Mahboob v. Educational Credit Management Corporation

District Court, S.D. California·Decided August 25, 2021·No. 3:15-cv-00628·Unknown

Opinion

1 2 3 4 5 8 9 BEHESHTA MAHBOOB, on behalf of Case No.: 15-CV-628 TWR (AGS) herself and all others similarly situated, 10

Plaintiff, 11 ORDER DISMISSING ACTION v. 12

EDUCATIONAL CREDIT 13 MANAGEMENT CORPORATION, 14 Defendant. 15

16 Presently before the Court is Defendant’s argument that this action should be 17 dismissed pursuant to the Ninth Circuit Mandate (ECF No. 148) and the principle discussed 18 in Lierboe v. State Farm, 350 F.3d 1018, 1023 (9th Cir. 2003). For the reasons discussed 19 below, the Court DISMISSES this action without prejudice. 20 I. Background 21 A. Defendant’s Recording Practice 22 Defendant Educational Credit Management Corporation (“ECMC”) is a non-profit 23 organization that is a guaranty agency in the Federal Family Education Loan Program. 24 (Rushford Decl. ¶ 7, ECF No. 225-6.) In the course of its business, Defendant places and 25 receives a large amount of telephone calls. During the period between August 2, 2014 and 26 March 31, 2015 (“class period”), Defendant recorded all inbound and outbound calls that 27 reached a live customer service representative using a phone dialer system provided by 28 1 During the class period, the Noble Dialer was programmed to play the following 2 pre-recorded opening message for inbound calls: “Thank you for calling ECMC. This call 3 is being recorded. Please hold while we connect you to an available representative.” (Id. 4 at 33.) This prerecorded opening message played in approximately four seconds. (Id. at 5 52.) The Noble Dialer provided Defendant with the option to play this message as a 6 “mandatory message” or a “non-mandatory message.” (Id. at 65, 101.) A mandatory 7 message completes even if a representative becomes available while the message is 8 playing, while a non-mandatory message is interrupted if and when a representative 9 becomes available during the message. (Id. at 65, 101.) 10 During the class period, the Noble Dialer was incorrectly programmed for some of 11 Defendant’s phone lines such that the opening message was set as non-mandatory for 12 inbound calls. (Mott Dep. at 96-99, 101, ECF No. 201-3; Rushford Dep at 17-20, ECF No. 13 201-7.) The “Master List” of calls produced by Defendant identifies 2,218 connected 14 inbound calls from cellphone numbers with California area codes with call durations over 15 zero seconds and hold times under four seconds to phone lines set as non-mandatory. 16 (Hansen Decl. ¶ 27, ECF No. 201-13.) This number equates to 1,767 unique cellphone 17 numbers, or, as Plaintiff contends, 1,767 unique class members. (Id. ¶ 28.) Plaintiff 18 contends that, “[a]s a result of a negligent dialing system setup and failure to notice the 19 error, Defendant … violated … [the California Invasion of Privacy Act (“CIPA”)] … 20 thousands of times by wrongly recording private telephone calls with its customers without 21 their consent.” (ECF No. 201-1 at 1.) 22 B. Procedural History 23 Plaintiff AJ Reyes initiated this putative class action on March 20, 2015, alleging 24 violations of CIPA, Cal. Pen. Code § 632.7, and the Telephone Consumer Protection Act 25 (“TCPA”), 47 U.S.C. § 227, et seq. (ECF No. 1.) On May 16, 2016, the Honorable Cynthia 26 A. Bashant granted Defendant’s motion for summary judgment as to Plaintiff Reyes’ 27 TCPA claim and denied the motion as to the CIPA claim. (ECF No. 50.) After this ruling, 28 only the CIPA claim remained. 1 On September 20, 2017, Judge Bashant granted Plaintiff Reyes’ motion for class 2 certification. (ECF No. 113.) Judge Bashant certified a class1 pursuant to Federal Rule of 3 Civil Procedure (b)(2) (seeking injunctive relief) and (b)(3) (seeking monetary damages) 4 and appointed Plaintiff Reyes as class representative. (Id. at 29-30.) 5 On December 21, 2017, Defendant received permission from the Ninth Circuit to 6 appeal the class certification order pursuant to Federal Rule of Civil Procedure 23(f). (ECF 7 No. 133.) 8 On March 13, 2018, Judge Bashant issued an order staying “[a]ll district court 9 proceedings” and allowing either party to file a request to lift the stay within seven days of 10 the Ninth Circuit’s decision. (ECF No. 143 at 3.) Judge Bashant also denied without 11 prejudice Plaintiff Reyes’ motion for leave to amend the complaint to add Mahboob as a 12 party. (Id.) 13 On March 16, 2018, Mahboob filed an action against Defendant in the Central 14 District of California alleging the same putative class action claims as alleged in this case. 15 See Mahboob v. Educational Credit Management Corp., No. 2:18-cv-2221-JAK-GJS 16 (C.D. Cal.). The judge in the Central District action ultimately ordered the case stayed 17 pending resolution of the appeal of this case. See id., ECF No. 37. 18 On July 23, 2019, the Ninth Circuit issued an Order vacating the class certification 19 order, stating: 20 [T]he district court certified a class of callers who were recorded by ECMC without consent. But the court then did not decide whether Reyes heard the 21 warning that the call was being recorded, which, under state law, plainly 22

23 1 Specifically, the following class was certified, subject to certain exclusions: 24 All individuals who, between August 2, 2014, to March 31, 2015, inclusive (the “Class Period”), participated in an inbound telephone conversation with a live representative of 25 ECMC that was: (1) placed to an ECMC phone line that used the non-mandatory message setting for its admonition that the call is being recorded; (2) made from a telephone 26 number that includes a California area code (i.e., 209, 213, 310, 323, 408, 415, 424, 442, 510, 530, 559, 562, 619, 626, 650, 657, 661, 707, 714, 760, 805, 818, 831, 858, 909, 916, 27 925, 949, or 951); (3) transmitted via cellular telephone; and (4) recorded without the 28 caller’s consent. 1 would constitute consent to recording. Consequently, it is not clear that Reyes is a member of the class he seeks to represent or has a CIPA claim at all. We 2 therefore vacate and remand so the district court may determine whether 3 Reyes has met his burden of proving that he did not hear the recording warning. If he did hear the warning, he cannot be a member of the class as 4 currently defined and the lawsuit should be dismissed. See Lierboe, 350 F.3d 5 at 1023.

6 (Ninth Circuit Order at 3, ECF No. 145 (citation and footnote omitted).) 7 On August 6, 2019, Plaintiff Reyes filed a motion for leave to amend seeking to add 8 Mahboob as a plaintiff. (ECF No. 147.) 9 On August 14, 2019, the Ninth Circuit Mandate issued. (ECF No. 148.) 10 On January 15, 2020, Judge Bashant granted the motion for leave to amend, 11 permitting Plaintiff Reyes to file the First Amended Complaint adding Mahboob as 12 plaintiff. (ECF No. 152.) In the order granting leave to amend, Judge Bashant stated: 13 [N]either the Ninth Circuit nor this Court has made a determination about 14 Plaintiff [Reyes]’s standing at this point in the litigation. The [Ninth Circuit] vacated class certification on the basis that certain facts—whether Plaintiff 15 [Reyes] heard the Recording Disclosure—need to be developed. As such, no 16 determination was made as to Plaintiff’s standing as the initial class representative. The posture of this action is therefore distinct from Lierboe 17 and NEI such that neither precedent precludes this Court from granting the 18 instant Motion to Amend.

19 (ECF No. 152 at 6.)2 On January 22, 2020, the First Amended Complaint was filed, which 20 is the operative pleading. (ECF No.

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