Loveday v. WCA Management Company, LP

CourtDistrict Court, W.D. Missouri
DecidedJuly 29, 2021
Docket6:20-cv-03050
StatusUnknown

This text of Loveday v. WCA Management Company, LP (Loveday v. WCA Management Company, LP) is published on Counsel Stack Legal Research, covering District Court, W.D. Missouri primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Loveday v. WCA Management Company, LP, (W.D. Mo. 2021).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE WESTERN DISTRICT OF MISSOURI SOUTHERN DIVISION

LORI LOVEDAY, ) ) Plaintiff, ) ) vs. ) Case No. 6:20-cv-03050-MDH ) WCA MANAGEMENT COMPANY, LP, ) ) Defendant. )

ORDER Before the Court is Defendant’s Motion for Summary Judgment. (Doc. 55). The parties have fully briefed the pending motion and it is now ripe for review. For the reasons stated herein, the Court denies Defendant’s motion for summary judgment on Counts III and VI, Plaintiff’s ADA and MHRA claims. The Court dismisses Counts I, II, IV, and V based on Plaintiff’s response stating she “does not dispute dismissal of Counts I, II, IV, or V.” BACKGROUND Defendant WCA Management Company is a waste management company that operates in the state of Missouri. On or around March 27, 2017, WCA hired Loveday as a sales representative at its Springfield, Missouri location. Randy Thompson is the district manager over the Missouri region where Loveday was employed. In September 2017, Christopher Fahnestock joined WCA as regional sales manager. Fahnestock was responsible for overseeing the sales representatives in the State of Missouri and had the authority to hire and fire employees. The parties dispute whether Thompson’s approval was required for terminations. In March 2018, Paul Spitz became regional sales supervisor over the Missouri South region, which included the Springfield location. As regional sales supervisor, Spitz was responsible for supervising the sales team in Missouri South and building the sales team in that region. While Spitz did not have authority to hire or fire employees, he could make recommendations regarding employees he supervised. In March 2018, Spitz was Loveday’s direct supervisor and Fahnestock was her indirect supervisor. During the relevant period, Kelly Paterson worked as WCA’s human resources business partner. In her role as human resources business partner, Paterson partnered with the

regional offices and the frontline supervisors, managers, and the regional vice president to handle HR related issues, including employee relations issues, compensation matters, benefits issues, and compliance issues, including compliance with the ADA. Loveday’s position as a sales representative included soliciting new commercial business on behalf of WCA in Springfield, Mo.1 While Plaintiff states she was always on an incentivized compensation model, in January 2018, Loveday was placed on a “goal based” compensation model, which outlined an incentivized commission plan which was tied to sales performance. As part of the plan, Loveday was responsible for identifying viable leads, managing prospects, and acquiring new, profitable commercial, industrial, and recycling business to meet and exceed

monthly established targeted revenue goals. Under the compensation plan, Loveday had a net new business sales goal of $1,200 per month and was required to have 200 monthly activities. Monthly activities were tracked and included face-to-face visits, phone calls, and details about a sales representative’s “sales pipeline” and potential sales opportunities. The parties dispute some of the specific details of the compensation plan. In June 2018, Loveday received an updated compensation plan and a salary increase to $36,000. Loveday contends the increase was related to performance. WCA states the increase

1 Loveday has submitted an affidavit denying this fact and attaching an affidavit that says the first 6-9 months of her position she was directed to work on renewing contracts with existing customers. However, the record includes evidence to support her job also included soliciting new business. was due to a salary alignment implemented by Fahnestock to create a common pay structure to all Missouri sales representatives under his supervision. The parties do not dispute that even though the June 2018 compensation plan reflects a net new business goal of $2,000, Loveday’s goal remained at $1,200. Between January and June 2018, Loveday only obtained her $1,200 net new business goal in the month of March. She did exceed the goal in March by 362% but did not meet

her goal during the other months. Thompson testified that while he had not observed Loveday perform her duties as a sales representative, by the end of 2017 or beginning of 2018, he had formed an opinion that Loveday was not doing a good job because she was not growing new business on a consistent basis. His opinion was based on his review of Springfield’s profit and loss statements and the fact that he did not see revenue growth at the Springfield location. In addition, Spitz testified that Loveday did not believe in meeting customers face-to-face or going door-to-door (i.e. “cold-calling”). In June 2018, Loveday sent an email to Fahnestock in which she acknowledged that her sales numbers were “horrible,” and she sought assistance from Fahnestock to meet her sales goals.

In addition, Loveday told Fahnestock that she “loved her job.” Around this time, Fahnestock and Spitz began a coaching plan with Loveday which included Spitz going on a “ride-along” with her to provide coaching feedback and training on different sales techniques. WCA contends during the “ride-along,” Spitz and Loveday were able to secure seven new leads for Loveday within the first mile of the street, and Spitz then assigned the street exclusively to Loveday and directed her to work the remaining nine miles of the street until all businesses were visited in person, which Spitz estimated would take at least one month. Loveday disputes this occurred as set forth by WCA. Loveday’s June total for net new business was only $268, plus $32.21 in service increase dollars, well below her $1,200 net new business goal. On or around June 25, 2018, Spitz notified Fahnestock that he planned to issue a Performance Improvement Plan (“PIP”) to Loveday in July because of her failure to meet her sales goals, and as a means to continuing to develop Loveday as a sales representative. Spitz prepared the PIP with input from Fahnestock.

On July 2, 2018, Spitz met with Loveday to discuss her poor performance and to notify her that she was being placed on a PIP. The PIP identified three separate performance issues: (1) failure to meet sales goals/monthly quota of $1,200 for net new business; (2) failure to make the 50-80 weekly meaningful contacts with new customers; (3) falsifying the weekly sales reporting sent to Spitz and Bridgette Hurla. Loveday denies she falsified weekly sales. The PIP was set to be reviewed at the end of 30-days. Pursuant to the PIP, if Loveday did not meet the PIP’s expectations, she could be subject to discharge. Loveday disputes she was informed she could be discharged for failure to meet her PIP goals. After Loveday was placed on the PIP, she complained to Spitz that she was being “singled out.”

On July 9, 2018, Loveday arrived at the Springfield Office and co-workers observed that she was experiencing chest pains, arm numbness, and was “white as a ghost.” Loveday testified that she began experiencing chest pains as she was driving back to the Springfield office and that the chest pains continued when she arrived at the office. Loveday’s co-workers told her that she “looked terrible” and suggested that she go to the emergency room. One co-worker recalls being concerned that Loveday was having a heart attack and encouraged Loveday to go to the hospital by ambulance. Loveday’s co-workers contacted Paterson to report that Loveday was complaining of physical issues (i.e. chest pains and arm numbness) and they were concerned about Loveday because she did not look well and she was not making any sense. Loveday indicated she would refuse an ambulance so she was driven to the hospital by a co-worker and was admitted overnight for observation. While Loveday was in the hospital, she received a call from Paterson and Fahnestock.

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Loveday v. WCA Management Company, LP, Counsel Stack Legal Research, https://law.counselstack.com/opinion/loveday-v-wca-management-company-lp-mowd-2021.