Martin v. Lens.com, Inc.

CourtDistrict Court, S.D. Florida
DecidedNovember 18, 2024
Docket0:24-cv-60489
StatusUnknown

This text of Martin v. Lens.com, Inc. (Martin v. Lens.com, Inc.) is published on Counsel Stack Legal Research, covering District Court, S.D. Florida primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Martin v. Lens.com, Inc., (S.D. Fla. 2024).

Opinion

UNITED STATES DISTRICT COURT SOUTHERN DISTRICT OF FLORIDA

CASE NO. 0:24-cv-60489-LEIBOWITZ

RICKEY MARTIN, on behalf of himself and others similarly situated,

Plaintiff,

v.

LENS.COM, INC.,

Defendant.

__________________________/ MEMORANDUM OPINION AND OMNIBUS ORDER

When you buy something online, and you click the buttons to set up and consummate the transaction, what exactly are you agreeing to? Every term and condition contained within any hyperlink on the screen? Does it matter what color the buttons are, how large the font is, or when you click certain buttons? What if the hyperlinks with all the terms are above the buttons? What if they are below them? Does it matter what the actual terms are, or if you click on the links and look at the terms or not? With more than $1 trillion in online transactions executed by Americans in 2023,1 our law sets out clear, bright-line answers to most of this by now, right? Spoiler alert: Not so much. These questions arise from three pending motions before the Court: (1) Defendant’s Motion to Change Venue [ECF No. 17]; (2) Defendant’s Motion to Dismiss [ECF No. 18]; and (3) Plaintiff’s Motion to Strike [ECF No. 46] (collectively “the Motions”). On October 25, 2024, the Court held a hearing on the enforceability of a forum-selection clause embedded within a hyperlink, upon which

1 John Koetsier, E-Commerce Retail Just Passed $1 Trillion For The First Time Ever, Forbes Magazine (Feb. 2, 2023, 11:43 AM Eastern), http://www.forbes.com/sites/johnkoetsier/2023/01/28/e-commerce-retail-just-passed-1-trillion- for-the-first-time-ever (last visited Nov, 18, 2024). Defendant moves to dismiss and transfer this Florida-filed case to Nevada. [SEE PAPERLESS MINUTE ENTRY, ECF No. 48]. After due consideration of the Motions, the parties’ papers and arguments, the record, and the relevant law, the Court GRANTS IN PART and DENIES IN PART Defendant’s Motions to Change Venue and Dismiss [ECF Nos. 17, 18]. Plaintiff’s common law claims for breach of contract (Count II) and unjust enrichment (Count III) are TRANSFERRED to the United States District Court for the District of Nevada, pursuant to 28 U.S.C. § 1404(a). However,

this Court retains jurisdiction over Plaintiff’s claim brought pursuant to the Florida Deceptive and Unfair Trade Practices Act (“FDUPTA”), Fla. Stat. § 501.201, et seq. (Count I). Finally, and in light of the other rulings, the Court DENIES Plaintiff’s Motion to Strike [ECF No. 46] as MOOT. I. FACTUAL BACKGROUND Plaintiff Rickey Martin (not the “Livin’ la Vida Loca” singer-songwriter) is a Florida resident who purchased corrective contact lenses from Defendant Lens.com’s website on five separate occasions between January and October, 2021. [Complaint, ECF No. 1-1 ¶¶ 20–24]. When making these online purchases, Martin alleges that Lens.com charged him an undisclosed, unreasonable, and unlawful processing fee in violation of the FDUPTA. [Id. ¶ 25]. Martin further alleges that Lens.com advertised one price for its contact lenses but charged 50% more than the advertised price at checkout (see “Subtotal” in the graphic below). [Id. ¶ 14]. According to Martin, purchasers can only recoup the additional 50% charge by completing a mail-in rebate which is disclosed at checkout for the first time.

[Id.]. The following is a screen snapshot that helps illustrate Martin’s claim. Order Summary 1ihay Aconive Moied TORK for John Dow é . oly | □ ee Dis Pose Price arr □□□□□□ = Aight Eye (OC as 142 100 Ha 2BOKES □□ ret Loft Eye (Od) a5 142 i ee PHOKES □□□ seroma □□□ wero | | YOURE SAVING Sas WITH A BOK ORDER a Bs Ae TES: Fro with Purchase = Have oo Order inde? FREE Lens Gage (82 95 wala} FREE

Sutioiat □□ BG Comgratuiations, £3 by shopping al Lens.com you saved $122.04] Trees □□ fees io: □□□ Standard $05 (5-7 Busirarie Carpal 3 $555 Total: □□□□□□□ ce Teeny Acureae Mindst SP AAgel-in Algtegie $25 Total After Rabate: □□□□□□□

Sy re a ee ie esa □□ □□□ Proce

Martin also alleges that Lens.com charged Florida customers “Taxes and Fees,” even though the State of Florida exempts contact lens purchases from sales tax. [/d. 2]. Martin claims that the “Taxes and Fees” are unlawfully deceptive because the charge is “entirely a ‘Processing’ fee, which Defendant only disclose[s] when a customer requests and recetves a ‘Full Receipt’ from the Defendant’s customer service, ... after the sale and payment have been finalized.” [Id. 4 15]. From all this, Martin seeks to represent a class of “[ajll Florida residents and consumers who, within the applicable statute of limitations preceding the filing of this action to the date of class certification, purchased products from Defendant and paid a charge labeled “Taxes & Fees” (known to Defendant as a “Processing” fee).” [ECF No. 1-1 4 26]. Martin wants the trial of this matter to occur here in South Florida. Not so fast, says Lens.com: By clicking certain buttons in these transactions, Martin agreed

that any dispute like this would be handled in Nevada and governed by Nevada law—not in Florida. Lens.com moves to transfer this case to Nevada pursuant to that forum-selection clause it says Plaintiff agreed to when he purchased the contact lenses online. A hyperlink to Defendant’s Terms of Use containing the forum-selection clause appears twice during Defendant’s online purchase process. First, the ‘Terms of Use hyperlink appears on the Shipping Information page, as follows:

cau tt me ee uu Ce a et Lov tLe ay p= Ae Shipping Information ee SHPO ees a a A i Where would you like to ship thase? Plcuming ‘Cuan Sion lin

Ered Addon ! Vea oh ake ated ty oie ieee Peto PS Actes Tee Choose « Shipping Matted Stasdard (5-7 Bas. Darpy) 1.06

By persian eee ager eer Jerod Lae © Ee Bodcr

[ECF No. 17 at 8}. The “Continue” button on the Shipping Information page is a large red rectangle with large white text at the bottom center of the page. [Jd]. Below the “Continue” button is a notice of acquiescence in smaller black text that reads: “By continuing you agree to our ‘Terms of Use & Privacy Policy.” (This part of the page is reproduced below.)

By continuing you agree to our Terms of Use & Privacy Policy

The underlined text in the notice of acquiescence below the “Continue” button is hyperlinked such that the text color changes from black to red when your cursor hovers over it. See Declaration of Tim Jaeck (“Jaeck Decl.”) [ECF No. 17-1 § 11]. Clicking on the Terms of Use hyperlink launches the Terms of Use page. [Id. § 12]. The Terms of Use state, in relevant part: These Terms and Conditions of Use shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to choice of law rules. Any litigation arising out of or in connection with the use of this site shall be exclusively venued in state or federal courts located in Clark County, Nevada.... [ECF No. 17 at 6-7]. A customer can scroll past the “Continue” button without clicking it.” If the customer scrolls down to the bottom of the Shipping Information page, the Order Summary displays. This is the second location where the Terms of Use hyperlink appears. The Terms of Use hyperlink this time appears below the “Go To Checkout” button. Jaeck Decl. [ECF No. 17-1 at 17]. Here’s the illustration of that: Order Summary

Sree coeririe a □

> If the customer clicks on the “Continue” button, a purchase order form displays where the customer can enter their payment information. [See Compl., ECF No. 1-1 § 16].

The “Go to Checkout” button (like the “Continue” button) is a large red rectangle with large white text.

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Martin v. Lens.com, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/martin-v-lenscom-inc-flsd-2024.