Love v. Kaiser Permanente

CourtDistrict Court, W.D. Washington
DecidedOctober 12, 2023
Docket2:23-cv-00421
StatusUnknown

This text of Love v. Kaiser Permanente (Love v. Kaiser Permanente) is published on Counsel Stack Legal Research, covering District Court, W.D. Washington primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Love v. Kaiser Permanente, (W.D. Wash. 2023).

Opinion

1 2 3 4

5 6 7 UNITED STATES DISTRICT COURT 8 WESTERN DISTRICT OF WASHINGTON AT SEATTLE 9 10 TAMARA LOVE, CASE NO. 2:23-cv-00421-LK 11 Plaintiff, ORDER GRANTING 12 v. DEFENDANTS’ MOTION TO DISMISS, DENYING PLAINTIFF’S 13 KAISER PERMANENTE, et al., MOTION FOR SUMMARY JUDGMENT, AND GRANTING 14 Defendants. PLAINTIFF LEAVE TO AMEND 15

16 This matter comes before the Court on Defendant Kaiser’s motion to dismiss pro se 17 Plaintiff Tamara Love’s complaint for failure to state a claim, Dkt. No. 21, and Ms. Love’s cross 18 motion for summary judgment, Dkt. No. 29. Ms. Love has sued her former employer, Kaiser 19 Permanente,1 along with Jamie Coleman, Dr. John Dunn, and Erika Martinez (collectively, 20 “Defendants”) for discriminating against her, creating a hostile work environment, and denying 21 her breaks. Dkt. No. 7 at 1, 4, 6–7. For the reasons set forth below, the Court grants Defendants’ 22 motion, denies Ms. Love’s motion, and grants Ms. Love leave to amend her complaint. 23 1 Kaiser avers that Kaiser Permanente and Kaiser Permanente Employer Health Plan of Washington are incorrectly 24 named in the complaint; the correct entity is “Kaiser Foundation Health Plan of Washington.” Dkt. No. 21 at 5 n.1. 1 I. BACKGROUND 2 Ms. Love was an employee with Kaiser until her employment was terminated on June 28, 3 2022. Id. at 6. She does not specify her job title, but her duties apparently included handling calls 4 from members in a customer service role. Id.2

5 In June 2022, Ms. Love answered a call from a member’s representative seeking a refund 6 of a “premium over payment from a member[’]s account.” Dkt. No. 7 at 6. The caller “started 7 screaming” at Ms. Love “that the bank was not able [to] stop the transfers and was told to call 8 insurance.” Id. Ms. Love attempted to contact her supervisor, Jamie Coleman, to deescalate the 9 situation but Coleman “would not take the supervisor call.” Id. Supervisor Erika Martinez later 10 reviewed a recording of the call and notified Ms. Love that her treatment of the caller did “not 11 meet Kaiser Permanente standards.” Id. 12 In a meeting with Martinez and Coleman on June 28, 2022, Ms. Love was notified that she 13 “was fired.” Id. Her termination letter explained that she was “rude and insulting” to the caller by 14 threatening to end the call and repeatedly asking the caller, “What language do you speak?” despite

15 speaking with the caller in English without difficulty for approximately 12 minutes. Dkt. No. 21 16 at 19. Ms. Love’s actions violated Kaiser’s code of conduct, and she expressed no remorse. Id. 17 Ms. Love was instructed to return her work-issued computer that day; Ms. Love responded 18 that she “was sick” and Kaiser could either send someone to pick it up or wait for her to return it. 19 Dkt. No. 7 at 6. She contends that her supervisor “became hostile[,] called for the equipment and 20 sent emails demanding that [she] return the equipment,” but she was “not well enough to bring in 21 the computer equipment until July 11, 2022.” Id. at 6–7. 22 23

24 2 Kaiser refers to patients who join its organization as members. Dkt. No. 21 at 6 n.2. 1 Ms. Love filed suit against Defendants on March 19, 2023. Dkt. No. 1. She asserts claims 2 under Title VII of the Civil Rights Act of 1964 (“Title VII”), 42 U.S.C. §§ 2000e–2000e-17, as 3 well as unspecific claims under Title 29 of the Code of Federal Regulations and the California 4 Civil Code. Dkt. No. 7 at 3. She alleges that Defendants “violated [her] rights under federal and

5 state law by denying [her] breaks, . . . disrupting the work environment with sexually motivated 6 conduct[,]” failing to assist her “with abusive and racially abusive phone calls[,] . . . using sexual 7 situations [as] a determine[]ing factor for monetary compensation[,] . . . using gender and or race 8 as a determination of care[,]” and “brutally” firing her after she took time off when she “was sick” 9 on June 24 and 27, 2022. Id. at 4, 6. Ms. Love also states that she received letters from Dr. Dunn 10 in December 2021 and June 2022 reminding her to call her provider for a cervical cancer screening. 11 Id. at 7. She “was not offered a[n] annual physical or wellness exam. But a cervical cancer 12 screening.” Id. Ms. Love contends that “[t]hese actions by the defendants violated [her] rights and 13 could not be anything other than discrimination based on race and sex.” Id. She is seeking $10 14 million in punitive or exemplary damages plus other damages. Id. at 4.3

15 Kaiser filed a Rule 12(b)(6) motion to dismiss all claims arguing that the complaint “falls 16 far short of pleading any viable claims” and “fails to present basic and necessary facts to support 17 [Ms. Love’s] allegations.” Dkt. No. 21 at 5. Ms. Love then filed a document she titled in the docket 18 as a Second Motion for Judgment, which was not a motion but rather a filled out civil judgment 19 form indicating the relief she seeks in the case. Dkt. No. 23. Ms. Love also filed a document that 20 she titled in the docket as a Third Motion to Amend Second Motion for Judgment. Dkt. No. 24. 21 Ms. Love captioned that filing as an “Amended Complaint” and declared “I am amending my 22

3 Defendants note that Ms. Love has not served the individual Defendants, Dkt. No. 21 at 15 n.4, and there is no proof 23 of service in the record. The Court reminds Ms. Love that she is responsible for serving all Defendants as required by Federal Rule of Civil Procedure 4, and the failure to do so may result in dismissal of all claims against unserved 24 Defendants, even if she files an amended complaint stating a claim against them. 1 complaint” without complying with Rule 15 of the Federal and Local Rules of Civil Procedure. 2 Id.4 The Court denied both motions without prejudice and reminded Ms. Love that July 3, 2023 3 was the deadline to amend her complaint and respond to Defendants’ motion to dismiss. Dkt. No. 4 25.

5 On July 8, 2023, after her deadline to respond to the motion to dismiss had passed, Ms. 6 Love filed documents that she titled in the docket as a Cross Motion and Response re [Defendants’] 7 Motion to Dismiss. Dkt. Nos. 27, 27-1. The Court removed the “cross motion” from its motions 8 calendar because the filing was not a cross motion, did not request relief from the Court, and 9 included only an email string and document titled General Release of Liability. Dkt. No. 28. Ms. 10 Love then filed a Motion for Summary Judgment or Order for Scheduling, requesting summary 11 judgment on her claims that Kaiser discriminated against her based on her race and sex, denied her 12 breaks, and created a “hostile and violent workplace[.]” Dkt. No. 29 at 1. She also contends that 13 Defendants “continue[] to mock [her] civil rights and abuse the system” regarding her application 14 for unemployment compensation benefits. Id.5

15 II. DISCUSSION 16 The Court first considers the applicable scope of the record and Ms. Love’s untimely 17 response to the motion to dismiss. The Court next considers each of Ms. Love’s claims. Finally, it 18 evaluates whether to grant her leave to amend. 19 20

21 4 Even if the Court were to construe Ms. Love’s improperly filed “Amended Complaint,” Dkt. No. 24, as the current operative pleading, it would not change the result because that filing does not state a claim. 22 5 Because Ms. Love’s complaint does not include any allegations regarding her unemployment compensation application, she is not entitled to summary judgment on that unpled claim and the Court does not consider it further. 23 See, e.g., Wolf v. Univ. Prof. & Tech. Emps., Commc’ns Workers of Am. Local 9119, No. C19-02881WHA, 2020 WL 6342934, at *4 (N.D. Cal. Oct.

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Bluebook (online)
Love v. Kaiser Permanente, Counsel Stack Legal Research, https://law.counselstack.com/opinion/love-v-kaiser-permanente-wawd-2023.