MARIO QUESADA VS. COMPASSION FIRST PET HOSPITALS (L-2597-19, HUDSON COUNTY AND STATEWIDE)

New Jersey Superior Court Appellate Division·Decided April 1, 2021·No. A-1226-19·Unpublished

Opinion

NOT FOR PUBLICATION WITHOUT THE APPROVAL OF THE APPELLATE DIVISION This opinion shall not "constitute precedent or be binding upon any court ." Although it is posted on the internet, this opinion is binding only on the parties in the case and its use in other cases is limited. R. 1:36-3.

SUPERIOR COURT OF NEW JERSEY APPELLATE DIVISION

DOCKET NO. A-1226-19

MARIO QUESADA, Plaintiff-Appellant,

v.

COMPASSION FIRST PET HOSPITALS and RED BANK VETERINARY HOSPITAL,1

Defendants-Respondents.

Argued March 15, 2021 – Decided April 1, 2021 Before Judges Fasciale and Susswein.

On appeal from the Superior Court of New Jersey, Law Division, Hudson County, Docket No. L-2597-19.

Morgan M. Browning argued the cause for appellant.

1 Veterinary Services of New Jersey, P.C., d/b/a Red Bank Veterinary Hospital and Veterinary Specialists of North America, LLC, d/b/a Compassion First Pet Hospital, I/P/A Compassion First Pet Hospital and Red Bank Veterinary Hospital was incorrectly pled as Compassion First Pet Hospitals and Red Bank Veterinary Hospital.

Mary Beth Ehalt argued the cause for respondents (Law Offices of Linda S. Baumann, attorneys; Mary Beth Ehalt, of counsel and on the brief; Jessica Kim, on the brief).

PER CURIAM Plaintiff appeals from a September 24, 2019 order dismissing his claims with prejudice for failure to state a claim upon which relief may be granted, and a November 21, 2019 order denying his motion for reconsideration. Plaintiff asserts that the motion judge applied the incorrect line of negligent infliction of emotional distress cases, classifying his claim against Veterinary Services of New Jersey (VSNJ) as a "bystander" liability claim instead of a "direct" liability claim, and that the motion judge erred in dismissing his remaining negligence and bailment claims. We agree with plaintiff, reverse and remand for further proceedings consistent with this opinion.

In June 2014, a veterinarian diagnosed plaintiff's cat Amor with hyperthropic obstructive cardiomyopathy2 and began receiving treatment. On

2 Hyperthropic cardiomyopathy is "one of the most commonly encountered heart disease in cats" and is "is characterized by an abnormal thickening . . . of one or several areas of the walls of the heart, usually of the left ventricle." Eric de Madron, Hyperthropic Cardiomyopathy in Cats, Am. Coll. of Veterinary Internal Medicine (2004) https://www.acvim.org/Animal-Owners/Animal- Education/Health-Fact-Sheets/Cardiology/Hypertrophic-Cardiomyopathy-in- Cats.

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June 25, 2017, Amor became sick and was "completely limp" with ragged breathing. Plaintiff transported Amor to the Red Bank Veterinary Hospital (RBVH), where a veterinarian explained that Amor had "saddle thrombus,"3 which necessitated euthanization. Plaintiff, who was overcome with emotion, was permitted to say goodbye to Amor. After Amor passed, plaintiff "was loudly crying and exclaiming to [RBVH] staff how Amor had saved his family when [his] sister died." A nurse brought plaintiff Amor's body wrapped in a towel, which plaintiff began speaking and singing to for some time before the veterinarian came to retrieve the body.

The veterinarian informed plaintiff that during the euthanization, Amor bit one of the nurses and, pursuant to state law, a "brain tissue sample" was required to determine whether Amor had rabies. Plaintiff provided the veterinarian with Amor's vaccination records and explained that Amor was "strictly an indoor cat" that was "never outdoors or outside of plaintiff's

3 Saddle thrombus, or "feline aortic thromboembolism (FATE) . . . is a serious and sometimes fatal heart disease in cats" that "affects as many as [twenty -five percent] of cats with hyperthropic cardiomyopathy[.]" Saddle Thrombus: Aortic Blood Clots in Cats, CatHealth, https://www.cathealth.com/cathealth /cardiovascular/2194-aortic-thromboembolism-in-cats (last visited Mar. 1, 2021). "FATE occurs when a blood clot forms, usually in the heart, then breaks loose" and subsequently "enters the circulation but eventually gets stuck, causing a blockage." Id.

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apartment or even walked on a leash or left alone on the streets." Plaintiff requested that the RBVH veterinarian speak with Amor's primary veterinarian, which the RBVH veterinarian refused to do. The veterinarian also refused to review the vaccination records plaintiff provided. Plaintiff asked the veterinarian to relay this information to the nurse who Amor bit later expressed her appreciation and relief.

The veterinarian informed plaintiff that Amor's body would be released the following day to the Hamilton Pet Meadow for cremation per plaintiff's request. Plaintiff informed the veterinarian that he intended to display Amor's body for viewing prior to cremation. Plaintiff paid the veterinary bill and signed the necessary documents authorizing Amor's cremation, but "[a]t no time did the [RBVH] veterinarian or any other staff disclose anything to [plaintiff] other than that the law required a brain tissue sample be sent for rabies testing."

On June 26, 2017, the veterinarian left plaintiff a voicemail informing him that Amor's body could not be released until the rabies testing was complete. Plaintiff returned the veterinarian's phone call and they spoke about Amor's illnesses and the delay in cremation. At no point did the veterinarian explain to plaintiff what a "brain tissue sample" entailed.

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On June 28, 2017, RBVH contacted plaintiff to confirm that Amor had returned a negative rabies test result and that his body was being released to the Hamilton Pet Meadow. Plaintiff again requested a personal viewing of the body, which the RBVH employee made a note of and simultaneously advised plaintiff to speak with the Hamilton Pet Meadow. After speaking with the Hamilton Pet Meadow, plaintiff scheduled Amor's viewing for June 30, 2017.

At Amor's viewing, plaintiff discovered that Amor had been decapitated.

Plaintiff called RBVH demanding to know why he was not informed that Amor would be decapitated, and an RBVH employee referred plaintiff to the New Jersey Department of Health (DOH) and provided him Amor's case number. The DOH confirmed that Amor's head had already been disposed of as medical waste. Plaintiff became extremely emotional, and went "into a state of shock, crying and screaming in Hamilton Pet Meadow in front of staff and clientele" and "told anyone in earshot what [RBVH] had done[.]" Plaintiff called the local police department and requested to be connected to grief counseling services. The police department sent two officers to check on plaintiff before determining that he was in no immediate danger but provided him with counseling hotline phone numbers before leaving.

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Plaintiff again called RBVH to ask why he was not informed that Amor would be decapitated, and his head disposed of in the process of the rabies testing. A RBVH employee informed plaintiff that "there were ways to take a brain tissue sample without decapitating the body, but that [RBVH] always simply 'sends the whole head.'" Plaintiff was not informed that there were alternate ways for a brain tissue sample to be taken to test for rabies or that the head could be returned after the testing was completed. The employee informed plaintiff that "the reason the veterinarian and [RBVH] concealed the truth of the nature of the test was that 'doctors don't usually tell people because they think the animal is going for cremation, and they don't want to upset anyone.'"

The Veterinary Procedures for Handling Rabies Situations (Veterinary Procedures for Rabies) states that "[i]n situations where the animal owner is upset that his/her pet will be decapitated for rabies testing, practitioners can remove the brain, submit it for testing, and return the body of the animal to the owner in (almost) intact condition." 4 At no point did RBVH offer plaintiff this option.

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