McLane v. GoPlus Corp. CA4/2

California Court of Appeal·Decided January 12, 2021·No. E072046·Unpublished

Opinion

Filed 1/12/21 McLane v. GoPlus Corp. CA4/2 NOT TO BE PUBLISHED IN OFFICIAL REPORTS California Rules of Court, rule 8.1115(a), prohibits courts and parties from citing or relying on opinions not certified for publication or ordered published, except as specified by rule 8.1115(b). This opinion has not been certified for publication or ordered published for purposes of rule 8.1115.

IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA FOURTH APPELLATE DISTRICT DIVISION TWO

CHRISTOPHER MCLANE, Plaintiff and Respondent, E072046, E072049

v. (Super. Ct. Nos. CIVDS1819150 & CIVDS1823718)

GOPLUS CORP. et al., OPINION

Defendants and Appellants.

APPEAL from the Superior Court of San Bernardino County. John M. Davis, Judge. Affirmed in part, reversed in part.

Troutman Sanders, Eudeen Chang, Misha Tseytlin, Mark J. Payne and Lauren E.

Grochow, for Defendants and Appellants.

Sansanowicz Law Group and Leonard H. Sansanowicz; Feldman Browne Olivares and Lee R. Feldman, for Plaintiff and Respondent.

I.

INTRODUCTION

GoPlus Corp. and Costway. Com. Inc. appeal from the trial court’s order denying their joint petition to compel arbitration of Christopher McLane’s claims. The trial court denied the petition because it found that McLane did not agree to GoPlus’s arbitration agreement and, even if he did, the agreement is unenforceable as unconscionable. We reverse in part and affirm in part.

II.

FACTUAL AND PROCEDURAL BACKGROUND GoPlus hired McLane in January 2018. As part of his new employee onboarding, he had to sign an “Acknowledgment” form. The Acknowledgment is on GoPlus letterhead, states “ACKNOWLEDGMENT” at the top, and contains three short, separately spaced paragraphs. The first paragraph states in full: “This is to acknowledge that I have received a copy of the Go Plus Corp, Employee Handbook. I understand that it is my responsibility to read, understand, be familiar with and adhere to the material and information in the Handbook. I understand that the Company may change, rescind or add to any policies, practices or procedures in the Handbook at its sole and absolute discretion. The Company will advise employees of any such changes within a reasonable time, and in writing.” The second paragraph states in full: “I also understand that employment with Go Plus Corp is of an at will nature, and is not for a specified term. The employee or the employer can sever the employment relationship with or without

notice, with or without cause.” The third paragraph, which we call the “Arbitration Agreement,” states in full: “Notice: By signing this acknowledgment you are agreeing that all disputes will be decided by neutral arbitration, and you are giving up your right to a jury trial or court trial.” Immediately below the Arbitration Agreement, there is a line for the employee’s signature, a line for the employee’s printed name, and a line for the date.

McLane filed an individual action and a class action against GoPlus and Costway

1

alleging various employment-related claims. In his individual action, he alleged claims

of discrimination, retaliation, and wrongful termination. In his class action, he alleged wage-and-hour claims under the Labor Code, including one claim under the Private Attorneys General Act (PAGA; Lab. Code, §§ 2699 et seq.). GoPlus and Costway petitioned the trial court to compel McLane to arbitrate his claims, arguing that he agreed to arbitrate the claims when he agreed to arbitrate “all disputes” by signing the Acknowledgment.

The trial court denied the petition. Relying on Metters v. Ralph’s Grocery Co.

(2008) 161 Cal.App.4th 696 (Metters), the trial court first found that the parties did not form a contract because the Acknowledgment “doesn’t even look like a contract” and thus McLane did not agree to its terms. The trial court also found that, even if the parties had agreed to the terms of the Acknowledgement, the Arbitration Agreement is

1 As discussed below, except for McLane’s claim under the Private Attorneys General Act (Lab. Code, §§ 2699 et seq.), the substance of McLane’s claims is not relevant to the issues on appeal.

unconscionable and thus unenforceable. The trial court reasoned that the Arbitration Agreement lacks mutuality in that “[n]othing is said about GoPlus giving up any of its rights” and it does not explain “where the case will be arbitrated or under what rules of arbitration it would proceed.”

III.

DISCUSSION

A. GoPlus and McLane Formed a Contract GoPlus and Costway contend the trial court erroneously relied on Metters, supra, 161 Cal.App.4th 696, and concluded that McLane did not agree to the Arbitration Agreement despite having signed the Acknowledgment. We agree.

“‘“Mutual assent is determined under an objective standard applied to the outward manifestations or expressions of the parties, i.e., the reasonable meaning of their words and acts, and not their unexpressed intentions or understandings.”’” (Esparza v. Sand & Sea, Inc. (2016) 2 Cal.App.5th 781, 788.) As the parties agree, “[b]ecause there are no facts in dispute, the existence of a contract is a question we decide de novo.” (Serafin v. Balco Properties Ltd., LLC (2015) 235 Cal.App.4th 165; accord, Fittante v. Palm Springs Motors, Inc. (2003) 105 Cal.App.4th 708, 713.)

McLane recognizes that a party who signs a contract is generally bound by its terms even if he or she did not read them. (Marin Storage & Trucking, Inc. v. Benco Contracting & Engineering, Inc. (2001) 89 Cal.App.4th 1042, 1049.) Relying on Metters, supra, 161 Cal.App.4th 696, however, he argued in the trial court that he was

not bound by the Acknowledgment’s terms because the Acknowledgment did not “suggest[] [that] it was a contract of any kind.” The trial court agreed, finding Metters “controlling” and that the parties did not agree to arbitrate McLane’s claims.

We disagree with McLane and the trial court that Metters controls here. In Metters, an employee (Metters) repeatedly but unsuccessfully tried to file a discrimination grievance with his employer. (Metters, supra, 161 Cal.App.4th at p. 699.) Eventually, his employer gave him a form entitled, “‘Notice of Dispute & Request for Resolution,’” which stated that he could submit his “‘dispute for informal resolution directly by’” his employer’s management. (Id. at pp. 699-700.) The form also contained arbitration provisions that were “confusing and full of legalistic references” to an unattached arbitration policy. (Id. at p. 702.) “The form explain[ed] that the [Arbitration] Policy applied to “Covered Disputes,” but fail[ed] to define such disputes. It further explain[ed] that Covered Disputes will be resolved through “‘voluntary mediation and/or mandatory final and binding arbitration’” if not resolved by informal means.” (Id. at pp. 702-703.) Metters filled out and submitted the form to his employer “in order to submit his dispute for resolution.” (Ibid.)

When Metters sued his employer in court, his employer moved to compel arbitration of his claims, arguing that he agreed to the arbitration provisions in the dispute resolution form. (Metters, supra, 161 Cal.App.4th at p. 701.) The trial court denied the motion on the ground there was no valid arbitration agreement, and the Court of Appeal affirmed. (Id. at pp. 698, 700-701.) The Metters court reasoned that “the agreement to

arbitrate was not contained in an employment contract, where it might have been expected, but in a form on which Metters was directed to submit his grievance. The context of this form did not alert him he was agreeing to anything, let alone arbitration.” (Id. at p. 703.)

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