Lowe's Home Centers, LLC v. Indemnity Insurance Company of North America

District Court, W.D. North Carolina·Decided July 20, 2026·No. 5:24-cv-00101·Unknown

Opinion

UNITED STATES DISTRICT COURT WESTERN DISTRICT OF NORTH CAROLINA STATESVILLE DIVISION 5:24-CV-00101-MEO-DCK LOWE'S HOME CENTERS, LLC,

Plaintiff,

v. MEMORANDUM & ORDER

INDEMNITY INSURANCE COMPANY OF NORTH AMERICA,

Defendant.

THIS MATTER is before the Court on six motions: (1) Defendant Indemnity Insurance Company of North America’s (hereinafter, “Chubb”) motion to exclude the testimony of Plaintiff Lowe’s Home Centers, LLC’s (“Lowe’s”) retained claims- handling expert, David Bano (Doc. No. 140); (2) Lowe’s motion to exclude the testimony of Chubb’s retained claims-handling expert, Amy Johnson (Doc. No. 154); (3) Chubb’s motion to exclude the testimony and reports of Lowe’s retained settlement-valuation expert, Kenneth Fibich (Doc. No. 142); (4) Lowe’s motion to exclude the proposed expert opinion of Chubb’s retained settlement-valuation expert, Gordon Randall Akin (Doc. No. 147); (5) Lowe’s motion to exclude the proposed expert opinion of Chubb’s retained appellate expert, Anne Johnson (Doc. No. 161); and (6) Chubb’s motion to exclude the testimony and reports of Lowe’s retained appellate rebuttal expert, John Gsanger (Doc. No. 144). Because the motions raise overlapping issues under Rule 702, the Court addresses them together. For the reasons below, the motions to exclude Bano, Amy Johnson, Fibich, and Akin are each granted in part and denied in part, and the motions to exclude Anne Johnson and Gsanger are each granted.

I. LEGAL STANDARD A. Qualification and Reliability of Experiential Experts Rule 702 permits expert testimony where the witness is “qualified . . . by knowledge, skill, experience, training, or education” and the testimony rests on sufficient facts, reliable principles and methods, and a reliable application of those principles to the facts. Fed. R. Evid. 702. An expert may be qualified on the basis of

experience alone, , 484 F.3d 267, 274 (4th Cir. 2007), and where an expert’s opinion is experience-based rather than the product of scientific testing, the touchstone is whether the expert “employs in the courtroom the same level of intellectual rigor that characterizes the practice of an expert in the relevant field.” , 526 U.S. 137, 152 (1999). A skilled witness of this type must still “explain how his experience leads to the conclusion reached, why his experience is a sufficient basis for the opinion, and how his experience is reliably

applied to the facts.” , 484 F.3d at 274 (citation modified). Insurance claims handling is a recognized subject of proper expert testimony grounded in industry experience. , No. 7:21-cv-126, 2024 WL 314983, at *15 (E.D.N.C. Jan. 26, 2024); , No. 3:20-cv-00363, 2023 WL 105333, at *3 (W.D.N.C. Jan. 4, 2023). B. Permissible Industry-Standard Opinions Versus Impermissible Legal Conclusions

“[O]pinion testimony that states a legal standard or draws a legal conclusion by applying law to the facts is generally inadmissible.” , 144 F.4th 238, 253 (4th Cir. 2025). An expert may describe the “ordinary practices” of an industry but may not instruct the jury on, or purport to conclusively resolve, the governing legal standard itself. ; , No. 7:21-CV-197, 2025 WL 3564816, at *3 (E.D.N.C. Dec. 12, 2025). Nor may an expert testify as to another witness’s credibility, since assessing a witness’s credibility usually lies “within the jury’s exclusive purview.” , 725 F.3d 437, 449 (4th Cir. 2013); , 45 F.3d 809, 815 (4th Cir. 1995). The analysis is somewhat different for an expert’s opinion that conduct was, or

was not, consistent with industry standards of “reasonableness.” Rule 704(a) provides that “[a]n opinion is not objectionable just because it embraces an ultimate issue,” and courts distinguish between (1) an expert reciting a legal standard and declaring it satisfied (impermissible) and (2) an expert applying industry expertise to characterize conduct against industry norms, using the vocabulary of that industry, as distinguished from governing laws (generally permissible, subject to appropriate limits). , 2025 WL 3564816, at *3–4 (admissibility turns on whether “the

terms used by the witness have a separate, distinct and specialized meaning in the law different from that present in the vernacular”). Because “reasonableness” is both an everyday term and a component of the legal standard the jury will be asked to apply, the risk it poses is less that the testimony is categorically unhelpful under Rule 702 and more that the jury could mistake the expert’s industry-standard opinion for a legal conclusion on the ultimate question, or place undue weight on it for that

reason—a concern properly addressed under Rule 403’s balancing of probative value against the danger of confusing the issues or misleading the jury, together with a clarifying limiting instruction, rather than through wholesale exclusion. These principles apply symmetrically to both parties’ experts. II. DISCUSSION A. Chubb’s Motion to Exclude David Bano

1. Qualification and industry-standards testimony Mr. Bano’s forty-year career in the insurance industry, including over a decade as Nationwide’s Chief Claims Officer with final claims authority across all lines, is sufficient experience to qualify him to testify regarding insurance claims-handling standards, customs, and practices. , 484 F.3d at 274. Chubb’s objection that Mr. Bano lacks claim-adjusting experience specific to excess commercial liability policies or Texas litigation goes to the weight of his testimony, not its admissibility,

particularly given his senior-level oversight of excess liability claims and large-scale litigation across jurisdictions. Mr. Bano is qualified and may testify based on his extensive industry experience as to generally accepted insurance industry claims- handling standards, customs, and practices, and may compare Chubb’s conduct against those standards, drawing on both the National Association of Insurance Commissioners (“NAIC”) Unfair Claims Settlement Practices Act cited in his report and his own extensive claims-handling experience. , 639 F. Supp. 3d 590, 599 (D.S.C. 2022) (“Claims handling is a technical subject matter, and [a proffered expert’s] practical experience is a viable substitute

for a lack of scientific research or publication.”). His reliance on Chubb’s own claim file, rather than undocumented post-litigation assertions, is a permissible methodological choice and likewise goes to weight rather than admissibility. WL 105333, at *4. 2. Opinions characterizing Chubb’s conduct as unreasonable or inconsistent with good-faith claims handling Mr. Bano may testify that Chubb’s conduct was, in his opinion, consistent or inconsistent with specific, identified industry claims-handling standards and practices, and may explain the industry basis for that comparison. This is the ordinary province of experience-based claims-handling testimony and is not excluded merely because it touches on an issue the jury must ultimately decide. Fed. R. Evid.

704(a). He may not, however, testify using the phrase “bad faith” or otherwise directly characterize Chubb’s conduct as meeting or failing the legal standard for bad faith. “Bad faith” carries a specialized legal meaning distinct from its industry usage, and its use by an expert risks the jury mistaking the expert’s opinion for a resolution of the ultimate legal question. , 2025 WL 3564816, at *3–4. To minimize any risk that the jury will conflate Mr. Bano’s industry-standard opinion (including

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