside on its main website. On August 1, 2018, Medina contacted Parkside via the customer service phone number listed on the “locked out” account page, and spoke with representative Goodwin, who told Medina that her

account was in foreclosure as of that day. Medina asked Goodwin her options to rectify her account and was told that she could stop the foreclosure if she completed a loss mitigation packet, which Goodwin would send to Medina at the Property address that same day in the mail. Goodwin also informed Medina of the name of the attorney assigned the foreclosure of the Property. Medina contacted the attorney, who told her that her firm did not have a file started for Medina’s account yet, and to follow through with the mortgage company about stopping the foreclosure. As of August 24, 2018, Medina still had not received a loss mitigation packet or any other correspondence from Parkside, and still did not have access to her online account information.

Through Parkside’s general online inquiry portal on its website, Medina sent a written message inquiring about the location of the loss mitigation packet and requesting the packet be resent immediately. She included the account number and her contact information, in addition to a request 2 for information about the loss mitigation packet and error notification about not receiving mail correspondence in a timely manner. Parkside’s representative emailed Medina on September 7, 2018, stating that her request had been forwarded to the appropriate department and that Parkside’s records indicated that a packet was mailed to Plaintiff on August 1, 2018. The representative also

stated that a replacement packet would be sent to Medina at the address on record (the Property). The representative did not provide Medina with any particular address to use when mailing her communications to Parkside. On September 10, 2018, Medina again contacted Parkside via Parkside’s general online inquiry portal to state that she had still not received a loss mitigation packet. Medina offered an alternative address, a fax number, and an alternative work email address, with the request that the packet be faxed, emailed, or sent via FedEx to Medina at the alternative address immediately.

Parkside’s representative replied to Medina’s second online request with the exact same reply as before, and without notifying Medina that the foreclosure process was already initiated. Medina reached a representative of Parkside by the name of Lucas on a call she initiated on September 14, 2018. Lucas faxed Medina the loss mitigation packet on September 17, 2018, to the fax number Medina had previously provided on September 10, 2018. On September 27, 2018, Plaintiffs emailed the completed package to the email address provided by Parkside pursuant to the instructions on the loss mitigation form. Parkside confirmed receipt of the loss mitigation packet via email (sent to the email address Medina provided on September 10, 2018).

On September 27, 2018, Medina received a letter from Parkside at her work address sent via USPS regular mail. The letter stated that the Property was set for foreclosure sale within 15 days and that the loss mitigation paperwork she had submitted would not be reviewed. Plaintiffs assert 3 this was the first time any of them received written notification that the Property was set for foreclosure sale. On October 1, 2018, Medina initiated a call with Parkside’s representative (“Horton”) and explained her confusion about a pending foreclosure sale date and asking why the law firm did not send her written notification. Horton told Medina that he believed the sale was on

hold, but then realized that the sale of the Property was set for the following day. Horton identified the law office conducting the foreclosure process as Albertelli Law, a different law firm than identified before, and gave Medina their phone number. Horton stated that he and his manager would expedite the loss mitigation packet received to the underwriting department, leaving Medina to believe that the foreclosure sale of her home the next day would be stopped or at a minimum placed on hold until the underwriting department had been granted a chance to review Plaintiffs’ application. Medina also contacted the phone number provided for Albertelli Law, but was unable

to reach anyone able to provide Medina with any information about placing the sale of the Property on hold. On October 2, 2018, Medina again called Parkside, where a representative informed her there was no way to stop the sale. On October 10, 2018, Medina learned from Parkside’s representative that the home had sold on October 2, 2018, at the foreclosure auction. Medina was also informed that the loss mitigation packet was designated “complete, pending review” by the underwriting department of Defendant on October 3, 2018. On October 16, 2018, Medina again called Parkside, who transferred her to Defendant Cenlar’s representative and call center manager, who connected Medina with Regina Rodriguez, a

representative of Albertelli Law, in a three-way call. Rodriguez gave Medina the certified mail tracking numbers for letters sent to all Plaintiffs on September 10, 2018, to the Property address and confirmed that each letter was returned to Albertelli “unclaimed/return to sender.” 4 Plaintiffs filed this suit in state district court in Williamson County, Texas on November 9, 2018, and Defendants removed it to this Court on February 13, 2019.

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Bluebook (online)
Medina v. Parkside Lending LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/medina-v-parkside-lending-llc-txwd-2020.